PM Collective - The ART of Property Management

Hosted by Ashleigh Goodchild

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246

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Aug 2026

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About the show

The Art of Property Management is where the real conversations happen. The ones about leading without enough support, building portfolios and careers, and staying relevant in an industry that doesn't slow down for anyone. Each episode, Ashleigh Goodchild brings her 25+ years of on-the-ground experience and some of the sharpest minds in the industry to talk about what it actually takes to build a property management business that lasts. The challenges, the director dynamics, the moments that nearly broke you, and the ones that changed everything. Join the PM Collective community on Facebook and Instagram. www.pmcollective.com.au

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60 recent

August 16, 202634 min

Annual Investor Audits

Send us Fan Mail We unpack the mindset shift that turns an annual investor audit from a scary “what if I get it wrong” idea into a practical service that builds trust and loyalty with landlords. We also get specific about language, time limits, and follow-up systems so property managers can add investment value without crossing into financial advice. • delaying implementation because of fear of getting it wrong and how to move past it • sending audit invites in waves to manage workload and calm nerves • what uptake really looks like across a portfolio and why the invite still matters • why savvy interstate investors tend to book more often • reframing property managers as investment experts with unique portfolio insight • using disclaimers and referrals to avoid giving financial advice • prompting better decisions by asking about interest rates, brokers, and insurance reviews • balancing efficiency with relationship-building and reading the room • options for owners who do not book, including lighter updates and careful wording • using lease renewal lead time to educate owners and plan maintenance earlier • training teams so knowledge does not get lost through staff changes • setting tasks to follow up 12 months later and comparing reports year to year This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

August 9, 202626 min

How A Property Management Head Of Department Keeps Clients Calm

Send us Fan Mail We sit down with Sara Press to talk about what property management leadership looks like when you stay hands-on and still protect your team’s time, energy, and judgement. We dig into escalations, client psychology, and the shift from being a manager to being a leader as portfolios grow and legislation changes. • Sarah’s background in property management and her hands-on Head of Department role • How escalations start, how we triage them, and how we stop issues looping for weeks • Coaching property managers to bring facts, options, and documentation before we step in • Using legislation and clear record keeping to reduce risk and strengthen outcomes • Portfolio size, support layers, and how assistants smooth workload spikes • Handling owners who bypass the property manager and call the department head • Head of Department versus Operations Manager responsibilities and how they work together • Team capacity, culture, and why accessible “random leadership” beats formal one-on-ones • Personal boundaries that help leaders recover and switch off after work This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

August 2, 202642 min

Are You Avoiding Cold Calls Or Avoiding Growth

Send us Fan Mail We pressure test cold calling with Kenslee from Platinum and land on a simple truth: it works when the list is clean, the script is tight, and the follow-up system runs in the background. We share real numbers from a 1,000-dial month, plus how we balance cold outreach with retention, referrals, and mindset so growth actually sticks. • why cold calling still belongs in a property management BDM toolkit • building a qualified landlord call list using RP Data and ID4me • handling “Where did you get my number from?” without losing confidence • using offshore VAs for data scraping, admin support, and follow-up tasks • defining a lead as “yes, send me info” and logging everything into a CRM nurture campaign • what 950 to 1,000 calls can produce in leads and new managements • realistic ramp-up timelines for new BDMs and new territories • relationship manager vs BDM and when an SDR or appointment setter makes sense • calling existing clients, investor audits, and why phone beats long emails • churn rate as the hidden metric that decides whether growth matters If you are thinking that you wanna do cold calling and maybe your numbers aren't there and you need to do something- then reach out to Kenslee, who can help you with how she developed her script This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

July 26, 20261 hr 0 min

What If The Future Property Manager Stops Typing Leases

Send us Fan Mail We sit down with Tania to trace her 30-year path through real estate, a surprising detour into catering, and the service mindset that makes people remember your name years later. We also get practical about offshore virtual assistants, AI-era communication, and how property managers can reclaim time to do the high-trust work that actually grows portfolios. • Tania’s career journey from receptionist to senior property management • Leaving the industry for family, returning with clearer strengths and boundaries • Building a catering business and the transferable skills of planning, pressure and client service • “Delivering an experience” as the real differentiator in property management • Listening more, slowing down, using a filter and respecting what matters to the client • Offshore virtual assistants as capacity builders rather than replacements • Cybersecurity and process benefits of office-based offshore teams • Delegation, trust and the 90% done versus perfection mindset • Why leasing may become a higher-value senior role as automation grows • AI, tribunals and handling long emotional emails with short factual replies This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

July 19, 202613 min

REPLAY PMC AUDIO SUMMIT 2025 / Keeping Your Team Energised Through Year-End by Deb Gidman

Send us Fan Mail We talk about why the end-of-year rush drains teams and how connection helps us stay steady when pressure climbs. We share research, planning tips for property management, and simple traditions that keep morale high without adding more stress. • Why end-of-year workload and Christmas pressure hit morale so fast • Australian engagement and mental health stats that make connection a business issue • Planning inspections, vacancies, and move-outs to reduce December chaos • Keeping office energy calm so stress does not spread • Low-budget ways to build belonging through food, games, and shared laughs • Recognition and psychological safety as practical productivity tools • Weekly habits that lift spirits and carry culture into January Take care of yourselves, take care of your work colleagues and have a wonderful Christmas. This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

