Leaders in the Multifamily industry have a lot of decisions to make when it comes to providing residents with the best possible solutions for their technology needs. This podcast will explore topics and trends shaping the resident experience and how to improve that experience using technology. Join Cox Communities host, Valerie M. Sargent, as she has conversations with thought leaders and experts to help you make the best decisions for your communities.
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37 recent
September 19, 202442 min
From First-Gen to Next-Gen: The Evolution of Multifamily IoT
Ned Murphy, President & Chief Operating Officer of Ambient Property Technologies, and Guillermo Rivas, Vice President of New Business Development at Cox Communications join host Valerie M. Sargent on this episode of Open Door, presented by Cox Communities. Together, they explore the evolution of IoT technology in property management, and share insights into the early challenges, lessons learned, and the exciting future of IoT in Multifamily communities. Whether you're a property manager, developer, or technology enthusiast, this episode is packed with valuable insights you won't want to miss.Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
August 29, 202441 min
Staying Relevant: How To Bring Technology To Mature Portfolios
Tony Sousa, Vice President of Marketing Relations at RPM Living and Jerrod Smith, Vice President at Cox Communities join host Valerie M. Sargent on this episode of Open Door, presented by Cox Communities. Together, Tony and Jared share their extensive experience in leveraging smart home technology to enhance resident experiences and drive operational efficiency in older Multifamily communities. Plus, the conversation delves into the benefits, challenges, and best practices for retrofitting mature Multifamily communities with the latest innovations. From understanding unique property goals to fostering effective communication and partnerships, this episode is packed with valuable insights for property managers, operators, and technology suppliers alike. So press play and make sure you don’t miss this fun and insightful episode!Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
August 15, 202434 min
Leveraging AI Tech In Multifamily Marketing
Martin Canchola, Chief Strategy Officer at Apartment SEO, and Sarah Liu, Partner at Fifth Wall, join Valerie M. Sargent on this episode of Open Door, presented by Cox Communities. Together, they dive into the world of AI and its game-changing impact on marketing in the Multifamily industry. Discover the top AI tools revolutionizing service delivery and operational efficiency, and unravel the differences between them. From selecting the perfect tech to navigating potential pitfalls like authenticity and human-AI interactions, Martin and Sarah reveal the best practices and winning strategies. Plus, they also dish out advice on how SEO strategies are evolving in response to AI advancements, ensuring you're armed with actionable insights to conquer this new technological landscape. Don't miss out – hit play now for a fun and insightful discussion!Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
August 1, 202443 min
Renter Preferences: From Sustainability to Connectivity
Kendall Pretzer, CEO of Grace Hill, and Brian Stifel, SVP of Brands at Cox Communications join host Valerie M. Sargent on this episode of Open Door, presented by Cox Communities. Together, they discuss the latest data on renter preferences and reveal strategies for Multifamily communities to stay ahead of the curve. Plus, they break down the growing importance of pet amenities, health and fitness features, and smart home technology in fostering a strong community atmosphere. They also emphasize the significance of sustainability initiatives and reliable connectivity for modern renters, alongside the ongoing need for effective property maintenance and communication. The dialogue is a deep dive into how Multifamily communities can create a positive, well-rounded living experience by balancing cutting-edge technology with a strong focus on community and personal interaction. So press play and make sure you don’t miss this fun and insightful episode!Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
July 18, 202442 min
Bridging the Gap: Solving for Multifamily Staffing and Retention with Smart Tech
Jen Piccotti, the President of Swift Bunny and Mathew Koenig, the Director of Sales Strategy and Enablement at Cox Communications join host Valerie M. Sargent on this episode of Open Door, presented by Cox Communities. Together, they delve into the transformative power of AI, IoT, and data analytics in addressing staffing challenges in Multifamily communities. They also explore the fine balance of integrating smart solutions to streamline maintenance, optimize workflows, and enhance resident experiences, without overloading staff with additional hurdles. Listen in as they discuss the critical aspects of training, support, and the human touch in successfully implementing new technologies. You'll discover how smart tech is revolutionizing the industry from automated ticketing systems to AI-powered hiring processes. So press play and make sure you don’t miss this fun and insightful episode!Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
July 2, 202443 min
Sustainability in Multifamily: Securing Value and Reducing Risks
