Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname. The Lifetime Value Media network is your destination for customer success and go-to-market content.
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60 recent
July 3, 202513 min
Stockholm syndrome | Jonathon Garcia
Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."⏱️ Timestamps:00:00:00 - Intro00:02:08 - The future is fractional 00:02:53 - Balancing senior and entry roles 00:03:39 - Remote work revolution 00:04:59 - Cautious optimism or concern 00:06:02 - Hiring for outcomes, not people 00:08:03 - Fractional work's social contract 00:11:34 - Planning the next discussion 📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Jonathon Garcia:Jonathon's LinkedIn: https://www.linkedin.com/jonathanagarcia
July 2, 202513 min
Scaling engagement | Amanda Hershberger
Episode 279: Amanda Hershberger is building something from the ground up.⏱️ Timestamps:00:00:00 - Intro00:01:19 - Building Agent Fire00:01:55 - Webinars for scrappy startups00:03:05 - Structuring webinars effectively00:04:08 - Engaging through webinars00:05:14 - Growing webinar attendance00:06:35 - Rob’s prerecorded webinar mishap00:09:23 - Tailoring learning for real estate agents00:10:21 - Repurposing webinar content📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Amanda Hershberger:Amanda's LinkedIn: https://www.linkedin.com/in/amandahershberger/
July 1, 202513 min
Authority & discipline | Mike Lemire
Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.⏱️ Timestamps:00:00:00 - Intro00:02:49 - The CS leadership trap00:03:19 - Head of CS: A limbo role00:04:26 - Titles and their implications00:06:10 - Personal stories: Climbing the ladder00:07:50 - Challenges in career pathing00:08:34 - The hall monitor analogy00:09:13 - Why CS isn't valued00:10:28 - Unpacking the title resistance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Mike Lemire:Mike's LinkedIn: https://www.linkedin.com/in/michaellemire/
June 30, 202516 min
Reaching across the aisle | Ricardo Araujo
Episode 277: Ricardo Araujo knows where to find the good feedback.⏱️ Timestamps:00:00:00 - Intro00:01:35 - Thoughts on customer success00:02:57 - Everyone's job vs. nobody's job00:04:28 - Reading public reviews00:06:56 - Expanding customer engagement00:07:18 - Sales team learning by visiting00:10:15 - Importance of customer proximity00:12:46 - Building product feedback loops📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ricardo Araujo:Ricardo's LinkedIn: https://www.linkedin.com/in/ricardonevesaraujo
June 27, 202516 min
Hell yeah brother | Ep. 276
Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.⏱️ Timestamps:00:00:00 - Intro00:01:24 - Quick pulse check insights00:02:39 - Creative feedback techniques00:03:34 - Building trust with questions00:05:38 - Timing is everything00:07:15 - The QBR question dilemma00:12:04 - Measuring customer happiness00:13:27 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
June 26, 202517 min
Under the gun | Chad Horenfeldt
Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever.⏱️ Timestamps:00:00:00 - Intro00:01:30 - A book in the making00:02:52 - Under pressure00:06:08 - Strategic CSMs00:07:25 - Navigating workplace dynamics00:10:22 - Defining strategy00:14:22 - Action speaks louder00:15:51 - Moving forward📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Chad Horenfeldt:Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/
June 25, 202514 min
Downward spiral | Bob London
Episode 274: The usually affable Bob London has got a bone to pick.⏱️ Timestamps:00:00:00 - Intro00:02:05 - Airport AMAs and LinkedIn tales00:03:03 - LinkedIn parody and engagement00:05:31 - Bob's satirical posts00:06:42 - Social media madness00:08:01 - Social personas vs. reality00:10:24 - Comedy and authenticity00:12:27 - The power of choice and control📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Bob London:Bob's LinkedIn: www.linkedin.com/in/boblondon
June 24, 202516 min
Tighten the loop | Monica Stewart
Episode 273: Monica Stewart wants to know how we get to value sooner.⏱️ Timestamps:00:00:00 - Intro00:01:31 - The big question on customer success00:01:48 - Vendor mishaps and lessons learned00:05:27 - Why traditional sprints fail00:07:04 - Rob's show and tell inspiration00:08:33 - The power of focused sprints00:11:03 - Internal dysfunction challenges00:12:21 - Positivity and customer engagement📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Monica Stewart:Monica's LinkedIn: https://www.linkedin.com/in/monica-stewart/
June 23, 202514 min
Recharge the batteries | Laura Kightlinger
Episode 272: Laura Kightlinger is on a journey to find the balance.⏱️ Timestamps:00:00:00 - Intro00:02:01 - The focus struggle in CS00:02:38 - AI's role in modern efficiency00:03:54 - Time management and side projects00:06:20 - The exhaustion of context switching00:07:24 - Meditation and resisting distraction00:11:18 - Finding balance in a noisy world00:13:05 - Wrapping up the conversation📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Laura Kightlinger:Laura's LinkedIn: https://www.linkedin.com/in/laurakightlinger
June 20, 202549 min
What makes us human | Jeff Moss
Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.⏱️ Timestamps:00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey in customer success 00:02:17 - The perfect haircut experience 00:03:11 - AI: Savior or just a tool? 00:05:35 - Education's AI curriculum 00:06:14 - Gaps and challenges in AI 00:12:12 - Responsibility in the AI era 00:28:01 - Future skills and AI's evolution 00:37:32 - Philosophy, reasoning, and AI 00:46:18 - Lessons from food innovators📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Jeff Moss:Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-ep/
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