Receivables Podcast | Discussions About Debt Collection

Hosted by Adam Parks

Business Management

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Episodes

201

Latest episode

Oct 2026

Language

EN-US

About the show

Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format. 🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.

Listen to episodes

60 recent

October 22, 2026Episode 29928 min

Diversifying Beyond Third-Party Collections | Larry Costa | Capital Management Services | Ep. 299

More services don't always mean bigger profits, but they can make a collection agency stronger. Adam Parks welcomes Larry Costa of Capital Management Services back to discuss collection agency diversification strategies that delivered results. Larry shares how first-party collections help cover fixed costs, how existing clients opened new doors, and what it takes to manage the added work. Hear how agency growth strategies work in practice and subscribe for more industry conversations on diversifying collection strategies. Podcast Overview: https://receivablespodcast.com/videos/collection-agency-diversification-results-costa Capital Management Services Website: https://cms-collect.com/ Capital Management Services LinkedIn: https://www.linkedin.com/company/capital-management-services/ Larry Costa on LinkedIn: https://www.linkedin.com/in/larry-costa-8384291/ collection agency diversification strategies, collection agency revenue growth, first-party and third-party collections, full-service debt collection agency, agency growth strategies, collection agency operational excellence, customer service outsourcing for creditors, Larry Costa, Capital Management Services, Receivables Podcast #CollectionAgency #DebtCollectionIndustry #CollectionsDiversification #ThirdPartyCollections Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

October 15, 2026Episode 29831 min

The Reality of Debt Collection System Conversion | Jeremy Mapes | Ep. 298

Changing the system is one thing. Deciding what deserves to move with it is another. “King of Data Conversions” Jeremy Mapes joins Adam Parks to break down debt collection system conversions, discussing everything from data migration and legacy workflows to employee training and system functionality. Drawing on years of conversion experience, Jeremy explains why the process can reveal just as much about an organization as the technology it is adopting. Listen to learn why more companies are opting for system conversions and what it takes to complete a successful one. Podcast Website: https://receivablespodcast.com/videos/debt-collection-system-conversion-jeremy-mapes Mapes LLC Website: https://www.mapesllc.com/ Jeremy Mapes on LinkedIn: linkedin.com/in/jeremymapes debt collection system conversion, data conversion, data migration, system of record conversion, collection agency technology, receivables management, technology transformation, Jeremy Mapes #SystemConversion #CollectionsTechnology #DataMigration #CollectionAgency #DataConversion Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

October 1, 2026Episode 29733 min

How Better Data Can Improve Collection Performance |Will Turner, TEC Services Group | Ep. 297

What is the real cost of bad data in debt collection? Will Turner of TEC Services Group joins Adam Parks to unpack how consumer data decay can hurt performance, compliance, and profitability. They dig into AI data readiness for debt collection, collection data performance gaps, pilot testing, and strategies for optimizing collection data. If your team is investing in better technology, this conversation is worth hearing. Listen now and subscribe for more practical conversations at ReceivablesPodcast.com. Podcast Overview: https://receivablespodcast.com/videos/cost-of-bad-data-debt-collection-will-turner TEC Services Group: http://tecsg.com/ Will Turner on LinkedIn: https://www.linkedin.com/in/willturner/ cost of bad data in debt collection, AI data readiness for debt collection, consumer data decay in collections, continuous collection data optimization, strategies for optimizing collection data, collection data performance gaps, collection data pilot testing, debt collection analytics, receivables management, Will Turner, TEC Services Group #DebtCollection #DataOptimization #DataStrategy #DataAnalysis #AIinCollections #ReceivablesManagement Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

