Q.A.C Team

Hosted by Charles Luttrell

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Episodes

224

Latest episode

Jun 2026

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About the show

Discussions with business owners who tell their story to connect with you on a personal level. The first step in our quality assurance program.

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60 recent

June 12, 202634 min

Friday at Four Episode 93: Why Most People Say One Thing and Prioritize Another.

Are your priorities helping you move forward or quietly holding you back?In Episode 93 of the Friday at Four Podcast Series, hosts Charles Luttrell and Steve Kent tackle one of the most important topics in business and life: priorities.Everyone says family, health, growth, customers, and success are important. But if someone looked at your calendar, your bank account, and your daily habits, would your actions match your words?In this episode, we discuss:Whether you're a business owner, entrepreneur, employee, or someone trying to improve your life, this conversation will challenge you to take a hard look at where your time, money, and energy are really going.Because at the end of the day, your results are often a reflection of your priorities.#FridayAtFour #Priorities #BusinessGrowth #Leadership #Entrepreneurship #SuccessMindset #TimeManagement #BusinessPodcast #PersonalDevelopment #QACTeam #CharlesLuttrell #SteveKent #SmallBusiness #Productivity #GoalSetting

June 5, 202636 min

The Cost of Standing Still: Why Change Matters More Than Ever

In Episode 92 of the Friday at Four Podcast Series, hosts Charles Luttrell and Steve Kent tackle one of the biggest questions facing employees, business owners, and leaders today:Is it time for a change?Whether you're questioning your current job, wondering if your pay reflects your value, debating a career move, frustrated with management, considering a new business direction, or struggling to keep up with changing technology, this episode explores the signs that it's time to make a move and when staying put may be the better option.Change can be uncomfortable, but refusing to adapt can be even more expensive.Join us for an honest discussion about career growth, business evolution, leadership, technology, and making decisions that position you for long-term success.#Change #CareerGrowth #BusinessGrowth #Leadership #SmallBusiness #Entrepreneurship #Management #Technology #ArtificialIntelligence #FridayAtFour #Podcast #BusinessPodcast #CareerAdvice #PersonalDevelopment #GrowthMindset #Success #BusinessLeadership #FutureOfWork #Adaptability #QACTeam

June 1, 20263 min

Wegmans vs. Lohrs Orchard Part 1: Who Has the Best Harvest Season Fruits and Vegetables?

Harvest season is here, and it's time for one of our biggest comparisons yet!In Part 1 of this special Chasing the Stars series, Charles Luttrell heads to Wegmans and Lohr's Orchard to compare the quality, freshness, appearance, value of their fruits and vegetables during peak harvest season.Can a local orchard outperform a major grocery chain? Or will Wegmans prove why it's one of the most respected grocery stores in America?This episode is just the beginning. Because harvest season offers so many fruits, vegetables, and seasonal products to evaluate, this comparison will be released as a multi-part series. Each episode will focus on different items and categories as we determine who truly delivers the best harvest season experience.In this episode:-Fruit quality comparison.-Vegetable freshness evaluation.-Price and value analysis.#ChasingTheStars #Wegmans #LohrsOrchard #HarvestSeason #FruitReview #VegetableReview #FoodReview #ShopLocal #FarmFresh #ProduceReview #QualityMatters #StarPerformanceIndex #QACTeam #TasteTest #LocalBusinessSupport

May 29, 202635 min

The Most Dangerous Place in Business: The Comfort Zone. Episode 91

On Episode 91 of the Friday at Four, hosts Charles Luttrell and Steve Kent discuss one of the biggest reasons businesses fail: getting too comfortable.From restaurants and retail shops to corporations, many businesses stop growing the moment they stop adapting. In this episode, we break down:-Why comfort creates complacency.-How businesses slowly lose relevance.-The danger of relying on “how it’s always been done.”-Why some companies survive tough economies while others collapse.-Real examples of businesses that failed because they refused to evolve.-How small business owners can stay sharp and competitive.This conversation is for entrepreneurs, business owners, marketers, and anyone trying to grow in an economy that changes fast.If your business feels stuck, this episode will challenge the way you think about growth, risk, and long-term survival.Subscribe for more conversations on business, marketing, entrepreneurship, customer experience, and real-world business strategy.#FridayAtFour #BusinessPodcast #Entrepreneurship #SmallBusiness #Marketing #BusinessGrowth #Leadership #BusinessStrategy #Podcast #QACTeam

May 22, 202636 min

Will Customers Still Buy If Your Business Becomes Impersonal?

