Receivables Podcast | Discussions About Debt Collection

Hosted by Adam Parks

Business Management

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Episodes

197

Latest episode

Aug 2026

Language

EN-US

About the show

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format. 🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.

Listen to episodes

60 recent

August 20, 2026Episode 29428 min

How Collection Agencies Can Use AI Without Losing Control | Pete Klipa | Ep. 294

AI use cases for collection agencies are moving from theory to daily operations. In this episode, Adam Parks talks with Pete Klipa of Harvest Strategy Group about workflow automation, vendor oversight, PII protection, and why human oversight still matters. Listen to learn how smart agencies can improve debt collection efforts and efficiency without creating unnecessary risk for the team. Podcast website: https://receivablespodcast.com/videos/ai-use-cases-collection-agencies-klipa Harvest Strategy Group website: https://www.harveststrategygroup.com/ Harvest Strategy Group LinkedIn: https://www.linkedin.com/company/harvest-strategy-group-inc./ Pete Klipa LinkedIn: https://www.linkedin.com/in/pete-klipa-0200b517/ ai use cases for collection agencies, collections workflow automation, human oversight in collection technology, receivables vendor ai strategy, ai enabled debt recovery operations, vendor oversight, debt collection technology, receivables management #AIUseCases #DebtCollectionTechnology #DebtCollectionStrategy #AIinCollections #CollectionTechnology Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

August 13, 2026Episode 29342 min

AI-Powered Collections Without Breaking Compliance | Nir Laznik | Ep. 293

Independent AI compliance oversight is becoming critical as AI agents move from experimentation into everyday collection workflows. Adam Parks sits down with Nir Laznik of Sedric to examine how organizations can pursue stronger performance without allowing compliance risk to scale alongside it. They discuss AI agent monitoring for collections, governance guardrails for voice AI, creditor oversight, faster remediation, and why AI should not be responsible for grading itself. Listen now for insights into turning compliance from a perceived roadblock into the infrastructure that makes responsible AI adoption possible. 🎙️ Podcast Website: https://receivablespodcast.com/videos/independent-ai-compliance-oversight-laznik-sedric 🌐 Sedric website: https://www.sedric.ai/ 🖇️Sedric LinkedIn: https://www.linkedin.com/company/sedric-ai/ 👤 Connect with Nir Laznik: https://www.linkedin.com/in/nir-laznik-454a876a/ independent AI compliance oversight, AI agent monitoring for collections, AI risk controls for receivables, compliance as an enabler of AI adoption, AI compliance orchestration, voice AI governance, automated communication oversight, debt collection technology, receivables compliance, Nir Laznik, Sedric #AIinCollections #AIGovernance #AICompliance #SedricAI #AIAgents #DebtCollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

August 6, 2026Episode 29230 min

Humanizing Bereavement Recovery | Nick Cherry | Ep. 292

When a consumer passes away, how a financial institution responds defines its core values. On this episode of Receivables Podcast, host Adam Parks connects with Nick Cherry, Divisional CEO of Phillips & Cohen Associates, to examine the rise of specialized deceased account care, a discipline where high-touch empathy directly drives operational success. Tune in for a strategic look at how technology, compliance, and genuine compassion intersect to set a new standard for international estate recovery. Podcast Website: https://receivablespodcast.com/videos/deceased-account-care-nick-cherry Phillips & Cohen Associates Website: https://phillips-cohen.com/ Phillips & Cohen Associates LinkedIn: https://www.linkedin.com/company/phillips-&-cohen-associates/ Nick Cherry LinkedIn: https://www.linkedin.com/in/nick-cherry-456ba68/ Deceased Account Care Estate Resolution Services Bereavement Collections Customer Experience Global Receivables Management International Debt Collection #DeceasedAccountCare #NickCherry #EstateResolution #EstateRecovery #BereavementRecovery Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

