From Being a Jerk to Being an Ally with Scott Armstrong CEO of Brainrider
John and Scott discuss Scott's background and his work at Brainrider, a marketing services company he co-founded and is CEO of. Scott explains how he developed his expertise in building client trust after receiving feedback from M&A advisors that his firm needed stronger rainmaking skills in mid-level management. He also mentions his new venture called Win the Question and shared details about his book titled "A to A: How Ambitious Professionals Lose Trust and What They Can Do to Earn It Back." The book focuses on an insight about not making conversations about oneself and four skills developed by Scott, including slowing down to better understand client problems.Scott covers four key skills for working with clients: asking questions for discovery, listening to learn, collaboratively framing problems, and managing difficult situations. He emphasizes avoiding the "curse of knowledge" where professionals develop fixed solutions like "seven steps" and apply them universally. John shares examples of business owners resistant to change, particularly older founders, and discussed how they sometimes turn down clients who exhibit "know-it-all-itis." Both participants agreed that professionals often struggle with self-orientation and know-it-all behavior, which can impact their effectiveness with clients.Scott discusses the importance of effective listening and asking questions in client conversations, noting that high performers talk less than low performers and emphasizing the value of getting quick decisions rather than prolonged discussions. He advised coaching teams to listen to top performers' calls to understand effective questioning techniques before moving into sales mode. The conversation then shifted to the topic of adventure and its impact on business performance, with Scott sharing his personal experiences with backcountry skiing and motorcycle riding as examples of how adventure develops essential business skills like team communication and problem-solving.John MartinkaJessica MartinkaContact us via either website or give us a call and be sure to check out our blog pages with new posts weekly.https://nokomisadvisory.com/https://www.martinkaconsulting.com/https://www.gddpodcast.buzzsprout.comhttps://www.youtube.com/c/JohnAMartinka/videos 425-515-4903







