
076 - Building CS at scale with Tony Pante ex SVP at SAP
Tony Pante is the ex Global Senior Vice President at SAP and one of the more recognized voices in customer success, with over 25 years of experience in SaaS. At SAP he led customer success strategy and built and ran the company’s Global Digital Center of Excellence within the Customer First organization, helping customers realize the full value of the cloud products they’ve bought. His core belief is that customer success is a revenue driver built on proactive retention and growth, not a post-sale complaint desk, and he’s focused on scaling global CS teams through disciplined process, coaching, and AI, from automating business reviews to large-scale customer feedback programs. He hires for curiosity and passion, and leads with a people-first style that’s earned him the informal title “godfather of customer success management.” He holds an MBA from Harvard Business School and played football at Lafayette College.