September 17, 2026Episode 29630 min

All About Small Debt Buyer Growth Strategies | Amber Russo | Ep. 296

What can smaller debt buyers do that larger organizations often cannot? Amber Russo of Kino Financial joins Adam Parks to talk about the hands-on side of running a smaller debt buying company, from evaluating opportunities with law firm partners to helping local creditors get portfolios ready for sale. Listen for small debt buyer growth strategies from an operator who has built the business around flexibility, relationships, and deliberate decisions. Podcast Overview: https://receivablespodcast.com/videos/small-debt-buyer-growth-russo Kino Financial Website: https://kinofinancial.com/ Kino Financial LinkedIn: https://www.linkedin.com/company/kinofinancial/ Amber Russo LinkedIn: https://www.linkedin.com/in/ambercrusso/ small debt buyer growth strategies, local creditor debt sales, RMAI certification standards, debt buyer law firm partnerships, creditor debt sale preparation, debt portfolio acquisition, small debt buyers #SmallDebtBuyer #AmberRusso #DebtBuying #RMAICertification Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

September 10, 2026Episode 29523 min

Navigating Commercial Credit and B2B Collections ┃ David Schmidt | Ep. 295

Thinking about expanding into commercial credit and B2B collections? David Schmidt of Trade Credit & Liquidity Management joins Adam Parks to explain what changes when the customer is a business. They explore B2B collection strategy, AI automation for B2B receivables, and the commercial receivables recovery process. Hear what commercial diversification really requires, then subscribe for more conversations from Receivables Podcast. 🎙️ Receivables Podcast Overview: https://receivablespodcast.com/videos/commercial-credit-b2b-collections-schmidt 🌐 Trade Credit & Liquidity Management (TCLM) Newsletter: https://tradecredit.substack.com/ 🔗 Connect with David Schmidt: https://www.linkedin.com/in/davidschmidt4/ commercial credit and B2B collections, commercial receivables management, consumer versus commercial collections, B2B collection strategy, AI automation for B2B receivables, commercial receivables recovery process, commercial collections, accounts receivable, David Schmidt, Trade Credit & Liquidity Management #CommercialCredit #DavidSchmidt #B2BCollections #ARMIndustry #ReceivablesManagement #Credit Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

August 20, 2026Episode 29428 min

How Collection Agencies Can Use AI Without Losing Control | Pete Klipa | Ep. 294

AI use cases for collection agencies are moving from theory to daily operations. In this episode, Adam Parks talks with Pete Klipa of Harvest Strategy Group about workflow automation, vendor oversight, PII protection, and why human oversight still matters. Listen to learn how smart agencies can improve debt collection efforts and efficiency without creating unnecessary risk for the team. Podcast website: https://receivablespodcast.com/videos/ai-use-cases-collection-agencies-klipa Harvest Strategy Group website: https://www.harveststrategygroup.com/ Harvest Strategy Group LinkedIn: https://www.linkedin.com/company/harvest-strategy-group-inc./ Pete Klipa LinkedIn: https://www.linkedin.com/in/pete-klipa-0200b517/ ai use cases for collection agencies, collections workflow automation, human oversight in collection technology, receivables vendor ai strategy, ai enabled debt recovery operations, vendor oversight, debt collection technology, receivables management #AIUseCases #DebtCollectionTechnology #DebtCollectionStrategy #AIinCollections #CollectionTechnology Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

August 13, 2026Episode 29342 min

AI-Powered Collections Without Breaking Compliance | Nir Laznik | Ep. 293

Independent AI compliance oversight is becoming critical as AI agents move from experimentation into everyday collection workflows. Adam Parks sits down with Nir Laznik of Sedric to examine how organizations can pursue stronger performance without allowing compliance risk to scale alongside it. They discuss AI agent monitoring for collections, governance guardrails for voice AI, creditor oversight, faster remediation, and why AI should not be responsible for grading itself. Listen now for insights into turning compliance from a perceived roadblock into the infrastructure that makes responsible AI adoption possible. 🎙️ Podcast Website: https://receivablespodcast.com/videos/independent-ai-compliance-oversight-laznik-sedric 🌐 Sedric website: https://www.sedric.ai/ 🖇️Sedric LinkedIn: https://www.linkedin.com/company/sedric-ai/ 👤 Connect with Nir Laznik: https://www.linkedin.com/in/nir-laznik-454a876a/ independent AI compliance oversight, AI agent monitoring for collections, AI risk controls for receivables, compliance as an enabler of AI adoption, AI compliance orchestration, voice AI governance, automated communication oversight, debt collection technology, receivables compliance, Nir Laznik, Sedric #AIinCollections #AIGovernance #AICompliance #SedricAI #AIAgents #DebtCollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