July 30, 2026Episode 29117 min

Building Trust Through Reviews | Joseph Torriere | Ep. 291

In the latest episode of the Receivables Podcast, Adam Parks and Joseph Torriere of Spire Recovery Solutions explain how Google reviews for collection agencies strengthen credibility and generate authentic consumer feedback in receivables. Hear how consumers verify debt collection companies, why online reviews in debt collection matter, and how digital trust in debt collection grows over time. Listen now and subscribe at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.com/videos/digital-trust-debt-collection-torriere Spire Recovery Solutions Website: https://spirerecoverysolutions.com/ Joseph Torriere LinkedIn: https://www.linkedin.com/in/joseph-torriere/ Spire Recovery Solutions LinkedIn: https://www.linkedin.com/company/spirerecoverysolutions/ digital trust in debt collection, google reviews for collection agencies, consumer review requests in debt collection, authentic consumer feedback in receivables, online reviews in debt collection, collection agency credibility, consumer trust, #DigitalTrust #SpireRecovery #ConsumerTrust #ConsumerReviews #DebtCollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

July 23, 2026Episode 29028 min

Why Consumers Prefer Digital Debt Resolution | Yale Levy | Ep. 290

In the latest episode of the Receivables Podcast, Adam Parks and Yale R. Levy, Director of Client Development at Solo, discuss the growing role of the digital debt settlement process, evolving consumer-preferred collection channels, and how organizations can create more effective paths toward consumer-initiated debt resolution. Listen and subscribe to understand why consumer experience is becoming an increasingly important part of modern recovery strategy. Podcast website: https://receivablespodcast.com/videos/yale-levy-digital-debt-resolution-consumer-communication Solo Website: https://www.solosuit.com/ Yale R. Levy LinkedIn: https://www.linkedin.com/in/yale-r-levy-877691/ Solo LinkedIn: https://www.linkedin.com/company/solosuit/ digital debt settlement process, consumer-initiated debt resolution, consumer-preferred collection channels, compliance-friendly collection technology, digital payment plan negotiations, reducing friction in debt collection, #digitaldebtsettlement #solosettle #digitaldebt #digitaldebtcollection #debtcollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

July 16, 2026Episode 28931 min

Private Student Loan Refinancing for Collection Agencies | Andrew Black | Ep. 289

Private student loan refinancing has become an important tool for collection agencies seeking new ways to resolve defaulted accounts while improving consumer outcomes. In this episode, Adam Parks is joined by Andrew Black of Yrefy to discuss how refinancing can complement traditional recovery strategies for private student loans. They discuss referral partnerships with collection agencies, the role of refinancing in resolving defaulted accounts, credit rebuilding, consumer affordability, and how agencies can expand their recovery toolkit. Whether you're a collection agency, debt buyer, law firm, or creditor, this conversation provides practical insights into an emerging approach to student loan recovery. Podcast website: https://receivablespodcast.com/private-student-loan-refinancing-andrew-black Yrefy Website: https://yrefy.com/ Andrew Black LinkedIn: https://www.linkedin.com/in/andrewrblack/ Yrefy LinkedIn: https://www.linkedin.com/company/yrefy-llc/ Private Student Loan Refinancing Student Loan Collections Collection Agencies Private Student Loans Consumer Debt Resolution Credit Rebuilding Debt Recovery Receivables Management #LoanRefinancing #AndrewBlack #StudentLoan #PrivateLoan #Yrefy Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

July 9, 2026Episode 28830 min

How to Recover Dormant Accounts the Right Way | Dane Mauldin | RNN Group | Ep. 288

