Rich and Remote is a podcast for entrepreneurs, digital nomads, and freedom-seekers who want to build a location-independent business and design a life they love. Hosted by Alex and Karla Booth, each episode explores mindset, money, and mobility—so you can create wealth, travel the world, and live life on your own terms. Sponsors: Huckleberry Consulting - www.consulthuckleberry.com *Make more money with better customer experience through increasing your AOV, LTV, and secret shopper solutions. Proximity Outsourcing - www.proximityoutsourcing.com *Top tier Philippine and LatAm talent for less than $15 an hour. For when you need more than just a VA. GetCSM - www.getcsm.com *Get access to the best Customer Success talent all over the world.
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27 recent
June 16, 2026Episode 201 hr 19 min
Delight Means Dollars: Iconic Customer Success Stories
What makes a customer stay, spend more, and tell everyone about your business?
In this episode of Rich and Remote with Alex and Karla Booth, Alex and Karla talk about the kinds of customer experiences people never forget. The ones that go beyond good service and create real loyalty.
When someone spends money with your business, there’s already a baseline expectation. But every now and then, a brand delivers an experience so thoughtful, so seamless, or so unexpectedly good that it completely changes how you see them. That’s what this conversation is about.
Alex and Karla unpack some of their favorite examples of exceptional customer experience, what makes those moments stand out, and why customer success is one of the most overlooked growth strategies for online businesses.
This episode is especially relevant for agency owners, consultants, service providers, and remote businesses that want stronger retention, better referrals, and customers who keep coming back.
In this episode:
What makes a customer experience truly memorable
Why delight is a serious business advantage
Real examples of brands that get customer success right
What creates loyalty beyond price or convenience
How better customer experience can drive retention, referrals, and revenue
If you want to build a business people don’t just buy from, but genuinely love, this episode will give you a lot to think about.
Resources
Rich and Remote: https://richandremote.com/
GetCSM: https://getcsm.com/
Proximity Outsourcing: https://proximityoutsourcing.com/
Connect with Alex and Karla
Alex Booth: https://mx.linkedin.com/in/alexander-booth-huckleberry
Karla Singson: https://www.instagram.com/karlastefan/?hl=en
June 8, 202619 min
How I Work 20 Hours a Week as a CEO, Investor & Wife (No Hustle)
What if working less could actually make you a better CEO?
In this solo episode of Rich and Remote with Alex and Karla Booth, Karla shares the principles that help her run a business, lead a large team, and protect her energy without letting work take over her whole life.
This is not a “wake up at 4am and optimize every second” kind of episode. It’s a more honest conversation about how real entrepreneurs can build more freedom, avoid burnout, and focus on the work that actually moves the business forward.
If you’ve ever wondered how to work fewer hours, make better decisions, and stop feeling like your business owns you, this one is worth a full listen.
In this episode:
How Karla structures her week to stay focused and avoid chaos
The simple planning habit that makes everything feel more manageable
Why limiting your call window can protect your time and energy
The health non-negotiables that support better leadership and better business decisions
What Karla believes is the real job of a CEO
Why freedom in business still requires intention, boundaries, and systems
This episode is for founders, business owners, and freedom-seekers who want to build a business that supports their life, not the other way around.
Explore more from Rich and Remote
Website: https://richandremote.com/
Connect with Karla
Instagram: https://www.instagram.com/karlastefan/?hl=en
Big thanks to our sponsors Proximity Outsourcing, Huckleberry Consulting, and GetCSM for making this episode possible!
If you enjoyed this episode, leave us a review and share it with someone chasing freedom, too.
Got a topic you want us to unpack, business or not, send us a message and tell us why it matters to you.
See you next week, and remember, freedom is built one smart move at a time.
Chapters
(00:00:01) - Rich and Remote: How to Live a Remote Life(00:03:24) - 4 Sunday Morning Rituals that help me avoid burnout(00:12:08) - 4 Health Non-Negatives for Your Business(00:18:25) - Rich & Remote: The Quest for Financial Freedom
June 2, 2026Episode 181 hr 1 min
Building a Personal Brand that Commands Millions with Ruheene Jaura of Brandpod AI
After years of building campaigns for brands like Marvel, Apple, Amazon, and Motorola, Ruheene Jaura realized something surprising:
Most brilliant founders stay invisible not because they lack expertise, but because they never learned how to communicate their value clearly.
