New Process Podcast

Hosted by Mirko Kloppenburg

Business Management

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Latest episode

Jan 2026

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EN-US

About the show

Mirko Kloppenburg from NewProcessLab.com shares all the learnings and insights of his journey to rethink processes so that you can apply industry-proven BPM tools, methods, and best practices to manage, improve, and innovate your processes. Learn how to use the human-centric New Process approach - a symbiosis of New Work and Business Process Management - to push your business process or even the Management System of your organization to the next level and to inspire people for processes. Mirko has been working in several process management positions within the aviation industry for 20+ years. An industry which is known for its high safety standards and high process maturity level. Now, Mirko helps you to transfer these experiences to your own processes. He explores topics such as process purpose, process strategy, process design and improvement including process mining and RPA, process modeling, process implementation and process steering as well as improvement of process execution (i.e., lean, kaizen, six sigma) so that you can generate benefits immediately. Mirko challenges CPOs, process owners, architects, vendors, consultants, researchers, and cross-industry experts in interviews and provides answers to your questions in the ‘Ask Mirko’ sessions! Don’t miss it. Hit subscribe and get ready to rethink your process.

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January 7, 2026Episode 6756 min

#67 - Top BPM Topics 2026

#67 Learn more about the Top BPM Topics 2026 of the New Process Community as well as what the BPM Thought Leaders have on their list for the new year.In this episode, I’m sharing the results of the New Process Survey with you. More than 100 members of the New Process Community posted what they have on their list for 2026. I’ve read every single answer and categorized it to identify the top BPM topics 2026 for you.Today’s Guests:But I will not only share the results of the survey with you, I’ve also asked some top BPM Creators, Thought Leaders, and Researchers to share their top BPM topics with us:Amy Van Looy, professor at Ghent University in BelgiumZbigniew Misiak, founder of BPMtips.comTim Geppert, lecturer at School of Management and Law at Zurich University of Applied SciencesJulia Kupke, Senior Process Excellence Consultant at ApolixLaura Brandenburg, founder of Bridging The Gap for Business AnalystsCaspar Jans and Russell Gumersall from the BPM360 PodcastRegina Haar, Awareness Manager, and Carsten Behrens, founder and CEO of Modell AachenRoland Woldt from the What’s your Baseline? podcastBjörn Richerzhagen, founder of Minautics and organizer of the WorkflowAnalytica conferenceWil van der Aalst, Godfather of Process MiningYou’ll learn:What the top BPM topics for 2026 are and what you can do about them.If you haven’t had these topics on your radar yet, you should definitely double-check whether they are relevant to you or not.So, it’s a must-listen-episode to get 2026 started! 🚀Full report on New Process Pro:To read more about the results of the New Process Survey and what the topics of the BPM Thought Leader are, just go to New Process Pro to access the report.If you are not yet a member of New Process Pro, you can sign up for free here...---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

November 7, 2025Episode 6624 min

I'm back

#66 - In this episode, I am sharing a personal, unfiltered update recorded on holiday at Fleesensee: what happened over the past months, what worked, where I struggled — and the current learnings I’m using to move organizations toward a truly process-driven way of working. No polish, just real experience you can place in context. You’ll learn… What has happened since the last podcast episode Why I started working for Techniker Krankenkasse What my learnings of the past few month are with regards to buidling a process-driven organization and rethinking processes I hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode66---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

June 17, 2025Episode 6534 min

#65 EN - Processes 24/7 – How Vacation, Ironman, and Process Thinking Fit Together — with Henrik Niedieck from Lumics Consulting

In this episode, I’m talking to Henrik Niedieck about what it truly means to live processes 24/7 – professionally, personally, and even during vacation. We explore how process thinking becomes a mindset that shapes not only your work but the way you see the world – even from a beach chair.Today’s Guest:Henrik NiedieckHenrik is a Principal at Lumics Consulting – a joint venture between McKinsey & Company and Lufthansa Technik. For more than ten years, he has been supporting organizations in transforming their structures and processes using Lean methods and human-centric approaches.Henrik’s passion for process improvement goes far beyond his consulting projects. Whether he’s optimizing aircraft maintenance, coaching leadership teams, or analyzing guest flow at a holiday resort – he always sees the world through a process lens.He’s also a certified triathlon coach and Ironman athlete, applying the same discipline and continuous improvement mindset to sport as he does to business.We recorded this episode during a spontaneous vacation meetup at Fleesensee – in German, on video, from a beach chair. You’ll find the video here.The English version was translated using the AI tool HeyGen.You’ll learn:Why process thinking is not just a job, but a mindsetHow Lean and classic BPM can come together to create lasting impactWhat it takes to drive change in international organizationsHow process improvement and Ironman training are surprisingly similarAnd what happens when two process nerds sit down in a beach chair to reflect on structure, flow, and process gaps – even while on vacationI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode65---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