July 12, 202644 min

Stop Buying Pizza and Start Leading

Send us Fan Mail We turn a simple coffee catch-up into a blunt, practical talk on why workplace culture rises or falls on leadership behaviour, not perks or policies. Alan Mpora shares how alignment, self-reflection, and human connection become even more important as AI reshapes the work we do. • leadership advisory explained as culture transformation led from the top • why most businesses seek help only after resignations and HR drama • skill versus will as the fastest way to diagnose performance issues • recruiting for values alignment with mission, vision, and purpose • why Friday pizzas and “benefits” cannot cover up bad leadership • AI making soft skills and real human connection more valuable • real estate and property management shifting from transactional work to client leadership • psychological safety as taking someone’s concerns seriously even if you disagree • informal one-to-one time and open-door leadership versus textbook meetings • budgeting emotional support time and linking culture to retention and P&L • forgiveness, purpose, and learning from life changes without living in regret they can find me on our website, www.mporaconsulting.com, or you can find me on LinkedIn, Alan Mpora Allan Mpora – Business Consultancy This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

July 5, 202656 min

Rebranding And Scaling A Property Management Business Without Losing Service

Send us Fan Mail We talk through what happens when a property management business outgrows its original plan, and why changing your point of difference is not a betrayal of your earlier marketing. Sophie shares how she rebranded, restructured, and built systems that protect service standards while still making room for growth. • why a business name change lands easier than you think • the emotional weight of partnership changes versus brand changes • scaling from a small portfolio mindset to 250 managements • staffing levels in a high-compliance market and what “overstaffed” can miss • building specialist services for insurance, VCAT, escalations and renovations • protecting property manager retention with better support roles • why human connection still wins even with better tech • lead generation through content, relationships and positioning rather than Google ads • onboarding that reduces friction now and educates clients later • using workflows, templates, VAs and AI to keep quality consistent as you scale • the shift from solo operator to true business owner leadership This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

June 28, 202627 min

What Due Diligence Looks Like When You Inherit A Tenancy

Send us Fan Mail We dig into why we refuse to list rentals we have not physically checked, and how that one rule prevents pricing mistakes, nasty surprises, and messy disputes. We also share practical due diligence steps for vacant handovers and transfer-of-management takeovers, including what we ask before we say yes. • refusing unseen rental listings to protect everyone involved • using floor plans and inclusions to assess new builds early • spotting features that shift rent like air conditioning and ceiling fans • explaining vacancy cost maths to price-sensitive owners • handling unrealistic rent expectations without burning bridges • managing open homes and no-shows by updating the entry condition report onsite • asking why a property is transferring and checking arrears risk • using listing history and drive-bys to flag repeat churn • inspecting within the first month to uncover deferred maintenance • navigating New South Wales rules after no-grounds termination ends Pat Mears - Rubix Realty This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

June 21, 202648 min

Why Pickles Are Named Pickles And Other Real Estate Lessons

Send us Fan Mail We sit down with Cassandra from Terrahaven Property Management to talk about what real leadership looks like when you’re managing people, properties, and constant curveballs. We dig into troubleshooting, training juniors, work-from-home change, and the home boundaries that keep burnout from swallowing your career. • Cassandra’s path through real estate roles and why property management sticks • Building trust by being a connector rather than pretending to be the expert in everything • Troubleshooting maintenance to avoid wasted call-outs and protect owner budgets • Making “I don’t know” acceptable so juniors ask better questions • Setting support structures in-office versus working from home • Leading with check-ins and cues instead of micromanaging • Blended family systems, boundaries, and avoiding silent expectations • Linking a stable home life to a better client experience and less burnout • Small habit changes that reset a bad day before it becomes a bad week • Why peer-to-peer learning at Rebar feels more useful than event overload If anyone is listening to this and would like to reach out to Cassandra, find her on Instagram as well and say hi This podcast is kindly sponsored by Plumbing Bros This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au

June 14, 202618 min

REPLAY PMC AUDIO SUMMIT 2025 / 7 Secrets To Keep Your Best People From Walking Out The Door by Kylie Lange

Send us Fan Mail We share seven practical levers to keep great property management people from leaving, rooted in what actually drives loyalty, wellbeing and performance. We focus on building a workplace people choose, using clear leadership, fair pay and support that reduces burnout. • Slowing down recruitment to protect values and culture • Offering real flexibility through remote boundaries and flexible hours • Building an inclusive culture through shared activities and recognition • Investing in professional development and clear growth paths • Leading with trust, transparency, and practical support in conflict-heavy work • Recognising achievements in personalised, meaningful ways •Paying to market and reviewing salaries regularly • Managing workload, portfolio size, admin help, and tech to prevent firefighting This podcast is sponsored by MyConnect. Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support. Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit. www.myconnect.com.au