In this episode of Rich and Remote, we unpack personal branding, founder visibility, storytelling, thought leadership, content strategy, and why modern entrepreneurs need more than just a great product to grow.
The conversation explores how founders can build authority online without sounding performative, how storytelling shapes trust, and why the right messaging creates opportunities long before a sales call ever happens.
If you are building a remote business, agency, startup, consultancy, or personal brand, this episode will completely change how you think about visibility.
In this episode:
Why most founders struggle with visibility
The storytelling frameworks billion-dollar brands use
Personal branding for entrepreneurs
Thought leadership without sounding fake
Building credibility online
Founder-led marketing strategies
Why great businesses still stay invisible
Content, authority, and audience trust
Creating demand before the sales conversation
The future of founder-driven brands
Resources:
Brandpod
RichandRemote.com
GetCSM
Huckleberry Consulting
Proximity Outsourcing
Follow Ruheene Jaura:
LinkedIn: ruheene
Instagram: ruheene.jaura
Facebook: https://www.facebook.com/ruheene/
Follow Alex and Karla:
Alex Booth: LinkedIn: Alexander Booth - Huckleberry Consulting | Facebook: GetCSM
Karla Singson: Instagram: @karlastefan | Facebook: Karla Singson | LinkedIn: Karla Singson
Big thanks to our sponsors Proximity Outsourcing, Huckleberry Consulting, and
Chapters
(00:00:00) - Rich and Remote: How to Live the Life You Want(00:01:09) - Rich and Remote: Rohin's Story(00:05:41) - What Made You Decide To Start Your Business?(00:07:45) - Working With Bigger Brands(00:09:48) - How I Got Involved in Personal Branding(00:14:54) - How to Build a Personal Brand(00:19:27) - How to Build a Consistent Brand with the Algorithm(00:20:51) - How to Know What Your Audience Want To Hear(00:23:06) - What did founders get wrong in the past?(00:26:13) - The Custom GPT Training(00:29:13) - Brand Pod(00:30:20) - What's The Biggest Mistake Startup Founders Make?(00:35:11) - Personal Branding: How Does It Help with Customer Success?(00:36:35) - BrandPods: The Future of Success(00:38:38) - Have You Got A Personal Brand?(00:39:41) - Alex Gross on Customer Success(00:42:04) - How to Build Your Personal Brand on Medium(00:45:05) - Brand Pod: Are You Screening Who's Using the Software?(00:48:07) - Have You Gave Your Brand Identity to Influencers?(00:49:47) - How to Build an Influencer Marketing Team(00:52:05) - Vulnerability vs airing dirty laundry:(00:56:34) - Living a Rich In A Remote Life(00:58:15) - How to Become Rich & Remote With a Personal Brand(01:00:57) - Rich & Remote: The Quest for Financial Freedom
May 25, 2026Episode 1732 min
How to Raise Entrepreneurial Kids
Mother’s Day, Father’s Day, family, freedom, business, and childhood all collided into one deeply personal conversation on Rich and Remote.
In this episode, Karla reflects on the childhood experiences, parenting dynamics, and life lessons that quietly shaped her entrepreneurial mindset long before business was ever part of the conversation.
This is not parenting advice from a parenting expert. It is insight from the perspective of an entrepreneurial child looking back and recognizing what actually mattered.
The episode explores independence, responsibility, curiosity, trust, resilience, freedom, and why some environments naturally create entrepreneurial thinking while others unintentionally suppress it.
For founders building families alongside businesses, this conversation will probably hit closer to home than expected.
In this episode:
The childhood traits that often lead to entrepreneurship later in life
Why independence matters more than perfection
The role of trust, responsibility, and freedom in confidence-building
How entrepreneurial thinking develops early
Why some kids naturally become problem-solvers
The difference between obedience and ownership
Parenting lessons founders rarely talk about
How environment shapes ambition and self-belief
The connection between entrepreneurship and identity
Reflections on family, freedom, and intentional living
Connect with Karla
Instagram: @karlastefan
Explore more from Rich and Remote
Website: https://richandremote.com/
Learn more about Yap Socials
Website: https://yapsocials.com
Produced by
Proximity Outsourcing
May 18, 2026Episode 161 hr 1 min
Scaling Agencies from 0 to $1M to Exit with John Doherty
Most agency founders think scaling means more clients, more hires, and more revenue.
John Doherty thinks that mindset is exactly why so many agency owners burn out.
