
Luke Powers: Closing the Contractor's Coordination Gap
A machine goes down on the jobsite, setting in motion a series of calls, forms, and protocols taking place internally at your customer's company. Undoubtedly, internal and external problems will pop up — problems that our guest, Luke Powers, calls the coordination gap. These include information issues are tied to communication, capacity, and visibility, and it's just a matter of time before the dealer will enter the fray. During the 2026 Midyear Meeting near Chicago, Powers, who is CEO and co-founder of Gearflow, brought dealers into the world upstream where parts and service needs originate. In this Midyear "flashback" episode, he takes the problem apart and shows how AI is finally closing it. For contractors, the gap shows up in three costly ways, Powers says. Communication breaks down between the field and the office. Mechanics lose hours waiting on parts with no idea when they'll arrive. And managers can't see what's happening until it's already too late to fix. And the last thing any one wants is to fill out more paperwork. Powers explains why the industry may be drowning in data while still flying blind, and why the next wave of AI is about helping people make the right decision in the moment, not handing them another report to read next month. His solution is a new AI-enabled, natural language technology that dealers can white label that can revolutionize the customer experience with your dealership. If you've ever wished your customers, your counter, and your shop could all be on the same page, this is the conversation you won't want to miss. Connect with Luke: Website Email: luke@gearflow.com Connect with IEDA: Visit IEDA Group Website IEDA Events Produced By: Social Chameleon















