Q.A.C Team

Hosted by Charles Luttrell

Business EntrepreneurshipInterviews guests

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Episodes

245

Latest episode

Oct 2026

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About the show

Discussions with business owners who tell their story to connect with you on a personal level. The first step in our quality assurance program.

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60 recent

October 9, 202636 min

Friday at Four Episode 110: Change Starts With You. Change Yourself and Your Business

Change isn't always easy, but sometimes it's exactly what you and your business need to move forward.In Episode 110 of Friday at Four, we're talking about change, what it takes to make changes in your own life, how to recognize when your business needs a new direction, and why real improvement starts with being willing to look at things differently.Whether you're a business owner, entrepreneur, or someone looking to grow personally, this conversation challenges you to stop doing things simply because that's how you've always done them.#FridayAtFour #BusinessGrowth #PersonalDevelopment #ChangeManagement #SmallBusiness #ContinuousImprovement #QACTeam

October 2, 202636 min

Look. Act. Be Professional. The 3 Things That Can Change Your Career Episode 109

What does it really mean to look, act, and be professional?On this episode of Friday at Four, Steve and Charles chat with Henry Tolbert for a conversation about something that can make or break your career, your business, and the way people see you: professionalism.Professionalism isn't just about wearing the right clothes or having the right job title. It's about how you present yourself, how you communicate, how you treat people, and how you show up even when nobody is watching.Whether you're an employee, business owner, entrepreneur, or someone looking to advance your career, this conversation with Henry Tolbert offers plenty to think about.Look professional.Act professional.Be professional.Because people are always watching.#FridayAtFour #Professionalism #BusinessTips #CareerAdvice #Leadership #ProfessionalDevelopment #SmallBusiness #Entrepreneurship #CustomerService #BusinessSuccess

September 26, 202637 min

The Evolution of Business: Why What Worked Yesterday May Not Work Tomorrow Ep 108

Businesses don’t stay the same and neither should the way we run them.In Episode 108 of Friday at Four, we to talk about the evolution of businesses how companies change, adapt, and sometimes need to rethink what made them successful in the first place.We discuss the challenges business owners face as their companies grow, why yesterday’s strategies may not work tomorrow, and the importance of recognizing when it’s time to evolve.Because sometimes the biggest threat to a business isn’t competition it’s refusing to change.

September 18, 202632 min

Employee vs. Entrepreneur: Which Path Is Right for You? Friday at Four Ep. 107

What’s the real difference between being an employee and an entrepreneur? In Episode 107 of Friday at Four, we chat with special guest Mark Collins for an honest conversation about the two very different paths people can take in their careers and businesses. We explore what it means to work for someone else versus building something of your own, including the challenges, opportunities, risks, responsibilities, and mindset that come with each path. Is entrepreneurship really about being your own boss? Is the traditional employee path underrated? And what should someone consider before deciding to make the leap into business ownership? Mark Collins brings his own perspective and experiences to the conversation as we dig into the realities behind the employee vs. entrepreneur debate. Subscribe to the channel and join us every Friday at Four for another conversation. #FridayAtFour #EmployeeVsEntrepreneur #Entrepreneurship #Business #MarkCollins #Podcast #SmallBusiness #Career

September 11, 202635 min

Friday at Four Ep 106 Are You Hiring Employees or Hiring Problems?

Finding good employees is one of the biggest challenges facing business owners today. But what if the problem isn't the labor shortage? What if it's the way businesses are hiring, training, managing, and evaluating their people?On this episode of Friday at Four, we take a brutally honest look at the hiring process and ask some uncomfortable questions:• Are businesses hiring people they shouldn't?• Are employers ignoring red flags because they're desperate to fill a position?• Is a bad employee really a bad employee or did the business fail to lead them?• Why do some businesses continually struggle with employee turnover?• And how much does a bad hire actually cost a business?We'll challenge some of the conventional thinking around hiring and employee performance and maybe make a few business owners uncomfortable along the way.Because sometimes the problem isn't finding employees, It's knowing who you're actually hiring.Friday at Four. Real conversations. Real Conversations. Real business. Real Life.