In this episode of Rich and Remote, we unpack what actually makes an agency valuable, profitable, sustainable, and eventually sellable.
The conversation dives into founder bottlenecks, operational chaos, delegation, profitability, remote teams, agency valuation, and why some smaller agencies quietly outperform larger competitors.
If you run an agency, consultancy, service business, or remote company, this episode will probably challenge a few assumptions.
In this episode:
What makes an agency truly sellable
Why bigger revenue can create bigger problems
Founder bottlenecks that quietly cap growth
Delegation and systems for sustainable scaling
Agency valuation and exit strategy thinking
Why profitability matters more than vanity metrics
Building a business that does not fully depend on you
How remote teams change agency economics
The operational shifts founders avoid for too long
How John’s agency valuation calculator helps founders better understand what their business is actually worth
Resources:
John Doherty’s Agency Valuation Calculator — a practical tool for agency owners who want a clearer picture of what drives agency value, profitability, and long-term exit potential. Access it here: https://www.johnfdoherty.com/agency-valuation-calculator
RichandRemote.com
GetCSM
Huckleberry Consulting
Proximity Outsourcing
Follow John Doherty:
LinkedIn Profile: https://linkedin.com/in/johnfdoherty
Website: https://www.johnfdoherty.com/
Follow Alex and Karla: Alex Booth: LinkedIn: Alexander Booth - Huckleberry Consulting | Facebook: GetCSM Karla Singson: Instagram: @karlastefan | Facebook: Karla Singson | LinkedIn: Karla Singson
Big thanks to our sponsors Proximity Outsourcing, Huckleberry Consulting, and GetCSM for making this episode possible!
If you enjoyed this episode, leave us a review and share it with someone chasing freedom, too.
Got a topic you want us to unpack, business or not, send us a mes...
Chapters
(00:00:00) - Rich and Remote: The Entrepreneur's Life(00:00:56) - Summer Business Coach(00:02:15) - Vancouver Has More Sunshine Than Denver(00:03:29) - What separates the agencies from the 'Glorified Freelancing(00:05:59) - WSJD Live: What Made a Client Last?(00:06:59) - How To Never Lose A Customer Again(00:10:00) - Setting Boundaries For Your Clients(00:13:25) - Expecting an Exit: The Biggest MISTAKE(00:16:17) - Never feel so broke on your first million-dollar investment(00:18:22) - Ideas for Starting a New Business(00:21:00) - What would be a prompt for me to remember or people for us(00:25:27) - The Importance of a 4-Hour Workweek(00:27:25) - What is the First HIRING?(00:30:12) - How to Hire a Team of Editors(00:31:31) - Hiring Process: Buy Back Your Time(00:36:01) - What Are the BigBans to Selling an Agency?(00:40:01) - When I sold, I didn't tell anyone(00:40:42) - How to Negotiate an Exit(00:43:40) - EXCLUSIVE: Selling Your Business(00:45:49) - The Secret to Admitting a Deal Is Close(00:47:10) - What Do They Focus On In Their Valuation?(00:50:52) - John FitzGaffherty's Agency Valuation Calculator(00:53:49) - Richard Remote on How to Sell Your Business for More Money(00:57:06) - Expert Advice for New Agency Owners(01:00:26) - Rich & Remote: How to Connect With John Doherty
May 11, 202646 min
Customer-First Affiliate Programs: How to Turn Happy Clients into Referral Engines
We just got back from volunteering at LIV Golf Mexico City and somehow turned exhaustion, golf, customer success, and referrals into one of the most practical business conversations we’ve had on Rich and Remote.
From burnout prevention to sustainable business growth, this episode dives into the relationship-first systems behind referrals that actually last.
The conversation explores why referrals still outperform most acquisition channels, what separates thriving affiliate programs from the ones that quietly die off, and why customer experience matters more than most founders realize.
We also break down the timing behind referral asks, the psychology of trust, how to stay top-of-mind without becoming annoying, and the subtle mistakes businesses make when trying to “activate” their customer base.
There’s also a deeper look into customer journeys, onboarding, “time to first value,” and how strong relationships quietly compound into long-term growth.
For founders, agencies, SaaS companies, coaches, and remote teams, this episode is packed with practical insights on building referral systems that feel human instead of transactional.
