Insights Podcast

Hosted by The Payments Association

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Episodes

Latest episode

Oct 2026

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EN-GB

About the show

The world of payments and corporate finance is changing at a pace unexperienced before, with new technology, regulations, innovation and threats emerging every day. Join The Payments Association and special guests each month as they discuss topics which impact corporate financial payments. Each episode includes a panel of experts in the world of payments and corporate finance giving personal insights into how these topics are likely to impact the wider industry and individuals alike. If you’re a payment professional, budding financial guru or just interested in the world of corporate payments, join us each month and keep on top of the key insights that you need to know.

Listen to episodes

60 recent

October 23, 202621 min

Beyond the transaction: Rethinking fraud prevention across the customer journey

Transaction monitoring has anchored payment fraud prevention for years, yet fraudsters increasingly exploit weaknesses before payments reach a monitoring engine. This episode of The Payments Association's Insights Podcast examines why financial institutions are rethinking the role of transaction monitoring within a broader fraud strategy. It also explores how prevention is moving from isolated transaction controls to continuous risk assessment across the customer journey. The conversation covers behavioural analytics, AI, verification, richer payment data and post-transaction intelligence, asking what stops fraud before financial loss occurs. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

October 21, 202615 min

Modernising payments: From orchestration to agentic commerce Payments modernisation never really ends

In this episode of the Insights Podcast, Julian Farley, sales director, UK and Europe at BPC, explains how payments firms can move from legacy systems to modern infrastructure. He sets out how orchestration and integration let firms combine best-in-breed providers as instant payments and new forms of money, from fiat to digital and crypto, take hold. He weighs up the deployment choices firms face, from shared and dedicated software as a service to platform as a service, and why data sovereignty matters. The conversation turns to financial crime protections, the role of wallets and AI, and the trust and ownership questions agentic commerce raises. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

October 7, 202630 min

Grant Thornton UK LLP, Mandatory APP reimbursement: Year one impact and what comes next

One year on from mandatory reimbursement, the first independent evaluation of the UK's authorised push payment fraud regime is in. In-scope scam losses over Faster Payments fell by around 21%, about £73 million a year, and victims are now reimbursed far more often. Beneath the headline, the picture is complex: the net benefit is slim and narrows once displaced international fraud is counted, performance varies widely between firms, and fraud is shifting to channels the rule does not reach. This episode tests whether the regime is delivering, what it is costing smaller firms, and what payment firms should push for before the PSR consults on changes in December. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

September 18, 202618 min

Cross-border payments: From friction to predictability

Cross-border payments have long been defined by friction: slow settlement, unpredictable costs and limited certainty for the customer. Since the G20 launched its Roadmap in 2020, most of the policy framework is now in place, yet the experience has been slow to improve. This episode explores the shift from simply moving money to delivering clear, predictable outcomes for customers. It looks at where friction still bites hardest on speed, cost and certainty, why getting the point of initiation right matters so much, and how stronger interoperability and industry collaboration can deliver consistent results. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

July 14, 202615 min

Combating AI-driven fraud at the telecom network level

This episode of The Payments Association's Insights Podcast examines how artificial intelligence has reshaped fraud, and what that means for the way firms verify who they are dealing with. As AI makes it cheap to forge documents, clone voices and fake video, the data a customer presents can no longer be trusted on its own. The conversation explores a shift towards lower-level signals drawn from the mobile network, the operator-held identity checks and SIM-swap data that are far harder for a fraudster to manipulate. It sets out what payments and fraud leaders can do to rebuild trust at the network layer. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

July 14, 202626 min

The global payments report 2026: Six trends defining payments

The Global Payments Report 2026 tracks how consumers pay across 42 markets, drawing on a survey of more than 63,000 respondents and transaction data from central banks and card networks. Now in its 11th edition, the report is one of the industry’s most widely cited sources on the state of global payments - relevant to merchants, payment providers, product developers and policy makers alike. This episode explores the report’s headline findings across six themes: the methodology behind the data; the rise of payment apps at the point of sale and what it means for payments infrastructure; wallet fragmentation across global markets; the expansion of domestic payment systems and what that means for established card scheme infrastructure; the competitive dynamics reshaping buy now, pay later; and stablecoins as an emerging layer of B2B and cross-border payments infrastructure. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

June 9, 202611 min

After the scam: The human cost of global fraud

What does fraud do to a person after the money is gone? In this Insights Podcast, Jack Robertson speaks with Dalbir Sahota, global director of trusted payments at LSEG Risk Intelligence, about the human cost behind LSEG's new global fraud research. The conversation moves past loss values to the anger, anxiety and shame that reshape how victims live online. Dal explores why digital-native younger consumers are losing money more often than older generations, how AI has shifted fraud into a different gear, and where responsibility should sit. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

May 7, 202630 min

The gaming payments problem: Rethinking risk in a regulated industry

In this episode of the Insights Podcast, Tony Craddock speaks with Kamran Hedjri and Oliver Steely about why regulated gaming operators are still treated as “high risk” by the payments industry. They explore how outdated payment models, lower authorisation rates, and legacy merchant category codes are increasing costs and hurting customer experience, despite regulated operators often showing lower fraud and chargeback rates than other sectors. They also look at the practical steps schemes, issuers, and operators can take now to modernise the system and better distinguish regulated businesses from grey-market operators. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

April 28, 202631 min

Trustless money? The hidden risks behind stablecoins and DeFi

Host Jack Robertson, Data Journalist at The Payments Association, speaks with Gary Palmer, Founder and CEO of payall, and Ruth Wandhöfer, Founder and CEO of Leximar Advisory, about whether “trustless” money is really possible. They explore whether blockchain removes or simply redistributes trust, and discuss the legal, operational, and cyber risks that emerge as stablecoins and DeFi move into mainstream finance. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

April 7, 202614 min

Money market funds: A practical solution for safeguarding client funds

As payments firms and fintechs scale, managing client funds efficiently has become increasingly complex. Money market funds are emerging as a practical solution that balances regulatory compliance with operational efficiency. In this episode, we explore how these funds work, why they're gaining traction among electronic money institutions and payment service providers, and what the future holds for safeguarding strategies in the payments sector. Joining Jack Robertson are Tara Dougherty, director of business development for the UK and Ireland at Federated Hermes Limited, and Teresa Cameron, CEO at Clear Junction. For professional investors only. Capital at risk. This is a marketing communication. Issued and approved by Hermes Investment Management Limited, which is authorised and regulated by the Financial Conduct Authority. In the European Economic Area (“EEA”), this document is distributed by Hermes Fund Managers Ireland Limited. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

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