The Your Health University Podcast explores the ever-evolving world of healthcare, bringing together industry leaders, medical professionals, and business innovators to discuss the latest trends, challenges, and breakthroughs in patient care. Hosted by Jamie Preston, this podcast highlights real-world strategies that improve healthcare delivery, from primary care and chronic disease management to hospice, senior living, and emerging medical technologies. Each episode features insightful conversations with experts who are challenging the status quo and redefining how healthcare is delivered. Whether you’re a provider, healthcare executive, or someone passionate about improving patient outcomes, the Your Health University Podcast provides valuable discussions and practical insights to help you stay ahead in the industry. Tune in to stay informed, inspired, and equipped to drive meaningful change in healthcare.
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60 recent
June 15, 202636 min
What If Your Company Trained You to Outgrow Your Job?
What if educating your people so well that they could leave was exactly the point? At Your Health, that's not a risk to manage — it's the philosophy that built an entire learning ecosystem.
In this episode, Jamie talks with Aubrey Wall, who came to Your Health from a background in education and now leads Your Health University, the organization's learning management system and continuous-development engine. Aubrey brings an educator's eye to a fast-evolving healthcare environment, where best practice changes by the day and meeting patients where they are demands that staff never stop learning.
Here's what you'll hear:
Why a healthcare company runs 12-month, Department of Labor–registered apprenticeships — including programs in management, value-based care, population health, and hospice aide preparation
How gamification is being built into nurse instruction (straight from Aubrey's dissertation research)
The difference between Your Health University (your classroom) and the Hub (your resource library)
How LinkedIn Learning delivered roughly $4.2 million in CEUs to staff last year
Meeting Leah — the new AI assistant that helps employees find exactly the right course
If you've ever believed growing your people is a cost rather than the whole point, this conversation will change how you think. Press play, then go ask Leah a question.
www.YourHealth.Org
June 8, 202637 min
Christopher Laffey, NP: What Happens When Healthcare Follows You Home
What if your healthcare team already knew what happened during your hospital stay — before you even explained it? What if someone on your care team noticed you were struggling on a Saturday and simply showed up?
In this episode, Jamie sits down with Christopher Laffey, Nurse Practitioner at Your Health, to break down what a truly connected, proactive model of care actually looks like when it's working. Christopher practices in North Charleston, SC, where his team — nurses, therapists, social workers, community health workers, and more — functions less like a traditional office practice and more like a living, breathing safety net woven around each patient's real life.
What you'll hear in this episode:
Why most patients are failing not because nobody cares, but because the system itself is fragmented — and what doing it differently actually looks like on a Tuesday morning
The real difference between "patient-centered" as a marketing phrase and patient-centered as a daily practice (hint: it involves seeing the medication bottles on the kitchen table)
A powerful real-life story of a bedbound patient whose caregiver suddenly disappeared — and how the team mobilized over a weekend, on their own time, to prevent a hospitalization
The single mindset shift every clinician needs to make the transition from visit-based thinking to longitudinal care
Why "value-based care" doesn't mean discounted care — it means the organization is accountable for your outcomes, not just your appointments
If you've ever left a doctor's appointment feeling more confused than when you walked in, this episode will show you what healthcare can feel like when it's actually designed around you.
www.YourHealth.Org
June 1, 202644 min
Afraid of the Unknown with Dr. Jimmie Williamson
Most people don't fear change itself — they fear the moment before they know if they're going to be okay. And according to Dr. Jimmie Williamson, that gap between uncertainty and clarity is where organizations either hold their people together or quietly lose them.
In this episode of Your Health University, Jamie sits down with Dr. Jimmie Williamson, Chief Behavioral Health Officer at Your Health, in the middle of a real organizational merger — making this conversation as timely and personal as it gets. Dr. Williamson draws on decades of clinical experience, behavioral health expertise, and his own career pivots (including leaving a 28-year career to step into healthcare) to walk us through what change actually does to the human brain and body — and what it takes to move through it well.