In this episode:
Why referrals convert better than cold traffic
How customer success drives long-term growth
The psychology behind high-performing affiliate programs
“Time to first value” and why it matters
The biggest mistakes businesses make with referrals
How to ask without sounding pushy or awkward
Why relationship quality matters more than commissions
How to remove friction from your referral process
Creative gifting and customer delight strategies
Building sustainable referral systems for remote businesses
Resources:
Free Audit at Huckleberry Consulting
Follow Alex and Karla: Alex Booth: LinkedIn: Alexander Booth - Huckleberry Consulting | Facebook: GetCSM Karla Singson: Instagram: @karlastefan | Facebook: Karla Singson | LinkedIn: Karla Singson
Big thanks to our sponsors Proximity Outsourcing, Huckleberry Consulting, and GetCSM for making this episode possible!
If you enjoyed this episode, leave us a review and share it with someone chasing freedom, too.
Got a topic you want us to unpack, business or not, send us a message and tell us why it matters to you.
See you next week, and remember, freedom is built one smart move at a time.
Chapters
(00:00:00) - How to Deliver the Message of an Affiliate Program(00:01:27) - Rich and Remote: Alex Booth(00:01:46) - Volunteering at Live Golf(00:06:12) - How to Get Referrals to Your Business(00:07:46) - How to Build an Affiliate Program?(00:09:44) - The Right Time to Refer Your Customers(00:15:03) - How to Get Value Out of Referrals and Reviews(00:17:01) - "Our Goal is to Make the Client Look Like a Rock Star(00:20:05) - The 3 Biggest Mistakes Companies Make When Trying to Activate Their(00:25:56) - How to Design a Customer Journey that leads to Referrals(00:31:30) - How to Plant the Seed of Referrals(00:33:21) - What Makes an Affiliate Program Sustainable?(00:38:14) - Referral vs Cold Outreach: How Do They Compare?(00:39:14) - Free Software Audit(00:40:44) - 5 Tactical Ways to Make Your Affiliate Program Sustainable(00:45:45) - Rich & Remote: The Quest for Financial Freedom
May 4, 202620 min
5 Unconventional Sales Tactics that Got Us To $1M in One Year
When we rebuilt the business, we made one thing non-negotiable.
We always had sales calls on the calendar.
No fancy funnels. No ad spend. Just real conversations, every week.
And somewhere between hundreds of calls, awkward silences, and saying no to the wrong clients… things started to click.
This episode breaks down the five sales habits that actually moved the needle. Not the loud ones. Not the pushy ones.
The ones that feel almost too simple to work.
Like knowing when to stop talking. Or being okay telling someone you’re not the right fit. Or preparing so well that the call feels like you’re talking to a friend, not pitching a stranger.
This is how we closed clients early. This is how we built momentum without ads. And this is still how we sell today.
In this episode:
Why being “too eager” quietly kills deals
The power of silence and why most people ruin it
How preparation changes your entire energy on a call
The simplest way to handle objections without sounding defensive
Why honesty closes more deals than persuasion
Connect with Karla
Instagram: @karlastefan
Explore more from Rich and Remote
Website: https://richandremote.com/
Learn more about Yap Socials
Website: https://yapsocials.com
Produced by
Proximity Outsourcing
Chapters
(00:00:00) - Rich and Remote: Do Not Fill the Silence(00:01:04) - 5 Unorthodox Sales Tactics That Help Me Make Million in Sales(00:05:20) - How to Lead With Engagement and Not Over-Exertion(00:07:56) - Tip #3(00:12:50) - 4 tips on how to prepare for a sales call(00:19:52) - Rich & Remote: Where Freedom Is a Dream
April 27, 202622 min
Bali Remote Life – Is It Really the Dream?
Bali gets talked about like it’s the ultimate remote work destination.
Cheap. Beautiful. Full of entrepreneurs.
But there’s a side to it that most people don’t think about until they’re already there.
In this episode of Rich and Remote, we break down the reality behind the hype.
Not just what makes Bali attractive… But what actually makes it work or not work depending on who you are and how you earn.
This isn’t a “Bali is good” or “Bali is bad” conversation.
It’s a reality check.
In this episode, we talk about:
• Why Bali became the poster child for remote work• The hidden trade-offs most people ignore before moving • The real challenge of time zones and productivity • Who actually thrives in Bali (and who struggles) • Why chasing lifestyle too early can backfire • What to think about before making the move
If Bali is on your list, or already on your mind, this will give you a clearer perspective before you commit.
