Podcast #193: Why critical thinking and human judgement matter as AI enters financial advice, with Pilot's Nick Ryan and Michaela Pashley
In this week’s episode of IFA Talk , the weekly podcast from IFA Magazine, we explore the importance of critical thinking and human judgement as AI becomes increasingly embedded in financial advice. Joining co-hosts Meg and Jenny are Nick Ryan, CEO of Pilot Financial Systems , and Michaela Pashley, Managing Director of Practical Financial Exams and Pilot’s Compliance Officer, who bring complementary perspectives from financial technology, compliance and adviser assessment. Drawing on their experience across financial technology, compliance and adviser assessment, they discuss why critical thinking remains such an important skill for advisers, particularly as AI tools become more widely used. The conversation looks at where critical thinking can fall short in practice, whether professional judgement can be taught and developed, and how advisers can distinguish between information that appears convincing and advice that stands up to scrutiny. Nick and Michaela also consider what experienced advisers bring to the table that AI may struggle to replicate, and why professionals need to be equipped to question AI-generated outputs rather than simply accept them. The episode explores how advisers can make effective use of AI while retaining the human judgement, analytical skills and professional responsibility that underpin good advice.