Key topics include:
Why even positive change triggers a physiological threat response — and what science says is actually happening in your brain
The five stages of change people move through (shock, resistance, exploration, and beyond) and why getting stuck isn't a character flaw
Dr. David Rock's SCARF model — the five psychological domains (Status, Certainty, Autonomy, Relatedness, Fairness) that determine whether people feel safe or threatened during transitions
What leaders most commonly get wrong when communicating change — and the one mistake that always creates a narrative vacuum
Why insecurity in leadership is more dangerous than the change itself
The one self-care practice you can start today if you're feeling the weight of uncertainty
Change is positive. It is good. And it is inevitable. This episode will help you believe that — and act like it.
www.YourHealth.Org
May 22, 202637 min
A Nurse Practitioner's Field Guide to Whole-Person Care — with Jaclyn Taylor, PART 2
Heads up — this is Part 2 of Jamie's conversation with Jaclyn Taylor If you haven't heard Part 1 yet, go back and start there. It sets up everything we unpack today.
Most healthcare teams are working hard. They're just not working together. And the patient is the one absorbing the cost.
In this second half of the conversation, Jamie and Jaclyn move from the why into the how. What does it actually look like when a provider stops responding to today's schedule and starts managing an entire patient panel? How do you turn a community health worker, a pharmacist, a PT, and a social worker into one coordinated team instead of four parallel ones? And what's the difference between data that produces reports and data that produces decisions?
You'll hear:
Why "frequent touches" only work when they're connected — and how fragmented touches still land patients back in the hospital
The quarterback model — what it actually means for a provider to own a patient's trajectory, not just their visit
The shift from seeing patients to managing a population — and why most providers were never taught how
Why we don't have a resource problem in healthcare — we have an orchestration opportunity
How to use technology and data without drowning in either
What "showing up" really means inside a system that isn't perfect yet
This is the episode for anyone trying to lead change from inside a system that's still catching up. Press play.
www.YourHealth.Org
May 15, 202626 min
A Nurse Practitioner's Field Guide to Whole-Person Care — with Jaclyn Taylor, PART 1
What if every "non-compliant" patient was actually a signal that the system isn't working for them?
In this episode, Jamie sits down with Jaclyn Taylor, Clinical Strategy Director at Your Health and a nurse practitioner who started her career as a home-based provider in 2020 — thrown straight into the fire of COVID, isolated patients, and a healthcare world rewriting itself in real time. What she saw inside patients' homes — medications scattered on tables, food insecurity, missing transportation — changed how she thinks about every chart she's ever read.
You'll hear:
Why a nurse-first pathway gives nurse practitioners a fundamentally different lens than a medical school pathway — and why patients feel it
What working across home care, telehealth, trauma, and wellness teaches you about treating the whole human, not just the diagnosis
Why trauma surgery turned Jacqueline into a believer in proactive, longitudinal care — and what gets missed when we only meet patients after something has already gone wrong
The two words she uses to describe what's most broken in traditional healthcare: fragmentation and misalignment
How empathy stops being a poster and starts being operational — built into the design of care itself
If you've ever felt invisible inside the healthcare system, or if you're the one trying to fix it, this conversation reframes the whole game. Press play.
www.YourHealth.Org
May 8, 202634 min
Our Values Series: Service
What if the most important thing you did today wasn't on your task list?
In the final episode of Your Health University's Values Series, host Jamie Preston brings back the full Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore the value that brings every other one to life: Service. Not the idea of it. The real, daily, roll-up-your-sleeves version that shows up in 60 extra seconds, one extra phone call, and the moments when you decide not to leave someone when they need you most.
What you'll hear in this episode:
Whitney's story of refusing to leave a patient on his worst day — and what true service looks like when the moments count most
Carlos's creative solution for a patient in Charleston who keeps falling — and the phone call she made just to say thank you
Rebecca's respiratory therapists who change cat litter boxes and wheel trash cans to the curb — because they noticed, and they could
Kim's ICU story: braiding the hair of ventilated patients who couldn't do it themselves, because I would want someone to do that for me
Jamie's deeply personal account of his wife's breast cancer diagnosis — and the profound difference between a healthcare team that says "this is what you need to do" and one that asks "what do you think?"
