Sell more and lose less - with ECR Retail Loss

Hosted by Colin Peacock

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Aug 2026

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About the show

Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste. Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss. This podcast series brings you the latest insights from our research and best practice meetings. Hosted on Acast. See acast.com/privacy for more information.

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52 recent

August 20, 202619 min

Body-Worn Cameras

Body-worn cameras are now one of retail's most talked-about safety tools. The question is no longer whether they work, but how to get colleagues to wear them. In this episode of Sell More Lose Less, Colin Peacock talks to Professor Emmeline Taylor about what a recent ECR call with around 40 retailers revealed about body-worn cameras on the shop floor. They cover the three things a camera does (deter an incident, de-escalate a confrontation through its "civilising effect", and capture evidence when all else fails), and the numbers behind them: a 30% reduction in violence and aggression for security officers, 40% once frontline colleagues wore them, and 38% of colleagues saying the cameras make them feel safer. They also dig into why adoption is really a hearts-and-minds problem, the worry about surveillance creep, why up to 10% of devices go missing, and how to build a business case that is about safety, not return on investment. More on protecting colleagues and stores The research on whether body-worn cameras work in retail More on video in retail Hosted on Acast. See acast.com/privacy for more information.

August 6, 202615 min

Remote Monitoring

Not long ago, retail CCTV was a comfort blanket: there because the store specification said so, and looked at only after something went wrong. That has changed. In this episode of Sell More Lose Less, Colin Peacock talks to Professor Emmeline Taylor about the rise of remote monitoring in retail, fresh from a two-day ECR meeting with 50 to 60 retailers. They unpack how remote monitoring centres, sometimes called security operations centres, crime centres or intelligence hubs, are pulling together video, alarms and panic buttons into one place, with 24-hour oversight of stores spread across the country. They cover the split between proactive monitoring and reactive evidence gathering, why communicating back into store is still the weak link, and the case for these centres becoming tools for the whole business, not just security, from self-checkout monitoring to virtual store audits. This is a follow-up to our earlier conversation on security operations centres More on video in retail The ECR research on retail CCTV strategy Hosted on Acast. See acast.com/privacy for more information.

July 23, 202612 min

Bananas

Bananas are one of retail's best sellers. They are also one of its biggest waste lines. In this episode of Sell More Lose Less, Colin Peacock talks to food waste expert Richard Thalemann about why so many bananas are thrown away, and what retailers can do about it. They unpack a recent ECR meeting and a visit to a ripening factory in Dublin: why 36% of banana waste comes down to fruit that is too yellow, how ripening upstream sets shelf life in store, and a simple box-packing "magic trick" that prevents damage but almost nobody uses. They also look at banana hammocks, the behavioural psychology of which bananas shoppers pick, and how single-price bananas may be creating more waste, not less. The takeaway: cutting banana waste means joining up handling, merchandising, pricing and new uses for imperfect fruit. More on reducing food waste in retail The true cost of unsold food in retail 66 practical ways to reduce retail food waste Hosted on Acast. See acast.com/privacy for more information.

July 9, 202614 min

Winning Hearts and Minds

The stores that waste the least food often have one thing in common: engaged colleagues. In this episode of Sell More Lose Less, Colin Peacock talks to food waste expert Richard Thalemann about why engagement matters so much, and why it is so hard to sustain. They explore why people treat food differently at home and at work, the cognitive dissonance of caring about waste while being measured on sales, and why the emotional pull of charity donation rarely reaches the markdown gun. They also question league tables of donated meals, the risk of normalising surplus, and why champions of food waste fade like wallpaper unless the role keeps reinventing itself. The takeaway for retailers: make it easy, move the effort upstream, and measure what matters. More on reducing food waste in retail Engaging store associates to fight food waste Using store donations to reduce food waste Hosted on Acast. See acast.com/privacy for more information.

June 25, 202612 min

The Egg Waste Problem

Eggs don't look like a big loss problem. Look closely at the numbers and the picture changes. In this episode of Sell More Lose Less, Colin Peacock is joined by food waste expert Richard Thalemann to ask why so much egg waste goes unrecorded, and what retailers can do about it. They cover the rule that forces a whole box to be binned when a single egg breaks, the £2 million a year one retailer puts against it, and the merchandising habits, top shelves and floor-standing shippers, that quietly drive breakages. They also look at why markdowns and confusing date codes push shoppers to waste eggs that are still perfectly good, and why eggs past their sell by date can still be donated. The message for retailers is simple: measure the problem properly before you try to fix it. More on reducing food waste in retail The true cost of unsold food in retail Using store donations to reduce food waste Hosted on Acast. See acast.com/privacy for more information.

