
What is a CPO? Andy Doyle on Kantar's agentic workforce
Andy Doyle has an unusual job title: chief people and agent officer at Kantar. In this episode of What is a CPO, part of The People Agenda podcast from LACE Partners, Andy talks to Debbie Mitchell and James McClintick about why Kantar merged its people and AI functions into one. Andy explains why he now sees the CPO as the architect of an organisation's human capability, not the custodian of process. He talks through Kantar's target of resolving 95% of HR service queries without human intervention, why he split the business partner community into a senior consulting group and a pooled delivery team, and why the CPOs who succeed from here will need to be genuinely technology literate, not just AI-aware. It's an honest conversation about the parts that worked, the parts that didn't, and what Andy would do differently. Catch more episodes in the What is a CPO series: https://www.lacepartners.com/the-people-agenda-podcast/














