Salon Conversation with Lisa Conway

Hosted by Lisa Conway

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Episodes

164

Latest episode

Aug 2026

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About the show

Lisa Conway, author of 'The Naked Salon', 'Your Salon Team' and 'Your Salon Retail' talks with legends of the Hair and Beauty industry to discover what makes them tick and why!

Listen to episodes

60 recent

August 23, 202619 min

Kindness Isn't Weakness

Can you be a kind leader and still say no? Absolutely. In this episode of Salon Conversation , Lisa Conway explores why kindness is one of the most powerful leadership tools a salon owner can develop—but kindness does not mean letting people get away with everything. Lisa shares why being clear is being kind , how people pleasing creates confusion, and why constantly solving your team's problems can actually stop them from growing. She also explores her four personality archetypes—the Golden Retriever, Poodle, Border Collie and Fox Terrier—and explains why every personality can lead with kindness. You'll learn how to set clearer boundaries, stop automatically saying yes, develop team members who can solve their own problems and create a salon culture built on both kindness and standards . Because, as Lisa puts it: Kindness without standards is chaos. Standards without kindness is fear. If you would like a copy of Lisa's Who Runs In Your Salon Pack Quiz justs click here: https://salonsuccessplaybook.com #SalonOwner, #SalonLeadership, #SalonBusiness, #SalonTeam, #BeautyBusiness

August 19, 202615 min

Your Salon Retail - The 70 30 Rule

Shut up and listen. Lisa admits that's probably what she'd call Chapter 24 of Your Salon Retail if she were writing it today. In this episode, Lisa explains The 70/30 Rule : your client owns 70% of the conversation and your 30% needs to be used wisely. That means less mindless chit-chat and more consultation, education, professional advice, retail recommendations and rebooking. Lisa also explains how to take control when conversations wander into holidays, gossip and personal drama—and bring the focus back to your client and why they're sitting in your chair. Because sometimes fewer words are far more powerful. Grab your FREE copy (just pay the shipping) CLICK HERE #SalonOwner, #SalonBusiness, #SalonRetail, #SalonTraining, #BeautyBusiness

August 11, 202623 min

Salon Owners Start Sooner with Kim Teoh

What if your salon isn’t the thing that needs fixing first? In this episode of Salon Conversation, I sit down with salon owner Kim for a beautifully honest conversation about business, leadership and what really happens when you finally stop looking outward and start looking inward. Kim had been in business for seven years and had experienced business coaching before. But what surprised her about salon coaching was how much of it wasn’t simply about numbers, marketing or systems. Because at the heart of every salon is a human. We talk about people pleasing, confidence, difficult conversations, leading a team without constantly telling them what to do, and why sometimes the simplest answer is to stop talking and ask a better question. Kim also shares what she would do differently if she were opening a salon today — including why she’d invest in herself and her leadership foundations before spending another dollar making the salon look beautiful. And there’s a gorgeous conversation about something I believe deeply: you don't have to wait for your team, your bank balance, your renovation or your next employee before you're allowed to be happy. If you own a salon, spa or clinic, grab a cuppa and join us. I think this conversation might have you looking at your business and yourself, a little differently. Lisa's IG https://www.instagram.com/lisa.conway_/ To Contact Lisa - muriel@zingcoach.com.au To Contact Kim - https://shopkimkobeauty.com/ #salonowner #salonbusiness #salonleadership #salonbusinesscoach #salonteam

July 22, 202633 min

YSR CH 23 - Retail Care Explained

Retail doesn’t need to feel awkward, complicated, or forced. In this episode, Lisa shares a simple framework - Retail CARE Explained - that brings together the key principles of great retail into something your whole team can actually use. From rapport and expertise to action and consistency, this episode gives you a clear path forward to make retail part of your everyday service. Want more clients walking through your door without relying on an agency? 👉 Join the next 25-Hour Salon Owner Workshop – Simple Salon Socials https://thesalonmentors.com/events-2026 #salonbusiness, #salonowner, #salonretail, #salontraining, #beautybusiness

July 19, 202633 min

My Burnout Story

Burnout doesn’t happen overnight - but it happens to almost every salon owner at some point.In this episode, Lisa shares her personal journey from overwhelmed salon owner to building a business that worked without her. If you’ve ever felt stuck, exhausted, or like everything depends on you—this episode will open your eyes to what’s possible. If this resonated with you… Book a call with Lisa to talk through your situation https://bit.ly/4pxldBR #salonowner, #salonbusiness, #burnoutrecovery, #salonlife, #beautybusiness

July 14, 202623 min

YSR CH 22 - Beyond Your Blockages

Retail isn’t about knowing what to say - it’s about getting out of your own way. In this episode, Lisa unpacks the most common blockages that stop salon owners and teams from recommending retail confidently. From fear of rejection to pricing discomfort and lack of systems, this episode will help you identify what’s really holding you back, and how to move forward. Want the full step-by-step system to fix your retail? 👉 Grab your own copy of Your Salon Retail here: https://yoursalonretail.com/ #salonbusiness, #salonowner, #salonretail, #salontraining, #beautybusiness

July 8, 202621 min

YSR CH 21 - Getting a grip on stock control

Are you overstocked, understocked… or just guessing? In this episode, Lisa breaks down the reality of stock control in your salon and why it plays such a critical role in your profitability, cash flow, and client experience. From ordering habits to team behaviour at the basin, this episode will help you take back control and find the balance that actually works. If you would like a FREE copy of Lisa's book JUST CLICK HERE #salonbusiness, #salonowner, #salonretail, #salonprofit, #beautybusiness

July 2, 202623 min

YSR CH 20 - One for the Product Reps

What if your results aren’t about working harder - but about who you’re working with? In this episode, Lisa shares a powerful story that highlights the importance of relationships, standards, and being intentional about the clients and partnerships you choose. From A-grade to D-grade clients, this episode challenges you to take a closer look at who you’re working with - and whether they’re helping you grow or holding you back. If this made you realise there are conversations you’re avoiding in your salon, join my next 25-Hour Salon Owner Workshop – Cancel with Confidence https://thesalonmentors.com/events-2026 Because clear conversations change everything.

June 28, 20261 hr 10 min

Your Salon Team Doesn't Think Like You

https://thesalonmentors.com/events-2026 Why does your team sometimes feel easy… and other times impossible? In this episode, Lisa and Steph dive into personality types, communication styles, and why understanding your team at a deeper level changes everything. From “border collies” to “golden retrievers,” this conversation breaks down how different people think, respond, and perform—and why treating everyone the same is holding your business back. This is a powerful, practical episode for any salon owner ready to build a stronger, more connected team. Ready to lead your team with more clarity and confidence? 👉 Join the next 25-Hour Salon Owner Workshop – Cancel with Confidence https://thesalonmentors.com/events-2026 #salonbusiness, #salonowner, #teamtraining, #salonleadership, #beautybusiness

June 24, 202637 min

YSR CH18&19 - Your Product Rep Is On Your Team

Your product rep isn’t just there to sell you stock—they’re part of your team. In this episode, Lisa unpacks Chapters 18 & 19 of Your Salon Retail and explores how your relationship with your product company can either hold your business back… or help it grow. From communication and accountability to leadership and retail confidence, this episode will challenge how you show up—and what you expect in return. Ready to build a more confident team and stronger systems in your salon? Join Lisa’s 25-Hour Salon Owner Workshop – Cancel with Confidence 👉 https://thesalonmentors.com/events-2026 #salonbusiness, #salonretail, #salonowner, #salontraining, #beautybusiness