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Smart Start Radio: Fuel for the Purpose Generation of Meeting Planners

Smart Start Radio: Fuel for the Purpose Generation of Meeting Planners

Hosted by Smart Meetings

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Episodes

52

Latest episode

Aug 2026

Language

EN-US

About the show

Smart Start Radio is Smart Meetings’ award-winning podcast for meeting planners, event professionals and hospitality leaders looking for practical ideas, fresh perspectives and the latest industry trends. Hosted by Eming Piansay, the series explores attendee engagement, event technology, artificial intelligence, wellness, accessibility, entrepreneurship, empathy and the evolving expectations of today’s workforce. Through expert interviews and candid conversations, Smart Start Radio helps event professionals create more intentional, inclusive and engaging meeting experiences. From Gen Z digital dreamers and millennial masters to boomer bosses, every generation has something to learn and something to teach. Join the conversation and discover more meeting industry news, ideas and resources at SmartMeetings.com.

Listen to episodes

52 recent
August 6, 202625 min

From Sound Baths to Puppy Breaks: Designing Wellness Into Meetings

Let us know what you think! What do you want to hear about?Wellness at meetings is moving beyond the fitness center and becoming part of the attendee experience.In this episode of Smart Start Radio, Smart Meetings Multimedia Editor Eming Piansay speaks with Dan Shaughnessy, director of sales and marketing at Marriott Marquis San Diego Marina, about how planners can support the whole attendee. They explore floating sound baths, sleep kits, resilience rooms, puppy play breaks, coloring stations, outdoor activities and zero-proof cocktails.Shaughnessy also discusses how quiet spaces, thoughtful communication, sustainable practices and neuroinclusive programming can help attendees rest, recharge and return ready to participate. Plus, he shares how the hotel’s 60,000 rooftop honeybees could become part of a future guest experience.

July 30, 2026Episode 5014 min

Coffee Chat — You Can’t Mandate Wellness

Let us know what you think! What do you want to hear about?A 7 a.m. yoga class may look restorative on an agenda, but what happens when attendees feel pressured to participate? In this Coffee Chat, Smart Meetings Multimedia Editor Eming Piansay examines the line between offering wellness and requiring it. Inspired by Avery Matteo’s reporting on the Wellness Tourism Association’s Six Principles for Responsible Retreats, the episode explores attendee choice, workplace boundaries and facilitator qualifications. Eming also considers why true well-being should be built into the entire event rather than added as one more activity.

July 24, 2026Episode 4912 min

Coffee Chat — When the Venue Becomes Part of the Strategy

Let us know what you think! What do you want to hear about?Small meetings are not simply large events with fewer chairs. In this Coffee Chat, Smart Meetings Multimedia Editor Eming Piansay explores how intimate venues shape participation, comfort and connection.Inspired by Kate Zaliznock’s “Small by Design,” the conversation examines why seating arrangements, residential-style spaces, natural surroundings and emotional safety can influence how attendees interact. Eming also reflects on moments when thoughtful environments helped people feel seen, speak openly and build meaningful connections.The venue may help set the tone, but a beautiful space cannot create intimacy on its own. Planners must begin with the purpose of the gathering and intentionally use the room, setting and agenda to bring that strategy to life.

July 16, 2026Episode 4812 min

Coffee Chat — Booking the Big Name Is Only the Beginning

Let us know what you think! What do you want to hear about?Booking a celebrity speaker can generate excitement, registrations and plenty of social media attention. But securing the big name is only the beginning.In this Coffee Chat, Smart Meetings multimedia editor Eming Piansay explores the contractual and production considerations behind celebrity appearances, from recording and promotional rights to cancellation clauses and backup plans. Based on JT Long’s Smart Meetings story, “Contracting Celebrity Talent for the Win,” the episode examines why planners should never build an entire event around one person’s availability and what to do if the golden egg suddenly goes poof.

July 9, 2026Episode 4714 min

Coffee Chat — Does Your Event Pass the Monday Morning Test?

Let us know what you think! What do you want to hear about?In this Coffee Chat, Smart Meetings multimedia editor Eming Piansay explores how meeting planners can help an event’s impact last long after attendees return to their desks. Inspired by the Smart Meetings article “The Monday Morning Test: How Meeting Planners Can Make Inspiration Last” by Lisa Ryan, this episode looks at the challenge of turning event inspiration into meaningful action.From future-self letters and accountability partnerships to repeatable rituals, post-event app engagement and 48-hour challenges, Eming breaks down simple ways planners can help attendees reconnect with what they learned and apply those takeaways in real life.

July 2, 2026Episode 4628 min

Designing for Awe: The Science of Unforgettable Events

Let us know what you think! What do you want to hear about?What makes an event stay with attendees long after they return home?Smart Start Radio host Eming Piansay speaks with EJ Corporan, director of growth and marketing at Ansera, about the science behind unforgettable event experiences. Corporan explains why predictable events are easily forgotten and how planners can use cognitive load, engagement and moments of awe to compete with distraction and create stronger connections.They also explore how planners can measure whether an experience truly worked, where AI and technology fit into the planning process and why creating memorable events may require more intention rather than more money. Corporan closes with the “box rule,” a practical framework for improving the beginning, peak, valley and ending of the attendee journey.

June 25, 2026Episode 458 min

Coffee Chat — Your Event Already Has a Soundtrack

Let us know what you think! What do you want to hear about?Music is more than background noise. It can shape the way attendees enter a room, connect with one another and remember an experience.Inspired by David T. Stevens’ Smart Meetings story, “Wellness That Works: Sonic Power,” this Coffee Chat explores the role music can play in intentional event design.Smart Meetings Multimedia Editor Eming Piansay shares four ways planners can use music more thoughtfully, including mapping an event’s emotional journey, designing stronger transitions, collaborating with AV and production partners and considering the needs of the people in the room.From volume and lyrics to sensory needs and even silence, the episode examines how sound can influence participation, connection and the lasting impression an event leaves behind.

June 18, 2026Episode 4410 min

Coffee Chat — What Should Meetings Protect From Automation?

Let us know what you think! What do you want to hear about?In this Smart Start Radio Coffee Chat, Eming Piansay looks at AI’s growing role in meetings and asks a more human-centered question: not just what can AI do, but what should still be protected from automation? Inspired by Malik Anderson’s story on highlights from IRF Invitational 2026, this episode explores how planners can use AI to reduce operational friction, streamline repetitive tasks and support better workflows without losing the warmth, judgment and emotional intelligence that make in-person meetings meaningful.

June 11, 2026Episode 4311 min

Coffee Chat — When the Line Becomes the Event

Let us know what you think! What do you want to hear about?After an Ariana Grande concert merch line became its own side quest, Eming Piansay looks at what planners can learn from a funny-chaotic crowd flow moment. This Smart Start Radio Coffee Chat explores how unclear lines, limited signage and overlapping attendee pathways can create friction, even when the experience itself is worth the wait. The takeaway: organization is not just logistics. It is attendee care.

June 4, 2026Episode 4232 min

How Event Data Is Changing Attendee Engagement

Let us know what you think! What do you want to hear about?What does event data actually tell planners, and how can they use it to create better attendee experiences?In this episode of Smart Start Radio, host Eming Piansay talks with Shawn Pierce, President, Strategic Events, Meetings & Incentives of MCI USA, about why data should be more than something planners collect after an event. Pierce explains how attendee information can help organizers identify the right audience, personalize content, improve engagement and prove event value to sponsors, exhibitors and stakeholders.The conversation also explores how AI is changing the way planners understand their audiences, from building more targeted invitations to helping attendees connect with the right people onsite. Pierce shares why events are not just about filling rooms, but about bringing the right people together at the right time, with the right content and opportunities for connection.

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