June 17, 2025Episode 6534 min

#65 DE - Prozesse 24/7 – Wie Urlaub, Ironman und Prozessdenken zusammenpassen — mit Henrik Niedieck von Lumics Consulting

In dieser Episode spreche ich mit Henrik Niedieck darüber, was es wirklich bedeutet, Prozesse rund um die Uhr zu leben – beruflich, privat und sogar im Urlaub. Wir erkunden, wie aus prozessorientiertem Denken eine Haltung wird, die nicht nur die Arbeit, sondern auch den Blick auf die Welt prägt – selbst vom Strandkorb aus. Heute zu Gast:Henrik Niedieck Henrik ist Principal bei Lumics Consulting – einem Joint Venture von McKinsey & Company und Lufthansa Technik. Seit über zehn Jahren begleitet er Organisationen bei der Transformation ihrer Strukturen und Prozesse – mit Lean-Methoden und einem menschenzentrierten Ansatz. Henriks Leidenschaft für Prozessverbesserung geht weit über seine Beratungsprojekte hinaus. Ob bei der Optimierung von Flugzeugwartung, dem Coaching von Führungsteams oder der Analyse von Gästeabläufen im Urlaubsresort – Henrik betrachtet die Welt immer durch die Prozess-Brille. Außerdem ist er zertifizierter Triathlon-Coach und Ironman-Athlet – und bringt dieselbe Disziplin und den Gedanken der kontinuierlichen Verbesserung auch im Sport zum Einsatz. Die Episode haben wir bei einem spontanen Urlaubstreffen am Fleesensee aufgenommen – auf Deutsch, per Video, direkt aus dem Strandkorb. Das Video findest du hier.Du erfährst: Warum prozessorientiertes Denken mehr als ein Job ist – nämlich eine HaltungWie Lean und klassisches BPM gemeinsam nachhaltige Wirkung entfaltenWas es braucht, um Veränderung in internationalen Organisationen voranzutreibenWarum Prozessmanagement und Ironman-Training mehr gemeinsam haben, als man denktUnd was passiert, wenn zwei Prozess-Nerds im Strandkorb über Struktur, Flow und Prozesslücken philosophieren – sogar im UrlaubIch hoffe, dir gefällt diese Episode des New Process Podcast und du bist neugierig auf mehr. Abonniere den Podcast, damit du keine Folge verpasst! Die Links und Shownotes zur Episode findest du hier:https://www.NewProcessLab.com/episode65 ---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

May 21, 2025Episode 6439 min

#64 DE - Dein Weg zur prozessorientierten Organisation

In dieser Episode zeige ich dir, wie du die ersten Schritte auf dem Weg zu einer wirklich prozessorientierten Organisation gehen kannst. Egal, ob du gerade erst mit BPM startest oder einen neuen Impuls suchst – diese Folge hilft dir, Klarheit zu gewinnen und ins Handeln zu kommen. Du erfährst: Warum Prozesse nur funktionieren, wenn sie einen klaren und inspirierenden Purpose habenWie eine gemeinsame Prozesssprache für Klarheit und Ausrichtung sorgtWelche Rollen notwendig sind, um Prozesse wirklich lebendig werden zu lassenWarum einfache, intuitive Modelle der Schlüssel zu echter Beteiligung sindWie dir die BPM Roadmap hilft, Schritt für Schritt eine prozessorientierte Organisation aufzubauenHier kannst du den BPM Roadmap Mini-Kurs kostenlos starten: NewProcessLab.com/roadmap Ich hoffe, dir gefällt diese Episode des New Process Podcasts und du bist schon gespannt auf die nächste Folge. Abonniere den Podcast gerne, damit du keine Ausgabe verpasst! Alle Links und Shownotes zur Episode findest du unter:https://www.NewProcessLab.com/episode64---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

May 21, 2025Episode 6439 min

#64 EN - Your Path to a Process-Driven Organization

In this episode, I share how to take your first steps toward building a truly process-driven organization. Whether you’re just starting with BPM or looking for a fresh perspective, this episode will help you gain clarity and momentum.For the second time, this episode is not only available in English but also in German! 🚀You’ll learn:Why processes only work when they have a clear and inspiring purposeHow a shared process language creates clarity and alignmentWhich roles are essential to truly bring processes to lifeWhy simple, intuitive models are key to genuine engagementHow the BPM Roadmap helps you build a process-driven organization – step by stepGet the BPM Roadmap Mini Course for free:NewProcessLab.com/roadmapI hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode64---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

