Retail Retold

Hosted by DLC Management Corp.

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392

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Aug 2026

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The Retail Retold Podcast highlights community retailer stories from across the country and gives a behind-the-scenes perspective from business leaders in both retail and real estate industries. The show’s episodes contain valuable insights that help solve the needs of entrepreneurs and real estate pros. Each week our guests share stories of what worked, what didn’t, the ups and downs – giving the audience a critical set of tools needed for business success. Join host Chris Ressa and new guests weekly for amazing insights and thought-provoking stories. Brought to you by DLC Management Corp.

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September 2, 202628 min

Working out solidcore's real estate growth strategy

Prime retail space is hard to find. How does solidcore keep growing? Solidcore is scaling fast. The boutique fitness brand will have approximately 190 locations open by the end of the month, up from about 85 when Josh Rainey joined the company. It expects to reach roughly 240 locations by the end of next year. The demand is there. The real estate is the harder part. Josh, senior director of real estate and growth at solidcore, joins Chris Ressa to explain what it takes to expand a national fitness concept when nearly every growing retailer wants the same 1,800- to 3,000-square-foot spaces. Solidcore is pursuing high-quality real estate across tier-one and tier-two markets, but it does not rely on one property type. The team studies how customers move through each trade area, what conveniences they expect, and which destinations already fit their routines. A street-front studio may work in New York. Surface parking could be critical in Texas. A grocery-anchored center can win when it offers the right mix of food, services, and daily traffic. The larger lesson is that good real estate is not defined by a category. It is defined by the customer. Josh also shares how solidcore doubled the size of a high-performing Chelsea studio by taking over the adjacent space. The expansion required the brand to revisit its lease, navigate a landmarked New York City building, and connect the two studios while closing for only 72 hours. What began as an unusual solution has become a model solidcore plans to replicate. The conversation goes beyond finding available boxes. It examines how co-tenancy reinforces customer habits, why convenience changes from market to market, and how a retailer’s lease priorities evolve as the company matures. For landlords, retailers, and investors, solidcore’s growth offers a clear takeaway: winning locations come from understanding how people actually use a place—and creating enough value to make them return. What You’ll Hear How solidcore grew from approximately 85 studios to nearly 190 locations Why the 1,800- to 3,000-square-foot range has become one of retail’s most competitive How solidcore evaluates street retail, grocery-anchored centers, lifestyle projects, and freestanding locations Why customer behavior matters more than adhering to one preferred property type How food, beverage, and complementary co-tenants can reinforce a seven-visit-per-month fitness routine Why parking expectations in Texas are different from those in Los Angeles or Miami What the shift toward services, wellness, and specialized fitness means for retail real estate How solidcore doubled the size of a successful Chelsea studio What a growing retailer can gain by reopening and restructuring an existing lease Why reliable rent payments, reinvestment, and a clear growth story matter to landlords Chapters 00:00 — Welcome to Retail Retold Chris introduces Josh Rainey, senior director of real estate and growth at solidcore. 01:02 — Building a career in retail real estate Josh shares how an early fascination with places and development led him to the retailer side of the business. 03:16 — Solidcore’s growth story The brand has grown from approximately 85 locations to nearly 190, with more expansion ahead. 05:10 — Where fitness spending is moving Josh explains why consumers continue to invest in health, wellness, services, and specialized workouts. 06:15 — Why boutique fitness keeps fragmenting Smaller classes, specialized formats, recovery, and flexibility are reshaping the fitness landscape. 09:40 — Competing for retail’s most wanted space Solidcore’s preferred size range puts the brand in direct competition with many other expanding concepts. 11:14 — Choosing the right type of real estate Street retail, lifestyle centers, grocery-anchored properties, and freestanding buildings can all work under the right conditions. 13:34 — Co-tenancy that strengthens a routine Josh breaks down how food, beverage, and complementary brands can make a center more valuable to solidcore customers. 15:00 — Convenience changes by market Parking, transit, access, and local expectations influence what makes a location viable. 17:40 — The Chelsea expansion story A high-performing studio needed more capacity, so solidcore looked through the wall instead of across the market. 20:46 — Renegotiating for growth The brand blended the expanded premises into one lease while updating language that no longer matched its standards. 23:08 — Connecting two studios in 72 hours Solidcore kept disruption to a minimum while creating a contiguous dual-studio location. 24:38 — A new brand and a larger ecosystem Josh previews solidcore’s next concept and the company’s ambition to capture more of the customer’s wellness spending. 25:32 — Retail rapid fire Josh makes the case for bringing back Burdines and Sharper Image—and admits where Chris would find him at Target.

