Receivables Podcast | Discussions About Debt Collection

Hosted by Adam Parks

Business ManagementInterviews guests

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Episodes

187

Latest episode

Jun 2026

Language

EN-US

About the show

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format. 🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.

Listen to episodes

60 recent

June 4, 2026Episode 28426 min

How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284

How is machine learning in debt collection changing the future of consumer engagement?In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication, consumer behavior shifts, LLMs, bot-to-bot interactions, and the growing role of AI across debt settlement, servicing, and compliance workflows.Listen now and subscribe for more conversations shaping the future of collections and consumer engagement. Podcast Overview: https://receivablespodcast.com/videos/machine-learning-debt-collection-ohad-sametTrueAccord Website: https://www.trueaccord.com/TrueML Website: https://trueml.co/Ohad Samet LinkedIn: https://www.linkedin.com/in/osamet/machine learning in debt collection,consumer engagement in receivables management,reinforcement learning in collections,AI-powered collections decision engine,digital debt collection strategy#AIDebtCollection #OhadSamet #ReceivablesManagementThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

May 28, 2026Episode 28326 min

How AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283

Is AI really changing the future of global BPO strategy for collections?In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while balancing compliance, customer experience, and evolving FTC concerns around offshore servicing.If you work in collections, debt buying, or financial services operations, this conversation delivers practical perspectives on where the industry is heading next.Listen now and explore more conversations shaping the future of receivables management.Podcast Overview:https://receivablespodcast.com/videos/global-bpo-strategy-collections-sahooConnect BPS Website:https://www.connectbps.com/Saket Sahoo LinkedIn:https://www.linkedin.com/in/saketsahoo/global BPO strategy for collections,AI-enabled debt collection operations,offshore collections operating model,future of receivables outsourcing,empathetic customer experience in collections,AI Copilot tools for collectors,best practices for offshore collections,how FTC regulations affect offshore collections#GlobalBPOStrategy #SaketSahoo #DebtCollectionOperations #BPOOperations #OffshoreOperationsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

March 12, 2026Episode 28233 min

Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282

Can a digital first collections strategy improve recovery while keeping the human touch?Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels.If you're modernizing agency operations, this conversation offers practical insight. Listen now and explore more episodes at ReceivablesPodcast.com.Podcast Website:https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkleGuest Website:https://www.shepherdoutsourcing.com/Guest LinkedIn:https://www.linkedin.com/in/jasonchinkle/digital collections strategy,omnichannel debt collection strategy,data driven collections operations,collection agency technology strategy,crm systems for debt collection agencies,modern debt collectors training,receivables management strategy#digitalfirstcollectionsstrategy #jasonhinkle #omnichannelcollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

February 19, 2026Episode 28131 min

Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281

How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates?In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report.He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in receivables. If you lead operations, analytics, or portfolio performance, this is a process you can apply immediately.Listen in and subscribe for more actionable receivables strategy at ReceivablesPodcast.com.Podcast Website:https://receivablespodcast.com/videos/how-test-new-data-vendors-matharuGuest Website:https://www.tecsg.com/Guest LinkedIn:https://www.linkedin.com/in/prince-matharu-ab5896170/how to test new data vendors in debt collection,data experimentation framework in collections,multi vendor data strategy for receivables,measure contact rate improvement in collections,data as competitive advantage in receivables#howtotestnewdatavendorsindebtcollection#princematharu#dataexperimentationframeworkincollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

February 9, 2026Episode 28029 min

How AI Context Orchestration Reduces Friction in Collections | Ep. 280

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context.Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collections interactions, improving collector efficiency, and balancing automation and compliance in collections.This episode is especially relevant for agencies and leaders evaluating next-gen collections technology that must perform reliably in production.Podcast Website:https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastavaGuest Website:https://www.vodex.ai/Guest LinkedIn:https://www.linkedin.com/in/anshul-shrivastava/ai context orchestration for collections,unified communication systems for receivables,ai driven collections operating model,cross channel consumer communication strategy,collections compliance technology#aicontextorchestration #anshulshrivastava #collectionstechnologyThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

