People Pulse by Semos Cloud

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Mar 2025

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Unleash your people strategy with People Pulse, the bite-sized bi-weekly podcast for the modern workplace. Hosted by Nena Dimovska, we explore trends, challenges, and wins shaping today’s work environment — with practical takeaways to make your workplace thrive. More than trends, we break down real issues and solutions. Subscribe now to amplify the heartbeat of your workplace and unlock its full potential. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭 - https://shorturl.at/relYS

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March 5, 2025Episode 2236 min

Episode 22: The Culture Code: AI, Data, and Leadership in HR - Charlie Sull, Jason Averbook, Max Blumberg

In today’s fast-changing work environment, culture intelligence is no longer optional - it’s essential. In this episode, we sit down with three global thought leaders who are reshaping HR with data-driven strategies:🔹 Charlie Sull – Co-founder of CultureX and co-creator of the Measuring Culture series, helping organizations measure and transform their workplace culture using AI.🔹 Jason Averbook – Senior Partner at Mercer and a global leader in digital HR transformation, leading Mercer's generative AI strategy for the future of work.🔹 Dr. Max Blumberg – Founder of Blumberg Partnership, an expert in AI-driven workforce analytics and a visiting professor focused on aligning HR with business outcomes.Together, they explore how AI and analytics are revolutionizing culture measurement, why leadership buy-in is the key to real change, and how HR leaders can move beyond outdated survey methods.Tune in to discover how you can align technology, strategy, and culture to drive real impact in your organization.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro02:00 Why Cultural Measurement is Key05:23 The Role of Data in Culture Intelligence07:54 Aligning People Analytics with Business Strategy11:53 The Reality of Changing Toxic Culture16:13 Leadership Buy-In: The Make-or-Break Factor20:23 The Problem with Change Management29:00 How Culture Impacts Rewards and Benefits32:03 The Least Painful Way to Collect Employee Input34:09 What Organizations Should PrioritizeConnect with Charlie:LinkedIn - https://www.linkedin.com/in/charles-sull/Connect with Jason:LinkedIn - https://www.linkedin.com/in/jasonaverbook/Connect with Max:LinkedIn - https://www.linkedin.com/in/maxblumberg/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - https://www.linkedin.com/company/semos-cloud/X - https://x.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

February 19, 2025Episode 2119 min

Episode 21: Culture by Design: How AI Is Reshaping Workplaces - Charlie Sull, Jason Averbook, Max Blumberg

In this episode of People Pulse, we dive into the intersection of AI, culture intelligence, and the future of work with three renowned experts: Charlie Sull, Jason Averbook, and Dr. Max Blumberg. Together, they explore how HR leaders can harness data, AI, and culture analytics to build agile, high-performing organizations while keeping a people-first approach.Meet Our Guests:🔹 Charlie Sull – Co-founder of CultureX and a global expert on corporate culture and AI. He is the co-creator of the Measuring Culture research series and has worked with Fortune 500 companies to drive data-driven cultural transformation.🔹 Jason Averbook – Senior Partner at Mercer and a leading voice in HR technology and digital transformation. Jason spearheads Mercer’s generative AI strategy, helping organizations transform the employee experience through innovative HR solutions.🔹 Dr. Max Blumberg – Founder of Blumberg Partnership, a research-driven consultancy focused on AI-powered workforce strategies. As a visiting professor and researcher, he specializes in aligning HR with business outcomes.We explore how AI and culture intelligence are shaping HR’s future, from psychological safety and data-driven decision-making to the growing role of agentic AI. Our guests discuss the balance between efficiency and effectiveness, the ethical implications of AI in HR, and how leaders can use AI-powered insights to align culture, technology, and business strategy.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro02:12 The impact of psychological safety on business performance04:05 The intersection of technology and culture: Can AI enhance culture?06:36 AI's role in decision-making and workplace behavior change08:54 The future of agentic AI10:24 Aligning managers and business goals in an AI-driven world12:54 Can AI predict and shape corporate culture?14:31 Using data-driven insights to measure and improve workplace culture17:05 How HR leaders can leverage AI for cultural measurement & transformation18:27 Final thoughts: The future of HR technology & AI’s ethical challengesConnect with Charlie:LinkedIn - https://www.linkedin.com/in/charles-sull/Connect with Jason:LinkedIn - https://www.linkedin.com/in/jasonaverbook/Connect with Max:LinkedIn - https://www.linkedin.com/in/maxblumberg/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - https://www.linkedin.com/company/semos-cloud/X - https://x.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

