Managing Dental Drama

Hosted by Consultant and Dentist Duo; Practice Problems

Business ManagementInterviews guests

Website RSS feed

Episodes

256

Latest episode

Aug 2026

Language

EN-US

About the show

Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!

Listen to episodes

60 recent

August 17, 2026Episode 4953 min

Staffing Solutions – Remote Workers

Keeping a dental office fully staffed now seems to be a full-time job. So many practice owners are struggling to run a full schedule because they are missing key team members. One creative strategy is to offload some of the administrative work in the practice to employees who work remotely or away from the office. By incorporating remote workers into the fold, practice owners no longer have to find and retain employees who live near the office. Instead, they are able to expand their options to other cities or even states. Dr. Kuba shares her practice journey to incorporating remote employees and offers advice on when and how to consider remote employees. Show hosts Bethany Petty and Dr. Reena Kuba dive into the following topics: Ways to ensure that the remote workers is advantageous to the practice and to the team When to consider a remote worker and why a practice owner might consider one Examples of times in Dr. Kuba’s practice that have required outside, remote support. The importance of keeping the remote worker connected to the inner workings of the team and practice For more Managing Dental Drama visit our social media pages on Facebook and Instagram! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

August 10, 2026Episode 4841 min

Medical Office Inefficiencies = Lessons for Dentists

Dr. Kuba is all bent out of shape today over a recent medical visit. She recaps multiple instances of inefficiencies that push her to pause, reflect, and consider the hidden lessons. She and Bethany dialogue about the potential causes of such inefficiencies as well as what dental teams can do to avoid chronic medical mistakes. Everyone can relate to those terrible medical experiences, but today’s episode will help you to stop and consider the lessons to be learned in thinking through these scenarios. August Digest Available! This month we focus on HIRING! Grow your team and build your systems intentionally this month. Subscribe today! Want 30% off the Leadership Summit? Become a subscriber!! https://www.patreon.com/cw/ManagingDentalDrama/membership Do not miss the Leadership Summit! When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served) Where: Homewood Suites The Colony, TX Who: Practice owners and leaders are invited What: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like minded leaders. www.hellobethany.com/leadership HUB HIGHLIGHT Emergency Call Triage Make emergency calls easier for your front office team with this simple triage guide that helps them ask the right questions and know how quickly a patient may need to be seen. Team Training Make team training easier with this step-by-step guide designed to help your front office and clinical team work more efficiently and create a better patient experience. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

August 3, 2026Episode 4741 min

Growth Goals with Dr. Jones

Dr. Jones is finally back, and he is passionate about today’s topic! In this episode, he reminds listeners what it takes to truly grow. He and Bethany discuss the challenges and setbacks to growing as well as the skills and determination it takes to make daily changes that lead to growth. Today’s episode will have you smiling and hopefully recommitting to the daily pursuit of growth. Rev up that engine and get ready! 📢 Want 30% off the Leadership Summit? Become a subscriber!! August Digest Available TODAY! This month we focus on HIRING! Grow your team and build your systems intentionally this month. Subscribe today! HUB HIGHLIGHT Interview and Hiring Support Bundle Hiring can be overwhelming, but it doesn't have to be. This bundle gives you the templates you need to ask better questions, stay organized, and feel more confident throughout the hiring process. Offer Letter Templates Bundle Start every new hire off on the right foot with professional, editable offer letter templates. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

July 27, 2026Episode 4658 min

Real Life Resumes - How to Pick Good Applicants

Dr. Kuba and Bethany put the gloves on today! While they often see things from different perspectives, today’s episode might represent the most they have ever disagreed on a subject matter. As Dr. Kuba reads through actual applicants from her recent job post, she shares why she accepted or rejected the candidate, and Bethany shares her perspective. If you struggle to determine who is a good applicant, this episode makes it clear that it is truly difficult to decide! However, this episode will also give you alternative perspectives to consider when shifting through a pool of employee applicants. Enjoy the debate! 📣 Early Bird Special Ends July 31st! Do not miss the Leadership Summit! When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served) Where: Homewood Suites, The Colony, TX Who: Practice owners and leaders are invited What: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like-minded leaders. HUB HIGHLIGHT Downtime Checklist Bundle Keep your team productive with ready-to-use downtime task lists and checklists designed specifically for dental practices. Business Job Description Bundle Define team roles using customizable job descriptions for key positions in your dental practice. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

July 20, 2026Episode 4445 min

Dental Death = Pause and Reflect

The news story this week should cause us all to pause. Medical emergencies are a reality for which we should all be prepared. When an incredibly sad news story regarding a dental death occurs, we owe it to ourselves, our team, and our patients to pause and ensure that we are as prepared as we can possibly be. In an effort to remind us all, Dr. Kuba and Bethany have resurrected a recent episode regarding medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today! Dr. Kuba and Bethany dig much deeper into this subject in the May digest. For non-subscribers, if you missed the May content, you can purchase it through our Hub/Shop. Don’t miss your chance to attend The Leadership Summit. In eight weeks, on Friday, September 18, Dr. Kuba and Bethany will join up with attendees at Homewood Suites in The Colony, TX for an entire day dedicated to practical leadership topics. With only a few spots remaining and the early bird special coming to an end, don’t hesitate to register TODAY! HUB HIGHLIGHT May Dental Digest Bundle Prepare your team for medical emergencies with the May Dental Digest Bundle, featuring training scenarios, a team emergency quiz, and a clear action plan for addressing gaps in your practice. Dental Assistant Checklist Bundle Keep your dental assistants organized and your practice running smoothly with editable checklists for daily duties, downtime tasks, and ongoing responsibilities. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

July 13, 2026Episode 4346 min

Who You Gonna Call?

