NARPM Radio

Hosted by NARPM

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Episodes

100

Latest episode

Oct 2026

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About the show

Property management radio for NARPM members. Get tuned in!

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60 recent

October 21, 2026Episode 25033 min

Conference ROI: Why Walking In With Three Problems Beats Walking Out With Fifteen

Oct. 21, 2026 Every property manager comes home from a conference with a notebook full of ideas and good intentions, but most of those ideas never go anywhere. In this episode, host Pete Neubig sits down with Robert Dell’Osso, Co-Founder and CEO of Master Key Property Management, to break down a simple framework for getting real value out of conferences instead of walking away overwhelmed. They talk through identifying your top operational bottlenecks before you ever arrive, how to prioritize sessions and vendor conversations around those specific problems, why hallway and bar conversations often beat the breakout sessions, and how to bring ideas back to your team without triggering burnout or pushback. The conversation also digs into why door count still matters when PMs compare notes, and how timing your rollout around the conference calendar can turn a stack of notes into a built-out business over a few years.

October 14, 2026Episode 24936 min

Build the Systems, Then Leave the Field: Scaling a Property Management Business from Anywhere

Oct. 14, 2026 This episode of the NARPM® Radio podcast breaks down the sequence one property management business owner, Cameron Trope, Broker/Owner of Emerson Property Management, followed to step away from day-to-day operations without sacrificing service quality: build the systems first, then leave the field. The conversation traces how early process checklists that tried to cover every possible scenario actually became unusable, why bringing in outside implementation help made the difference, and how shifting tasks to lower-cost remote team members only worked once the underlying process was solid. It also covers the policy decisions that quietly maintain consistency at scale, why low churn tracks directly to clear expectations across the team, and why growth that breaks an old system is usually a healthy sign rather than a warning. Owners and investors will come away with a concrete picture of what actually has to be in place before you can run a business from anywhere.

October 7, 2026Episode 24840 min

From Zero Doors to 1,200 Units: A Blueprint for Scaling In-House Maintenance

Oct. 7, 2026 Two brothers took their property management company from zero doors to over 1,200 units in just six years and, along the way, built one of the most durable in-house maintenance operations in the industry. In this episode, Pete talks with the Shannon Property Management co-founders about how they split their maintenance team into three distinct roles: ticket technicians, 1099 make-ready crews, and independent estimators, and why keeping the estimator out of the make-ready team (with no "skin in the game") protects both pricing integrity and owner trust. They also get into utilization tracking, what it actually costs to bring maintenance in-house (insurance, trucks, inventory), the real financial risk of quitting two jobs to start from scratch, and what's driving their next move: spinning off a standalone AC repair company.

September 30, 2026Episode 24737 min

How to Survive Losing Your Biggest Client (And Come Out Stronger)

Sept. 30, 2026 When Northpoint Asset Management lost 1,500 doors overnight in a major institutional consolidation, CEO Dan French had to rebuild fast. In this episode, Dan joins host Pete Neubig to unpack what really happened when a large capital partner consolidated its portfolio onto a single property manager, the SFR churn rates operators rarely admit to publicly, and how a deliberate client-pruning strategy turned a painful loss into a leaner, more resilient business. Dan shares the leadership mindset that carried his team through the disruption, the "owner concierge desk" system Northpoint built to catch problematic clients early, and how the crisis accelerated a pivot into small multifamily and build-to-rent management, plus a referral opportunity for SFR managers who don't serve that market themselves.

September 23, 2026Episode 24636 min

Building a Property Management Company Worth Owning

Sept. 23, 2026 In this episode, host Pete Neubig sits down with Chapin Hemphill, a two-time property management entrepreneur who left a corporate leadership role, built a 132-door firm from the ground up using remote staff and automation, and successfully exited it, only to start over again in a new state. The conversation covers what it actually takes to build a property management company that's valuable enough to sell, the books and frameworks that shaped that thinking, and how AI is now changing the way operators train remote team members, build internal tools, and hand off tasks that used to require specialized hires. It's a candid look at entrepreneurship, resilience through personal setbacks, and what "building to sell" really means, even when selling isn't the goal.

September 16, 2026Episode 24537 min

The Filing Habit That Cut One Firm's Eviction Rate by 80%

Sept. 16, 2026 Eviction law is moving fast, and the property managers who don't keep pace are paying for it. In this episode of NARPM Radio, host Pete Neubig talks with the eviction attorneys of Loebsack & Brownlee - Chris Loebsack, Hans Dara and Jared Schmidt - about the current state of evictions across the Southeast. The conversation covers how to vet applicants against increasingly sophisticated fraud, the case for pursuing lease-violation evictions rather than waiting on non-payment, and the data behind one simple habit (filing consistently) that helped one client cut their writ rate from 27% to under 5%. Whether you're managing a handful of doors or a multi-state portfolio, it's a practical look at reducing risk and protecting your properties.

September 9, 2026Episode 24439 min

The Fee Increase Formula: How to Raise Prices Without Losing Clients

Sept. 9, 2026 Jeff and Jerry Hornberger scaled the Hornberger Group to nearly 700 units in three years, making almost every mistake along the way. In this episode of NARPM Radio, they break down the real cost of growing too fast, the decision to let go of a longtime client to protect their team, and how they finally got past their fear of raising fees, rolling out a new PMA that grew revenue by over 40% while losing just two clients. This is a candid, numbers-driven look at what it actually takes to scale a property management business.

September 2, 2026Episode 24336 min

Relationships Over Referral Fees: The Growth Strategy Behind a Record Month

Sept. 2, 2026 Kyle Frederickson, co-founder of Keyrenter Boise, shares how his property management company added 36 new doors in a single month without spending a dollar on paid leads. He breaks down how he built a referral network from scratch after moving to a new city with zero connections, why "less is more" beats casting a wide net with brokerages, and the simple habit (actually answering the phone) that keeps referral relationships compounding for years. The conversation also gets into the review-generation tactics that turned a painful one-star review into content, and how he and his business partner — one the visionary, one the integrator — navigate disagreements without letting them fester.

August 26, 2026Episode 24239 min

Right People, Right Seats: A Property Management Turnaround Story

Aug. 26, 2026 A year ago, Rob Kazen was burnt out, buried in day-to-day operations, and unknowingly holding his own company back. In this episode, the Broker/CEO of First Choice Property Management joins host Pete Neubig to share how promoting the right person into the right seat, paired with a shift from portfolio-based to pod structure, new AI tools, and real accountability metrics, transformed both his business and his role within it. It's a candid look at what it actually takes to move from working in your business to leading it.

August 19, 2026Episode 24135 min

From Tribal Knowledge to Process Culture: How to Scale Without Losing Control

Aug. 19, 2026 Most property management businesses start in what Ben Serven calls the "tribal knowledge" stage, where nothing is documented, and decisions live in people's heads. Pete sits down with Ben, founder and CEO of BlackSheep Global, to break down the four levels of process culture every PM business moves through on the way to sustainable growth, and why belief and documentation alone aren't enough without real accountability. They also cover the door-count threshold where "figuring it out as you go" stops working, and why departmental structures tend to scale more cleanly than portfolio models.