PM Collective - The ART of Property Management

Hosted by Ashleigh Goodchild

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237

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Jun 2026

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About the show

The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone. Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything. Join the PM Collective community on Facebook and Instagram. www.pmcollective.com.au

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June 14, 202618 min

REPLAY PMC AUDIO SUMMIT 2025 / 7 Secrets To Keep Your Best People From Walking Out The Door by Kylie Lange

Send us Fan MailWe share seven practical levers to keep great property management people from leaving, rooted in what actually drives loyalty, wellbeing and performance. We focus on building a workplace people choose, using clear leadership, fair pay and support that reduces burnout.• Slowing down recruitment to protect values and culture • Offering real flexibility through remote boundaries and flexible hours • Building an inclusive culture through shared activities and recognition • Investing in professional development and clear growth paths • Leading with trust, transparency, and practical support in conflict-heavy work • Recognising achievements in personalised, meaningful ways •Paying to market and reviewing salaries regularly • Managing workload, portfolio size, admin help, and tech to prevent firefighting This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

June 7, 202633 min

You Can Learn Leadership

Send us Fan MailWe talk with Karla Major from Sidekick about why stepping into leadership in property management can shake your confidence even when you are great at the job. We break down what real leaders do differently, how to communicate when it is hard, and how to build structure so the role does not burn you out. • the common promotion pathway in real estate and why it is not the only path • the gap between being a strong property manager and leading people well • why hybrid leadership roles create confusion and overload • balancing empathy with accountability in tough conversations • why avoiding communication makes problems fester • setting boundaries so leaders are not the firefighter for everything • how emotional support and interruptions reshape a leader’s week • why one-on-ones protect privacy and improve retention in the first 90 days • thoughts on mandated work from home rules and role-by-role flexibility This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.au This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

May 31, 202632 min

The Rent Guarantee That Made Everyone Furious

Send us Fan MailWe sit down with Karen and daughter Jules to unpack what it really takes to grow and protect a rent roll across changing markets, shifting fees, and constant industry churn. We share the systems, numbers, and mindset behind building a property management business that landlords trust and that teams can actually sustain. • Karen’s path from early roles to launching her own rent roll business and returning after a forced sale • the hunger behind rapid growth and the practical reality of mortgages and risk • handling fee pressure and rent guarantee offers without racing to the bottom • using spreadsheets and rent results to reframe value for landlords • referral driven growth from the existing database plus simple incentives • tracking lead sources and reallocating time to the highest return activities • Jules’s corporate real estate background and why portfolio careers are rising • a task based team model with clear landlord and tenant touchpoints • why REIQ involvement matters and how training principals can reduce churn Karen Herbert - Principal Licensee - Arrive | Brisbane & Gold Coast Real Estate AgencyThis podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.au This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

May 24, 202637 min

A Real Estate Career Path Beyond Property Management

Send us Fan MailWe talk with Tyren Liebel from MyRealty Plus about building a long-term real estate career by moving from leasing into business development instead of forcing a move into property management. We break down what the job really looks like day to day, from cold calling and relationship building to handovers, privacy shifts and the tools that will shape BDM work next. • Tyren’s entry into real estate and why leasing becomes his foundation • What the rental market used to look like and what that teaches new operators • Why property management does not suit everyone and how to spot fit early • Leasing-to-BDM skills that transfer fast: communication, honesty, trust • How we reframe cold calling as problem solving, not pitching • Handling rejection, scam awareness, and keeping calls calm • Building a handover that protects the property manager and the owner • Matching owners to property managers by personality, not just geography • Using virtual assistants well by training and setting clear workflows • Building referral networks through BNI and becoming more advisory • What privacy changes and AI could change in prospecting and screening Tyren Liebel 0413-833-936This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.au This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

May 17, 202659 min

Outsourced BDMs And The Future

Send us Fan MailNatasha returns to share how MyBDM has grown and why the future of property management business development leans on partnerships, outsourcing and strong systems. We talk through what outsourced BDM support really looks like, how offshore VAs fit in and how to set expectations so consistency turns into conversions. • The case for partnerships and outsourcing to reduce burnout • Why remote agencies can compete without a traditional office • What an outsourced BDM can handle for new and established agencies • Lead generation, cold calling, social media and email campaigns as repeatable systems • Using CRM notes and a call-centre style mindset to scale service • Hiring offshore VAs via agencies vs direct on LinkedIn • Managing remote teams with daily check-ins and clear structure •Task-based VA roles vs assigning a VA per property manager •Next-generation work trends, portfolio careers and fractional roles • Setting realistic KPIs and focusing on consistent conversations over quick wins You can contact me via my email, natasha@mybdm.com.au. Check it out website, mybdm.com.au.This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.au This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

