Q.A.C Team

Hosted by Charles Luttrell

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Episodes

236

Latest episode

Aug 2026

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About the show

Discussions with business owners who tell their story to connect with you on a personal level. The first step in our quality assurance program.

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60 recent

August 21, 202633 min

Looking Good Today Doesn’t Mean You’re Prepared for Tomorrow Friday at Four Episode 103

What happens when everything looks good today but you’re not prepared for tomorrow?In Episode 103 of Friday at Four, Charles Luttrell and Steve take on a reality that applies to business, careers, and finances:Looking successful today doesn’t necessarily mean you’re prepared for what comes next.A business can be doing well and still be vulnerable.A career can look successful and still lack a plan for the future.Your finances can look healthy today while tomorrow remains uncertain.The question isn't whether you're doing well today.The question is: What happens if tomorrow doesn't look like today?Friday at Four. Real conversations about business, life, success, challenges, and the things we don't always talk about.Like the episodeComment: Are you prepared for tomorrow, or are you simply doing well today?Subscribe for more episodes of Friday at Four.

August 15, 202634 min

Don’t Take Anything Personally. Friday at Four Episode 102

How much of what happens to us is really about us?In Episode 102 of Friday at Four, Steve and Charles tackle the powerful idea of, “Don’t Take Anything Personally.” Joined by special guest Lisa Conway, they explore what happens when we stop assuming that every comment, criticism, reaction, or difficult interaction is a reflection of our own worth.Is it possible to separate someone else’s behavior from how we feel about ourselves? How do you handle criticism without becoming defensive? And when should you actually take something personally?Steve, Charles, and Lisa bring their own perspectives and experiences to a conversation about business, relationships, communication, leadership, and personal growth.Sometimes the hardest thing to learn is that not everything is about you.#FridayAtFour #DontTakeAnythingPersonally #LisaConway #Podcast #PersonalGrowth #Business #Leadership #communication https://www.instagram.com/p/DVZXqJ3IEx4/https://www.facebook.com/lisaconwayzing/

August 7, 202625 min

Lead or Client? How Often Should You Follow Up? Friday at Four Episode 101

When does following up become too much and when are you giving up too soon?In Episode 101 of Friday at Four, Charles Luttrell and Steve Kent tackle a question every business owner, salesperson, and entrepreneur should be asking:How often do you follow up with a lead or potential client?You made the connection. They showed interest. Maybe they even said, “Let me think about it.”Then… silence.Do you call again? Send an email? Text them? Wait a week? A month? Or simply move on?In this episode, we discuss the difference between following up with a lead and following up with a client, why businesses often leave money on the table by not following up, and how persistence can become an advantage when it's done the right way.The bigger question is:Are you losing business because you're not following up or because you're following up the wrong way?Join the conversation and let us know:How many times do YOU follow up before you move on?Subscribe to Q.A.C Team for more conversations about business, marketing, customer experience, entrepreneurship, and finding the Hidden Stars in business.And remember…Let’s see how those stars align! #FridayAtFour #Sales #FollowUp #LeadGeneration #BusinessTips #CustomerExperience #Entrepreneurship #SmallBusiness #QACTeam #SalesTips

August 1, 20263 min

Chasing The Stars Episode 7 250 Years of America: Bel Air's Local Businesses Put to the Test

As America celebrates 250 years, we discover what makes communities truly exceptional.In Episode seven of Chasing the Stars, we visit Bel Air, Maryland, where we explore three local businesses and evaluate them using the Q.A.C Team Star Performance Index, a professional assessment that goes beyond online reviews to measure customer experience, community impact, pride of ownership, and overall business performance.Google ratings only tell part of the story. Our mission is to uncover the hidden strengths that make local businesses and the communities they serve stand out.Every business has a story. Every community has its stars.If you enjoy supporting small businesses and discovering great towns across America, be sure to Like, Subscribe, and Share this episode.#ChasingTheStars #250YearsOfAmerica #BelAirMD #SupportSmallBusiness #ShopLocal #SmallBusiness #Community #CustomerExperience #StarPerformanceIndex #QACTeam #Maryland #TravelAmerica #BusinessReviews #HiddenGems

July 31, 202635 min

Episode 100. Why It's So Hard to Focus at Work When Life Gets in the Way.

Welcome to the 100th episode of Friday at Four!In this milestone episode, Steve Kent and Charles Luttrell are joined by special guest Adam Ward to discuss a challenge almost everyone faces: staying focused at work when life outside the office is pulling your attention in every direction.Whether you're dealing with family responsibilities, financial stress, health concerns, or personal struggles, it can be difficult to give your job 100% of your attention.If you've ever found yourself physically at work but mentally somewhere else, this conversation is for you.We'd love to hear from you. What helps you stay focused when life gets overwhelming? Share your thoughts in the comments below.Please Like, Subscribe, and Share to help us reach more listeners as we celebrate 100 episodes of Friday at Four!#FridayAtFour #CharlesLuttrell #SteveKent #AdamWard #Productivity #WorkLifeBalance #Focus #Leadership #MentalHealth #CareerSuccess #SmallBusiness #Podcast