April 8, 2025Episode 6339 min

#63 - Successful Architecture Implementation — with Roland Woldt

#63 Get on this flight with Roland Woldt to learn more about Successful Architecture Implementation.In this episode, I'm talking to Roland Woldt about his new book “Successful Architecture Implementation”. The book is a holistic guide on how to successfully run your Enterprise Architecture — or as I would call it — Business Process Management implementation project. Today’s Guest: Roland Woldt Roland is a BPM, process mining, and transformation consultant, podcast host, and author. Roland has an impressive track record of more than 25 years in the BPM space. He worked as a consultant and in management positions for Accenture, Software AG, KPMG and iGrafix. Together with J-M Erlendson, Roland is hosting the What's your baseline? podcast. A few days ago, he published his first book to share all his experience with the BPM and Enterprise Architecture community. Roland lives in northern Virginia, about an hour's drive from Washington DC, together with his wife, two dogs, two cats, and seven chickens. You’ll learn: What Roland's new book is all aboutHow this contributes to building a process-driven organizationWhat Roland's predictions for the future of BPM areWhere to meet Roland in person in the near future if you are living in EuropeI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode63---Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

March 12, 2025Episode 6243 min

#62 DE - State of New Process 2025

#62 DE - In dieser Episode gebe ich einen Überblick über den aktuellen Stand von New Process im Jahr 2025. Ich fasse zusammen, was New Process wirklich ist, welche neuesten Entwicklungen es gibt und wie es genutzt werden kann, um eine prozessorientierte Organisation aufzubauen.Zum ersten Mal ist diese Episode nicht nur auf Englisch, sondern auch auf Deutsch verfügbar! Falls du dennoch lieber die englische Version hören möchtest, wechsle einfach zur anderen Episode.Du erfährst:Was New Process eigentlich ist und wo wir im Jahr 2025 damit stehenWie du Menschen für Prozesse begeistern kannstWie du eine prozessorientierte Organisation entwickelstIch hoffe, dir hat diese Episode des New Process Podcast gefallen und du bist gespannt auf die nächste. Abonniere den Podcast, damit du keine Folge verpasst!Die Links und Shownotes zu dieser Episode findest du unter:https://www.NewProcessLab.com/episode62---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

March 12, 2025Episode 6244 min

#62 EN - State of New Process 2025

#62 EN - In this episode, I’m providing an overview of the current State of New Process in 2025. I’m recapping on what New Process really is, its latest developments, and how it can be used to build a process-driven organization.For the first time ever, this episode is not only available in English but also in German! If you prefer listening to the German edition, just switch to the other episode.You’ll learn:What New Process actually is and where we are with it in 2025How you can get people excited about processesHow to develop a process-driven organizationI hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode62---Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap

February 12, 2025Episode 6146 min

#61 - Transforming organizations with the Viable System Model — with Dr. Martin Pfiffner

#61 Learn more about how the Viable System Model can be used to transform an organization. - And how this can be implemented into BPM.In this episode, I'm talking to Dr. Martin Pfiffner about the Viable System Model (VSM). A model, which focuses on the third dimension of organizing: the communication and steering. This perspective is super interesting for us as process people and there are some interesting aspects, how we can implement the learnings into processes.Today’s Guest:Dr. Martin Pfiffner Martin studied at the University of St. Gallen, where he graduated with a PhD in economics. As an assistant to Professors Peter Groß in sociology and Fredmund Malik in management, he worked his way into system-oriented management theory. Later, he studied management cybernetics in Canada and Wales with Professor Stafford Beer.Martin is considered one of the world’s leading experts in the practical application of the Viable System Model. In the past 30 years, Martin has supported countless economic, public or private organizations from all around the world.He built up Team Syntegrity Europe and became Senior Partner, Executive Board Member and Member of the Board of Directors of Malik Management AG.Since 2017, he has bundled his consulting activities under the brand of mp consulting and is helping to organize and structure companies based on the theory and practice of managerial cybernetics and systems sciences.You’ll learn:What the Viable System Model isHow it can be used to transform organizationsAnd what we as process people can learn from itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode61---Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to take your first steps toward a process-driven organization?Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:NewProcessLab.com/roadmap