Referrals Done Right

Hosted by Scott Grates

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Episodes

176

Latest episode

Oct 2026

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EN-US

About the show

The Secret to Creating Infinite Opportunities to Grow Your Small Business. Hosted by Scott Grates.

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60 recent

October 15, 2026Episode 17613 min

#176 - The Cost of Availability

In this solo episode of Referrals Done Right, Scott Grates explores the hidden cost of always being available to everyone. For business owners and leaders, being responsive and helpful can feel like a measure of success. But constantly saying yes can leave little time for the people and priorities that matter most. Scott challenges listeners to consider whether their desire to be needed is actually preventing them from being intentional with their time. As business owners begin planning for 2027, Scott encourages a different approach to growth. Instead of focusing only on revenue and new opportunities, he shares three decisions that can help create a better business. The conversation explores protecting your calendar and investing more deeply in the right relationships. Scott also shares an exciting announcement about the next chapter of the podcast and its upcoming transition to Time Lies. In this episode: • Why being available to everyone does not always make you more valuable. • How constantly saying yes can take time away from your most important relationships. • Three decisions to consider when planning a more intentional business for 2027. • Why better boundaries and delegation can create more freedom and stronger relationships. • What's next for the podcast as Referrals Done Right prepares to become Time Lies. --- Scott Grates' Links: The Magnetic Niche - https://mailchi.mp/wonderlabstrategy/findyourniche Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

October 12, 2026Episode 17547 min

#175 - Trailer Park CEO • Dawn Cazedessus

In this episode of Referrals Done Right, Scott Grates sits down with author and leadership coach Dawn Cazedessus to explore how our past can shape the way we approach success. Dawn shares her journey from growing up in a Louisiana trailer park to becoming a CEO. She explains how fear and scarcity continued to influence her decisions long after she escaped poverty. Through her book Trailer Park CEO, Dawn encourages others to recognize the stories holding them back and embrace the lessons that helped shape who they are today. Scott and Dawn discuss the importance of letting go of false identities and learning to move forward through adversity. Dawn introduces her practical framework for handling failure and explains why gratitude has become a daily discipline in her life. They also explore the value of slowing down to make better decisions. The conversation is a reminder that growth often begins when we release the need to control everything and create space for what matters most. In This Episode: • How Dawn's upbringing shaped her mindset and journey to becoming a CEO. • Why the stories we tell ourselves can keep us from reaching our potential. • Dawn's FAIL framework for turning setbacks into opportunities for growth. • How gratitude and an open mindset can help us navigate difficult seasons. • Why slowing down and creating space can lead to greater clarity in leadership and life. --- Dawn Cazedessus's Links: Trailer Park CEO Book - https://www.amazon.com/dp/1424569982 Facebook - https://www.facebook.com/dcazedes Linkedin - https://www.linkedin.com/in/dawn-cazedessus-3048a9126 YouTube - https://www.youtube.com/@DawnCazedessus Instagram - https://www.instagram.com/dawncazedessus --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

October 8, 2026Episode 17411 min

#174 - Seek Referral Alignment

In this solo episode of Referrals Done Right, Scott Grates explores why building a bigger network does not always lead to better relationships or more referrals. Through a recent introduction from a trusted connection, Scott shares how quickly meaningful relationships can develop when people share similar values. Sometimes the best opportunities come from finding the right people rather than constantly trying to meet more people. Scott explains why alignment should matter more than potential business opportunities when choosing who to invest your time in. He challenges listeners to look beyond networking numbers and focus on relationships built around genuine connection. When you surround yourself with people who share your values, introductions can happen naturally without an agenda or expectation of something in return. In This Episode: • Why finding the right people matters more than growing your network. • How shared values can create meaningful connections and natural referrals. • Why not every client or referral partner is the right fit. • The importance of building relationships without expecting a business opportunity. • A simple challenge to strengthen five relationships already in your network. --- Scott Grates' Links: The Magnetic Niche - https://mailchi.mp/wonderlabstrategy/findyourniche Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