July 24, 202632 min

Small Businesses Need to Think BIG How to Grow Beyond Survival Friday at Four Episode 99

What separates small businesses that struggle from those that thrive? In Episode 99 of Friday at Four, Charles Luttrell and Steve Kent discuss why small business owners need to think bigger, not just about revenue, but about systems, customer experience, marketing, leadership, and long-term growth. Whether you're a local restaurant, retail store, contractor, financial advisor, or service business, your mindset can determine whether you stay stuck or build something that lasts. About Friday at FourFriday at Four is a weekly podcast hosted by Charles Luttrell and Steve Kent, featuring practical conversations about business, leadership, marketing, communication, customer experience, and the strategies that help entrepreneurs succeed. Learn more about Q.A.C. Team and the Star Performance Index (SPI), where we help businesses improve customer experience, online reputation, and overall business performance. #FridayAtFour #SmallBusiness #Entrepreneur #BusinessGrowth #Leadership #Marketing #CustomerExperience #BusinessStrategy #SmallBusinessOwner #ThinkBig #Entrepreneurship #LocalBusiness #BusinessSuccess #QACTeam #StarPerformanceIndex

July 17, 202633 min

The Art of Communication.Talking with Family, Friends, Employees and Your Boss. Episode 98

Communication can strengthen relationships, or quietly destroy them.In Episode 98 of Friday at Four, Steve Kent and Charles Luttrell explore one of the most important skills anyone can develop: effective communication.Whether you're talking with your spouse, children, friends, coworkers, employees, customers, or your boss, the words you choose, and how you deliver them, can make all the difference.Strong communication isn't just about talking, it's about connecting, understanding, and building better relationships.If you enjoyed this episode, please Like, Subscribe, and Share to help us continue bringing practical conversations that help people grow in business and in life.Friday at Four is hosted by Steve Kent and Charles Luttrell and features weekly discussions on leadership, business, entrepreneurship, personal development, and the lessons that help us become better professionals and better people.#Communication #Leadership #Business #PersonalDevelopment #WorkplaceCommunication #Relationships #EmotionalIntelligence #FridayAtFour #SteveKent #CharlesLuttrell #Podcast

July 11, 202632 min

Know Yourself. Grow Your Business. The Leadership Advantage Every Business Owner Needs.

Success in business doesn't start with better marketing, better sales, or better systems. It starts with knowing yourself. In Episode 97 of the Friday at Four Podcast, Steve Kent and Charles Luttrell explore why self-awareness is one of the most overlooked competitive advantages in business. The better you understand your strengths, weaknesses, communication style, and leadership approach, the better equipped you'll be to build stronger teams, make smarter decisions, and create a business that reflects your values. Whether you're an entrepreneur, business owner, manager, or someone striving to become a better leader, this episode offers practical insights that can help you improve both your business and yourself. If you enjoyed this episode, please Like, Subscribe, and Share. Your support helps us continue bringing conversations that challenge, encourage, and inspire business owners everywhere.

July 3, 202636 min

250 Years Strong: America Was Built by Small Business, Not Just Big Corporations.

As America celebrates 250 years of independence (1776–2026), we take a step back to recognize the people who truly built this nation. Not just the large corporations we know today, but the millions of entrepreneurs, family-owned businesses, local shops, farmers, craftsmen, and innovators who have served their communities for generations.In Episode 96 of Friday at Four, we discuss how small businesses have always been the heartbeat of America. From today's local restaurants, retailers, service providers, and startups, these businesses have created jobs, strengthened communities, and kept the American dream alive.If you've ever owned a business, dreamed of starting one, or simply love supporting local, this conversation is for you.What are your favorite small businesses in your hometown? Let us know in the comments. We'd love to highlight them in a future episode!Subscribe for new episodes of Friday at Four and our Chasing the Stars series, where we celebrate businesses that make our communities better.#America250 #SmallBusiness #SupportLocal #FridayAtFour #Entrepreneurship #AmericanDream #ShopLocal #SmallBusinessOwner #BusinessPodcast #America #QACTeam #ChasingTheStars

July 1, 20265 min

Chasing the Stars: Wegmans vs Local Produce (Brad’s Market and Sunny Dreams Farm) Part 2

In Part two of our Local vs Grocery Chain Produce series, Chasing the Stars continues the comparison between big-name grocery quality and true local freshness while also highlighting a unique stop in our hometown.This episode puts Wegmans produce head-to-head against two local standouts: Brad’s Market and Sunny Dreams Farm. We break down taste, texture, freshness, and overall value to see which truly delivers the best experience when it comes to everyday produce.We also take a visit to the historic Liriodendron Mansion in Bel Air, Maryland adding a local cultural landmark into our journey as we explore what makes our community unique beyond just the grocery aisle.If you enjoy food reviews, local business spotlights, and honest community-driven storytelling, make sure to like, subscribe, and follow the Chasing the Stars series.Eat fresh. Buy local. Feed some goats.