The Texas heat forced Dr. Kuba and Bethany into their cozy closet to record today’s important episode. Dr. Kuba throws two completely different scenarios to Bethany and puts her on the spot for advice. Both with the question - Who you gonna call? A patient receives services in your practice and then three weeks later gets admitted to the hospital with facial swelling. Should you self-report to the Board? In another scenario, a practice owner has an incredibly valuable employee that is looking at jail time. Should you intervene to help? Regardless of the scenario, it is critical to have the right people lined up to call when really weird and yet substantial scenarios hit your door. Only a few spots remain for the Leadership Summit! Don’t miss out on this open dialogue day of sharing leadership problems and developing solutions together. Register TODAY to secure a spot for you and your key team members. Friday, September 18, from 8:30 - 4:30 at a hotel approximately 15 minutes from DFW airport. See you there! www.hellobethany.com/leadership Want 30% off the Leadership Summit? Become a subscriber!! https://www.patreon.com/cw/ManagingDentalDrama/membership HUB HIGHLIGHT HR Bundle Be prepared for common HR situations with editable forms designed to support your practice and team. Policy Documents Bundle Save time and strengthen your practice with editable policies for your team, patients, and office. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

July 6, 2026Episode 4244 min

Inside the Mind of an Office Manager - Delegation

Bethany’s sister-in-law is back!! Amanda has been a manager for many years now. She recalls a time when she felt, “If I want to have something done right, I have to do it myself.” This mindset led her to burnout, fatigue, and frustration. She and Bethany discuss her delegation mindset. Amanda shares how she strives to create a collaborative environment where delegation, teamwork, and equality is the norm. She also shares her mindset when hiring and managing team members. There are so many wonderful nuggets of advice in this episode. Don’t miss it! Only a few spots remain for the Leadership Summit! Don’t miss out on this open dialogue day of sharing leadership problems and developing solutions together. Register TODAY to secure a spot for you and your key team members. Friday, September 18, from 8:30 - 4:30 at a hotel approximately 15 minutes from DFW airport. See you there! -> www.hellobethany.com/leadership HUB HIGHLIGHT Insurance Bundle Support your team through insurance changes with practical resources designed to make patient conversations easier. Bonus Bundle Motivate your team with practical bonus plans that encourage productivity, accountability, and a positive office culture. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

June 29, 2026Episode 4143 min

Yucky but Useful

Have you ever been in that uncomfortable situation where you feel like you might need to report something to either the state board or even the police? This episode digs into an incredibly yucky topic, but the information provided should make it useful for any listener. Dr. Kuba and Bethany shift through many of the various situations that can come across your plate that might necessitate you filing a complaint or taking some type of action. Dr. Kuba and Bethany remind listeners of other actions that people can take if they determine not to publicly file a complaint. Get your vomit bags ready!! Gather with other practice owners and team leaders and dive into the incredibly important topic of leadership at the upcoming LEADERSHIP SUMMIT. Friday, September 18 from 8:30-4:30. Register today to take advantage of the EARLY BIRD SPECIAL! HUB HIGHLIGHT Team Feedback Bundle Build a stronger, more connected team with tools designed to encourage appreciation, honest feedback, and employee engagement. Practice Walk Through and Cleaning Bundle Help your team maintain a clean, welcoming practice with easy-to-use templates for daily cleaning and office walkthroughs. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

June 22, 2026Episode 4043 min

Insurance MAD World Part One

Have you been asking yourself lately, “Where is all the money going?” Or have you noticed that certain procedures are simply less productive than they used to be? Maybe you’ve even wondered to yourself, “I feel like I’m working harder and making less, what is happening?” If these thoughts sound familiar, then tune into this episode. Dr. Kuba and Bethany spend time discussing current trends in the MAD world of insurance. The fact of the matter is in-network practices actually are making less now due to changes in insurance. Practice owners must equip themselves with the tools needed to evaluate what has changed, why it has changed, and what they can do about it. Insurance is, no doubt, a world than can drive one mad. However, it is a world that must be won by practice owners. Listen in as practical tips are discussed. 📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY! HUB HIGHLIGHT Compensation Review Bundle Bring structure and consistency to annual pay reviews with templates designed specifically for dental practice owners and managers. Medical & Maternity Leave Policy Bundle Establish clear expectations and reduce uncertainty with customizable policies designed to guide maternity and medical leave requests. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership

June 15, 2026Episode 3951 min

The Saga of Estimating and Explaining Insurance

Today’s episode continues the saga from last week’s episode (“Are Accurate Estimates Important?”). Dr. Kuba continues to unpack details about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Today, they discuss more oversights from the team including coordination of benefit issues (involving primary and secondary insurance), miscommunication to the parent when insurance failed to pay, and failing to advocate for the parent to pursue better reimbursement from insurance. Alongside the inaccurate estimate, these missteps have Dr. Kuba and Bethany evaluating what to do with this parent and with the team. They conclude the episode with a detailed account of how they responded to the parent’s disgruntled email. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode. 📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY! HUB HIGHLIGHT Compensation Review Bundle Bring structure and consistency to annual pay reviews with templates designed specifically for dental practice owners and managers. Medical & Maternity Leave Policy Bundle Establish clear expectations and reduce uncertainty with customizable policies designed to guide maternity and medical leave requests. Don't forget to check out our social media for more Managing Dental Drama FB Managing Dental Drama IG Connect with the Managing Dental Drama Community! Managing Dental Drama Membership Club Sign Up Wait! There's More! We want to hear YOUR voice! Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! Interested in the Leadership Summit? Join Us! Friday, September 18, 2026 8:30am - 4:30pm In The Colony, TX Inquire or register TODAY! HelloBethany.com/Leadership