August 28, 202633 min

A LiveView of technology, trust, and safer retail

How do technology and trust create safer shopping centers? Security is easy to notice after something goes wrong. The harder question is whether owners and operators are doing enough before that moment arrives. Chris Ressa talks with Mark Bradshaw, vice president of property management at DLC, and Paul Ganz, vice president of business market development at LiveView Technologies, about how retail properties can reduce risk without making customers feel like they are entering a fortress. The answer is not another camera. It is a layered security strategy built around deterrence, technology, property operations, law enforcement, and community relationships. Ganz brings an unusually broad perspective. He spent 13 years as a police officer before moving into retail loss prevention, supply chain, store operations, and corporate security. Bradshaw brings the owner-operator view, including how DLC uses mobile security units for more than surveillance. The same equipment can help property managers monitor vendors, assess weather conditions, inspect work, and maintain visibility across a geographically dispersed portfolio. The conversation also gets honest about artificial intelligence. AI can already identify loitering, unauthorized access, and other predefined behaviors without forcing someone to stare at a wall of screens. But the technology still cannot replace human judgment, direct a complete response, or build the local relationships that make security programs work. That distinction matters now. Retail centers are private property designed for public use. Owners need to protect tenants and customers while preserving a welcoming environment. Deploy too little security, and risk grows. Deploy too much without a strategy, and customers may assume the property is unsafe. The strongest takeaway is simple: security is not a product purchase. It is an operating discipline. The best results come when property owners, technology providers, guards, police departments, and local communities share information, test assumptions, and solve problems together before an incident forces the conversation at each retail property. What you’ll hear Why deterrence is difficult to measure—and still essential to a retail security strategy How owners can “harden” a property without making it feel unwelcoming Why cameras, guards, environmental design, and operating protocols must work together How DLC uses mobile security units to monitor vendors, weather, property conditions, and security risks What AI can already identify, including loitering, unauthorized access, and suspicious behavior Where AI still falls short and why human judgment remains critical How relationships with police departments, local officials, HOAs, and customers can reveal security gaps How mobile technology helped law enforcement combat illegal dumping across vacant county land Why more visible security does not always make customers feel safer What separates a technology vendor from a true strategic partner Chapters 02:17 — Meet Mark Bradshaw and Paul Ganz The guests share their paths through property management, law enforcement, loss prevention, retail operations, and security. 03:46 — What LiveView Technologies does Paul explains how mobile security units bring camera technology, analytics, and deterrence to locations without traditional infrastructure. 05:05 — Can deterrence actually be proven? The group examines how owners measure the value of preventing an event that never occurred. 08:19 — Why mobile security towers were created Construction theft and infrastructure gaps created the need for security technology that could operate remotely. 10:14 — Why retail security requires layers Mark explains how cameras, guards, property design, alerts, and physical response work together. 12:17 — What happens when the system detects suspicious behavior Paul breaks down the progression from flashing lights and audio warnings to alerts and human intervention. 14:43 — What AI can—and cannot—do AI can recognize predefined behaviors, but its reliability and role within a broader security strategy still require scrutiny. 17:49 — How DLC uses LiveView beyond security Mark discusses using mobile units to monitor vendors, inspect work, track weather, and provide visibility across DLC’s portfolio. 21:16 — Why community relationships matter Mark shares how working with police, local leaders, HOAs, tenants, and customers helps owners identify and address problems. 25:40 — Helping law enforcement solve problems faster Paul describes how LVT technology helped identify illegal dumping activity across thousands of acres of vacant land. 27:14 — Sharing camera access with police The guests discuss evidence requests, property-owner authorization, and controlled access during active incidents. 28:50 — Can too much security backfire? Visible technology can reassure customers—or signal that a property is unsafe if it is deployed without a clear strategy. 30:41 — The next real breakthrough for AI Paul explains how AI could move from detecting activity to providing actionable information and anticipating similar risks. 33:28 — Why people will remain part of the solution Mark and Paul make the case for combining technology with human judgment, local knowledge, and strategic partnership.