September 4, 202634 min

Team vs. Me: Who Can Really Help You Grow? Friday at Four Podcast Episode 105

Team vs. Me: Can Your Business Run Without You? Here's a question every business owner should ask themselves: If you weren't there tomorrow, could your business keep running? Do you have someone you can count on to step in when you're away? Someone who knows what needs to be done, can make decisions, take care of your customers, and keep the business moving? Or does everything still depend on you? In this episode of Friday at Four, we're talking about Team vs. Me and the importance of having people around you who can help carry the business when you aren't there. Because building a successful business isn't just about being the person who can do everything. It's about building a business that doesn't fall apart when you step away. And eventually, you have to ask yourself: Do I own a business, or does my business own me? https://www.kickstarter.com/projects/chefjoegatto/lost-echoes-the-movie#FridayAtFour #BusinessOwners #Entrepreneurship #SmallBusiness #BusinessGrowth #Leadership #Teamwork

September 3, 202622 min

Chef Joe Gatto Talks Directing Lost Echos Starring Jeff Speakman

What happens when a bestselling story makes the jump from the page to the screen?In this special interview, I speak with Chef Joe Gatto to talk about his upcoming role as director of Lost Echos, based on the book by acclaimed author Joe R. Lansdale and starring Jeff Speakman.Joe shares his perspective on taking on the director’s chair and bringing Lansdale’s story to life on the big screen.https://www.kickstarter.com/projects/chefjoegatto/lost-echoes-the-movie

August 31, 20266 min

Ice Cream Showdown! 3 Creameries, 1 Winner. Chasing the Stars: Tasted and Rated Episode 8

In Episode 8 of Chasing the Stars: Tasted and Rated, we're hitting the road for another food adventure. But this time, it's all about ice cream!We visit three ice cream stops across Maryland, Delaware, and Pennsylvania, putting them to the test to see which one delivers the best experience.But there's a twist. There's also a stop for food along the way at The First Post Restaurant in York, Pennsylvania, before the final ice cream showdown.The stops included:Surreal Creamery — Newark, DelawareEdgewood Creamery — Edgewood, MarylandThe First Post Restaurant — York, PennsylvaniaJim Mack's Ice Cream — York, PennsylvaniaEach stop gets evaluated through the Chasing the Stars: Tasted and Rated experience.But which one earned the stars?And which one fell short?Watch Episode 8 and find out!This isn't just about finding good food. Chasing the Stars is about discovering small businesses, experiencing what they offer, and comparing the real-world experience with what customers are saying online.If you enjoy supporting small businesses, food adventures, honest reviews, and discovering places worth visiting, subscribe and follow the journey.Chasing the Stars: Tasted and RatedEat. Experience. Evaluate.Find out who deserves the stars.#ChasingTheStars #TastedAndRated #IceCream #IceCreamChallenge #SmallBusiness #FoodReview #Maryland #Delaware #Pennsylvania #YorkPA

August 28, 202636 min

Are You Prepared for Tomorrow? Now What Are You Going to Do About It? Friday at Four Ep. 104

Looking good today doesn't guarantee you'll be successful tomorrow.In Episode 103 of Friday at Four, we asked the uncomfortable question: Are you prepared for what comes next?Now, in Episode 104, it's time to take the conversation one step further.As a business owner, knowing that change is coming isn't enough. You have to decide what you're going to DO about it.Are you building a business that can survive the next challenge?Are you preparing for changes in your customers, your competition, technology, and the economy?And most importantly, what actions are you taking right now to make sure you're ready for tomorrow?This episode is about moving from awareness to action. Because tomorrow doesn't care how good your business looks today. The question isn't whether change is coming. The question is: What are you going to do about it?Welcome to Friday at Four where we challenge conventional thinking, look at business differently, and ask the questions other people may be afraid to ask.#FridayAtFour #BusinessOwner #SmallBusiness #Entrepreneurship #BusinessGrowth #BusinessStrategy #Leadership #FutureProofYourBusiness

August 21, 202633 min

Looking Good Today Doesn’t Mean You’re Prepared for Tomorrow Friday at Four Episode 103

What happens when everything looks good today but you’re not prepared for tomorrow?In Episode 103 of Friday at Four, Charles Luttrell and Steve take on a reality that applies to business, careers, and finances:Looking successful today doesn’t necessarily mean you’re prepared for what comes next.A business can be doing well and still be vulnerable.A career can look successful and still lack a plan for the future.Your finances can look healthy today while tomorrow remains uncertain.The question isn't whether you're doing well today.The question is: What happens if tomorrow doesn't look like today?Friday at Four. Real conversations about business, life, success, challenges, and the things we don't always talk about.Like the episodeComment: Are you prepared for tomorrow, or are you simply doing well today?Subscribe for more episodes of Friday at Four.