Salon Conversation with Lisa Conway

Hosted by Lisa Conway

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152

Latest episode

Jun 2026

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About the show

Lisa Conway, author of 'The Naked Salon', 'Your Salon Team' and 'Your Salon Retail' talks with legends of the Hair and Beauty industry to discover what makes them tick and why!

Listen to episodes

60 recent

June 14, 202628 min

The Salon Doesn't Need More Of You!

🌴 Join me in Bali this August for my Healthy, Wealthy & Kind Retreat https://healthywealthykindretreat.com/ If you feel like everything in your salon runs through you… This episode will hit home. Because the truth is - your salon doesn’t need more of you. It needs you in a different role. In this episode, Lisa breaks down why salon owners stay stuck in the cycle of doing everything, fixing everything, and being needed for everything… and how that’s the very thing holding them back. What You’ll Learn: • Why your to-do list will never end • The real reason you feel overwhelmed in your salon • How doing everything is stopping your team from growing • Why you don’t need more clients—you need better engagement • The power of training vs fixing • How to stop being the “go-to” for every problem • Why your team keeps coming to you (and how to change it) • The difference between being needed vs being free The Big Shift: The more needed you are… the less freedom you have. And if everything depends on you… You don’t have a business. You have a job. If this is hitting a nerve and you know you need a reset - not just in your business, but in you… 🌴 Join me in Bali this August for my Healthy, Wealthy & Kind Retreat https://healthywealthykindretreat.com/ Because sometimes the biggest shift… comes from stepping away. #salonowner #salonbusiness #burnoutrecovery #leadershipskills #baliretreat

June 10, 202617 min

Ch 16 - Float Like a Butterly, Sting Like a Bee

Retail doesn’t need to feel pushy or awkward. In this episode, Lisa breaks down a simple but powerful concept: Float like a butterfly, sting like a bee. Learn how to balance connection with confidence, so your team can recommend products in a way that feels natural, helpful, and aligned with great client service. Because when you get the communication right… retail becomes easy. Checkout my Healthy, Wealthy and Kind Retreat in Bali in August - it's a game changer! https://healthywealthykindretreat.com/ #salonretail #salontraining #salonteam #clientexperience #salonbusiness

June 8, 202631 min

Business Is Fine, So Why Am I So Tired?

Join me for my Healthy, Wealthy, Kind Retreat in beautiful Bali. Check it out here: https://healthywealthykindretreat.com/ Business is good. Clients are coming in. The salon is busy. Everything looks… fine. So, why are you so tired? In this episode, Lisa unpacks the real reason so many salon owners feel exhausted - even when things are working - and why it’s not about working harder, but about how you’re showing up in your business and your life. Inside This Episode: • The difference between physical tired and mental exhaustion • Why being “needed” is not the same as being valued • How doing everything for everyone is draining you • Why your team hasn’t “graduated” (and what to do about it) • The hidden cost of always being in the middle • Why rest is productive (and not something to earn) • How your habits (food, sleep, stress) affect your energy • The truth about letting things go—and letting people step up • Why your health is your greatest business asset The Big Shift You’re not tired because you’re working hard. You’re tired because you’re carrying too much. And it’s time to put some of it down. If this is hitting home and you know you need a proper reset, I’d love you to step away from everything for a few days. Join me for my Healthy, Wealthy, Kind Retreat in beautiful Bali. Check it out here: https://healthywealthykindretreat.com/ Because sometimes the best thing you can do for your business, is step away from it.