August 20, 202639 min

The Dark Horse of Consumer Spending: Is Retail Paying Attention?

The Dark Horse of Consumer Spending Retail is obsessed with the next consumer. What does Gen Z want? How will younger shoppers change stores? Which brands, experiences, and trends will win their attention? But while everyone looks ahead, retail may be overlooking one of the most powerful consumers in the market right now. Gen X accounted for $15.2 trillion in global consumer spending in 2025 - that's more than the entire spending power of China Gen X are in their peak earning years, but that’s only part of the story. Many are making purchasing decisions for households that stretch in both directions, from their children to their aging parents. That makes Gen X more than a valuable demographic. It gives them outsized influence over where money is being spent and what consumers need from the places they visit. And we may already be seeing the impact in retail real estate. The growth of service tenants, demand for health and wellness concepts, the value placed on convenience and quality, and the evolution of shopping centers into places where consumers can accomplish multiple things in one trip all align with the needs of a generation with money to spend and very little time to waste. “Gen X is the overlooked generation that is kind of a spending dark horse,” said Natalie Chambers, Executive Creative Director at The Dealey Group in her conversation on Retail Retold with Chris Ressa. “Retail real estate, in particular, should pay attention to what Gen X is looking for.” Because understanding who is spending is only the beginning. The bigger opportunity is understanding what that spending power changes: the brands that grow, the services consumers seek out, the tenant mixes that drive repeat visits, and ultimately, what makes a shopping center more relevant to the communities it serves. Gen X may be the forgotten generation. Retail can’t afford to forget about them. What You’ll Hear Why Gen X is retail’s “dark horse” The power of the “sandwich generation” What’s driving the rise of services in retail Why Gen X may be the bridge between analog life and AI The connection between Gen X and the longevity boom The growing value and influence of consumer reviews How shopping centers are evolving for multiple generations Why intentional spending is gaining ground Chapters 01:16 — The consumer signals worth watching Natalie breaks down the Dealy Group’s mid-year trend work and the signals that put Gen X on the radar. 01:52 — Why Gen X is suddenly having a moment From fashion to pop culture, Gen X influence is showing up in places marketers may not expect. 03:16 — The $15.2 trillion wake-up call The spending data that changes the conversation about how much attention Gen X deserves. 04:51 — The consumer in the middle of everything Why being the “sandwich generation” gives Gen X influence over spending across multiple age groups. 07:38 — What Gen X actually values Quality, efficiency and clarity; and why “worth the money” may matter more than simply buying more. 09:02 — Is Gen X driving the rise of services? Natalie connects Gen X behavior to service-oriented leasing, while Chris offers another explanation for the shift. 12:12 — Why repeat visits matter How landlords are using service tenants to build retail ecosystems consumers need to visit again and again. 13:08 — The generation between analog and AI Natalie argues Gen X occupies a unique cultural position. Chris challenges whether that advantage will last. 18:36 — Why analog is back Vinyl, film, BMX bikes and nostalgia reveal a growing appetite for experiences outside the digital world. 25:01 — Longevity is becoming retail Why wellness concepts focused on staying healthier longer could be another expression of Gen X demand. 27:24 — Do online reviews deserve our trust? Chris and Natalie debate who actually writes reviews; and whether those people represent the consumers relying on them. 35:02 — Designing retail for three generations at once Why green space, restaurants, services and gathering places can solve a very practical Gen X problem. 36:49 — Consumers are getting more intentional Functional gifts, planning around sales and buying for utility point toward a more deliberate spending mindset. 37:43 — The Gen X opportunity Natalie’s final argument: retail real estate should pay closer attention to what this overlooked but influential consumer wants.

