Allison Rossiter on Saying Yes Before You Feel Ready
At 16, Allison Rossiter worked evening shifts in aged care. She considered nursing, chose computing, and started her career as a network engineer at Nortel Networks, "out there with the boys under the floorboards with the screwdrivers." Two years in, the whole team was made redundant. She kept seeing "medical rep" in the job pages, asked her GP's practice manager what that meant, and shadowed two reps for a day. She joined Roche and stayed 23 years, across the UK, Canada, the US and Australia, most recently as Managing Director of Roche Diagnostics Australia. In this episode, Allison shares: Finding her purpose: A practice nurse's request for Accu-Chek meters led her into Roche Diabetes Care, sitting with parents of newly diagnosed children. "I got to make a difference to them." The tap on the shoulder: Called to the MD's office, she was sure she was about to be fired. Instead: "Ali, I've been watching you, and I love what you do. I love your energy." He wanted her on his UK and Ireland leadership team. One condition: Terrified of presenting to 300 people, she said yes on one condition: "You get me a coach." The coach sent her to see The King's Speech, stood her on the empty stage, and gave her a thumbs up from the back of the room on the day. "I have no fear whatsoever now." Credibility without expertise: Leading teams outside her background, she studied a marketing diploma on evenings and weekends. "I could speak their language." A letter to the Prime Minister: Warfarin patients were taking time off to queue at hospital and waiting for results by post, while the government promised "no decision about me without me." Allison wrote to 10 Downing Street. The reply led to a meeting with the minister and the Anticoagulation Self-Management Alliance. "Nobody wants to feel like a patient." "We don't need a technical expert": Offered sales leadership across every Roche business in Canada, she said she didn't know molecular or tissue. "Ali, we don't need a technical expert." Twelve interviews later, she moved to Montreal, then to California to lead a global team from R&D through to launch. "Probably not": When the Australian MD position opened for the first time in 17 years, the head of Asia suggested a smaller country. She called back and asked for the interview. A week later, they asked if she wanted to move to Sydney. How do we make this place amazing?: She met her 225 people in groups of four or five, asked customers what Roche was doing wrong, and called low-scoring customers herself. "Understand, don't judge." A volunteer team, chosen from one-minute selfie videos, told her the real issue was culture. Her mistake: sending them off without guardrails. Leading through COVID-19: Months into the position, Roche Diagnostics had the only COVID-19 test in Australia. Her team wrote the white paper to bring rapid antigen tests into the country, and the business grew at three times the market. She walked 80 kilometres a week to stay at her best. Face your fears: "Everyone's had imposter syndrome. I don't care what they say." Her advice: ask for help, and listen more than you speak. "Be kind, be generous, be humble, and ultimately you'll be successful." Today, Allison chairs the Swiss Chamber, sits on the board of Clarity Pharmaceuticals, and runs her own coaching and advisory business, Helix & Human. A masterclass in courage, curiosity, and leading with kindness.