February 5, 2025Episode 2021 min

Episode 20: Culture beyond 1930 surveys: The Rise of AI and Culture Intelligence - Charlie Sull

For decades, organizations have relied on outdated, one-size-fits-all employee surveys to measure workplace culture. But in today’s AI-driven world, culture management is undergoing a radical transformation.In this episode of People Pulse, we sit down with Charlie Sull, Co-Founder of CultureX, to explore how AI-powered insights are revolutionizing the way companies understand and shape culture.We tackle the role of leadership buy-in, the power of employee listening, and why caring about employees isn’t just a nice-to-have; it’s the foundation of a thriving organization. Charlie breaks down why traditional culture measurement methods fail, how AI can analyze employee sentiment at scale, and why leaders who embrace AI-driven culture intelligence will gain a powerful competitive advantage.The future of workplace culture isn’t built on gut feelings. It’s data-driven, AI-enabled, and measurable like never before. If you’re looking for actionable strategies to build a stronger, data-backed company culture and start leading with culture intelligence, this episode is a must-listen.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro00:46 Responsibility for driving culture transformation04:06 The future of culture shaped by AI06:44 Culture as a scientific thing07:28 Technology supporting middle managers10:11 AI tools enabling feedback conversations12:48 Driving long-term cultural transformation14:46 AI vision for the next decade17:34 Culture and technology advice for 2025If you are interested in learning more on the People and Culture Intelligence topic, we invite you to watch our panel: The Way Forward in HR: People and Culture IntelligenceConnect with Charlie:LinkedIn - https://www.linkedin.com/in/charles-sull/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - https://www.linkedin.com/company/semos-cloud/X - https://x.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

January 22, 2025Episode 1921 min

Episode 19: Demystifying Company Culture: Making It Measurable and Manageable - Charlie Sull

In this episode of People Pulse, we sit down with Charlie Sull, a globally recognized expert in corporate culture and co-founder of CultureX. Known for his groundbreaking research, including the Measuring Culture series in MIT Sloan Management Review, Charlie shares transformative insights into workplace culture. He discusses how culture operates as an organization's invisible operating system, why most companies fail to truly listen to employees, and how AI-driven natural language analysis is revolutionizing culture measurement. Tune in to discover how leaders can turn culture into a measurable, actionable asset to drive business success.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro00:46 Effectively employee listening and transforming culture into an actionable asset06:49 Outdated surveys fail, and smarter tools for efficient culture measurement11:40 Leadership investment and prioritization of company culture as a strategic asset13:49 Measuring culture and transformation to a manageable driver of value15:32 Metrics to track the impact and improve culture effectivelyConnect with Charlie:LinkedIn - https://www.linkedin.com/in/charles-sull/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - https://www.linkedin.com/company/semos-cloud/X - https://x.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

January 8, 2025Episode 1828 min

Episode 18: DEI, Skills, and AI: Insights for Value-Driven High-Performance Culture - Jess Von Bank

In this episode of People Pulse, we welcome Jess Von Bank, a thought leader in HR transformation and workforce technology. As the Global Leader for HR Transformation and Tech Advisory at Mercer, Jess has spent over two decades driving change and advancing inclusive workplace strategies. She’s also the Board Chair of Diverse Daisies, a nonprofit dedicated to empowering young girls.Join us as Jess dives into making DEI a foundational element of workplace culture, the transformative power of AI in shaping the future of work, and the critical role of reskilling and work design in navigating disruption. From advocating for equality to fostering a sense of belonging, Jess brings bold ideas and practical solutions for building a workforce ready for tomorrow.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro00:44 The state of DEI05:18 Collab between people and machines11:59 Bringing everybody along with the tech evolution15:03 The importance of the human for work design17:58 Clear communication about AI's role21:35 Diverse Daisies and commitment to equality Connect with Jess:LinkedIn - https://www.linkedin.com/in/jessvonbank/Daisy Diaries - https://diversedaisies.org/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - https://www.linkedin.com/company/semos-cloud/X - https://x.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