June 3, 202625 min

YSR Ch.15 - 4 Things to try in your salon right now

If you would you like my Moisture Triange Training, here you go. https://thesalonmentors.com/the-moisture-triangle-2026a It’s Not About You… It’s About Your Client (Fix This and Retail Changes) If retail feels hard… If your team avoids it… If clients keep walking out without what they need… This episode will simplify everything. In Chapter 15 of Your Salon Retail, Lisa shares four practical shifts you can implement immediately to change how your team communicates, recommends, and delivers results for clients. Because here’s the truth: 👉 It’s not about you. 👉 It’s about your client. Inside This Episode: • Why focusing on the client’s real problem changes everything • The power of asking better questions (not just one… but many) • How the Moisture Triangle simplifies retail for hair & skin • Why you must use what you sell (or stop selling it) • The truth about price — and the stories you’re telling yourself • How negative chatter is costing you sales every day • The “Betty story” — why you should never judge a client • The power of having a simple, repeatable system The Big Shift Retail isn’t about selling. It’s about solving, and when you focus on the client’s problem, the product becomes the solution. If you would you like my Moisture Triange Training https://thesalonmentors.com/the-moisture-triangle-2026a #salonretail, #salonbusiness, #salonowner, #clientexperience, #salontraining

May 31, 202630 min

Every Salon Needs STAN

To download my FREE STAN Training module, just click this link https://bit.ly/4dEMNsy Ever feel like you’re repeating yourself to your team… “I told her…” “I’ve said this before…” “Why isn’t anything changing?” This episode will change the way you lead. Lisa introduces a simple but powerful tool she’s used for years to help salon teams take ownership of their performance - without conflict, frustration, or constant repetition. 👉 It’s called STAN, and it works because it shifts the conversation from you telling, to them understanding. Inside This Episode: • What STAN stands for (Skill, Team, Attitude, Neglect) • Why telling your team doesn’t create change • How to get your team to self-reflect (instead of defend) • The difference between accidental vs intentional retail • How to identify confidence gaps in your team • Why most retail problems are actually communication problems • How to structure better one-on-one conversations • Why consistency beats “big talks” every time • How to lead without emotion and get better results The Big Shift Stop talking at your team. Start helping them think. Because when they own the problem… they fix it. If you want to build a team that takes ownership, communicates better, and performs consistently, the download my FREE STAN Training module. Because when your team understands, everything changes. Just click the link below. https://bit.ly/4dEMNsy #salontraining, #salonteam, #salonowner, #leadershipskills, #salonbusiness

May 27, 202628 min

Your Not Good At Multitasking

If you’re a salon owner who’s always busy… Always doing… Always fixing… Always saying yes… This episode is for you. Because multitasking can feel like a superpower. Until it isn’t. In this honest and very real conversation, Lisa unpacks the truth about multitasking - where it comes from, why we do it, and how it might actually be the thing keeping you stuck, overwhelmed, and on the salon floor longer than you want. Inside This Episode: • Why multitaskers struggle to say no • The link between people-pleasing and burnout • Why you say yes… even when you shouldn’t • The hidden cost of “just doing it yourself” • Why consistency is harder than crisis mode • How multitasking affects your leadership and your team • The difference between urgent vs important work • Why your value isn’t based on how much you do • How to pause before saying yes (and why it matters) The Big Shift You don’t need to do more. You need to do less… better. Because when you stop trying to do everything… You finally create space to lead. #salonowner, #salonbusiness, #burnoutrecovery, #timemanagement, #salonlife

May 20, 202615 min

YSR Chapter 14 - Give a Guarantee Because You Give a Shit

Link To my FREE 25 Workshop https://thesalonmentors.com/events-2026 What if the fastest way to build trust in your salon… was a guarantee? In Chapter 14 of Your Salon Retail, Lisa breaks down why guarantees are one of the most underused trust-building tools in the hair, beauty, spa, and clinic industry. Because guarantees aren’t really about refunds. They’re about confidence. Leadership, and showing your clients that you genuinely care. Inside this episode, Lisa shares: Why guarantees remove fear and build trust fast How difficult complaint handling destroys loyalty Why most clients don’t want refunds - they want care How complaints are often clients fighting to stay Why backing your recommendations changes everything If your salon wants more loyalty, stronger retail sales, and a team that communicates confidently, this conversation matters. Because clients buy from businesses that feel safe, and when trust grows - so does your business. My FREE 25 Hour Salon Owner - Confident Communications is next week to check it out https://thesalonmentors.com/events-2026 #SalonOwner #SalonLeadership #SalonRetail #ClientTrust #SalonMentor #BeautyBusinessCoach #HairSalonBusiness #SalonSystems #RetailConfidence #SalonProfit

May 18, 202627 min

They Can Text All Day… But Can They Talk?

