
Zach Mercurio on the power of mattering, the relational premium and our unending quest for significance
In this episode of Out of the Clouds, host Anne Mühlethaler welcomes Zach Mercurio , Ph.D., author, award-winning researcher and leadership development facilitator specialising in mattering at work, meaningful work, purposeful leadership and positive organisational psychology. Zach is the author of The Power of Mattering: How Leaders Can Create a Culture of Significance and The Invisible Leader . Zach advises leaders in organisations and governments worldwide on practices for building purposeful and high-performance cultures where people feel seen, heard, valued and needed. He serves as a senior fellow in the Center for Meaning and Purpose at Colorado State University, is one of Simon Sinek’s Optimist Instructors, and is a regular contributor to Harvard Business Review. Zach recalls how a cab driver in a Washington, DC parking lot changed everything for him. That encounter, alongside a group of university janitors and an early reading of Viktor Frankl, sent him back to study meaningfulness and find his purpose. Together, they unpick why we are more connected than ever and lonelier than ever, and why the opposite of loneliness isn’t having more people around you. Zach argues that this is not a disengagement crisis, nor really a loneliness epidemic, but a mattering deficit. He traces how, before we search for food, we search to matter, and how that first grasp at birth becomes our unending quest for significance. Zach illuminates the research with a wealth of wonderful stories, because everything in the book is something he observed an actual person doing. He unpacks his NAN framework of noticing, affirming and needing, an antidote to automaticity, from one supervisor’s noticing notebook to the five words that show someone they are needed. To leaders, he offers this: resist the label and seek to understand relentlessly, because a people problem is almost always a systems problem. He makes the case for treating the skills of seeing, hearing and valuing others as technical skills rather than soft ones, since it is almost impossible for anything to sustainably matter to someone if they don’t first believe that they matter. And as AI takes over technical and operational work, he foresees a relational premium: the people who can do these things will be the ones to usher us into the future. And at the heart of it all sits one question: when you most felt that you mattered to someone else, what were they doing? A warm, clear and in-depth conversation, full of hope, with practices that can change the trajectory of a life: our own, and those of the people we come into contact with. Because mattering begets mattering. Selected links from episode: You can connect with Zach: Zach Mercurio’s website - https://www.zachmercurio.com The Power of Mattering - https://www.matteringbook.com Free mattering resources, including meaningful gratitude templates and a self-assessment - https://www.zachmercurio.com/mattering Zach on LinkedIn - https://www.linkedin.com/in/zachmercurio Zach on Instagram - https://www.instagram.com/zachmercurio For all the links from the conversation, head over to: https://outoftheclouds.com/podcast/zach-mercurio/ For Anne's upcoming free masterclass, Authored, head over here: https://www.annevmuhlethaler.com/authored/ Story is The Strategy - Anne's 2h on-demand masterclass Website: https://outoftheclouds.com/ Subscribe to The Mettā View: https://annevmuhlethaler.com/the-metta-view Follow Anne on IG: https://www.instagram.com/annvi/ BlueSky: https://bsky.app/profile/annvi.bsky.social LinkedIn: https://www.linkedin.com/in/anne-v-muhlethaler Hosted on Acast. See acast.com/privacy for more information.