May 10, 202648 min

Tenant Education That Builds Trust

Send us Fan MailWe talk with Jaleesa Paine about why tenant education is the missing lever in property management and how small, consistent support builds trust that pays off for years. We share practical ways to help renters with money stress and first home buyer goals while improving the reputation of property managers one interaction at a time. • Jaleesa background across real estate, mortgage broking, community housing and first home buyer coaching • why first home buyers need education and financial literacy support • how first home buyers look different now and why many buy later • ways to ask tenants about future plans without making it awkward • tenant newsletters as a simple value-add channel • real examples of building trust at inspections and during conflict • community housing lessons on arrears support and payment plans • communicating in the tenant’s preferred channel such as text • the “cup” and “love bank” idea for earning goodwill • a tenant care toolkit with gifts, cards and purposeful resources • Jaleesa Money Lesson Series children’s books and how they spark family money talks Website: www.jaleesapaine.com First Home Buyer Readiness Audit: avaiable here Instagram: @jaleespaineThis podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.au This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

May 3, 202613 min

REPLAY PMC AUDIO SUMMIT 2025 / Happy Teams as a Growth Strategy by Shannon Welch

Send us Fan MailWe share the leadership habits that turn team happiness into real business growth, especially when your staff are remote and on the road. We break down how to build culture through consistent daily moments, clear feedback, and trust that helps people thrive. • culture built in consistency, not big events • leadership as creating safety to ask questions and make mistakes • availability versus approachability, and building extra touch points • why the first trainer sets the tone for onboarding and retention • “Clear is kind” feedback that drives accountability without shame • care as small actions that compound into loyalty and engagement • investing in people and creating real growth pathways • letting go, delegating in small steps, and outsourcing low-value work Ask your team that one simple question: What would make your role feel lighter? Then act on one thing they tell you This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

April 26, 202617 min

Who Do You Hire Next GM vs Ops Manager vs Head of Department

Send us Fan MailWe break down how to choose your next leadership hire in a property management business by identifying the real bottleneck you are trying to remove. We compare what a head of department, ops manager, and general manager actually do, plus the hiring mistakes that quietly slow growth and strain culture.• Why layers of management start to matter as teams grow• How culture shifts when you add leadership layers• What a head of department owns in property management• What an ops manager owns in systems and processes• What a general manager owns across the business• How to spot whether you have a leadership or execution problem•Common mistakes like hiring a GM too early• Why juniors need a layer of leadership• Why success measures and capability matter more than personality• What leaders need to know about targets and ratiosIf you're stuck with that, feel free to reach out to me.This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

April 19, 202628 min

Personal Identity vs Business Identity: Where They Clash

Send us Fan MailWe unpack why business owners can lose themselves when their work becomes their identity, and how that blur quietly drives burnout and disconnection. We share practical ways to strengthen personal identity without oversharing so clients and teams see a human first, not just a role. • Personal identity vs business identity and why they clash for business owners •The difference between personal and private and what to share • Using social media to show values, hobbies and real life • The blur between work and home and the constant mental load • Decision fatigue and why leaders need fewer weekend decisions • warning signs like introducing yourself through the business and tying mood to performance • Rebuilding balance without following textbook rules that do not fit • Designing a values-led business for long-term sustainability As always, these conversations we have inside the PMC Learning Lab would love to have you there one day. And you can head over to pmcollective.com.au to find out more.This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.au This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show

April 12, 202620 min

When Your Business Outgrows You

Send us Fan MailYour business outgrows you when you become the decision bottleneck, the constant fixer, and the person everyone relies on to keep the wheels turning. I break down the warning signs, the identity shifts that unlock real scaling, and the practical ways to let go without lowering standards. • The clearest signs the business has outgrown the owner • Why owners cling to the fixer identity and fear looking lazy • Shifting value from hours worked to leadership and judgment • Investing in personal development to build a new version of yourself • Moving from control to leadership and from doing to deciding • Letting the team own outcomes while strengthening systems and processes • The hidden cost of not evolving: burnout, stalled growth, dependency If you feel like that is you, “reach out to me, join the PMC Learning Lab, message me, email me, come to Coffee Convos.”This podcast is sponsored by Property Insurance Plus.The PIP Advantage for Landlord InsuranceUp to $70,000 contents cover included in our landlords policies14 months cover for just 12 months premium in your first yearFurther discounts when you have three or more properties insured through PIP24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and managementSupport the show