Outsource Accelerator Podcast with Derek Gallimore

Hosted by Derek Gallimore

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100

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Oct 2026

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About the show

Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.

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60 recent

October 8, 2026Episode 59741 min

OA 605: South African Success - 1,200 Staff in 5 Years with Sean Effune of Afrishore BPO

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/605 In five years, Sean Effune has built Afrishore BPO from a South African business with no international clients into a 1,200-person operation serving the US and UK. As president and founder, he joined the Outsource Accelerator Podcast to explain how he did it and where he is taking it next. The conversation spans Afrishore's rapid rise, what South Africa offers the outsourcing world, and a grounded view of AI. References: Website: https://afrishorebpo.com/ LinkedIn: https://www.linkedin.com/company/afrishore-bpo/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

September 24, 2026Episode 59643 min

OA 604: Leading AI Implementation within BPO with Scott Stavretis of Acquire Intelligence

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/604 Few people are better placed to explain what AI is doing to outsourcing than someone with 10,000 staff riding on the answer. Scott Stavretis is the CEO and co-founder of Acquire Intelligence, a firm of around 9,500 people across the Philippines, Australia, the Dominican Republic, and the United States. He returns to the Outsource Accelerator Podcast for a direct, operator's view of where the industry is heading. The conversation is a masterclass in leading AI implementation the right way round, and why the label "BPO" no longer fits. References: Website: https://acquire.ai/ LinkedIn: https://www.linkedin.com/company/acquireintelligence/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

September 3, 2026Episode 59530 min

OA 603: A Japanese-Led Philippine Call Center with Silver Cepeda of Cebu Tele-Net

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/603 Silver Cepeda has spent nearly two decades in the outsourcing industry, and the last ten building one of Cebu's more distinctive call centers, a story he shared on the Outsource Accelerator Podcast. As Chief Sales Officer of Cebu Tele-Net, part of the Tokyo-headquartered Telenet group, he has grown its English-language operation from a handful of people to more than 700. The conversation covers what makes a Japanese-owned call center different, why Cebu works, and Silver's grounded, practical read on AI. References: Website: https://cebutele-net.com/ LinkedIn: https://www.linkedin.com/company/tele-net-corporation/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

August 27, 2026Episode 59446 min

OA 602: US Healthcare Outsourcing with Warren Ratley of Connext Global

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/602 Warren Ratley spent 30 years inside the US healthcare system before crossing over, in his words, "to the dark side" of offshore outsourcing. Now Vice President and Managing Director of the healthcare division at Connext Global, he brings a rare operator's view to a conversation he shared on the Outsource Accelerator Podcast. The discussion covers why US healthcare is turning to offshore support, where that support fits best, and why this corner of outsourcing looks unusually resilient to AI. References: Website: https://connextglobal.com/ LinkedIn: https://www.linkedin.com/company/connextglobalsolutions/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

August 20, 2026Episode 59349 min

OA 601: How the World's Largest Employers Hire Thousands of Staff with Daniel Ash of Journeyfront

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/601 Daniel Ash is the co-founder and CEO of Journeyfront, the applicant tracking and assessment platform built specifically for BPO hiring. He is on a mission to make hiring predictive instead of a guessing game, using assessments, job simulations, and data to get the right people into the right roles at scale. Today, more than 50 BPOs run on Journeyfront to power over 100,000 agent hires a year, hiring faster while cutting new-hire attrition by 29%. He speaks on predictive hiring, agent retention, and quality of hire in high-volume recruiting. Daniel joins the Outsource Accelerator Podcast to explain how the biggest employers hire at a scale most people never see. The conversation covers the sheer scale of BPO hiring, why it looks different in every country, and how AI is changing the game without replacing the humans behind it. References: Website: https://www.journeyfront.com/ LinkedIn: https://www.linkedin.com/company/journeyfront/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

August 13, 2026Episode 59242 min

OA 600: Marketing & Discoverability in the Age of AI Search with Andrew Kokes of Pivot AI Global

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/600 Andrew Kokes joins the Outsource Accelerator Podcast after nearly three decades in outsourcing marketing, most of it in senior in-house roles including chief marketing officer. He has now launched Pivot AI Global to help mid-market BPOs solve a fast-growing problem: how to get discovered when buyers ask AI instead of Google. The conversation is a practical look at how search is changing, how AI answer engines actually pick who to recommend, and what outsourcing firms should do about it. References: Website: https://pivotaiglobal.com/ LinkedIn: https://www.linkedin.com/company/pivot-ai-global/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

August 6, 2026Episode 59154 min

OA 599: 22 Year Outsourcing Veteran, 15 Countries, 10k Seats, AI Evangelist with Arnold Cobbaert of Conectys

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/599 Arnold Cobbaert, founder and CEO of Conectys, joins the Outsource Accelerator Podcast to trace an unusual 22-year journey, from a one-man startup in Romania to a global operation spanning 15 countries and roughly 10,000 seats. He is also a committed AI evangelist, though a notably measured one. The conversation runs from Conectys's origins and its four-part talent model to a pragmatic, blended view of how outsourcing should adopt AI. For a fast-moving industry, it is a grounded take. References: Website: https://www.conectys.com/ LinkedIn: https://www.linkedin.com/company/conectys/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

July 30, 2026Episode 59052 min

OA 598: The Psychology of AI Adoption at Work with Author, Dr. Gleb Tsipursky

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/598 Dr. Gleb Tsipursky comes to the Outsource Accelerator Podcast, this time as the author of a new book, The Psychology of AI Adoption at Work: From Resistance to Results, out with Georgetown University Press on September 1. He is a behavioural scientist and CEO of Disaster Avoidance Experts, and he focuses on the human side of the AI wave. The conversation digs into why so many AI rollouts fail, and how leaders can get anxious, resistant teams to actually adopt AI. For an intensely human business like outsourcing, it is a timely message. Veronica shares how a small-town firm built that record, and how it is handling AI. References: Website: https://disasteravoidanceexperts.com/ LinkedIn: https://www.linkedin.com/company/disaster-avoidance-experts/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

July 23, 2026Episode 58937 min

OA 597: A Provincial Philippine Outsourcing Success Story with Veronica Valera Tuason of Intelliworx PH

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/597 Veronica Valera Tuason returns to the Outsource Accelerator Podcast with a genuine success story. She is the co-founder and COO of Intelliworx PH, a homegrown, province-based outsourcing firm in Occidental Mindoro, Philippines. She started the company at 26, during the pandemic, and learned the business on the go. Five years later, Intelliworx has grown from three people to nearly 200, and both staff and clients have stayed the whole way. Veronica shares how a small-town firm built that record, and how it is handling AI. References: Website: https://intelliworxph.com/ LinkedIn: https://www.linkedin.com/company/intelliworxph/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

July 16, 2026Episode 58845 min

OA 596: The Many Product Opportunities of Outsourcing with Andy Schachtel of Sourcefit

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/596 Andy Schachtel, founder and president/CEO of Sourcefit, returns to the Outsource Accelerator Podcast, and each time he does, the company has expanded into new territory. This episode is no exception. Andy walks through Sourcefit's growing stable of specialised products, its move into customer experience and onshore delivery, and why he stays optimistic about outsourcing even as AI reshapes the industry. He also makes a case few operators are addressing yet: the need to build AI skills and governance now. References: Website: https://sourcefit.com/ LinkedIn: https://www.linkedin.com/company/sourcefit Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now , or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.