December 11, 2024Episode 1724 min

Episode 17: Breaking HR Silos: Technology Won’t Save You, But It Can Empower You - Jess Von Bank

Join us in this episode of People Pulse as we talk with Jess Von Bank, a trailblazer in HR transformation, digital experience, and workforce technology. With over 20 years of experience and her role as Global Leader for HR Transformation at Mercer, Jess brings an unconventional and refreshing perspective on modern talent strategy.In this conversation, she dives into breaking silos in HR, creating frictionless employee experiences, and redefining the role of technology in workforce agility. Jess also shares her insights on embracing a skills-first approach, fostering DEI, and preparing organizations for the future of work. Don’t miss this inspiring discussion that challenges the status quo and sets a bold vision for HR leaders everywhere!𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro00:44 Talent management today04:47 Reevaluation of HR processes08:27 Skills strategy and talent management15:47 Tech's role in the Future of Work20:19 Flexibility and belonging for high-performance cultureConnect with Jess:LinkedIn - https://www.linkedin.com/in/jessvonbank/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - https://www.linkedin.com/company/semos-cloud/X - https://x.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

November 19, 2024Episode 1616 min

Episode 16: AI Speaks: Transforming HR Practices for the Future of Work - AI

In this podcast episode of People Pulse, we hand the mic to the most talked-about innovator of the year: AI itself.Explore how artificial intelligence is revolutionizing HR practices, from bridging culture and skills to enhancing recognition and uncovering hidden talent. Gain actionable insights on creating a modern workforce driven by data, inclusion, and engagement. Don’t miss this future-forward conversation that redefines the heartbeat of the workplace! 𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro00:27 How does AI connect culture, people, and skills?01:26 What can AI copilots do to make HR easier?02:16 How can AI make workplace recognition more fair and transparent?03:04 How does AI help leaders create a culture of appreciation?03:53 How does showing total rewards improve employee satisfaction?04:29 How does combining total rewards and engagement benefit employees?05:13 What are NFTs, and how can they make recognition unique?06:00 How does AI make recognition messages more personal?06:43 Why are flexible rewards important, and how does AI help?07:29 What is "People and Culture Intelligence"?08:21 How does AI protect privacy while providing useful insights?09:11 How does AI create smarter surveys and analyze responses?09:55 How can AI make performance reviews fairer and more personalized?10:40 How does AI help HR teams find and develop employee skills?11:24 How does AI use recognition data to identify skills?12:05 How does real-time data help HR make quicker decisions?12:48 How does AI improve feedback processes?14:11 How can AI enhance leadership communication?14:52 How does AI help spot potential leaders early?15:40 What should HR leaders focus on when using AI?-----------------------------Connect with Semos Cloud:LinkedIn - linkedin.com/company/semos-groupX - twitter.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

October 15, 2024Episode 1518 min

Episode 15: Beyond EX Surveys: Building a Strategic HR Vision - Mary Poppen

In this episode of People Pulse, we welcome Mary Poppen, Chief Customer Officer at HRIZONS and author of Goodbye, Churn. Hello, Growth!. Mary brings her wealth of experience to discuss the evolving role of HR as a strategic partner in the boardroom. She delves into balancing immediate talent needs with long-term goals, leveraging data-driven insights to enhance employee engagement, and navigating the complexities of change management. Discover practical strategies for building a sustainable employee experience program, preparing for future HR roles, and the art of storytelling to drive organizational change. This episode is a must-listen for HR leaders aiming to align people strategy with business success.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro01:03 How can HR balance the immediate need to fill specific roles for business challenges with a long-term talent management strategy?03:57 How can HR use data-driven insights to improve employee engagement?07:39 How can organizations justify the value of employee experience technology and overcome change management challenges?10:45 How can HR technology help businesses achieve their strategy, and what metrics can be used to measure its return on investment?12:30 How can leaders use storytelling to effectively communicate and implement challenging initiatives?15:46 What guiding principles do you use when making important career decisions, and what lessons have you learned along the way?Connect with Mary:LinkedIn - https://www.linkedin.com/in/marypoppen/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - linkedin.com/company/semos-groupX - twitter.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