August 6, 2026Episode 29230 min

Humanizing Bereavement Recovery | Nick Cherry | Ep. 292

When a consumer passes away, how a financial institution responds defines its core values. On this episode of Receivables Podcast, host Adam Parks connects with Nick Cherry, Divisional CEO of Phillips & Cohen Associates, to examine the rise of specialized deceased account care, a discipline where high-touch empathy directly drives operational success. Tune in for a strategic look at how technology, compliance, and genuine compassion intersect to set a new standard for international estate recovery. Podcast Website: https://receivablespodcast.com/videos/deceased-account-care-nick-cherry Phillips & Cohen Associates Website: https://phillips-cohen.com/ Phillips & Cohen Associates LinkedIn: https://www.linkedin.com/company/phillips-&-cohen-associates/ Nick Cherry LinkedIn: https://www.linkedin.com/in/nick-cherry-456ba68/ Deceased Account Care Estate Resolution Services Bereavement Collections Customer Experience Global Receivables Management International Debt Collection #DeceasedAccountCare #NickCherry #EstateResolution #EstateRecovery #BereavementRecovery Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

July 30, 2026Episode 29117 min

Building Trust Through Reviews | Joseph Torriere | Ep. 291

In the latest episode of the Receivables Podcast, Adam Parks and Joseph Torriere of Spire Recovery Solutions explain how Google reviews for collection agencies strengthen credibility and generate authentic consumer feedback in receivables. Hear how consumers verify debt collection companies, why online reviews in debt collection matter, and how digital trust in debt collection grows over time. Listen now and subscribe at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.com/videos/digital-trust-debt-collection-torriere Spire Recovery Solutions Website: https://spirerecoverysolutions.com/ Joseph Torriere LinkedIn: https://www.linkedin.com/in/joseph-torriere/ Spire Recovery Solutions LinkedIn: https://www.linkedin.com/company/spirerecoverysolutions/ digital trust in debt collection, google reviews for collection agencies, consumer review requests in debt collection, authentic consumer feedback in receivables, online reviews in debt collection, collection agency credibility, consumer trust, #DigitalTrust #SpireRecovery #ConsumerTrust #ConsumerReviews #DebtCollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube

July 23, 2026Episode 29028 min

Why Consumers Prefer Digital Debt Resolution | Yale Levy | Ep. 290

In the latest episode of the Receivables Podcast, Adam Parks and Yale R. Levy, Director of Client Development at Solo, discuss the growing role of the digital debt settlement process, evolving consumer-preferred collection channels, and how organizations can create more effective paths toward consumer-initiated debt resolution. Listen and subscribe to understand why consumer experience is becoming an increasingly important part of modern recovery strategy. Podcast website: https://receivablespodcast.com/videos/yale-levy-digital-debt-resolution-consumer-communication Solo Website: https://www.solosuit.com/ Yale R. Levy LinkedIn: https://www.linkedin.com/in/yale-r-levy-877691/ Solo LinkedIn: https://www.linkedin.com/company/solosuit/ digital debt settlement process, consumer-initiated debt resolution, consumer-preferred collection channels, compliance-friendly collection technology, digital payment plan negotiations, reducing friction in debt collection, #digitaldebtsettlement #solosettle #digitaldebt #digitaldebtcollection #debtcollection Thanks for listening! Follow Us On LinkedIn , Facebook & Youtube