August 13, 202632 min

Why Retail Rents Are Rising and New Supply Is Still Years Away

Retailers want to grow. The question is what they’ll pay for the right space. Retailers want more stores. Vacancy remains historically low. And meaningful new retail development is still years away. So what does that mean for the next five years of retail real estate? What are the forces today that are driving the future? At the center of the August What’s in Store conversation between CBRE’s Karly Iacono and Chris Ressa is a fundamental supply and demand imbalance. Retailers continue to look for opportunities to grow, but the economics of large-scale new development remain challenging. Construction costs, land availability, interest rates and exit values all factor into the equation. But there is one lever that ultimately has to move to make more projects pencil: rent. And that shift is already underway. The question is how far it can go, and what happens along the way. Karly and Chris dig into what rising net effective rents and limited new supply could mean for existing retail real estate, and whether retailers have more room to pay for the locations they really want. They also explore why the physical store has become more valuable to retailers, not just as a place to generate sales, but as a critical part of how brands reach and serve their customers. The changing market is influencing more than rents. Retailers are rethinking the traditional store prototype, using better data to make decisions about where to open, how big to go and which formats make sense in different markets. The result is a much more nuanced approach to expansion, from flagships and large-format stores to smaller concepts, outlets and pop-ups. And as competition for the right space increases, the way deals get done is evolving too. Lease negotiations are changing, retailers are planning their pipelines years in advance, and both sides are looking for ways to move from opportunity to open store faster. Where does all of this lead? The conditions shaping retail real estate today could define the market for years to come. What’s changing now, what still needs to change, and what it could mean for the next five years. What You’ll Hear Why rents need to rise before meaningful new retail development returns How low vacancy is making the right locations more valuable Why retailers are getting more intentional about where and how they grow How better data is creating more conviction around store decisions Why physical stores matter more than the headlines suggest How the landlord and tenant dynamic is shifting Chapters 03:10 - When does new retail development come back? Chris explains why rent, not retailer demand, is the biggest hurdle standing between today’s market and meaningful new shopping center construction. 05:45 - The rent growth hiding in plain sight Face rents don’t tell the whole story as TI packages, retailer investment and net effective rents reshape deal economics. 08:36 - Does geography change the development equation? Land availability, Sun Belt growth, interest rates and construction costs determine where new projects have the best chance of penciling. 11:12 - The physical store is more valuable than the headlines suggest Chris argues that the market still underestimates what stores do for retailers and their relationship with consumers. 12:03 - Retail’s one-prototype era is over Retailers are using data to make smarter decisions about formats, distribution, clustering and market-specific store strategies. 16:41 - What younger consumers reveal about physical retail Karly’s New York retail tour with her kids shows how pop-ups, flagships and social media can work together to drive real-world shopping. 21:09 - Lease negotiations are moving back toward balance After years of tenant-friendly movement, landlords and retailers are becoming more pragmatic about non-monetary provisions and getting deals done. 24:24 - Why the store-opening timeline still needs work Retailers are planning pipelines years in advance because leases, municipalities and multiple decision-makers make timelines difficult to compress. 27:02 - The lease provision seeing the biggest shift Use restrictions have become significantly more flexible as shopping center tenant mixes continue to evolve. 29:28 - The local entrepreneur has changed More founders are thinking about scale, franchising, private equity and monetization before they even open location number one.

August 8, 202611 min

The Real Value of the Bank Branch

In a World Using Less Cash, Banks Keep Opening Branches! Why? Bank branches are everywhere, even as more of our banking happens online. You can deposit a check from your phone, transfer money in seconds, and apply for a loan without ever walking into a bank. Yet some of the country’s largest banks and credit unions continue investing heavily in physical locations. So what makes the bank branch so valuable? The role of the branch has changed. Many of the routine transactions that once required a teller can now happen digitally. That leaves the physical location to do something more important: attract deposits, acquire customers, build trust, serve businesses, and create deeper relationships. Chris Ressa sees a strong parallel to retail. For years, ecommerce was expected to make physical stores less relevant. Then digital customer acquisition became more expensive, and retailers learned that stores could actually make their entire business stronger. Physical and digital weren’t competing. They were working together. Banks are seeing the same thing. A customer might open an account online and do most of their banking from a phone. But they still drive past their local branch. They know the name. They know where to go when they need help. That physical presence creates familiarity and trust that can turn one account into a much larger, longer relationship. And that’s where the economics get interesting. For landlords, investors, and anyone in retail real estate, foot traffic doesn’t tell the full story of a bank branch. Deposits, customer acquisition, retention, and long-term relationships can be far more important. As banking becomes more digital, the branch isn’t disappearing. Its purpose is changing, and that helps explain why banks still want four walls on great corners. What You’ll Hear Why banks still want physical branches in a digital world How technology actually changed the value of the bank branch Why deposits and customer relationships matter more than foot traffic What banks are learning from the evolution of physical retail Why the branch and the app are stronger together How great real estate can become a customer acquisition tool Chapters Chapters 00:00 — Why are banks opening new branches? The contradiction between digital banking and continued investment in physical locations. 01:45 — The changing role of the bank branch Technology has changed what happens inside a branch and where its value comes from. 03:15 — Moving toward higher-margin relationships Why branches can focus less on routine transactions and more on valuable customer relationships. 04:10 — Why deposits drive the economics Deposits are the raw material of banking, and physical relationships can make them stickier. 05:05 — Customer acquisition costs are the new rent Why acquiring customers through physical locations can compete with increasingly expensive digital channels. 06:25 — What banks can learn from retail The evolution of bank branches looks a lot like what physical retail experienced with ecommerce. 08:00 — Building deeper banking relationships How branches can help turn one account into a long-term, multi-product relationship. 09:25 — The branch and the app work together Why digital and physical banking can strengthen each other instead of competing. 10:30 — More than four walls in a community How branches create trust, visibility, and a lasting physical presence in local markets. 11:19 — Why physical branches still matter What continued investment in branches says about the value of physical banking.

July 29, 202654 min

Retail Retold Replay: The Store That Changed Five Below Forever

What if one real estate decision changed the trajectory of an entire company? Back in 2021, the retail industry was navigating supply chain disruptions, soaring construction costs, and an uncertain recovery. Today, this conversation with Five Below Vice President of Real Estate Zach Minteer feels less like a snapshot in time and more like a masterclass in building a resilient retail business. This replay features Chris and Zach discussing one of retail's most remarkable growth stories. Before Five Below became a national retailer with thousands of locations, it was a startup learning hard lessons about growth, operations, and disciplined decision-making. Zach shares how one store in Downingtown, Pennsylvania became the turning point that helped shape the company's future. The conversation explores why Five Below intentionally slowed its expansion after growing too quickly, completely reimagined its store prototype, and took a calculated risk on a larger format that ultimately became the blueprint for the brand's explosive growth. Zach walks through the real estate strategy, landlord negotiations, site selection process, and partnership required to make that first prototype store a reality. It's also fascinating to revisit the industry's perspective on post-pandemic consumer demand, construction costs, supply chain disruptions, leasing momentum, and the rapid acceleration of omnichannel retail. Some challenges have evolved, while others remain just as relevant for retailers, owners, and investors. Beyond the market discussion, Zach shares what it was like joining Five Below as one of the company's earliest employees, helping scale the business from just a few dozen stores to a publicly traded retailer, and why preserving company culture matters as much as opening new locations. More than a time capsule, this conversation is a reminder that while retail continues to evolve, disciplined growth, strong partnerships, and thoughtful real estate decisions never go out of style. What You’ll Hear Why Five Below paused its growth to build a stronger foundation The story behind the prototype store that changed the company's future Lessons on scaling a retailer from startup to public company How landlords and retailers partnered through uncertain market conditions Why company culture becomes even more important as organizations grow Timeless real estate and leadership lessons that still apply today Chapters 00:00 – Welcome to Zach Mintier Chris welcomes the Five Below real estate leader and longtime industry friend. 09:20 – Retail's post-pandemic comeback A look back at the surprisingly strong recovery, leasing activity, and consumer demand. 18:30 – Construction costs and supply chain challenges Why retailers and landlords had to collaborate to keep deals moving. 27:45 – The story of Downingtown begins How one Pennsylvania store became a defining moment for Five Below. 31:20 – Pressing pause to rethink growth Why Five Below halted expansion, redesigned its stores, and changed course. 35:30 – Negotiating the impossible deal Finding the right site, convincing leadership, and partnering with the landlord. 45:30 – Opening day changes everything The launch of the first larger-format Five Below and the customer response. 48:45 – From startup to retail powerhouse Zach reflects on scaling Five Below while preserving the culture that fueled its success. 51:30 – Retail wisdom Favorite retailers, grilling, Target aisles, and Chris' signature rapid-fire qu