In this episode of the Receivables Podcast, Adam Parks sits down with Dane Mauldin, President of RNN Group, to discuss how actionable collection data can improve recovery performance, especially when it comes to dormant accounts. Dane explains why successful recovery depends on data that is accurate, timely, and aligned with the right treatment strategy, not simply more data. They explore continuous account monitoring, post-judgment recovery, verified consumer information, and practical approaches to testing data solutions. Listen to this episode to uncover new recovery opportunities within your existing portfolios and gain more insights into data-driven debt collection. Podcast Overview: https://receivablespodcast.com/videos/dormant-account-activation-mauldin-rnn RNN Group Website: https://rnngroup.com/ Dane Mauldin LinkedIn: https://www.linkedin.com/in/danemauldin/ dormant account activation, actionable collection data, continuous account monitoring, post-judgment recovery strategy, account reactivation strategy, portfolio monitoring best practices, debt collection data, collection operations, receivables management #DormantAccountActivation #DaneMauldin #PostJudgmentRecovery #RecoveryStrategies #ReceivablesManagement #DebtCollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

July 2, 2026Episode 28728 min

What's Changing in Recovery Strategy as Recovery Rates Decline? | Will Weidman | Ep. 287

Recovery has always been a numbers game. But what happens when the numbers start moving in opposite directions? Delinquencies are climbing, recovery rates are slipping. And across the industry, creditors are being forced to rethink how they approach collections, litigation, and legal recovery operations. Adam Parks welcomes Will Weidman of Convoke for a mid-year pulse check on the recovery landscape, exploring why legal channels are gaining momentum, how litigation networks are evolving, and what creditors need to know about managing the growing complexity behind legal collections. Listen now for practical insights on collections litigation, recovery management systems, and the future of data-driven recovery strategies. Podcast Overview: https://receivablespodcast.com/videos/collections-litigation-will-convoke Convoke Website: https://www.convoke.ai/ Convoke LinkedIn: https://www.linkedin.com/company/convoke-inc/ Will Weidman LinkedIn: https://www.linkedin.com/in/william-weidman-a855215 collections litigation, legal collections, recovery management system, legal network management, recovery analytics #CollectionsLitigation #WillWeidman #LegalCollections #RecoveryAnalytics #DebtCollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

June 25, 2026Episode 28629 min

Why People Still Drive Debt Collection Performance | Ep. 286

Is AI in debt collection replacing people or helping build better collectors? Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks to break down Agent Assist, coaching, compliance, and the human side of receivables management. This episode explores why technology improves efficiency, but leadership, culture, and people still drive performance. Listen now and subscribe for more conversations on people-powered AI solutions for debt collection. Podcast website: https://receivablespodcast.com/videos/human-side-debt-collection-brandon-lane First Credit Services, Inc. website: https://www.firstcreditonline.com/ Brandon Lane LinkedIn: https://www.linkedin.com/in/brandon-lane-59166ba/ First Credit Services, Inc. LinkedIn: https://www.linkedin.com/company/first-credit-services/ AI in debt collection, Brandon Lane, First Credit Services, agent assist, receivables management, debt collection technology, collection agency leadership, BPO collections, customer experience, compliance coaching #AIinDebtCollection #BrandonLane #ReceivablesManagement Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

June 18, 2026Episode 28541 min

The Consumer Side of AI in Debt Collection | Ep. 285

Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigation, and consumer engagement. From pro se litigants and AI hallucinations to bots, regulatory concerns, and the future of consumer communication, Leslie shares what receivables leaders should be watching as AI becomes part of both sides of the conversation. Listen now and subscribe for more conversations shaping the future of debt collections. Podcast overview: https://receivablespodcast.com/videos/consumer-ai-debt-collection-bender Eversheds Sutherland Website: https://www.eversheds-sutherland.com/en/united-states Leslie Bender LinkedIn: https://www.linkedin.com/in/lescbender/ consumer AI in receivables, consumer bots and debt collectors, AI-generated consumer complaints, pro se debt collection litigation, consumer bot authentication risk, collections call center AI risk, AI and consumer financial protection, debt collection compliance, receivables management, consumer finance compliance #consumeraiinreceivables #lesliebender #debtcollectioncompliance Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube