In Case of Emergency

Hosted by F24

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Latest episode

May 2025

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About the show

What if today is not just another day? What if today the clouds roll in and the crisis hits. Are you ready for it? We are inviting you to F24’s new flagship podcast series: „In Case of Emergency“. In this series we take you inside our global community, and we will feature conversations with international experts on issues that matter most in alerting, crisis management and Business Continuity. In each episode, we discuss and analyse topics like crisis preparation, mobilisation and crisis communications. We will line up experts and professionals to understand their challenges before, during and after a crisis hits. And we will also look at how technology can mitigate negative impacts of critical events. Stay tuned and subscribe to us. Visit f24.com for more info on the podcast.

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48 recent

May 15, 2025Episode 4718 min

#47 Navigating Turbulence

- Building Resilience in the Aviation Industry (Part II) In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation. In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group.  01:17 You mentioned the Dubai floods last year was a black swan event. But what if these are more regular occurances due to the changing climate patterns? 04:56 In Terms of decision making in critical situations or times of crisis - how do you think leadership styles influence the outcome of a crisis? 06:12 A crisis isn't the time to be developing relationships... 08:30 Rick, what advice would you give to organisations who are looking to build stronger crisis management frameworks? 14:47 What have you learnt by working in your profession that you may have adopted as a standard working practice or perhaps you even use it in your personal life?

April 24, 2025Episode 4617 min

#46 Navigating Turbulence

- Building Resilience in the Aviation Industry (Part I) In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation. In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group.  03:34 The most dreadful floods that occurred last year, April 17th, 2024 in Dubai. How was flydubai affected? 07:46 In a way did we contribute to an overloaded system? 10:23 There wasn't necessarily a model set for this... We suspended our operations and activated our crisis management centre. 12:30 How did you use the  plans and checklists? How did they work for you? What were the lessons learnt? 16:00 It's not like volunteers don't get paid because they are worthless, but because they are priceless.

March 20, 2025Episode 4531 min

#45 Mastering Cyber Resilience

- Response and Recovery (Part III) Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR).  In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 01:14 Once your team is activate, what are the key phases and actions required to mitigate the situation? 02:59 If there's a ransomeware attack on a company, should they pay or not? 09:46 How do you ensure your that your containment meausres do not interefre with the company's ongoing activities? 15:00 Do criminals follow some kind of internal SOP when they attack a company? 18:00 What steps should companies take to ensure that they are well prepared against a cyber attack?

February 27, 2025Episode 4428 min

#44 Mastering Cyber Resilience

- Response and Recovery (Part II) Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR).  In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 02:30 How should companies communicate internally during the early stage of a crisis/incident? 03:53 What happens if the whole system is compromised and there are no redundant channels for crisis communication? 07:40 What could make a situation worse?  11:34 Should they call the police or that will make the situation worse? 15:35 Communicating with the Attacker - Am I allowed to speak to the cyber criminal?

January 28, 2025Episode 4336 min

#43 Mastering Cyber Resilience

- Response and Recovery (Part I) Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR).  In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 03:30 If you could describe a cyber incident in three words, what would they be? 06:30 There's only three ways in which you can compromise your computer network 12:48 In your experience, what is the most critical aspect of a company's readiness for engaging a CERT team during an incident? 16:31 I am always saying I can train every company to be like James Bond, 007 - but that also has something to do with the culture and the DNA of the company 17:19 How does a CERT team function and collaborate during an incident?