July 24, 202627 min

What Is Retail Traffic Really Telling Us?

The consumer behaviors behind today's strongest retail trends and what they mean for retailers, landlords, and shopping centers. Retail traffic is telling a very different story than most headlines suggest. According to Ethan Chernofsky , Chief Marketing Officer at Placer.ai , consumers aren't abandoning stores. They're redefining how they use them. One of the biggest shifts is happening inside everyday shopping trips. Consumers are visiting more retailers within the same category, particularly grocery, while spending less time in each store. Instead of trying to be everything to everyone, retailers with a clearly defined value proposition are winning over today's more intentional shopper. Chris Ressa and Ethan explore why physical retail has become more valuable, not less. While ecommerce remains an essential part of the customer journey, stores are becoming even more important as fulfillment hubs, discovery engines, and places where brands can build lasting customer relationships. Stores remain the most profitable channel for many retailers while often delivering the best value for consumers. That alignment creates a powerful long term advantage that extends well beyond convenience. Even mall traffic continues to surprise analysts, especially among younger shoppers. Gen Z is proving that physical retail still serves an important social function, reinforcing the growing importance of placemaking and creating destinations people actually want to visit. Whether it's Starbucks extending pumpkin spice season, Dairy Queen creating a spring traffic surge with Free Cone Day, or retailers capitalizing on major cultural moments, the lesson is clear: great operators don't simply react to consumer behavior, they influence it. For retailers, landlords, and anyone watching the future of physical commerce, the message is simple: stores matter more than ever. The retailers and shopping centers that understand changing consumer behavior, and respond with intentional experiences, convenience, and operational excellence, will be the ones that continue to outperform. What You’ll Hear Why the smartest retailers create demand instead of waiting for it The surprising shift in how consumers are shopping today Why physical stores are becoming more valuable, not less How Starbucks and Dairy Queen turn ordinary days into traffic drivers Why Gen Z is spending more time at malls The comeback stories proving great brands are hard to beat Chapters 00:00 – Meet Ethan Chernofsky How Placer.ai uses location data to understand consumer behavior. 01:08 – The new rules of retail traffic Why shoppers are making more trips while spending less time in stores. 04:58 – Why physical stores keep winning The overlooked value physical retail creates for retailers and consumers alike. 09:41 – Discovery still happens in stores Why the in-store experience continues to drive purchases and loyalty. 12:13 – Gen Z is bringing malls back What younger shoppers reveal about the future of placemaking. 13:42 – Convenience vs. placemaking When retailers should prioritize speed—and when they should encourage longer visits. 17:19 – Retail lessons from around the world How culture shapes shopping behavior across global markets. 18:45 – Back-to-school traffic winners The retailers and brands positioned to benefit this season. 20:48 – How great retailers create demand What Starbucks, Dairy Queen, and other brands can teach every retailer. 23:24 – The traffic stories nobody saw coming Unexpected trends shaping home improvement and retail performance. 26:12 – Never count out great brands Why Target, Starbucks, and other leaders continue to find their way back. 27:23 – Looking ahead What today's traffic trends could mean for the holiday shopping season.

