Retail Done Right

Hosted by Jeff Fisher and Cristene Gonzalez-Wertz

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Latest episode

Oct 2024

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EN-US

About the show

We’ve entered a new era of retail, the era of the Customer Channel, where Shoppers rule. This requires retailers and brands to be empathetic and supportive of their customers in every way.

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36 recent

October 30, 2024Episode 742 min

S4 Ep 7 Retail Media, A Conversation with Francisco Larrain

In a follow up to our final Retail Trend, Retail Media Networks, we share a rich conversation with Francisco Larrain, CTO at Topsort, an innovative tech company that enables retailers and marketplaces to quickly launch, scale and intelligently optimize ad businesses with AI-based retail media infrastructure. We couldn’t ask for a better way to follow up on this incredibly relevant topic in the Retail industry today.RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

May 7, 202432 min

S4 Ep 6 | Retail Media | The New Frontier

The sixth, and final, episode of our mini-series is titled, Retail Media. We discuss this new frontier. These brand or company-specific networks allow a brand to create media experiences across the customer journey (online and offline) while creating an entirely new high margin revenue stream via advertising.RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

March 5, 202431 min

S4 Ep 5 | Talent | Talent Management Requires New Thinking

The fifth episode of our mini-series is titled, Talent. We discuss all things talent and talent management where new thinking is required.RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

February 1, 202442 min

S4 Ep4 | The Current State of ESG & Sustainability

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

January 12, 202423 min

S4 Ep3 | Tech Debt as Business Risk

The third episode of our mini-series is titled, Tech Debt as Business Risk. While it’s called tech debt, it’s really about business strategy - and the ability of the business and the ability of all its systems to respond to customers and changes in the market. Here are a number of articles that provide detailed explanations: Technical Debt Skeletons and Tech Debt: Reclaiming Tech Equity and Tech Transformation in Retail and a personal favorite – an oldie but a goodie on explaining tech debt: Retail’s technical debt comes due RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

December 30, 202336 min

S4 Ep 2 | New Supplies, New Demands

This is another trend we saw come up through the WARDLEY maps. Supply chains came to the breaking point during the pandemic but they were stressed beforehand. As complexity increased - distance, currencies, intermediaries - new ways of working, rapid changes in communications modes. The systems designed to run “lights out” were completely opaque which made understanding, and then changing them very difficult. And it impacted everyone buying and selling goods in some fashion.RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

December 21, 202330 min

S4 Ep1 | The Rise of the Customer Channel

Omnichannel has nothing to do with the customer. Customers don’t see channels. They see tasks and transactions. Why can’t we? (It’s because we are tied to staying in old lanes; because it’s easier to measure and we think we know the metrics.)INTRODUCTIONWe’re kicking off Season 4 with our own mini-series – Retail trends that are the result of a tremendous amount of research, data, data mining, editing and extrapolated insights. We discuss incredibly relevant trends and themes we’re seeing in Retail along with some additional thoughts along the way. The mini-series will cover:1. Rise of the Customer Channel2. New Supply, New Demands3. Tech Debt as Business Risk4. Data for ESG and Sustainability5. Talent Management Requires New Thinking 6. Retail Media: The New FrontierWe begin with The Rise of the Customer Channel.RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

January 3, 202334 min

S3 Ep7 | Talking Sustainability with Special Guest, Juli Lassow, Founder & Principle of JHL Solutions

Consumers continue to demand change from retailers and brands. They are shopping their values. But has this become simply a marketing message for brands and retailers today? Or are we making real progress on the sustainability front? What’s missing today is a simple framework, or a set of principles, that retailers and brands can implement quickly and efficiently. We discuss 4 pragmatic principles for retailers with our returning friend and special guest, Juli Lassow, Founder & Principal of JHL Solutions.RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

November 22, 2022Episode 61 hr 5 min

S3 Ep6 | Resurrecting Retail: An Interview with Doug Stephens

We welcome Doug Stephens, Founder and CEO of the global advisory firm Retail Prophet to Retail Done Right. Doug is a retail futurist and best-selling author of 3 books, including his newest, “Resurrecting Retail.” His perspective is grounded in fact, yet far reaching. And we cover a lot of ground in this interview. From people to product, and especially experience, from online lessons that brick-and-mortar retailers need to learn to born-digital ecommerce player’s desire to build physical stores. So much thought-provoking content. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!

November 9, 202222 min

S3 Ep5 | It’s a Mad Holiday Season

It’s a mad world when the Holiday season starts so early. We look into the Holiday season – that we’re already in. Woven into the season, which is not just topical but extremely important, we are talking Sustainability – or I should say, the customer is telling us sustainability matters.RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-WertzEmail Jeff at jeff@retaildoneright.net and connect on LinkedIn hereEmail Cristene at cristene@retaildoneright.net and connect on LinkedIn hereFollow us on Instagram @retaildonerightTweet us @RetailD0neRightMichael Cooke is our brilliant sound engineer and editorJade Siriswad composed our theme musicLet's go shopping!