No Show

Hosted by Jeff Borman and Matt Brown

Business

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Episodes

106

Latest episode

Nov 2026

Language

EN-US

About the show

No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees. Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals. Want to be a No Show sponsor, or partner up with us to cover your event? Contact our front desk and let's talk.

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60 recent

November 3, 202624 min

Star power

How did a French tire company become the world's most influential restaurant critic? In the first of a 2-parter, we trace the Michelin Guide from its beginnings as a motorists' handbook to its modern role as a global kingmaker in restaurants and hospitality. Plus: The growing business of Michelin tourism partnerships Can Michelin Keys will ever carry the same weight in the hotel world Why winning a Michelin star can be a mixed blessing Michelin's role as military equipment How restaurants can improve their ratings by losing a star

October 8, 202622 min

Numbers That Explain Travel In 2026

Jeff Borman is back, and he is welcomed by math. This week on No Show, he and Matt Brown trade favorite travel numbers of 2026 including: 🌐 What it costs to fuel a cross-country flight 🌐 How airlines cash in on loyalty and lounge crowds 🌐 What happens when budget competition disappears 🌐 How much time hidden fees steal from us Plus TV-inspired vacations, cruise lines thinking beyond the boat, tourism’s missing seat in government, and a national parks number that measures travel in hours instead of dollars.

September 23, 202626 min

Always Bring Your Own Caviar On Planes

Break out the travel glassware and vermouth atomizers, Michael Trager is going to help us untangle the facts and myths of loyalty programs, Vegas visitation, and lounge waiting times. Michael is founder of TravelZork and ZorkFest, casino loyalty obsessive, luxury travel expert, and the man better known by his superhero name as “The Baccarat Guy.” We'll talk: Whether Vegas is still selling something people want to buy The biggest lie we tell ourselves about airline miles Caviar on planes Why airport lounges are a mess The ridiculous work required to use your credit card perks What the best loyalty programs get right Why baccarat is worth your time, literally

September 9, 202625 min

Restorative Hospitality with Carley Montgomery

Carley Montgomery advises luxury boutique hotels, wellness properties, and retreats on how to transition away from superficial amenities and toward genuine, deeply restorative guest environments. She joins No Show to talk: Nothingness, boredom, and silence are features not bugs The relentlessness of biohacking trends The overlooked signals of a truly restorative space Why small, lower-end properties are well-positioned for restorative hospitality Her new book The Restorative Power of Place: How Travel and Hospitality Can Help Us Rest, Recover, and Reconnect Why buildings that "breathe" are worth a look.

August 27, 202624 min

Mr. Theme Park

Legendary theme park executive and International Theme Park Services founder Dennis Speigel joins No Show to talk about the economics of amusement, the widening divide between regional and destination parks, and why the industry still draws more Americans than all major professional sports combined. We also talk about: Meeting Dolly Parton and how Dollywood became a phenomenon How much new rides cost the parks The nuttiest concept that made it to the feasibility phase (think firearms) Building parks in emerging markets How repeat visitation drives nearly everything parks do Why food trucks could be the next big park trend How hotels are changing regional parks Riding the same rollercoaster 33 straight times

August 4, 202632 min

The Art and Science of Hotel Design with Vito F. Lotta

What makes a great hotel feel effortless? As hospitality strategist, architect, and owner's representative Vito F. Lotta explains, it's rarely the obvious design decisions. The best hotels succeed because thousands of invisible choices work together to create an emotional experience (while balancing operational realities). Even seemingly mundane decisions ... shower doors, elevator placement, storage rooms, lighting, and soundproofing ... are a balancing act for both guest and owner. In this episode we talk: The psychology of hotel arrivals and first impressions The hidden operational side of hotel design The changing role of the lobby bar Can the guest room bathroom be saved? Authentic materials vs. practical alternatives Why hotel room phones still exist How creative teams overcome stale thinking Finding the "spark" in hospitality projects

July 21, 202621 min

What to Expect at GBTA's 2026 Conference

In just two weeks, the GBTA | Global Business Travel Association 2026 Convention kicks off in Chicago, bringing together thousands of leaders shaping the future of business travel. Ahead of the event, Jeff Borman and Matt Brown sat down with Katharine Farrell , Vice President, Americas at GBTA, to talk about what's happening in the industry. While AI is dominating the headlines, travel managers are navigating geopolitical uncertainty, evolving traveler expectations, tighter budgets, duty of care, and a rapidly changing technology landscape. In this episode: 🛎️ The big themes at GBTA 2026. 🛎️ Why travel managers are more strategic than ever. 🛎️ How AI is actually being used inside corporate travel programs today. 🛎️ The unique challenges facing small and mid-market organizations. 🛎️ Whether the traditional RFP still has a place in an AI-first world.

July 7, 202625 min

Daniel Kuperschmid, President and CEO of the San Diego Tourism Authority

Daniel Kuperschmid has spent his career helping people discover exceptional places, first through three decades with Hyatt Hotels and now as President and CEO of the San Diego Tourism Authority. Daniel joins No Show to explore what it really takes to steward one of America's most visited destinations, balancing tourism, local communities, government, infrastructure, and long-term city building. We get into: Why and how San Diego is evolving its reputation. Where the majority of visitors are coming from. A tourism ecosystem that has to account for dollars coming in but also for the quality of life of the people who live and work in San Diego. The future of the San Diego Convention Center, environmental and social concerns, and the role of Measure C. Classy hidden neighborhoods, restaurants, and cultural gems every visitor should experience. The power of Comic-Con!

June 9, 202627 min

Hospitality And Tech with Joff Romoff

Joff Romoff, Google Cloud's Global Head - Travel & Hospitality, unpacks the real and imagined cultural gaps between Silicon Valley and the hotel industry. We talk how tech companies are asset-light and data-forward, while hoteliers are asset-heavy and still inclined to think of the room, not the customer, as the product. And, how AI is (very) quickly transforming how travelers get inspired via longer, richer prompts, demand for activity outranking accommodation, and a strong desire to trust the new infrastructure of search. But AI's real value is reducing friction, not obliterating human experience. The industry is now in an all-out technology arms race, with OTAs, brands, suppliers, and pretty much everybody else you can think of on the front lines.

May 12, 202625 min

Africa’s Hotel Pipeline with Trevor Ward

Here's one of the clearest conversations you'll hear on why Africa is not a single hotel market, but 54 radically different ones. W Hospitality's Trevor Ward breaks down the realities behind the continent's booming hotel pipeline, and why local capital, not foreign money, is driving most development. Infrastructure, aviation, politics, and risk perception shape hospitality growth in an environment where optimism and operational reality coexist (and collide). Trevor is an expert on hotel development, investment appraisals, and operator selection who understands the systems behind the systems behind the systems. Hospitality in those 54 markets is transforming in an unexpected, and impossibly fast, way.