February 5, 2026Episode 27933 min

Administrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279

Are administrative cost reviews for collection agencies quietly draining your margins?In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management.They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability without disrupting day-to-day operations.If you’re responsible for renewals, compliance, or P&L oversight, this is a conversation you don’t want to miss.Podcast Website:https://receivablespodcast.com/videos/administrative-cost-reviews-collection-agenciesGuest Website:https://castlewiseinsurance.com/🔗 Tom York on LinkedIn:https://www.linkedin.com/in/thomasyork/🔗 Jason Davis on LinkedIn:https://www.linkedin.com/in/jasonpdavis1/administrative cost reviews for collection agencies,insurance coverage gaps in collections,licensing and bonding cost optimization,renewal risk in receivables management,operational risk from autopilot renewals#administrativecostreviews #tomyork #collectionagencycomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

January 29, 2026Episode 27832 min

Modern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk?In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional.They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, and compliance.If payment processing feels “set it and forget it,” this conversation will change that.Podcast Website:https://receivablespodcast.com/videos/payment-rails-receivables-managementGuest Website:https://myelitebusiness.com/Chris Compton LinkedIn:https://www.linkedin.com/in/chris-compton-mba-05146620/Anthony Faldetta LinkedIn:https://www.linkedin.com/in/anthony-faldetta/payment rails in receivables management,compliant payment processing in collections,merchant services for debt collectors,payment processor redundancy,collections compliance.#paymentrailsinreceivablesmanagement #chriscompton #collectionagencycomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

January 22, 2026Episode 27731 min

Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277

Do your text messages reach consumers or get filtered before they ever matter?In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level.They discuss carrier trust, messaging compliance infrastructure, and why credibility should drive your messaging strategy. If you’re responsible for digital outreach, this conversation will change how you think about consumer messaging in collections.Listen in and rethink how your channels actually perform.Podcast Website:https://receivablespodcast.com/videos/messaging-channel-governance-collections-langGuest Website:https://prontoconnects.com/Guest LinkedIn:https://www.linkedin.com/in/rick-lang-303d/messaging channel governance in collections,sms mms rcs differences for collections,messaging compliance infrastructure,carrier trust and messaging compliance,messaging strategy for collections#messagingchannels #collections #ricklang #sms #mms #rcsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

January 20, 2026Episode 27638 min

From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276

What does intelligence layer architecture for collections actually mean and why does AI fail without it?In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision governance in collections is now a leadership responsibility.This conversation is built for executives, debt buyers, and compliance leaders who need scalable AI without sacrificing control.Podcast Website:https://receivablespodcast.com/videos/intelligence-layer-architecture-collections-gangalGuest Website:https://www.prodigaltech.com/Guest LinkedIn:https://www.linkedin.com/in/shantanugangal/intelligence layer architecture for collections,ai decision governance in collections,breaking data silos in receivables,compliance driven ai,collections technology leadership#intelligencelayerarchitecture #shantanugangal #aidecisiongovernanceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube

January 15, 2026Episode 27533 min

Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275

Are we actually talking about AI the right way in collections?In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to future-proof AI decisions without losing control.If AI is already in your roadmap or creeping into your stack, this episode will help you approach it with clarity, structure, and accountability.Podcast Website:https://receivablespodcast.com/videos/artificial-intelligence-terminology-collections-grafrathGuest Website:https://www.cssimpact.com/Guest LinkedIn:https://www.linkedin.com/in/grafrath/artificial intelligence terminology in collections,ai governance in receivables operations,integrating ai into collection management systems,large language models vs deterministic systems,compliance safe ai deployment#artificialintelligenceterminologyincollections #robgrafrath #AIgovernanceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube