Travel & Hospitality Intelligence

Hosted by J.D. Power

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Episodes

157

Latest episode

Oct 2025

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About the show

Travel & Hospitality Intelligence is a monthly podcast exploring the trends shaping the travel and hospitality spaces. Join J.D. Power industry experts Michael Taylor, Andrea Stokes and Azari Jones as they unpack the latest data and share insights to help you stay ahead in a fast-moving industry.

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60 recent

October 23, 2025Episode 7410 min

Spotlight: The Airport Lounge Experience | Ep 74

In this episode, Michael Taylor and John Cabell of J.D. Power dive into the dynamic world of airport lounges.They discuss the various types of lounges, including airline-sponsored and credit card-sponsored lounges and the growing urgency among airlines and credit card issuers to expand and enhance these spaces.The conversation also covers access challenges due to increasing popularity and the substantial investments made by airlines and credit card companies in these facilities. Additionally, Michael introduces the upcoming J.D. Power Airport Lounge Experience Study, set to be released in a few weeks, which will provide comprehensive insights into consumer preferences and satisfaction with airport lounges.Time stamps:(00:51) Types of Airport Lounges(01:17) Credit Card Lounges Overview(01:55) Expansion and Competition in Lounges(04:32) Challenges and Popularity of Lounges(08:16) Future Insights and Studies(09:06) Conclusion and Final ThoughtsSubscribe now for more expert insights and stay ahead in the ever-evolving travel and hospitality landscape!

June 23, 2025Episode 7314 min

The State of Summer Travel | Ep 73

In this episode, we’re unpacking everything you need to know about traveling this summer.Andrea Stokes shares the latest outlook on hotel demand and pricing. Are rates stable or surging? Is inflation changing traveler behavior?Azari Jones gives her best advice for avoiding rental car snafus—including one key step most people skip.Michael Taylor sheds light on recent air traffic control issues and reassures travelers that it’s still safe to fly.Whether you’re planning a beach getaway or a cross-country adventure, this episode is full of practical insight to help you travel smarter.

May 20, 2025Episode 7210 min

What Makes an Airport Great? | Ep 72

In this month’s Travel & Hospitality Intelligence episode, we’re diving into the next chapter of our hit video series, "What Makes an Airport Great?"—but this time, it’s all about medium-sized airports. Join Michael Taylor, senior managing director of travel intelligence at J.D. Power, as he shares behind-the-scenes insights from his visit to Indianapolis International Airport (IND), a top-ranked performer in our North America Airport Satisfaction Study.From architecture and accessibility to security, local flavor, and passenger experience, we explore what makes these airports shine and why IND is leading the way!

April 3, 2025Episode 717 min

Spotlight: Passenger View | Ep 71

Azari Jones shares some of the exciting new enhancements to J.D. Power Passenger View, including the integration of social media listening tools!

March 24, 202513 min

The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12

Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide? Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the state of home insurance today, uncovering key pain points and revealing the strategies carriers need to enhance the customer experience.

March 21, 2025Episode 7012 min

Mobility as a Service (MaaS) | Ep 70

Deep dive: Mobility as a Service (MaaS) is on the rise across the globe.What is it? How are cities utilizing it? What does this trend mean for the future of rental cars? Dive into this month's Travel & Hospitality Podcast to find out the answers to these questions and more

February 23, 202518 min

Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11

As we exit the hard market for auto insurance, how can brands ensure they hit their growth goals moving forward? On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines.

February 13, 2025Episode 6913 min

Airline Lounges & Reward Programs| Ep 69

Here's the latest on airline lounges and hotel reward programs from our Travel and Hospitality podcast! ✈️ Airline lounges: Lounges are booming, thanks to rewards credit cards. Travelers crave quiet spaces, free food and beverage and reliable Wi-Fi. What's on the horizon for lounges in 2025? Hotel rewards programs: Rewards programs can be a popular way to entice guests! To stay relevant, loyalty programs must evolve—personalization could be the game-changer.Next up: Don’t miss our deep dive into Mobility as a Service (MaaS) in upcoming episodes!

January 26, 202521 min

2025 Outlook | Insurance Intelligence Podcast | Ep 10

On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. This episode covers these topics and more: -- Shopping and switching trends -- Digital channels for claims -- The role of the Agent and training opportunities -- Upcoming events including the AI + Insurance event (register here: https://hub.jdpower.com/ai-insurance) Hosted by: Michael Vermillion, VP and General Manager, Insurance Intelligence Featuring: Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence Mark Garrett, Director, Insurance Intelligence Craig Martin, Executive Managing Director, Insurance Intelligence

January 16, 2025Episode 6810 min

Holiday Travel Review + Look Ahead | Ep 68

New year, new episode! Kick off 2025 with the latest episode of our Travel & Hospitality Podcast, where we dive into the trends shaping the industry and what lies ahead.What we're talking about:✈️ Holiday travel wrap-up: The end of 2024 saw a surge in air travel demand, but hotel bookings held steady.🏨 Hotels in 2025: Will demand continue to plateau? Wave 2 of our hotel study data drops for subscribers on 1/14, revealing some intriguing insights—good news: customer satisfaction remains strong, even as demand fluctuates.🚗 Rental cars spotlight: Early findings from our rental car study (available Jan. 22) highlight the vital role of staff interactions in driving customer satisfaction.