Listen now on Spotify: https://open.spotify.com/RichandRemote
Follow Alex: Alex Booth: LinkedIn: Alexander Booth - Huckleberry Consulting | Facebook: GetCSM
Big thanks to our sponsors Huckleberry Consulting, and GetCSM for making this episode possible!
If you enjoyed this episode, leave us a review and share it with someone chasing freedom, too.
Got a topic you want us to unpack, business or not, send us a message and tell us why it matters to you.
Explore more from Rich and Remote
Website: https://richandremote.com/
April 20, 202651 min
Dealing with the Hustle and Redefining Your Rich Life with Townsend Wardlaw
What if the thing keeping your business stuck… is you?
In this episode of Rich and Remote with Alex and Karla Booth, Alex and Karla sit down with Townsend Wardlaw for a conversation about Founder identity, success, freedom, and the hidden mindset patterns that can quietly turn a growing business into a prison.
Townsend shares why so many high performers hit the same wall, why more strategy isn’t always the answer, and what actually needs to shift when you want to grow without losing yourself in the process.
This one is for Founders, entrepreneurs, and ambitious people who know they’re capable of more but are starting to wonder if “working harder” is really the move.
In this episode:
Why entrepreneurs often confuse freedom with achievement
The hidden identity patterns that keep Founders overworking
What it really means to move from Founder-powered to company-powered
Why transformation goes deeper than habits, systems, or discipline
The mindset shift that can change how you scale, lead, and live
Why some coaches will get left behind in the AI era
There’s a lot in this one especially if you’ve ever felt like your business depends too much on you, or like success has come with a heavier cost than expected.
Connect with Townsend Wardlaw
Website: https://www.townsendwardlaw.com/
Substack: https://coachofbeing.substack.com/
LinkedIn: https://www.linkedin.com/in/townsendwardlaw
Instagram: https://www.instagram.com/townsendwardlaw/
Facebook: https://www.facebook.com/townsendwardlaw/
Explore more from Rich and Remote
Website: https://richandremote.com/
Chapters
(00:00:00) - Rich and Remote: The Quest for Freedom(00:01:18) - Rich and Remote: Alex On The Podcast(00:02:05) - Townsend Wardlaw(00:04:59) - What's Your Favorite Book to Read?(00:07:00) - Are You Lonesome at the Top?(00:11:42) - How to Coach Entrepreneurs to Decouple Their Identity(00:13:06) - Can You Change Your Identity?(00:17:19) - Self-Help and Identity Change(00:20:16) - Common characteristics of high-performers(00:24:46) - The Power of Not Being Enough(00:27:48) - How To Realize You're Deserving(00:31:40) - Seems Like You're More Deserving Than You Are(00:34:31) - The 3am Voice that Tells High-Achievers They(00:39:25) - What Will Coaches Do In the Future?(00:43:11) - How to Help a Startup Grow and Sell its Company(00:49:05) - How Can I Find A Workmate?(00:50:02) - Rich and Remote: Talking To Townsend(00:50:48) - Rich & Remote: The Quest for Financial Freedom
April 13, 2026Episode 1141 min
More Cringe, More Money
What if being a little more cringe is actually good for business?
In this solo episode of Rich and Remote with Alex and Karla Booth, Karla talks about why visibility matters more than polish, why being too “normal” online can make you invisible, and how bold self-expression can open doors in business.
If you’ve been holding back online because you don’t want to look awkward, annoying, or too much, this episode is your reminder that playing it safe might actually be costing you.
In this episode:
Why “cringe” can actually be a business advantage
The difference between being polished and being memorable
How personal branding turns attention into opportunity
What kind of visibility actually leads to sales
Why some entrepreneurs don’t have a monetization problem; they have an invisibility problem
How to stand out online without pretending to be someone you’re not
This one’s for the business owner, creator, or entrepreneur who knows they have something valuable to say but needs a little more courage to actually say it.
Connect with Karla
Instagram: @karlastefan
Explore more from Rich and Remote
Website: https://richandremote.com/
Learn more about Yap Socials
Website: https://yapsocials.com
Produced by: Proximity Outsourcing
Chapters
(00:00:00) - Being Different in an Online World(00:01:47) - Being Cringe is a Business Strategy(00:11:22) - Crazy Non Linear Careers(00:22:19) - What is the CRASHER threshold?(00:25:20) - How to Connect all Your Eyes to Money on Social Media(00:32:28) - How to Gain More Visibility for Your Business(00:34:40) - Philippines Online Business Coach: Playing Small Is Expensive
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