October 2, 2024Episode 1420 min

Episode 14: The Winning Intersection: Employee Experience and Customer Experience - Mary Poppen

In this episode of People Pulse, Mary Poppen, a renowned expert in customer and employee experience, discusses the powerful connection between the two. She emphasizes the need to prioritize employee experience to directly impact customer satisfaction and foster business growth. Throughout the episode, Mary sheds light on the common challenges faced by organizations when implementing employee experience programs and offers valuable insights on overcoming these obstacles through the use of data-driven strategies. As the author of the book "Goodbye, Churn. Hello, Growth!" and part of Michigan State University, where she teaches in the Master's Program for Customer Experience Management, she offers invaluable insights into driving business growth through enhanced experiences.Additionally, she provides thought-provoking commentary on the future of HR, highlighting the emerging roles that are poised to shape the workplace of tomorrow.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro01:03 Key challenges to improving employee experience program engagement, and how can data help us address them?04:39 Measuring feedback trends06:38 Biggest challenges with customer intelligence adoption10:48 Mary's viewpoint on the 5 key HR themes by 203014:24 How should leaders fully leverage the value of AI in organizations?17:43 Measuring the value and impact of the employee experience initiativesConnect with Mary:LinkedIn - https://www.linkedin.com/in/marypoppen/"Goodbye, Churn. Hello, Growth!" book - https://www.amazon.com/Goodbye-Churn-Hello-Growth-customer-centric/dp/B0B92P284SConnect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - linkedin.com/company/semos-groupX - twitter.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645

September 17, 2024Episode 1320 min

Episode 13: Value-Driven Leadership: Blueprint for HR Success - Gina Cruceru

In this episode of the People Pulse podcast, we’re joined by Gina Cruceru, Group HR Director at Rompetrol KMG International and winner of the HR Manager of the Year 2023 by the Diplomat. With over 17 years of experience, Gina shares her remarkable journey from an aspiring writer to a leading figure in HR. She offers deep insights into aligning HR strategies with business objectives, tackling the complexities of engaging senior leaders in HR initiatives, and the critical role of sustainable HR practices. Gina also shares her forward-thinking predictions for the future, including the emergence of "people AI moderators" and the shift toward "employee energy management." Tune in to discover how to cultivate a values-driven leadership approach that enhances performance and fosters a vibrant workplace community.𝐒𝐞𝐞 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐭𝐨𝐩 𝟏𝟎 𝐇𝐑 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐨𝐭𝐡𝐞𝐫𝐬 𝐝𝐨𝐧’𝐭. 𝐆𝐞𝐭 𝐭𝐡𝐞 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐡𝐢𝐥𝐞 𝐨𝐭𝐡𝐞𝐫𝐬 𝐚𝐫𝐞 𝐬𝐭𝐢𝐥𝐥 𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠. 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐏𝐞𝐨𝐩𝐥𝐞 𝐏𝐮𝐥𝐬𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐑𝐞𝐩𝐨𝐫𝐭: https://shorturl.at/relYS00:00 Intro01:49 How to involve high-level leaders in an HR initiative and make it a success07:10 Implementing sustainability initiatives into HR strategy and measuring effectiveness10:06 Key takeaways of effective HRIS change management15:13 Bold HR prediction for the next five yearsConnect with Gina:LinkedIn - https://www.linkedin.com/in/ginacruceru/Connect with Nena:LinkedIn - https://www.linkedin.com/in/nena-dimovska/Connect with Semos Cloud:LinkedIn - linkedin.com/company/semos-groupX - twitter.com/semoscloudYouTube - https://www.youtube.com/@semoscloud3645