December 17, 2024Episode 4215 min

#42 Building Resilient Societies

- Preparedness & Innovation (Part II) Alessandro Lazari, critical infrastructure protection, resilience and cyber security expert and former scientific officer at the European Commission Joint research Center, is in conversation with: Philippe Quevauviller who has over three decades of dedicated service to the European Commission. He is a Policy Officer who has played a pivotal role in shaping and advancing policies related to security, crisis management, and disaster response. With a wealth of experience spanning different sectors and a deep understanding of policy intricacies, Philippe continues to be a driving force in shaping Europe's approach to security and crisis management.  01:37 The mediterrinean regions are known for flooding and droughts, in a way may be you're better prepared. But now with climate change these kinds of mediterrinian events are coming north. 03:15 About community resilience in general, what do you think will be the main challenges in building resilience in th enext 10 years? 08:00 I try to advocate a change in the paradigme of crisis management 08:28 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

November 26, 2024Episode 4116 min

#41 Building Resilient Societies

- Preparedness & Innovation (Part I) Alessandro Lazari, critical infrastructure protection, resilience and cyber security expert and former scientific officer at the European Commission Joint research Center, is in conversation with: Philippe Quevauviller who has over three decades of dedicated service to the European Commission. He is a Policy Officer who has played a pivotal role in shaping and advancing policies related to security, crisis management, and disaster response. With a wealth of experience spanning different sectors and a deep understanding of policy intricacies, Philippe continues to be a driving force in shaping Europe's approach to security and crisis management.  02:52 Let's talk about disaster risk and resilient societies nowadays. How important is to be prepared and how the EU would like to achieve these goals? 06:12 DG Home, among other initiatives, is running the CERIS (Community for European Research and Innovation for Security). Can you tell us about this initiative and the role of Research in achieving security and resilience? 08:57 We need to open our expertise and recognise that we have to learn from each other 11:08 Most of the important decisions were taken in the evening when we were finally relaxed 11:37 When you talk about Resilience, especially in the last years, do you also consider climate change?

April 18, 2024Episode 4012 min

#40 Risk Radar

- Navigating Crisis with Analysis & Insight (Part II) John is again in conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 02:40: just reading the risk reports isn't enough, if you haven't adjusted yours processes, your crisis management plans, yours BCM olans, you haven't finished the job 06:10: Can you remember our first podcast episode together, where we spoke about virtual crisis management... the pros and cons of it? 08:41: London Stansted airport hosted the F24 Aviation Day this year and they gave a particularly impressive presentation on operational resilience and how they use F24's CIM  To access the insights from the F24 Aviation Experience Day in London, click here: F24 Aviation Experience Day - F24

March 28, 2024Episode 3916 min

#39 Risk Radar

- Navigating Crisis with Analysis & Insight (Part I) John is again in conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 03:00 Why should a resilience manager or a crisis manager who has already a hundred hours of overtime, dealing with severe challenges round the clock read a risk report or even several risk reports? 05:29 I am curious Markus, shifting through the mountain of pages, which risk reports have you been pouring over and why are they important? 08:30 These reports help us flex our decision making skills and fortify our organisation's resilience 10:24 Cyber security and data protection will take centre stage as will the importance of talent  management and climate change adaptions, supply chain risks and the need for a fliexible holistic risk management strategy 15:05 That's really impressive exmaple of how regional conflict can have a global impact across continents 

March 7, 2024Episode 3819 min

#38 Editing the Narrative

- Wikipedia's Role in Managing Brand Reputation Rhianon Ruff has more than 10 years of experience helping Fortune 100 companies navigate Wikipedia. Rhi has contributed to boutique digital agencies during that time, working with countless brands and business leaders to update their Wikipedia entries in line with the site's rules and guidelines. While collaborating with clients, she has recognized a significant knowledge gap about the pivotal role of Wikipedia in safeguarding the digital reputation of brands. Consequently, she has taken proactive measures to elevate awareness about this crucial subject, channeling her expertise into offering insightful books and delivering engaging talks on diverse platforms. 02:30 Rhi, you are an expert who advises companies on working with Wikipedia. Can you tell our audience a bit about how Wikipedia fits into the scheme of crisis communication? 06:02 What are the common mistakes that you see crisis communication professionals frequently committing when handing Wikipedia? 12:54 To sum it up, what do you think businesses are missing out on if they don’t include Wikipedia in their crisis management process and what’s a good place to start? 15:58 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? 11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?