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QSR Uncut

QSR Uncut

Hosted by QSR magazine

BusinessManagementArtsFoodInterviews guests
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Episodes

377

Latest episode

Aug 2026

Language

EN-US

About the show

QSR Uncut is a podcast from the editors of QSR magazine—the leading publication for foodservice owners and operators—that discusses the current state and future of the fast-food restaurant industry. Made for restaurant executives, entrepreneurs, consumers, and leaders, each episode candidly shares expert advice from some of the industry's most insightful leaders.

Listen to episodes

60 recent
August 14, 2026Episode 24533 min

Huey Magoo’s and the Rise of a Chicken Powerhouse, with CEO Andy Howard

At just about 90 locations open across 12 states and 230 signed for development in the coming years, the fast casual tenders focused brand is hitting the growth lever. Andy Howard, known as the “Chicken Guy,” has had stops from Kenny Rogers Roasters to Ranch One to Wingstop before taking on this corner of the category. What’s ahead, how is Huey Magoo’s winning over customers and franchisees—we get into all of it as we explore the future of a surging chicken contender.And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

August 6, 2026Episode 24445 min

Can AI Make You a Better Leader? with Chick-fil-A Owner-Operator Jon Harmeling

Chick-fil-A owner-operator Jon Harmeling, a former West Point instructor in systems engineering, joins QSR Uncut to chat about his journey with the category leader, but also to break down how he’s developed 10 AI systems that run inside his store. From forecasting to hiring to becoming a better leader, Harmeling continues to test and refine the homemade approach to thrive under margin pressure. We talk about real-life examples, where it’s failed, how it’s made a massive difference in culture and recognition, and where it all goes from here. It’s an episode with actionable insights you won’t want to miss.And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

July 30, 2026Episode 24338 min

The Rise of AI and Location Intelligence in QSR, with Gladys Kong

Gladys Kong, CEO of Azira, joins QSR Uncut this week to break down some rising technologies and how restaurant brands can better understand their customers, optimize operations, and compete in a market where consumer behavior is quickly changing. Is it time to move beyond basic foot traffic reporting and into predictive, data-driven decision making? Should you worry about privacy regulations? A lot to get into as innovation continues to flood the foodservice world.And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

July 23, 2026Episode 24232 min

Cinnabon Makes a Big Beverage Move, with Chief Brand Officer Urvi Patel

One of the country’s most-iconic treat chains recently rolled out Seattle’s Best Coffee as it looks to compete more aggressively for high-frequency beverage occasions and evolve beyond traditional indulgence moments. We’ll explore what that means for Cinnabon, how it’s innovating overall to meet the customer where they are, and what’s next for a chain that added more than 300 stores nationwide last year.And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

July 16, 2026Episode 24146 min

QSR Tech and Drive-Thru Expectations: What Do Customers Really Want?

Andy Grindstaff, Director, Enterprise Restaurant Product, Global Payments, joins QSR Uncut this week for a wide-ranging discussion as we roll around the tech landscape. Let's talk AI. Drive-thru (does speed matter as much as it used to?). How customers are reacting to innovation, and what the true after-shock of COVID is on the innovation debate. We get into all of it, backed by data, and take a look at what could be coming next.This episode is supported by our partners at Global Payments.

July 9, 2026Episode 24039 min

Welcome to Moe’s! … for Late-Night? With Chief Brand Officer Mike Smith

Moe’s Southwest Grill is in the midst of a new, three-part strategy to drive incremental gains. It includes extended hours to serve unmet demand, a Gen Z menu play, a deeper dive into delivery, and more as the category icon readies for what’s next. Chief brand officer Mike Smith joins QSR Uncut this week to unpack what brands are missing with late-night, how snacking behavior is shaping trends, and how Moe’s plans to find growth in one of the most competitive categories there is.And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

July 2, 2026Episode 23938 min

How Your Kitchen Can Solve Margin Pressure, with Kelli Jenkins and Derek Clayton

Kelli Jenkins, senior product manager at Vitamix, and Derek Clayton, the company’s corporate chef, join QSR Uncut for a wide-ranging discussion covering everything from back-of-the-house foodservice trends to the skill gap in restaurants to understanding why a piece of equipment built to last can make all the difference. We roll through pressing realities and where you can turn to get ahead of what’s coming next.This episode is brought to you by our partners at Vitamix.

June 25, 2026Episode 23849 min

The Great Greek Mediterranean Grill Preps for Lift-Off, with President Bob Andersen

Recently named a Top 3 emerging restaurant chain in the U.S. by Datassential, The Great Greek Mediterranean Grill is fast approaching 100 units and $150 million in systemwide sales. President Bob Andersen joins QSR Uncut to discuss life growing a concept in a red-hot Mediterranean category and what it takes to win on the AI, menu, and franchising fronts. And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

June 18, 2026Episode 23746 min

Lessons on Leadership from One of the Industry’s Most Important B2B Companies

Alissa Partee is stepping into the role of CEO at Restaurant Technologies, a company she joined in 2020 before becoming COO. Partee has worked at leading brands such as Buffalo Wild Wings and Caribou Coffee and has picked up no shortage of lessons along the way. She joins QSR Uncut to discuss her journey to the CEO spot, what it takes to lead with clarity, and how restaurants can find back-of-the-house solutions to improve their hospitality and stand out during a challenging time.And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

June 11, 2026Episode 23641 min

A Conversation on Franchising, Growth, and the State of Restaurants, with Fransmart CEO Dan Rowe

Dan Rowe, CEO and founder of Fransmart, and 35-plus-year-industry vet, joins QSR Uncut this week for a special episode exploring what it takes to grow, the state of concept creation, how franchising is evolving, and much more. We explore some of the stories behind CAVA, Five Guys, QDOBA, and what founders and emerging brands should look for before deciding it's time to expand. How is regulation affecting the industry? Where is the consumer taking us? How can founders check the right boxes? All that and more in this deep dive into the state of QSR.And be sure to register for our QSR Evolution Conference in Atlanta to learn from and network with the country's top restaurant brands, from Chick-fil-A to Shake Shack to Burger King, Texas Roadhouse, White Castle, and more. You can do so here. Our first private restaurant operator community is now open. For $500 a year, you gain access to exclusive content and reports, but also AMA Zoom calls with industry experts, and a sign-up for a WhatsApp Chat that connects you in real-time with leaders across the sector, from franchisees to founders to emerging executives. Request your invite today at plus.qsrmagazine.com.

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