
Eric Newell - Power of Rapport
In this episode of the Power to Sell podcast, NDSU Students sit down with Eric Newell, founder and CEO of StoneRidge Software. Eric shares his entrepreneurial journey from Microsoft veteran to building StoneRidge Software from a three-person startup into a 200+ employee organization and a 10-time Inc. 5000 company. Central to the conversation is why building genuine human rapport—asking insightful questions, uncovering client fears, and understanding true business intentions—serves as the ultimate superpower in sales and leadership. Key Takeaways & Highlights: The Art of Rapport over Formula: Why top sales professionals stand out by connecting with people and uncovering their core business challenges, turning selling into collaborative problem-solving rather than pushy telemarketing. Overcoming "Do Nothing": How to guide non-technical buyers through complex, high-stakes software transformations ($100,000 to $5 million) and motivate organizations to overcome inertia. AI and the Human Touch: Practical guidelines for using AI as a starting partner for efficiency while preserving personal authenticity and human connection. Scaling Through Trust and Delegation: Eric's evolution from founder to CEO, learning to let go of hands-on control by implementing the Entrepreneurial Operating System (EOS) and empowering trusted leaders. Confidence & Career Foundations: Why intentional public speaking practice transformed Eric's presentation ability, along with his advice for college graduates to build a lasting reputation by being a "sponge" for learning.















