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Let's Vent Podcast

Let's Vent Podcast

Hosted by Evan Hoffman

BusinessEntrepreneurshipManagement
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Episodes

250

Latest episode

Jun 2026

Language

EN-US

About the show

Welcome to the Let's Vent Podcast! We are here to unveil the BS you've been told that will help you run your home service business. We cut out the fluff and just deliver the goods of what's actually working for operators and home business owners across the country. Whether you're a seasoned pro, a tech, or a CSR, our weekly deep dives are your ticket to success. It's time to get it off your chest and let's vent!

Listen to episodes

60 recent
June 11, 2026Episode 1731 min

EP: 019 - Using Chat GPT & Claude All Wrong? Ken Moskowitz Shares Free Practical Tips

Send us Fan MailMost Home Service business owners treat AI like a basic tool to create robotic prompts with generic results and poor return. In this episode of the Let's Vent Podcast, we sit down with a creative advertising legend and the CMO of Clover Growth Partners, Ken Moskowitz. He is a marketing mastermind who has spent over 40 years helping more than 1,000 businesses transform their brand messaging and drive real sales.He explains and show with real examples why the secret to elite marketing is knowing the right questions to ask, forcing the AI to ask you clarifying questions, and go deep into conversational voice modes to create authentic strategies.Connect with Ken Moskowitz:🔹 Instagram: @spankymoskowitz🔹 CMO: Clover Growth Partners / https://growwithclover.com/🔹 CEO: Ad Zombies / https://www.adzombies.com/Time Stamps: 00:00 - Introduction01:10 - Meet Ken Moskowitz: 40 Years of Moving Consumers to Action03:52 - Are Modern Marketers Lazy? The Lost Art of Making a Sale05:58 - How Ken Overcame Cancer and Turned His Crisis into a Blessing08:24 - Why Everyone is a Practitioner: The Rapid Evolution of AI09:20 - The Power of Claude Prompts That Ask Questions10:33 - Chat GPT vs. Claude: Choosing the Best AI Tool for Copywriting11:41 - The Secret Tool Meta Bought: Building Service Pages in Minutes with Manus13:50 - Stop Worrying About the Subscription Cost14:55 - How to Audit and Analyze Your Marketing Data with Claude Code16:28 - How Much Time Should You Dedicate to AI?18:12 - Live Demonstration: Why You Need to Stop Typing and Start Talking to Chat GPT21:54 - The 6-Step Framework to Lock In Your Authentic Brand Voice26:45 - The Website Pulse Check: Auditing Your Brand Online with Google Labs28:44 - Building Live: Ken’s 6-Hour Immersive AI Workshop Details30:45 - Final Thoughts: Staying Curious & Scaling Your Shop's Potential31:00 - Connect with Ken: Direct Email & Contact Information31:25 - Episode Ends