July 17, 202636 min

A Culture of Curiosity

The questions everyone new to retail real estate needs to ask. Sometimes the best conversations start with someone willing to ask questions. That's exactly what happened when Chris Ressa handed the microphone to DLC Marketing Coordinator Jordyn Levine. Retail Retold usually features founders, CEOs, and industry leaders. This time, the conversation turned inward. Drawing on conversations with Chris, producing the podcast each week, and experiencing retail real estate through fresh eyes, Jordyn asked the questions many people outside the industry are curious about. Why do people think online shopping dominates retail? What actually creates value? Why do physical stores still matter? And how will AI reshape retail real estate? The conversation is about more than the answers. It's a reflection of a culture where curiosity is encouraged, ideas can come from anywhere, and asking thoughtful questions is just as important as having the answers. That mindset leads to better conversations, stronger teams, and ultimately, better business. Chris shares why physical retail continues to outperform common perception, why shopping centers are intentionally built as ecosystems rather than collections of stores, and why technology should enhance, not replace, human judgment. From social media and site selection to omnichannel retail and digitally native brands opening stores, the discussion explores the forces shaping retail today while keeping people at the center of every decision. The conversation also offers advice for anyone entering retail real estate. Chris explains why understanding trade areas, developing strong people skills, and staying intellectually curious are more valuable than trying to have all the answers. His closing thought captures the spirit of both the discussion and the culture behind it: be curious before you're certain. This isn't just a conversation about the future of retail. It's a reminder that the best ideas often begin with someone curious enough to ask the next question. What You’ll Hear Why people overestimate the impact of e-commerce on retail Whether social media is changing where retailers choose to open What physical stores still offer that technology can't replace How landlords build shopping centers that work as complete ecosystems Where AI fits into the future of retail real estate Chris's predictions for the next decade of retail Chapters 00:00 — A different kind of Retail Retold Chris hands the microphone to DLC Marketing Coordinator Jordyn Levine for a conversation driven by curiosity. 02:08 — Why retail is more misunderstood than ever Jordyn kicks off the conversation by exploring why consumers continue to overestimate the impact of e-commerce on physical retail. 08:34 — Is social media shaping the future of retail? A discussion on how digital discovery is influencing consumer behavior and retail strategy. 15:16 — Why physical stores still matter Chris explains what brick-and-mortar offers that technology can't replace. 22:48 — Building shopping centers that actually work Jordyn shifts the conversation to what makes a shopping center successful and how landlords build complementary tenant mixes. 30:15 — Can AI pick the next great retail location? Chris discusses where AI is transforming site selection and where human judgment still leads. 37:42 — Looking ahead Chris shares the trends he believes will shape the next decade of retail. 44:50 — Closing thoughts A conversation about curiosity, continuous learning, and the value of fresh perspectives.

July 9, 202647 min

Partnership as a Competitive Advantage

Commercial real estate has entered a new era where execution, partnership, and long-term thinking have become the industry's greatest competitive advantages. In commercial real estate, everyone talks about capital. Not enough people talk about partnership. That's what makes the relationship between DLC and Temerity Strategic Partners different. Recorded from DLC's new media studio in Elmsford, New York, this special episode of Retail Retold features guest host Adam Ifshin , Founder and CEO of DLC, in conversation with Bruce Cohen , Founder and Co-CEO of Temerity Strategic Partners. Together, they explore how today's higher interest rate environment has reshaped commercial real estate, shifting the advantage from financial engineering to operational excellence. Bruce explains why Temerity was built to partner with proven operators rather than simply invest in real estate, while Adam shares the operator's perspective on creating long-term value through disciplined execution, relationships, and relentless focus on cash flow. The conversation goes beyond the numbers. Adam and Bruce discuss how their partnership evolved from mutual skepticism into deep trust, why alignment between operators and capital partners has never been more important, and how culture, leadership, and succession planning have become meaningful competitive advantages. The market will continue to change. But the firms that outperform won't simply have access to capital. They'll have the right partners, the right people, and the discipline to execute when it matters most. Because capital can always find another deal. Finding the right partner is much harder. What You’ll Hear Why today's market rewards value creation over financial engineering What sophisticated capital looks for in an operator Why retail remains one of the strongest sectors in commercial real estate How the DLC–Temerity partnership was built Why culture, leadership, and execution drive long-term value The qualities that define companies built to last Chapters 01:43 — Welcome to the new studio Adam Ifshin introduces Retail Retold's new podcast studio and welcomes Bruce Cohen. 03:06 — From capital allocator to operator advocate Bruce explains why decades in capital markets led him to believe operators create the real value. 05:30 — Why Temerity exists The entrepreneurial journey behind launching Temerity Strategic Partners. 10:07 — Solving operators' biggest capital challenge Bruce explains the GP capital model and why operators need more than money. 15:14 — Why retail rose to the top How Temerity's research process identified retail as one of the strongest sectors. 21:09 — What capital misunderstood about retail Bruce shares how DLC changed his perspective on leasing, cash flow, and value creation. 23:51 — Why DLC became the partner The process that turned skepticism into conviction. 28:28 — What culture revealed Bruce explains what stood out after meeting the entire DLC leadership team. 34:56 — Three traits of elite operators Bruce's framework for identifying firms built for long-term success. 39:04 — Building businesses that outlast their founders A discussion about succession, the next generation, and creating enduring companies. 42:13 — When business becomes real partnership How a capital relationship evolved into a lasting friendship. 47:23 — Closing thoughts Adam reflects on the partnership and wraps up the conversation.

