
Making eBay ship 10x faster – with Randy Shoup
Randy Shoup has been building software for almost 40 years. He was at eBay twice, the second time as chief architect and VP of Platform Engineering, led engineering for Google App Engine, Stitch Fix and WeWork, and today he is SVP of Engineering at CircleCI. Gene Kim calls him the most quoted person in the DevOps Handbook. In this episode, Randy tells one of the most honest DevOps stories you'll ever hear: how eBay got 10x faster, and why that didn't move the business at all. (00:00) It didn't move the business at all (01:16) Introducing Randy Shoup (01:56) Going back to eBay after ten years (04:50) Sponsor break (07:20) Where do you even start? (13:55) Wait times, not work times (18:50) Four metrics, one dashboard (29:13) Engineering was never the bottleneck (34:52) Pathological, bureaucratic, generative (41:00) Why the top 1% are 100x faster – Today's episode is brought to you by TRM Labs. Criminals are scaling with AI. Build the technology that helps crimefighters fight back. TRM is hiring, go to https://www.trmlabs.com/careers – You can also find this at: • 📬 Newsletter: https://refactoring.fm • 🎧 Spotify: https://open.spotify.com/show/7Luds9dmzZDoDC8Q7EMbSw • 📱 Apple: https://podcasts.apple.com/us/podcast/refactoring-podcast/id1719137305 — For inquiries about sponsoring the podcast, or appearing as a guest, email: luca@refactoring.club













