2026 Scaling AI in IT Operations: The Path to Maturity in 2026
Ivanti's latest research — a survey of 1,500 IT professionals and 2,400 office workers across six countries — reveals a striking reality: AI adoption in IT operations has crossed a critical threshold. More than half of organizations are now deploying AI broadly across multiple workflows or at full business-critical scale. Only 2% report no AI use at all. But adoption alone doesn't equal maturity. As AI moves from surfacing insights to taking autonomous action, a dangerous gap has emerged between how organizations think they're governing AI — and how they actually are. With IT organizations expecting AI and automation to handle nearly half of all operations within 18 months, the stakes have never been higher. How can IT leaders close the governance gap, build the right accountability structures, and unlock AI's full potential — without the risk? Ivanti's 2026 Scaling AI in IT Operations: The Path to Maturity report explores the progress, the pitfalls, and the path forward for IT professionals navigating the next stage of AI transformation. Get more resources To read the report and access additional media, including presentation-ready slides and downloadable charts and graphs, visit ivanti.com/scaling-ai-report For more Ivanti research on IT, security and the future of work, visit ivanti.com/research. About Ivanti Ivanti elevates and secures anytime, anywhere work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver excellent digital employee experiences and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.