July 2, 202643 min

From Gas Stations to Shopping Centers: The Evolution of EV Charging

Is EV charging becoming an essential retail amenity? Electric vehicles have become impossible to ignore, but one of the biggest conversations isn't happening inside the car. It's happening in the parking lot. As EV adoption continues to grow, retail real estate is becoming an increasingly important part of the charging network. Chris Ressa sits down with Scott Levitan , Executive Vice President of Growth, and Lane Chaplin , Head of Real Estate and Retail Portfolio Partnerships at EVgo , to discuss what it really takes to build and operate one of the nation's largest public fast charging networks. Scott and Lane explain why shopping centers have emerged as the ideal home for fast charging, how customer behavior influences site selection, and why convenience means something entirely different in the EV world than it does at a traditional gas station. They also share how EVgo evaluates markets, partners with retailers and REITs, and navigates the challenges of permitting, utilities, and infrastructure that most consumers never see. The conversation also explores the current state of EV adoption, including charging costs, battery longevity, range improvements, and the growing used EV market that is making electric vehicles more accessible than ever. Along the way, Scott and Lane address many of the misconceptions that continue to shape public perception of EV ownership. For retail landlords, investors, and developers, the discussion offers valuable insight into what separates a sustainable charging operator from those that struggled during the industry's early years. From evaluating business models to understanding why some of the country's largest retailers and shopping center owners are expanding their EV strategies, this conversation highlights why charging infrastructure has become more than an amenity. It's becoming another way retail properties create value for both consumers and tenants. What You’ll Hear Why shopping centers are becoming EV charging destinations The biggest myths about owning an electric vehicle Why customer behavior drives site selection How EVgo chooses where to build next What landlords should look for in a charging partner Why so many early charging companies failed The rise of the used EV market Why the future of charging isn't the gas station Chapters 00:00 — Welcome to EVgo Meet Scott Levitan and Lane Chaplin and learn how they entered the EV charging industry. 03:14 — How EVgo is building the charging network An overview of EVgo's business and why retail real estate is central to its strategy. 04:15 — Is owning an EV really cheaper? Charging costs, maintenance, range, and common misconceptions. 08:27 — Why so many charging companies failed Government incentives, business models, and the industry's growing consolidation. 11:36 — Charging standards and industry maturity How compatibility has evolved and why standardization is improving. 14:05 — The growth of the EV market Used EVs, battery durability, affordability, and where adoption is headed. 23:42 — Why retail beats the gas station model The connection between charging time, dwell time, and shopping centers. 30:15 — How EVgo chooses locations Market selection, customer demand, and building a nationwide network. 35:14 — Rebuilding landlord trust Lessons from early charging failures and what owners should look for today. 38:45 — How long does an EV charging deal take? Construction timelines, utility delays, and power infrastructure. 42:19 — Advice for retail landlords Choosing the right charging partner and why sustainable business models matter. 45:52 — What's next for EV charging? Why leading retailers and REITs are expanding their EV strategies