June 4, 2026Episode 1837 min

EP: 018 - From Nursing Student To A $62M Trade CEO: The Mary Jean Anderson Story

Send us Fan MailWe had the absolute honor of sitting down with an absolute industry powerhouse, Mary Jean Anderson, former owner and CEO of Anderson Plumbing, Heating & Air.In this episode, Mary Jean peels back the curtain on the exact strategies that allowed her company to average a staggering $3.6 million in growth every single year placing the right people in the right seats, and why true leadership requires you to "hire your weakness" to protect your own business goals.If you are a contractor ready to take your plumbing, HVAC, or electrical company to a 7 or 8 Figure Business, grab a notebook because this episode is packed with invaluable, real-world business wisdom.Reach Out Mary Jean AndersonInstagram - https://www.instagram.com/maryjeananderson/LinkedIn - https://www.linkedin.com/in/maryjean-anderson-68b56714/Facebook This Episode Is Sponsor By Free AgencyTime Stamps: 00:37 – Introducing Mary Jean Anderson02:05 – Managing Stage Nerves After Decades of Team Leadership03:41 – The Anderson Story: From a $3.2M Operation to a $62M Exit05:01 – Building an Actionable Mission Statement That Outlasts Artwork08:50 – How to Help People Become Their Best to Drive a Company Growth09:44 – Mastering Profitability: Inventory Control on a 200-Truck Fleet10:35 – Interview Secrets: Using Negative Prompts and Asset Questions to Filter Talent12:11 – Delivering a 98.2% "Wow Experience" Customer Retention Strategy14:18 – Shifting from Transactional Customers to Lifelong Clients14:50 – Transitioning From Nursing to HVAC: The Art of Hiring Your Weakness15:58 – Breaking Stereotypes: Why Women Are Crushing It in the Trades18:18 – Leveraging Maintenance Agreements to Drive In-Home System Sales19:10 – Launching an Internal Training Institute to Combat Labor Shortages20:17 – The Critical Dangers of Third-Generation Watered-Down Training21:30 – Visionaries vs. Integrators: How Brain Trusts Build Empires22:55 – Let's Start Actively Hiring Women In The Trades25:56 – Launching an Internal Training Institute to Eliminate Labor Shortages27:07 – The Critical Dangers of Third-Generation Watered-Down Training28:21 – Visionaries vs. Integrators: How Brain Trusts Build Empires29:40 – Hire Your Weakness: Why the Best Trade CEOs Leave some Skills to the Experts31:18 – The Cost of Forcing Yourself Into Roles You Hate32:32 – This Episode Is Sponsored By Free Agency 34:00 – Behind the $62M Empire: Mary Jean’s Biggest Business M&A Mistake36:30 – How to Connect with Mary Jean Anderson and Final Closing Remarks

May 28, 2026Episode 1738 min

EP: 017 - SBA Loans vs Seller Financing with Jordan Cordero

Send us Fan MailIn this episode, we talked with Jordan Cordero from Live Oak Bank about the massive wave of mergers and acquisitions transforming the home services industry. Jordan is one of the key players on these deals, and he shares exactly how independent trade companies are scaling from local operations into seven- and eight-figure regional powerhouses. If you are running an HVAC, plumbing, or electrical business, this episode provides all the necessary nuggets when it comes to financial strategies.If you are looking for an inside look at where interest rates are heading for the rest of 2026, this episode shows you how to structure a win-win deal that protects your retirement or your investment.Time Stamps: 01:05 - Introduction: Funding the Home Services Acquisition Wave02:23 - The Mom and Pop Boom: How 2M Companies Are Buying Competitors03:30 - Adding Service Lines To the Deals: Merging HVAC, Plumbing, and Electrical04:55 - How to Source Hidden Business Deals in Your Area07:45 - Why Right Now is the Perfect Time to Buy a Trade Business09:29 - Interest Rate Trends and the Reality of Capital Costs10:30 - SBA 7a Loans vs Seller Financing: Shifting the Risk to the Bank13:10 - The Hidden Trap of Seller Notes: Post-Sale Disagreements15:15 - Creative Financing Structures and Tax Planning Options16:40 - Acquisition Horror Stories: When the Seller Badmouths the Buyer19:30 - Sponsor: Free Agency 21:18 - Why You Need a Lender Who Specializes in the Home Services Vertical23:46 - The MCA Warning: How Predatory Working Capital Loans Ruin Cash Flow26:12 - Can You Refuse or Refinance a Merchant Cash Advance?27:10 - Market Forecast, Where Interest Rates Are Heading Next28:02 - Impact of Interest Rates on Acquisitions.29:02 - Loan Structure and its effects.30:01 - Fixed vs. Variable Rates in SBA Loans.31:00 - Revenue Projections in Acquisitions.34:52 - The Importance of Strategic Growth.36:18 - Are You a Fit for SBA programs?37:17 - Closing Remarks and Appreciation.Sponsor: Free Agency - https://freeagency.ai/

May 21, 2026Episode 161 hr 2 min

EP: 016 - How to Use AI and the Right Words to Close Leads with Ryan Fenn & Justin Judd