The 25-Hour Salon Owner - Confident Communication, check out my FREE Workshop: https://thesalonmentors.com/events-2026 Your team can text faster than you can think. They can post. They can scroll. They can create content all day. But put them in front of a client, and suddenly, it gets awkward. In this episode, Lisa breaks down one of the biggest challenges facing salon owners right now: A generation that’s confident behind a screen, but unsure how to communicate in person. Inside This Episode: • Why younger team members struggle with client communication • The impact of COVID and digital habits on confidence • Why fear of “getting it wrong” is holding your team back • How to teach communication step-by-step (not just expect it) • Simple ways to train compliments and connection • Why telling your team what to do doesn’t work • The power of questions and the “epiphany bridge” • How to build confidence around rebooking and retail • Why communication = more appointments (not more clients) The Big Shift You don’t need more clients. You need better conversations. Because better communication leads to: More rebookings. More services. More retail. If this is hitting a nerve and you know your team could be stronger in how they communicate, join me for my upcoming workshop: The 25-Hour Salon Owner – Confident Communication Check out my FREE Workshop here: https://thesalonmentors.com/events-2026 #saloncommunication, #salonteam, #salonowner, #salontraining, #clientexperience

May 14, 202634 min

Your Salon Team Ch 13 - The Power of Personal

In today’s world, it’s easy to blame online stores for poor retail sales. Cheaper prices. Faster delivery. Endless choice. But here’s the truth… That’s not your biggest problem. In this episode from Your Salon Retail, Lisa breaks down The Power of Personal — and why your real advantage has nothing to do with price, and everything to do with connection. Inside This Episode: • Why your industry can never be replaced by technology • The real reason clients choose you (and keep coming back) • Why price is not your biggest competition • The power of human connection in your salon • How to engage clients so they actually listen and buy • Why most salon owners are missing the retail opportunity • How simple product education can change everything • The “Nonna Move” — why every client should leave with something • How samples can dramatically increase your retail sales The Big Shift You don’t win by being cheaper. You win by being better. More personal. More engaging. More human. If you’re ready to build a team that connects, recommends, and converts naturally… Join me for my upcoming workshop: The 25 Hour Salon Owner checkout the details at the link below.https://thesalonmentors.com/events-2026 #salonretail #salonbusiness #salonowner #salonteam #clientexperience

May 10, 202646 min

42 Years in the Salon… And Still Loving It

What does it take to stay passionate in this industry for over 40 years? In this episode, Lisa sits down with long-time salon owner and educator Lib Marchese - someone who’s not just survived the industry… but genuinely still loves it. And that’s rare. Because most people don’t burn out from the work, they burn out from how they run the business. Success in this industry isn’t about working harder, it’s about learning how to lead better, just like Lib. When you do that, you don’t just last - you actually enjoy it. About Lib Marchese With over 40 years in the hairdressing industry, I’ve dedicated my career to mastering and sharing the craft of beautiful hair. I specialise in cutting, colouring, and creating timeless, classic hair-ups that never go out of style. My passion for precision and artistry has earned me a loyal clientele and deep industry respect. I proudly teach Great Lengths hair extensions, helping others elevate their skills with the highest quality product and techniques. Education has always been at the heart of my work - I love seeing others grow through the craft. From salon floors to training rooms, I’ve built a career focused on quality, creativity, and care. I believe great hair starts with strong foundations and finishes with personal expression. Even after four decades, I’m still inspired by the power of transformation that hairdressing brings. To Contact Lib IG: https://www.instagram.com/libmarc/ FB: https://www.facebook.com/libmarc69/ #salonbusiness #salonowner #salonteam #salonleadership #hairdresserlife #extensions