Sell more and lose less – with ECR Retail Loss

This week Professor Adrian Beck reports back on his new research on the effectiveness of body worn cameras in retail stores.He joins Colin Peacock to explore how these devices can improve staff safety, evidence gathering, and lead to a reduction of in-store incidents. Hosted on Acast. See acast.com/privacy for more information.

This week Professor Adrian Beck joins Colin Peacock to discuss the challenges retailers face because of fraudulent claims in online marketplaces.In the context of e-commerce loss prevention they explore issues like reduced visibility, limited control, and how collaboration can help combat marketplace fraud.And learn how retailers are facing a combination of new and old challenges when it comes to managing the problem of online fraud and losses. Alongside new techniques to address the issue. Hosted on Acast. See acast.com/privacy for more information.

Exploring the role of RFID to improve supply chain operations, especially for omni-channel retailers, has now become a priority for many retailers.This week Colin Peacock is joined by Professor Adrian Beck to explore how retailers are leveraging RFID technology to improve supply chain operations. Including how using handheld RFID devices can lead to better inventory accuracy, reduced costs, and better inventory controls. Hosted on Acast. See acast.com/privacy for more information.

This week Colin Peacock is joined by Professor Adrian Peacock to reflect on our  SCO innovation summit in Brussels earlier this year. We discuss the latest innovations in self-checkouts, and the ongoing energy among retailers to drive change.Over 70 retailers participated in the meeting, hosted by Carrefour - with an agenda that included store visits, speed dating with innovators, deep dive retailer case studies on technology, design and people and an informal network evening.Here are the highlights. Hosted on Acast. See acast.com/privacy for more information.

To markdown or not to markdown? On the day [of expiry date] or some days before? Merchandised in the aisle OR a dedicated markdown location? Labels and / or ESL's? To use dynamic pricing or a simpler fixed discount table?This week Colin Peacock is joined by Richard Thaleman to tackle the challenges of markdown strategies.They discuss when to apply markdowns, where to display discounted items, and how different pricing approaches and technologies like ESLs impact sales, profitability, and food waste reduction. Hosted on Acast. See acast.com/privacy for more information.

This week Colin Peacock is joined by Professor Adrian Peacock to explore innovations in retail security and security guards,They discuss how retailers are rethinking the role of security guards, weighing the benefits of extra store associate hours versus security personnel, and examining ideas like community guards.Retailers spend millions, and some hundreds of millions on security guards. In our mini benchmark study, 81% of the thirty six retailers who responded shared that their budget for guards will increase and at least, stay the same over the next 12-18 months.Yet retailers remain agitated about the role security guards play, and troubled by the difficulty in being able to accurately determine their return on investment.Each year, we get a chance as a working group to hear from the retailers in the group and over 120 registered for this year's meeting to swap notes and hear new ideas from their peers.This week's podcast summarises those discussions: New thinking when it comes to security guards. Hosted on Acast. See acast.com/privacy for more information.

Retailers are constantly looking for new ways to improve shelf-replenishment routines and reduce out of stocks. At the same time they also want to shorten lead times, remove "waste" and reduce cost.In this episode, Colin Peacock is joined by Paul Chapman from Oxford University to discuss best practice in reducing out of stocks.And in particular, they explore what retailers could learn from experts in process-improvement, Toyota. Hosted on Acast. See acast.com/privacy for more information.

Returns are a significant cost of doing business online, especially in sectors such as apparel and shoes where returns rates can be 30% plus.Our 2018 report highlighted the need for retailers to calculate the TRUE and full cost of returns, proposing a true cost of returns model that retailers could adopt to their business.In this episode Colin Peacock and Professor Adrian Beck consider how retailers are trying to find the right balance between making it as easy as possible for customers to return items in-store, at the least cost while balancing the increased risk of fraud from some customers who might abuse a self returns system. Hosted on Acast. See acast.com/privacy for more information.

Following rapid adoption in fashion and sports retailers, there is strong interest from supermarket retailers as to how RFID could help improve productivity, compliance and reduce food waste, especially in the fresh meat categories. In this episode, Colin Peacock and Professor Adrian Beck explore the learnings from retailers on the learnings and results from their RFID trials in fresh meat.  Fresh meat is considered one of the most advantaged categories for RFID, in part because the technology can then be used to automatically alert staff to upcoming expiry dates. Hosted on Acast. See acast.com/privacy for more information.

One grocery retailer recently reduced losses on sandwiches by 25%, through the deployment of an anti-theft internal communications campaign.On this podcast prof Emmeline Taylor joins Colin Peacock and highlights a number of different ways that retailers are seeking to reduce theft by their own employees through the use of communications and advertising.The discussion includes debates around how to blend ‘carrot’ and ‘stick’ messaging, and how to make communications campaigns part of the regular toolkit to increase staff honesty and reduce internal theft. Hosted on Acast. See acast.com/privacy for more information.