Send us Fan MailIn this episode with Ryan Fenn and Justin Judd from Chiirp, we discuss the power of language, customer communication, and innovative marketing strategies in the trades. They share insights on how your choice of words, consistent follow-up, and technology like AI can transform business growth and strengthen customer relationships.Time Stamps: 00:00 - The Power of Words in Business02:51 - Transforming Customer Engagement06:09 - The Art of Giving Value First09:01 - Building Trust Through Reciprocity11:58 - Creating Effective Playbooks15:08 - Lead Conversion Strategies17:55 - The Importance of Follow-Up20:47 - Nurturing Customer Relationships23:48 - Leveraging Technology for Communication27:04 - Creating Memorable Customer Experiences31:21 - Harnessing AI for Lead Conversion34:04 - The Role of Speed in Lead Response36:58 - AI and Human Interaction: Finding the Balance39:46 - The Future of Human Senses in AI Interaction41:39 - Building Human Connections in a Tech-Driven World43:58 - Reassessing Efficiency: The Value of Human Interaction51:29 - Revenue Optimization: Identifying Business Leaks55:50 - Streamlined Implementation: Making AI AccessibleConnect with Ryan and Justin: https://chiirp.com/Instagram: https://www.instagram.com/ryandfenn/ ; https://www.instagram.com/highonutah/Linkedin: https://www.linkedin.com/in/ryan-fenn-76568b165/ ; https://www.linkedin.com/in/justin-judd-b5052297/

May 13, 2026Episode 1554 min

EP: 015 - Leadership Lessons from Colleen Keyworth: Networking, Inclusion, and AI in the Trades

Send us Fan MailIn this episode, Colleen Keyworth talks about the real impact of AI in home services, leadership in the trades, and how to leverage technology for business growth. We discussed How AI's role is saving time in Operations and Processes, content authenticity, and building a legacy in the industry.Time Stamps: 00:00 - Navigating the Current AI Landscape10:11 - The Role of AI in Business Efficiency20:17 - Content Creation and Authenticity in the AI Era27:24 - The Evolution of Content Value and Trust29:20 - Local Search and AI's Role in Home Services30:41 - The Importance of Technical SEO32:37 - Navigating Client Relationships in Marketing33:56 - The Future of Marketing Agencies in an AI World35:40 - The Human Touch in Customer Service37:46 - After-Hours Service and Customer Experience40:32 - Creating Memorable Customer Experiences43:47 - The Importance of Personal Connections in Business45:14 - Leaving a Legacy in the TradesResources: Women in HVACRInternational Women's Network in Cooling (IWNC)HVACR Industry EventsWhere To Find Colleen KeyworthLinkedIn : linkedin.com/in/colleen-keyworth Instagram : https://www.instagram.com/ckeyworth04/

May 6, 2026Episode 1443 min

EP: 014 - The HVAC Success Truth: How Gil Cavey Turned His Biggest Failures Into A $10M Business.

Send us Fan MailGil Cavey, host of HVAC Uncensored, shares his journey through business, personal struggles, and insights on industry challenges like permitting and training. Discover how he balances control, quality, and growth while navigating personal setbacks and embracing failure.Time Stamps: 00:00 - Introduction and Gil Cavey's background01:04 - Transition from podcasting to business ownership02:31 - Lessons from previous business partnerships04:12 - Frustrations with permitting process05:36 - Training and developing technicians06:42 - Using AI to streamline operations08:46 - Maintaining respect and leadership with technicians11:22 - Selling options without pushing unnecessary services12:58 - Balancing training and proficiency in HVAC14:24 - Dealing with permitting and regulatory hurdles16:42 - Embracing AI and technology in HVAC19:30 - Marketing and growth strategies22:07 - Building relationships with technicians27:12 - Personal life and overcoming personal struggles34:11 - Overcoming fear of failure and personal growth37:18 - The importance of mental health and therapy38:32 - Final thoughts and encouragementWhere to Find Gil CaveyHVAC Uncensored Podcast : https://www.hvacuncensored.com/#dm

April 29, 2026Episode 1342 min

EP: 013 - Mastering the Trade: Gross Margin, Training, and Scaling with Trevor Matthews.

