
EP 28: Lessons From Harvard Business School's OPM Program - Making Promises and Keeping Them
At Harvard Business School, Tu Le reflects on what it takes to make promises customers value and deliver them consistently. Through a story about Henry Ford and an engineer’s fee, he explains why the real value lies in knowing how to solve the problem. He then shares practical ways to understand customer needs, define a measurable promise, track whether customers are staying, focus on a specific market, and equip instructors to deliver the experience. He closes with a reminder to test business instincts before scaling a decision. Learn more at mystudio.io. Timestamps 00:00 Introduction from Harvard Business School 03:04 Henry Ford’s lesson on value and pricing 03:58 Your business as a promise 10:58 Understanding customer needs 13:36 Make a promise you can prove wrong 15:30 Make the customer promise measurable 18:51 Focus on a niche 22:53 Instructors deliver the promise