June 11, 202616 min

Live Facial Recognition in Retail

Professor Emmeline Taylor joins Colin Peacock to explore how retailers around the world are deploying live facial recognition and what it takes to get it right when it comes to reducing losses while maintaining privacy. They break the conversation into three areas. Firstly, organisational readiness: why deploying facial recognition in retail is not about flicking a switch, and why it can take years to align policies, training, data protection and governance across as many as twelve different principles. Secondly, the business case: one retailer reported a 20% reduction in shrink, but regulators are pushing back on some use cases and insisting the technology is proportionate to legitimate purposes such as violence reduction and in-store safety, not just financial ROI. Thirdly, sustainable deployment: how retailers can maintain public trust through transparency, clear signage, and holding the line on minimum standards. They also discuss watch list management, the risk of surveillance creep, the distinction between live and retrospective facial recognition, and why the parallels with early CCTV adoption suggest this technology will become the norm within a generation. Hosted on Acast. See acast.com/privacy for more information.

May 28, 202616 min

Exception Based Reporting in Retail

Professor Emmeline Taylor joins Colin Peacock to discuss how Exception Based Reporting (EBR) is being used across retail to tackle staff dishonesty and drive cultural change . Drawing on a new ECR Retail Loss survey of businesses across 19 countries, they explore the four key data points retailers are using to reduce losses by flagging internal theft: voided items, refunds to the same card, manual discounts and staff loyalty card misuse. 83% of respondents are already using EBR for some form of data analysis around employee theft. But the conversation goes beyond detection. One retailer showed how transparency and communication around EBR drove deterrence, reducing individual case values from four figures to two. They also discuss why video integration remains underused, why store managers need ownership of the data alongside central teams, and why EBR needs to extend beyond bricks-and-mortar cashiers to cover order pickers, delivery drivers and third-party fulfilment as fulfilment methods diversify. Hosted on Acast. See acast.com/privacy for more information.

May 14, 202611 min

Forecourt Crime

Professor Emmeline Taylor joins Colin Peacock to discuss the latest findings on forecourt crime rom ECR Retail Loss working group meetings. They explore why pay at pump is not the silver bullet for drive-offs and no means of payment, despite its appeal as a target-hardening measure. The conversation covers how one retailer combined ANPR technology with better signage and streamlined reporting to achieve a significant reduction in forecourt theft. But a growing problem is undermining ANPR: ghost plates. A recent report suggested one in 15 vehicles across England and Wales is now driving on false number plates. Emmeline and Colin discuss the governance risks for lone-working forecourt staff, the disparity in loss rates across retailers, and the value of law enforcement partnerships. They also consider how video analytics could help detect cloned plates in future, and why government action on ghost plates is needed before the problem becomes normalised. Hosted on Acast. See acast.com/privacy for more information.

April 30, 202613 min

RFID Innovations in Retail

Dr Susanne Guth-Orlowski of the RAIN Alliance joins Colin Peacock to reflect on the 2025 ECR RFID Innovation Summit in Düsseldorf, hosted by C&A. Around 70 retailers attended, from those with 20 years of RFID experience to those just getting started. The conversation covers what stood out: the diversity of RFID use cases across fashion, sports and home retail , the Qualcomm presentation on bringing RFID reading to mobile phones, and how the EU's digital product passport regulation is creating new opportunities for RAIN RFID as a data carrier. They also discuss the innovation showcase featuring startups working on overhead readers, sustainable tags and AI-driven data analysis, and look ahead to the 2026 summit in Madrid. Hosted on Acast. See acast.com/privacy for more information.

April 16, 202617 min

Loss Prevention Consultancy

Sophie Wong joins Colin Peacock to talk about leaving corporate life at Coles to launch her own retail loss prevention consultancy, Positively Powered. She shares the good, the bad, and the ugly of going it alone: from the freedom to think creatively and work across different retail organisations, to the reality of building a business from scratch without a steady paycheck. Sophie and Colin discuss why loss is everyone's responsibility, why it belongs on the C-suite agenda, and why loss prevention teams cannot solve complex shrink problems without cross-functional support. Sophie also offers practical advice for anyone considering a similar move, covering financial planning, defining a unique selling proposition, and the importance of constantly learning. Hosted on Acast. See acast.com/privacy for more information.