Send us Fan MailIn this episode, Trevor Matthews, Founder of Refrigeration Mentor shares his journey from technician to business owner, emphasizing the importance of personal development, technical training, and strategic growth in the HVAC Industry. Discover insights on reducing callbacks, enhancing technician skills, and building a community for industry professionals.Time Stamps: 00:00 - The Journey to Self-Improvement03:03 - From Technician to Business Owner05:52 - The Importance of Training in the Industry09:02 - Navigating the Challenges of the Trade11:57 - Understanding Gross Margin and Profitability15:06 - Building Confidence and Communication Skills17:54 -The Future of the Refrigeration Industry21:10 - Innovative Training Approaches for Technicians25:03 - The Importance of Personal Development31:48 - Navigating Career Transitions in the HVAC Industry35:34 - The Role of Private Equity in Commercial Refrigeration39:27 - Building a Community for TechniciansResourcesJim Rohn - Personal DevelopmentAtomic Habits by James ClearHow to Win Friends and Influence People by Dale CarnegieJim Quick - Speed Reading and LearningTony Robbins - Personal DevelopmentJim Rohn - Motivational SpeakerConnect With Trevor Matthews Refrigeration Mentor - https://refrigerationmentor.com/

April 22, 2026Episode 1250 min

EP: 012 - The In-House Warranty Roadmap for Contractors

Send us Fan MailIn this episode, Evan Hoffman explores the innovative world of contractor-owned warranty programs with Jacob G and Will Kinsey. They discuss legalities, wealth creation, and how warranties can be a powerful tool for growth and retention in the HVAC industry.Guests Jacob Gee - Operations team at Rocket Group HoldingsWill Kinsey - Founder of Conduit Warranty Corporation Chapters00:00 - Introduction to Warranty Programs03:12 - The Journey of Conduit Warranty Corporation06:02 - Understanding the Legalities of Warranties08:53 - In-House Warranty Management Strategies12:06 - Communicating Warranty Coverage to Customers14:59 - Sales Impact of Warranty Programs18:08 - Structuring a Contractor-Owned Warranty Company26:16 - Understanding Labor Warranties and Their Benefits30:19 - The Importance of Limited Warranties vs. Service Contracts31:37 - The Concept of Forced Savings Accounts35:50 - Investment Strategies for Warranty Funds40:04 - Leveraging Warranties for Business Growth and Employee Retention49:38 - Final Thoughts on Warranties as a Sales ToolSponsor - https://freeagency.ai/

April 15, 2026Episode 111 hr 18 min

EP: 011 - The AI Advantage: How Contractors Are Winning the Marketing Game

Send us Fan MailIn this episode, We talk with Josh Crouch about AI's impact on Home Services Business, Automation, and Digital Marketing Strategies. They explore practical tips for contractors to leverage AI, improve operations, and stay ahead in a rapidly evolving industry.Timestamps 00:00 Implementing Knowledge Immediately11:45 The Role of AI in Home Services24:11 Navigating Business Growth and Challenges36:02 Leveraging AI and Automation for Contractors39:57 How to Use AI for your Home Service Business to Growth42:48 Authenticity in Marketing and Pricing for HVAC Business46:10 The Importance of Data Integrity50:01 Marketing Strategies for the Modern Consumer56:08 The Future of Technology in Business01:05:12 Consistency and Long-Term Success Connect With Josh CrouchLinkedIn -   / joshcrouch  Twitter -   / joshcrouch  Instagram - @josh_crouch_85

April 9, 2026Episode 1023 min

EP: 010 - 3 Shifts to Scale Your Plumbing Business this 2026

Send us Fan MailIn this episode, We discuss with Jarod Smith, CEO of Clog Busters Drain Cleaning & Repair the importance of Leadership, Business Growth, and Team Building. He mentions how passion, continuous learning, and strategic recruiting drive success in the Plumbing Industry.Timestamps: 00:00 - The Importance of Passion in Leadership02:11 - Stagnation in the Contracting Industry06:03 - Setting Intentions for Growth09:57 - Building a Training Academy11:44 - This Episode is Sponsored By Free Agency13:51 - Recruiting for Success18:11 - Creating a Positive Company Culture24:02 - Episode EndsConnect with Jarod Smith & Clog Busters:🌐 Website: https://clogbusters.co/ 💼 LinkedIn: Jarod Smith🐦 X (Twitter): @JarodSmith_CB📸 Instagram: @clogbustersdraincleaning

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