October 5, 2026Episode 17348 min

#173 - Emotionally Wealthy • Karen Conlon

In this episode of Referrals Done Right, Scott Grates sits down with psychotherapist and coach Karen Conlon to explore what can exist beneath the surface of success. Karen explains how childhood conditioning can shape the way high achievers approach work and relationships. They discuss how the drive to achieve can sometimes come from a need for validation instead of genuine fulfillment. The conversation explores people pleasing, self-awareness, and the pressure to always have the answer. Karen shares why curiosity can help us build stronger relationships with clients and the people closest to us. She also explains why major transitions can feel like grief when our identity is tied to what we do. The episode is a reminder that success means more when it is aligned with who you actually want to be. In This Episode: • How childhood patterns can continue to influence our behavior as adults. • The difference between achieving from internal fulfillment and seeking external validation. • Why people pleasing can quietly lead high achievers to ignore their own needs. • How curiosity and empathy can create deeper relationships at work and at home. • Why self-awareness can help you redefine success on your own terms. --- Karen Conlon's Links: Website - https://karenconlon.com Linkedin - https://www.linkedin.com/in/karenconlonlcsw YouTube - https://www.youtube.com/channel/UCy-yaUREWiHBJNxwze7zI4w Spotify - https://open.spotify.com/show/1BxaZasAk68BD5mRkD59cI IG - https://www.instagram.com/karen_conlon_lcsw --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

October 1, 2026Episode 17213 min

#172 - Movement is Not Achievement

In this solo episode of Referrals Done Right, Scott Grates challenges the idea that being busy means being productive. A packed calendar and a long to do list can create plenty of movement. That does not always mean you are moving toward something that matters. Sometimes the most productive thing you can do is stop long enough to choose the right direction. Scott shares a simple approach for creating more intention in your work and relationships. Instead of reacting to everything that demands your attention, start by deciding what matters most. That same principle applies to relationship building. One meaningful conversation can create more value than dozens of surface level interactions. In This Episode: • Why movement and achievement are not the same thing. • How busyness can distract us from asking the questions that actually matter. • Why creating space can help you identify where your attention belongs. • How to measure relationship building by depth instead of activity. • Three questions that can help you build each day around purpose and intention. --- Scott Grates' Links: The Magnetic Niche - https://mailchi.mp/wonderlabstrategy/findyourniche Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

September 28, 2026Episode 17148 min

#171 - The Joyful Strategist • Jennifer Gomez

In this episode of Referrals Done Right, Scott Grates sits down with Jennifer Gomez to explore why joy should not be something we wait to experience after success. Jennifer shares her journey as a high achiever who spent years chasing the next accomplishment. Eventually, she realized achievement alone was not creating the fulfillment she expected. Jennifer explains how joy can become a strategy for better leadership and a more intentional life. She shares why alignment starts with being honest with yourself. The conversation also explores trust and clear communication within a team. When leaders understand themselves and create space for others to thrive, stronger relationships can lead to meaningful growth. In This Episode: • Why joy and happiness are not the same thing. • How constant achievement can still leave high performers feeling unfulfilled. • Why alignment begins with getting honest about what you actually want. • How clarity and trust can help leaders stop putting out fires. • Why stronger relationships within your team can become a strategy for growth. --- Jennifer Gomez's Links: Linkedin - https://www.linkedin.com/in/jgomez225 Website - https://www.thejoyfulstrategist.com --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

September 24, 2026Episode 17012 min

#170 - Better Conversations

In this solo episode of Referrals Done Right, Scott Grates explores what happens when we stop treating every conversation like it needs an agenda. Business conversations can quickly become tactical without us even realizing it. Instead of searching for an opportunity, Scott challenges us to become genuinely curious about the person in front of us. Scott explains why great conversationalists often spend less time talking and more time listening. Thoughtful questions can give people the space to discover their own answers. Remembering what matters to someone can also make them feel valued. In a referral driven business, that kind of attention can become a powerful foundation for trust. In this episode: • Why some of the best conversations have no destination. • How genuine curiosity can create deeper relationships. • Why asking another question can be more powerful than sharing your own story. • The difference between making yourself known and making someone feel known. • How listening and remembering can build the trust behind future referrals. --- Scott Grates' Links: The Magnetic Niche - https://mailchi.mp/wonderlabstrategy/findyourniche Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

