Our First 1 Star Google Review and the Ask That Made it 5 Stars
What do you do when a one star Google review hits your small business? I'm sharing the story of our first ever one star rating at Benchmark Fitness, from the moment the alert came in, to the conversation that turned it into five stars! Whether you're brick and mortar like Matt and I, or a solopreneur with a service or product, your testimonials, reviews and client feedback matter, and this one felt like a teachable moment. For context, when we bought the gym in 2019 we inherited a really lousy Google rating, and I was toald by Google that those past reviews couldn't be removed. So I worked really hard for seven plus years to bring our rating up. Then one single rating, with no written review, knocked us down from a 4.9. I was so crushed! So tune in while I get into the situation and hear more about: Why giving yourself distance before you respond to a negative review helps you show up in the best possible way How having the conversation in person, instead of in writing, lets someone read your energy and your body language What it looks like to be direct and ask with clarity for exactly what you're looking for Why sharing openly, honestly and vulnerably before the ask can disarm a conversation that might feel slightly confrontational How leading with kindness and respect keeps it a "human to human interaction” Business is always teaching us something, and this one reminded me how much more confident I've become at "asking for what you want." I only asked for the review to be taken down, and I got an even better outcome. I'd love to hear what stood out to you, or how you handle customer feedback in your own business! Send me a DM on Instagram @AlliArruda and let me know! Looking for some quality 1:1 coaching, with me? I only have a few spots left! Click Here and let's uplevel your life! Let's Connect! • INSPIRE + MOVE EVENTS • Instagram • Private Coaching • BENCHMARK FITNESS • Website • Facebook • TikTok