On Episode 90 of the Friday at Four podcast, host Charles Luttrell and co-host Steve Kent sit down with special guest Todd Crause to discuss one of the biggest questions facing businesses today:As companies use AI, automation, and cost-cutting to become more efficient, are they accidentally becoming too impersonal?We dive into:AI replacing human interactionAutomated customer service frustrationsBusinesses cutting staff to save moneyWhether customers still value personal relationshipsThe future of marketing and trustWhy some small businesses still outperform large corporationsIn a world filled with chatbots, automated emails, and self-checkout lines, we ask the tough question:Will people continue buying from businesses that no longer feel human?If you own a business, work in marketing, or care about the future of customer experience, this episode is for you.#AI #Marketing #CustomerService #Business #ArtificialIntelligence #Podcast #SmallBusiness #Automation #FridayAtFour #QACTeam

May 15, 202635 min

Change Is Coming: Adapt or Get Left Behind. Friday at Four Ep. 89

In Episode 89 of the Friday at Four podcast, Charles Luttrell and Steve Kent tackle one of the hardest realities in business and life: change.From changing industries and evolving technology to shifting customer expectations and personal growth, we discuss why so many people resist change and why that mindset can hold you back financially, professionally, and mentally.Whether you’re a business owner, employee, creator, or entrepreneur, this conversation will challenge the way you think about growth and adaptation.#FridayAtFour #CharlesLuttrell #SteveKent #Change #BusinessPodcast #Leadership #Entrepreneurship #Mindset #Growth #Adaptability

May 8, 202632 min

Friday at Four Episode 88. Starbucks, DoorDash & the Cost of Convenience in Today’s Economy

In Episode 88 of Friday at Four, Charles Luttrell and Steve Kent tackle one of the biggest financial struggles people are facing right now; convenience spending.From daily Starbucks runs to ordering DoorDash for lunch, small purchases can quietly turn into major monthly expenses. But is cutting everything out really the answer?This isn’t about never treating yourself. It’s about creating smarter habits so you can breathe easier financially during difficult economic times.If you’ve ever wondered where your money keeps disappearing, this conversation is for you.Watch, comment, and subscribe for more real conversations about business, mindset, culture, and everyday life.#FridayAtFour #Podcast #MoneyHabits #DoorDash #Starbucks #Budgeting #PersonalFinance #SavingMoney #MealPrep #FinancialFreedom #CharlesLuttrell #SteveKent

May 2, 202634 min

Stop Wasting Money: The Habits Keeping You Broke. Friday at Four Ep. 87

If money feels tight right now, it’s not just inflation, it’s your daily decisions.In Episode 87 of Friday at Four, Charles Luttrell and Steve Kent break down the real, no-BS ways to save money during difficult times. No gimmicks. No “get rich quick” advice. Just the habits quietly draining your bank account and how to fix them.We’re calling out the everyday spending traps:• Eating out instead of cooking at home• Smoking and other costly habits• High APR credit cards you’ve been ignoring• Subscription overload (are you even watching all that?)• Daily Starbucks runs adding up faster than you thinkThis isn’t about deprivation, it’s about awareness and control. Because small leaks sink big ships.If you’re serious about tightening up your finances and building better habits, this episode is for you.Subscribe for weekly conversations on business, discipline, and real-world execution.#FridayAtFour #MoneyHabits #SaveMoney #FinancialDiscipline #EntrepreneurMindset

May 1, 20264 min

Quarter Pounder vs Local Legend: The Tiny Bite Challenge

In this episode of Chasing the Stars: Tasted & Rated, we take on a battle everyone has an opinion about, fast food vs local favorite.We put the iconic McDonald’s Quarter Pounder with Cheese head-to-head against a handcrafted burger from a local standout, Vagabond Sandwich Company.But here’s the twist…Inspired by the viral trend of CEOs taking the “tiny bite” to judge their own products, we’re doing the same. No full meals. No second chances. Just one bite to decide. Can a local burger really outshine a fast-food giant built on consistency and scale? Or does McDonald’s prove why it still dominates?This isn’t just about taste, it’s about experience, perception, and what customers actually value in that first bite.Drop your pick in the comments before you watch. Team Local or Team McDonald’s?If you’re a business owner and want your location featured and rated, visit QACTeam.com and submit your spot.#ChasingTheStars #TastedAndRated #FastFoodVsLocal #BurgerReview #FoodChallenge #SmallBusiness #McDonalds #FoodReview #TinyBite

April 24, 202634 min

Broken Culture Is Costing You Customers (And You Don’t Even Know It) Friday at Four Ep. 86

What if the real reason your business is losing customers, struggling with reviews, and dealing with constant employee turnover isn’t your marketing but your culture?In Episode 86 of Friday at Four, Charles Luttrell and Steve Kent are joined by special guest Vidar Hokstad to break down how broken workplace culture quietly impacts your bottom line.From employees venting about customers behind the scenes to leadership habits that create toxic environments, this episode uncovers the hidden behaviors that drive revenue down, damage your reputation, and push great employees out the door.Vidar Hokstad brings his perspective on leadership, systems thinking, and organizational structure adding a deeper layer to how culture is built, sustained, and sometimes destroyed. This episode is for:Business owners, managers, and entrepreneurs who want to fix what’s actually holding their business back not just treat the symptoms.Subscribe for weekly, for conversations about business growth, leadership, and real-world execution.After watching, ask yourself:“What are my employees saying when I’m not around and how is that costing me money?”