September 21, 2026Episode 16936 min

#169 - Stop Thinking, Start Executing • Imelda Mendoza

In this episode of Referrals Done Right, Scott Grates sits down with Imelda Mendoza to talk about the mindset behind nearly 14 years of building her insurance agency. Imelda shares how competition and consistent action helped her build from the ground up. She also explains how her parents shaped the belief that she could figure things out along the way. The conversation explores leadership, execution, and learning to embrace failure. Imelda shares why accountability can be an act of love and why adaptability is critical for a winning team. She also opens up about gratitude and discipline in her personal life. Her approach is built around making the most of every opportunity while helping the people around her win. In This Episode: • How Imelda built her agency from scratch through action and consistent tracking. • Why gratitude and perspective have shaped her approach to business and family. • How honest accountability can help your team win beyond the workplace. • Why execution at 70 percent can be better than waiting for perfection. • How learning to fail fast can help salespeople overcome the fear of rejection. --- Imelda Mendoza's Links: FB - https://www.facebook.com/imeldamendoza.sf IG - https://www.instagram.com/imeldabb87 --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

September 17, 2026Episode 16814 min

#168 - Vision & Value

In this solo episode of Referrals Done Right, Scott Grates explores why hard work alone does not create a great team. Everyone can be working hard while still rowing in different directions. The missing piece is often clarity around where the business is going and why that destination matters. Scott introduces the idea of a vision and value meeting to help leaders create that alignment. He shares questions that can uncover what a team believes the business should become and the value it creates for customers. Most importantly, leaders need to give their people a voice in the process. When people help shape the direction, they have a greater reason to row together. In This Episode: • Why effort without a shared direction can hold a team back. • The difference between understanding a job and understanding the mission. • How a vision and value meeting can create greater clarity across your team. • Why team involvement can create stronger ownership and buy in. • The questions leaders should ask before setting next year's goals. --- Scott Grates' Links: The Magnetic Niche - https://mailchi.mp/wonderlabstrategy/findyourniche Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates

September 14, 2026Episode 16748 min

#167 - RDR Rewind • Kari Hargrave

In this episode we rewind to a conversation that originally aired in May 2025. Kari Hargrave is the definition of grit, creativity, and community. From launching a scratch insurance agency in a town with no stoplights to bagging groceries for free just to meet people, Kari’s story is a masterclass in hustle, heart, and doing things differently. In this conversation, Scott and Kari unpack what it really takes to build a business, a brand, and a life you’re proud of—without losing your humanity along the way. What You’ll Learn: • Why being told “you’ll never make it” was the fuel Kari needed to prove them all wrong • Creative, grassroots strategies Kari used to grow her agency from zero to one of the most respected in the country • The marketing rituals and handwritten habits that still matter in a digital world • Why she started a true crime podcast—and how it led to winning a Webby Award • How she’s helping other agents win with her new venture, Ringleaders This episode is full of laughs, lessons and real talk from one of the most inspiring agents in the game. Don’t miss it! --- Kari Hargrave's Links: FB - https://www.facebook.com/KariHargraveAgency True Texas Crime Pod - https://open.spotify.com/show/0ct7Pu7GIgyWj3IF7y2b6L --- Scott Grates' Links: Referrals Done Right - https://www.referralsdoneright.org Referrals Done Right FB Group - https://www.facebook.com/groups/296359076662332 Scott Grates Website - https://www.scottgrates.com Love Living Local - https://www.instagram.com/lovelivinglocal315 Scott's FB - https://www.facebook.com/scott.grates.1 Scott's - https://www.instagram.com/scottgrates TikTok - https://www.tiktok.com/@scott.grates