NARPM Radio

Hosted by NARPM

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Episodes

100

Latest episode

Nov 2026

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About the show

Property management radio for NARPM members. Get tuned in!

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60 recent

November 11, 2026Episode 25336 min

Trim to Grow: The Client-Firing Strategy Behind Lower Churn and Higher Profit

Nov. 11, 2026 This episode traces how a “take any door” property management shop became a focused single-family specialist built around one ideal client profile. Chase Coleman, Co-Founder and Managing Partner of Rental Management Group, breaks down the real decision points behind trimming a mixed, inefficient portfolio down to a single asset class, the annual team exercise (“Winter Is Coming”) used to let go of problem clients, and why cutting owner and staff churn moved the needle on growth more than chasing new doors ever did. The conversation also delves into how proactive, performance-based conversations with investors are opening new paths to referrals and off-market acquisitions, a practical look at building a more sustainable, profitable management business rather than a bigger one.

November 4, 2026Episode 25235 min

Rental Application Fraud Is Getting Harder to Catch: Here’s What’s Changing

Nov. 4, 2026 In this new episode of NARPM® Radio, Pete Neubig sits down with Rob Whiting, Co-Founder and CEO of Boom, to talk about what’s really happening behind the scenes of rental applications. They cover why fraud is getting harder to detect as AI makes fake documents more convincing, why most underwriting criteria are too rigid to account for real-world nuance, and the fair housing implications behind the first-come-first-served debate. Rob also breaks down what separates a high-converting application funnel from one that’s bleeding prospects, and what property managers should really be asking screening vendors before signing a contract. It’s a practical look at where applications stall, where fraud hides, and how to think about speed and compliance at the same time.

October 28, 2026Episode 25143 min

Everything Changes, Nothing Changes: A 30-Year Framework for Adopting New Technology

Oct. 28, 2026 Pete sits down with a thirty-year property management veteran and 2018 NARPM Past President Brian Birdy, MPM RMP, for a conversation about what’s actually changed in the business and what hasn’t. From a three-ring binder rent roll to flyer boxes, five-vendor trade show floors, and now AI agents, he walks through every technology shift he’s lived through and lands on the same point each time: the job itself- marketing the home, maintaining it, and communicating with the owner- hasn’t moved. They get specific about how to bring new technology into a company without breaking what already works, how he decides which vendors actually earn his business, and why churn is the one number that never goes away no matter how much you scale.

October 21, 2026Episode 25033 min

Conference ROI: Why Walking In With Three Problems Beats Walking Out With Fifteen

Oct. 21, 2026 Every property manager comes home from a conference with a notebook full of ideas and good intentions, but most of those ideas never go anywhere. In this episode, host Pete Neubig sits down with Robert Dell’Osso, Co-Founder and CEO of Master Key Property Management, to break down a simple framework for getting real value out of conferences instead of walking away overwhelmed. They talk through identifying your top operational bottlenecks before you ever arrive, how to prioritize sessions and vendor conversations around those specific problems, why hallway and bar conversations often beat the breakout sessions, and how to bring ideas back to your team without triggering burnout or pushback. The conversation also digs into why door count still matters when PMs compare notes, and how timing your rollout around the conference calendar can turn a stack of notes into a built-out business over a few years.

October 14, 2026Episode 24936 min

Build the Systems, Then Leave the Field: Scaling a Property Management Business from Anywhere

Oct. 14, 2026 This episode of the NARPM® Radio podcast breaks down the sequence one property management business owner, Cameron Trope, Broker/Owner of Emerson Property Management, followed to step away from day-to-day operations without sacrificing service quality: build the systems first, then leave the field. The conversation traces how early process checklists that tried to cover every possible scenario actually became unusable, why bringing in outside implementation help made the difference, and how shifting tasks to lower-cost remote team members only worked once the underlying process was solid. It also covers the policy decisions that quietly maintain consistency at scale, why low churn tracks directly to clear expectations across the team, and why growth that breaks an old system is usually a healthy sign rather than a warning. Owners and investors will come away with a concrete picture of what actually has to be in place before you can run a business from anywhere.

October 7, 2026Episode 24840 min

From Zero Doors to 1,200 Units: A Blueprint for Scaling In-House Maintenance

Oct. 7, 2026 Two brothers took their property management company from zero doors to over 1,200 units in just six years and, along the way, built one of the most durable in-house maintenance operations in the industry. In this episode, Pete talks with the Shannon Property Management co-founders about how they split their maintenance team into three distinct roles: ticket technicians, 1099 make-ready crews, and independent estimators, and why keeping the estimator out of the make-ready team (with no "skin in the game") protects both pricing integrity and owner trust. They also get into utilization tracking, what it actually costs to bring maintenance in-house (insurance, trucks, inventory), the real financial risk of quitting two jobs to start from scratch, and what's driving their next move: spinning off a standalone AC repair company.

September 30, 2026Episode 24737 min

How to Survive Losing Your Biggest Client (And Come Out Stronger)

Sept. 30, 2026 When Northpoint Asset Management lost 1,500 doors overnight in a major institutional consolidation, CEO Dan French had to rebuild fast. In this episode, Dan joins host Pete Neubig to unpack what really happened when a large capital partner consolidated its portfolio onto a single property manager, the SFR churn rates operators rarely admit to publicly, and how a deliberate client-pruning strategy turned a painful loss into a leaner, more resilient business. Dan shares the leadership mindset that carried his team through the disruption, the "owner concierge desk" system Northpoint built to catch problematic clients early, and how the crisis accelerated a pivot into small multifamily and build-to-rent management, plus a referral opportunity for SFR managers who don't serve that market themselves.

September 23, 2026Episode 24636 min

Building a Property Management Company Worth Owning

Sept. 23, 2026 In this episode, host Pete Neubig sits down with Chapin Hemphill, a two-time property management entrepreneur who left a corporate leadership role, built a 132-door firm from the ground up using remote staff and automation, and successfully exited it, only to start over again in a new state. The conversation covers what it actually takes to build a property management company that's valuable enough to sell, the books and frameworks that shaped that thinking, and how AI is now changing the way operators train remote team members, build internal tools, and hand off tasks that used to require specialized hires. It's a candid look at entrepreneurship, resilience through personal setbacks, and what "building to sell" really means, even when selling isn't the goal.

September 16, 2026Episode 24537 min

The Filing Habit That Cut One Firm's Eviction Rate by 80%

Sept. 16, 2026 Eviction law is moving fast, and the property managers who don't keep pace are paying for it. In this episode of NARPM Radio, host Pete Neubig talks with the eviction attorneys of Loebsack & Brownlee - Chris Loebsack, Hans Dara and Jared Schmidt - about the current state of evictions across the Southeast. The conversation covers how to vet applicants against increasingly sophisticated fraud, the case for pursuing lease-violation evictions rather than waiting on non-payment, and the data behind one simple habit (filing consistently) that helped one client cut their writ rate from 27% to under 5%. Whether you're managing a handful of doors or a multi-state portfolio, it's a practical look at reducing risk and protecting your properties.

September 9, 2026Episode 24439 min

The Fee Increase Formula: How to Raise Prices Without Losing Clients

Sept. 9, 2026 Jeff and Jerry Hornberger scaled the Hornberger Group to nearly 700 units in three years, making almost every mistake along the way. In this episode of NARPM Radio, they break down the real cost of growing too fast, the decision to let go of a longtime client to protect their team, and how they finally got past their fear of raising fees, rolling out a new PMA that grew revenue by over 40% while losing just two clients. This is a candid, numbers-driven look at what it actually takes to scale a property management business.

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