Carlos's challenge to every listener: don't just adopt these values at work — make them yours
Service is the reason you got into this. It's the thing that makes the hard days worth it and wakes you up the next morning ready to go again. Press play — and let this episode remind you exactly why what you do matters.
www.YourHealth.Org
May 1, 202630 min
Our Values Series: Mutual Respect
Mutual respect is easy when everyone agrees. The real test comes when the pressure is on, the roles clash, and the person across from you sees things completely differently — and you have to choose, in that moment, what kind of teammate you're going to be.
In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore one of the most demanding values in healthcare: Mutual Respect. Not as a concept, but as a daily practice that shows up in how we listen, how we disagree, how we treat the people we serve, and how much we're willing to learn from someone who doesn't look, think, or live like we do.
What you'll hear in this episode:
Why active listening is the foundation of all mutual respect — and what it looks like when someone has already "checked out" of a conversation
Rebecca's moving story of a nurse who protected a patient's dignity in a single, graceful moment — without missing a beat
How reverse mentoring flips the hierarchy and why Rebecca learned one of her most valuable lessons from Whitney
Carlos's quiet act of mutual respect that resolved a conflict the room couldn't — just by listening
Why conflict isn't the enemy of respect — and how Disney's creative process models what happens when mutual respect stays in the room
Every patient is valued. Every voice belongs. That's not a slogan at Your Health — it's a practice. Press play and find out what it takes to really live it.
www.YourHealth.Org
April 24, 202630 min
Our Values Series: Integrity
What if the most powerful thing you could do for your patients, your teammates, and your own career is simply to say: I made a mistake?
In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — for one of the most honest conversations in this Values Series yet: a deep dive into integrity. Not the word on the wall, but the daily practice of accountability, consistency, and courage that defines who we really are.
What you'll hear in this episode:
Why fear is the single biggest barrier to integrity in healthcare — and what leadership must do about it
The real-time story of Rebecca owning a patient complaint oversight at 5:45 AM, and why it made all the difference
Whitney's powerful reframe: integrity isn't just doing the right thing when no one's watching — it's consistency, whether it's easy or hard
Jennifer's insight on how strong patient-provider relationships reduce malpractice suits — and why that starts with honesty
The unforgettable story of a million-dollar mistake, a resignation letter, and a CEO who said: "Why would I let you go? I just spent a million dollars training you."
Integrity matters here. At Your Health, it's not a policy — it's a promise. Press play and find out what it looks and feels like when an entire team commits to living it every single day.
www.YourHealth.Org
April 17, 202627 min
Our Values Series "Empathy"
Most providers interrupt their patients within 18 seconds. What if the next few minutes of silence could tell you more than the next hour of testing?
In Part 2 of the Your Health Values Series, Jamie sits down again with members of the Your Health Experience Team — Rebecca, Jennifer, Whitney, and Carlos — to go beneath the surface of "patient-centered care" and look at what empathy really demands in the pressured, everyday moments of healthcare. This isn't a conversation about being nice. It's a conversation about seeing people — patients, families, and colleagues — for everything they're carrying, even when they're hiding it behind a smile.
In this episode:
Why empathy is officially non-negotiable at Your Health — and what that looks like in practice
The difference between emotional empathy and "empathetic sternness" (and why both save lives)
How to recognize when a patient or colleague is carrying something deeper than their symptoms
The real threat of empathy fatigue — and how to keep giving without burning out
The two "holy times" in healthcare where empathy matters most
What patients actually say when they feel truly seen
If you've ever wondered whether the extra 60 seconds is worth it, this episode will show you why it's everything. Press play — and then try it on your very next interaction.
www.YourHealth.Org
April 10, 202645 min
The Silo Problem: Our Values Series
Most organizations put "Collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.
In the first episode of Your Health University's brand-new Most organizations put "collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient.
In the first episode of Your Health University's brand-new Our Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone.
What you'll hear in this episode:
Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it
The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care
Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it
The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else
The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume
Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time. Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone.
What you'll hear in this episode:
Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it
The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care
Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it
The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else
The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume
Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time.
www.YourHealth.Org
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