Pharmacy Success Strategies Podcast

Hosted by Pharma Success

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Episodes

Latest episode

Sep 2024

Language

EN-US

About the show

This podcast is a ten part series featuring interviews with top pharmacy owners sharing their experience and success with the Pharmacy Success UpSolutions Program. We will dive into the Pharmacy Success Strategies that are outlined in my book, UpSolutions: Turning Teams into Heroes and Customers into Raving Fans.

Listen to episodes

4 recent

September 11, 202443 min

“Hearing the Message, Not Just the Words” with Hugh Chancy – Chapter Five of UpSolutions

Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences.

March 21, 202439 min

The Wisdom and Experience in Your Business with Jay Phipps – Chapter Three of UpSolutions

In this episode, host Patti Mara is joined by pharmacist Darden Heritage, owner of Star Discount Pharmacy in Huntsville, Alabama (https://www.huntsvillestarpharmacy.com/). Darden shares his invaluable insights and experiences, particularly how focusing on understanding and catering to customers' needs has been their secret sauce to profitable growth.

February 15, 202439 min

Understanding Your Customers – Chapter Two of UpSolutions with Darden Heritage

October 23, 202338 min

The Opportunity in Change – Chapter One of UpSolutions

In today’s episode, I am speaking with Bob Lomenick, owner of Tyson Drugs in Holly Springs, MS. Bob is a transformative leader in community pharmacy. He is known as the godfather of Med Sync programs and his pharmacy and team continues to be a leader in developing clinical programs and patient care. He will share how he and his pharmacy team switched from a reactive to proactive approach when faced with Covid and the ongoing challenges in pharmacy. This switch helped to increase customer awareness, improve pharmacy processes and catapulted his pharmacy to the next level.