Mission Qualfon

Hosted by Mission Qualfon

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Nov 2024

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About the show

Most companies, including BPOs, have a mission statement that demonstrates its core values, but do its employees know and understand what it stands for? Each month, Qualfon executives and employees across our organization will join hosts Marisol Sanchez and Jeremy Lunnen for a deep dive into how they live the Qualfon mission through mentorship, learning and development, community involvement, and communication.

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November 18, 202428 min

Empathy in Action: Exploring the Role of Qualfon’s Care Coaches with Brian Dedera and Abel Cruz

In this episode of Mission Qualfon, host Jeremy delves into the powerful role of empathy within Qualfon’s culture. Joined by Brian Dedera, a seasoned Qualfon Care Coach with over a decade of experience, and Abel Cruz, Managing Director, they explore the importance of empathy in building genuine connections and supporting employees and their families. From sharing insights on empathy’s role in management to discussing how care coached offer 24/7 support for personal challenges, they highlight the impact of empathy in creating a supportive work environment. Tune in for a meaningful conversation on how empathy shapes Qualfon’s mission and strengthens our community.

July 15, 202454 min

How to Achieve Work/Life Balance: Insights from Mike Jossi, Chief Person Officer, and Renea Malara, Sr. Director of US Benefits

In this episode of Mission Qualfon, hosts Jeremy and Aimee delve into the critical topic of work/life balance. They are joined by Mike Jossi, Qualfon’s Chief Person Officer, and Renea Malara, Sr. Director of US Benefits, who share their valuable insights. Together, they discuss the essential strategies for achieving and maintaining a healthy work/life balancein today's demanding work environment.

May 31, 202455 min

The Importance of Motivating your Team Members with Site Director, Leila Lassetter and Mission Manager, Laron Dixon

In this episode, Jeremy and Aimee are joined by Site Director, Leila Lassetter, and Mission Manager, Laron Dixon, to discuss the crucial role of creating a motivating environment for the members on their team. They stress how essential it is for employees to feel valued at work because the recognition of good work gets repeated. Leila and Laron also share their experiences transitioning to a virtual workspace, while maintaining personal connections with their teams. Their acknowledgement of these individuals ensures that everyone they engage with feels motivated to continue to be the best at what they do.

April 19, 202443 min

The Art of Listening: Exploring Deep Connections with Brian Hadley, SVP, Sales and Coaching

Dive deep into the transformative power of listening in this episode of Mission Qualfon, where Jeremy and Aimee are joined by Qualfon's Brian Hadley, SVP, Sales and Coaching. Known for his roles as a coach, leader and teacher, Brian sheds light on why listening is an essential skill in both professional and personal contexts. He shares his journey of mastering active listening, emphasizing that like any skill, it requires practice and intention. Discover how asking the right questions can unveil stories and insights that go beyond surface-level conversations, leading to deeper understanding and connection. This episode will challenge you to rethink how you listen by remaining curious, embracing silence and fostering an environment where meaningful conversations can flourish.

March 18, 202424 min

Unveiling Mission Qualfon, Season 5: A Journey with New Co-host Aimee Sibul

Join us for an exciting start to season 5 of the Mission Qualfon Podcast, where we're shaking things up with a new co-host, Aimee Sibul! In this episode, Aimee, alongside host Jeremy Lunnen, introduces herself and shares her unique journey to Qualfon, from her background in hospitality/event coordinating to her current role as the Mission Officer Director of Philippines. Discover why Qualfon's culture and mission resonated with Aimee and gain insights into the distinct role of the Mission Office. Plus, get a sneak peek into the new season's format, featuring experts discussing topics aimed at empowering listeners to apply valuable lessons in their personal and professional lives. Tune in next time as we explore the power of listening and embark on an enlightening journey together!

December 26, 202357 min

Leadership Unveiled: The Journey Within Qualfon’s 3M Philosophy

In the season four finale of Mission Qualfon, unravel Anand Nagere’s extraordinary leadership journey within Qualfon’s established 3M philosophy – Mentor, Manager, Messenger. From a mechanical engineer in India to a pivotal role as a Process Optimization Engineer (POET) at Qualfon, Anand shares insights into the POETs’ impact on internal processes, strategic accounts, and global business services. Beyond the corporate realm, discover Anand’s leadership triumphs at the Toastmaster club and his contributions to Qualfon’s holistic development. Join Jeremy and Marisol for an inspiring episode that unveils leadership excellence at Qualfon.

October 27, 202333 min

Mission-Driven IT: Balancing Technical Skills with a Human Factor with Ian Catolico, SVP, IT and James Wagner, VP, IT

Joining Jeremy and Marisol this week are two members of our IT team, Ian Catolico and James Wagner. Ian and James discuss their experiences, personal journeys and the unique positioning of Qualfon’s IT department. They also touch upon the synergy between the IT team members and how the department effectively blends technical prowess with exceptional customer service.

October 3, 2023Episode 6930 min

Episode 69: Inspiring Growth through Personal and Professional Development with Bill McGrath, Site Director

This week, Jeremy and Marisol are joined by Bill McGrath, our Orlando Site Director. Bill shares his journey of starting as a trainer and quality manager to eventually relocating to open our Orlando site and becoming Site Director. He discusses the value of promoting from within and helping employees develop their full potential. He also shares success stories from personnel who benefitted from Qualfon’s mentorship programs to advance their careers.

September 5, 202352 min

Episode 68: The Power of Education Provided by the Rochat School of Business with Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business

Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business, join the podcast this week to emphasize the importance of education and the opportunities it brings. Jeremy and Marisol talk with Roberto and Carlos about their personal journeys with education and how each person’s experience is different. Roberto explains how Qualfon’s mission guides us and how being the best to make each person’s life better can be achieved through education. This is why Rochat School of Business is offered to our employees and their families. Carlos discusses how he wanted the Rochat School of Business to be affordable and high quality so that individuals can pursue their total vocation. He speaks about how education is expansive and transformational, you impact your family, your community and eventually the world.

July 31, 202332 min

Episode 67: The Art of Empathy in Sales with Brian Hadley, Vice President, Sales & Coaching

On the podcast this week, Jeremy and Marisol are joined by Brain Hadley, SVP, of Sales & Coaching. Brian joined Qualfon in March and has spent his time streamlining the sales process to make it more efficient, having a greater result on the company’s growth. Brian has worked his entire career in sales and was drawn to Qualfon because of the Mission, something he hasn’t seen at other corporations – aligning his philosophy which fits perfectly within the Mission.