Chris Laughman, Senior Director of Energy & Sustainability at Greystar and Kelly Williams, Vice President of Environmental Sustainability at Cox Enterprises join host Valerie M. Sargent on this episode of Open Door, presented by Cox Communities. Together, they discuss the critical topic of sustainability in Multifamily housing, and emphasize the need for protecting asset value against environmental risks while enhancing operational efficiencies. They also delve into the crucial benefits of sustainable investments, the community's role in conservation education, and the value of sustainable landscaping. Plus, they explain the growing focus on data disclosure through industry standards, and how financial incentives are shaping the push towards greener practices. Chris and Kelly also shed light on the significance of green certifications, the journey to improve energy efficiency, especially in older buildings, and the relentless pursuit of carbon neutrality amidst an evolving energy grid. With precise insights on the interdependencies between technology, data analytics, and sustainability, this episode is must-listening for anyone looking to deploy effective sustainability strategies for the betterment of their multifamily communities, and the environment at large. So press play and get ready to take a deep dive into the complex and vital world of sustainability in the Multifamily industry.Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
June 20, 202438 min
A Race without a Finish Line: Cybersecurity for Multifamily Communities
Julianne Goodfellow, Vice President of Government Affairs at the National Multifamily Housing Council, and Kim Keever, Chief Information Security Officer & SVP at Cox Communications, and Member of the President’s National Security Telecommunications Advisory Committee, join Valerie M. Sargent to discuss the escalating challenge of cybersecurity in the multifamily industry. Together, they shed light on the staggering amount of cybercrime that exists, and discuss the critical need for strategic defenses against sophisticated phishing and social engineering attacks. Plus, they also tackle the complexity of vetting new technology products, and provide invaluable insights into best practices for securing information. This episode is a must-listen for anyone keen on understanding how to bolster cybersecurity measures to ensure not just compliance, but also residents' trust. So press play and make sure you don’t miss this fun and insightful episode!Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsLinkedIn: @Cox CommunitiesPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
June 6, 202440 min
Challenges and Opportunities: Navigating Multifamily Trends in 2024
Sharon Wilson Géno, President of the National Multifamily Housing Council, and Vickie Rodgers, Senior Vice President at Cox Communities, join Valerie M. Sargent to explore the latest trends, challenges, and opportunities that are impacting Multifamily industry performance in 2024, and beyond. From the impacts of demographic shifts to the changing regulatory environment, the trio covers the evolving landscape that is shaping not just living spaces but also lifestyles. So press play and make sure you don’t miss this fun and insightful episode! Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsLinkedIn: @Cox CommunitiesPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
May 23, 202439 min
Balancing the Scales: Supporting Residents with the Right Multifamily Housing Policies
Courtney LeVinus, President and CEO of the Arizona Multihousing Association and Susan Anable, the Phoenix Market Vice President at Cox Communications join Valerie M. Sargent to unfold the layers of government housing policies and their multifaceted effects on the multifamily industry. Together they take a deep dive into the housing shortage in Arizona and the legislative propositions that seek to encourage development and expedite processes. Plus, they also discuss Cox Communications' efforts to bridge the digital divide by providing subsidized internet services and establishing technology labs in community centers. With an economy that heavily depends on the free market, Courtney and Susan also examine the implications of price controls on rent and the necessity of internet access as a basic amenity, forming an integral part of modern living. So, buckle up for a riveting journey through the intersections of housing, technology, and community development, and press play to make sure you don’t miss this fun and insightful episode!Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsLinkedIn: @Cox CommunitiesPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
May 9, 202440 min
AI After Hours: Unlocking Tech's Off The Clock Potential
In this thought provoking episode, Lacy Brown, Senior Vice President of Multifamily Operations at Case & Associates, and David Lee, Assistant Vice President of New Ventures and AI at Cox Communications, sit down with Valerie M. Sargent to discuss the transformative role of artificial intelligence in the Multifamily industry. Together, they reveal how AI can be used to augment staff talents, increase productivity, and revolutionize interactions with prospective residents. Lacy also highlights the impressive feats of Case & Associates’ AI virtual assistant named Kelsey, from managing leads after hours to forging personal connections with those potential residents. David and Lacy also address AI's impact on staffing, balancing concerns over data privacy, and its ability to elevate customer service and maintenance tasks. Plus, they explore AI's burgeoning role in enhancing resident social life and engagement within multifamily communities. So press play and make sure you don’t miss this fun and insightful episode!Follow UsTwitter @CoxCommFacebook @coxcommunicationsInstagram @coxcommunicationsLinkedIn: @Cox CommunitiesPresented by Cox Communitieshttps://www.cox.com/residential/mdu-community.html
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