
Communicating Your Brand Story with Shannon Truax
What's a great way to help your team feel more connected to their work? Including them - and the customers they serve - as part of the story you tell as an organization. With a rich history as a storyteller, including agency and in-house social media experience, Shannon Truax has taken a compelling approach to building social media strategy with her team at M&T Bank. On this episode of Live With Lighthouse, Shannon joins host Joe Ray to explore how businesses can create a safe and fun environment where employees can contribute to telling the company's story, how they can utilize storytelling in the long-term to help drive sales, how to amplify a business's reach through employee advocacy, and much more. -- Shannon's career journey as a storyteller (1:17) Developing social media strategy at M&T Bank (4:39) Telling authentic stories as a brand (8:06) Connecting to the customer experience (14:33) How Shannon approaches employee advocacy (19:45) Connecting social media advocacy to talent retention (26:37) Where to start with employee advocacy (30:17) -- Connect with Joe Ray and Shannon Truax on LinkedIn. Follow M&T Bank on LinkedIn and Instagram . Follow Lighthouse Technology Services on LinkedIn and Instagram .




