Hole in the Wall Business Podcast

Hosted by Hole in the Wall Business Podcast

Business Entrepreneurship

Website RSS feed LinkedIn Facebook Instagram YouTube

Episodes

162

Latest episode

May 2026

Language

About the show

Welcome to the Hole in the Wall business podcast w/ Bill and James. I’m James Groves and along with my business partner Bill DeMent, we want to share our journey as small business owners with you. As owners of Hole in the Wall Drywall Repair for over the past decade, we have learned a few things. From the big wins, to the occasional mistakes, we will attempt to peel back the curtain of owning a small business in the trade service industry. We don’t have all the answers but perhaps we can learn a few things as navigate the many adventures of owning a small business.

Listen to episodes

60 recent

May 5, 2026Episode 16421 min

Handle Price Objections WITHOUT Discounting | Hole in the Wall Business Podcast Ep. 164

In episode 164 of the Hole in the Wall Business podcast Bill and James break down what price objections actually mean and why discounting can quietly damage your business. They dig into how to respond in a way that protects your margins while increasing trust.Price objections typically = uncertainty, comparison, or lack of clarity.Their conversation covers how to ask better questions, explain your process, reinforce your value, and recognize when a customer simply isn’t the right fit.If you own a service business, run estimates, or sell based on trust you'll want to tune in.Join the Hole in the Wall Business Podcast Facebook Group:https://www.facebook.com/groups/hiwpodcastLearn more about Hole in the Wall:https://www.holeinthewall.comLearn about franchising opportunities:https://www.holeinthewallfranchising.comChapters | 0:00 Intro1:11 Price Is Only One Buying Factor2:30 Price vs Convenience vs Value4:18 Why Price Objections Aren’t Always About Price7:35 How Discounting Hurts Your Business9:10 The Best Response to Price Pushback12:50 Confidence Builds Trust14:55 Knowing When to Walk Away18:15 Focus on the Right Customers20:35 Final Advice on Handling Price Objections#sales #smallbusinessowners #businesspodcast #entrepreneurship #pricingstrategy #salestraining #customerservice #businessgrowth #Leadership #ServiceBusiness #Profitability #BusinessAdvice

April 28, 2026Episode 16329 min

What Happens After Disaster Strikes ft. Joel Moss | Hole in the Wall Business Podcast Ep 163

In this episode, we sit down with Joel Moss from Rytech Restoration. He’s been in this world for a long time, starting out in the trades and eventually building and selling his own restoration company before stepping into a leadership role. We get into how he got started, what restoration work really looks like day to day, and what separates companies that grow from the ones that stay stuck. Joel also talks about walking into real disaster situations, how teams handle that kind of pressure, and why preparation matters more than most people realize.If you’re in the trades, running a service business, or just trying to understand how this side of the industry actually works, this is worth your time.Learn more about Hole in the Wall:https://holeinthewall.comLearn more about franchising:https://holeinthewallfranchising.comJoin the Facebook group:https://www.facebook.com/groups/holeinthewallbusinesspodcastChapter Markers |00:55 Meet Joel Moss (Rytech Restoration)01:40 Early Days in the Trades04:50 Building a Restoration Business06:05 Selling the Business07:30 Transition to Rytech10:55 What Disaster Work Looks Like14:45 Commercial and Multifamily Work16:10 Emergency Preparedness Planning21:00 What Makes a Good Trade Partner23:30 Real Stories from the Field28:40 Final Thoughts#SmallBusiness #Entrepreneurship #HomeServices #Restoration #Construction #BusinessPodcast #ServiceBusiness #Trades #WaterDamage #FireDamage

March 31, 2026Episode 16254 min

From Service to Stewardship ft. Mark Holloway of Property Stewards | HIW Business Podcast Ep 162

In this episode of the Hole In The Wall Business Podcast, Bill DeMent and James Groves sit down with Mark Holloway of Property Stewards to talk about a different approach to home services, property stewardship.Instead of one-off jobs, this model focuses on long-term relationships and proactive service to create real value for homeowners.If you’re in the trades or service industry this conversation will challenge how you think about your business and the services you offer. This is a great listen.Learn more about Property Stewards:https://propertystewards.com/Learn more about Hole In The Wall: https://www.HoleintheWall.comJoin our Facebook group: https://www.facebook.com/groups/hiwpodcastLearn more about franchising: https://www.HoleintheWallFranchising.comCHAPTERS |00:00 Meet Mark Holloway 00:02:10 How a $499 Pressure Washer Started the Business 00:06:10 The First Real Client & Accidental Opportunity 00:10:40 Discovering the “A-List Client” Model 00:14:45 Scaling to Recurring Revenue & 15 Clients 00:17:55 Shifting from Doing the Work to Running the Business 00:20:00 The Concierge Model: Solving Client Pain 00:25:45 Why “Clients Don’t Come First” 00:37:20 How the Franchise Model Works 00:47:00 Growth Vision, Opportunities & Final Advice #BusinessPodcast#HomeServices#Entrepreneurship#SmallBusiness#ServiceBusiness#PropertyManagement

March 24, 2026Episode 16119 min

How We Beat Imposter Syndrome as Owners (And How You Can Too) | HIW Business Podcast Ep 161

Welcome to Episode 161 of The Hole in the Wall Business Podcast with Bill and James. In this episode Bill DeMent and James Groves tackle a very real topic that almost everyone in business experiences: Imposter Syndrome.You may feel like you don't belong. You may question your decisions. You may wonder when you will get "found out" for being an imposter.This episode digs into the real mental battles many fight when running a business. (Spoiler: You aren't alone!)If you’ve ever doubted yourself as a business owner then this episode will help you understand why and how you can push forward anyway.Join the Hole In The Wall Business Podcast Facebook group: https://www.facebook.com/groups/hiwpodcastExplore the Hole In The Wall services: https://www.HoleintheWall.comLearn more about franchising with Hole In The Wall: https://www.HoleintheWallFranchising.comCHAPTERS | 00:00 – Intro00:01:10 – What is imposter syndrome?00:04:48 – Where imposter syndrome comes from00:06:30 – Why this shows up in business ownership00:08:45 – Real examples from business owners00:13:13 – Why success makes it worse00:16:35 – Reframing the mindset00:17:19 – How to handle imposter syndrome00:19:23 – Outro#impostersyndrome #entrepreneurmindset #businessowner #leadership #smallbusiness #entrepreneurship #businesspsychology

March 17, 2026Episode 16028 min

Growth Through Rebranding, Systems, and Partnership | Hole In The Wall Business Podcast Ep. 160

Welcome to Episode 160 of The Hole in the Wall Business Podcast with Bill and James.In this episode, Bill DeMent and James Groves sit down with Andy Lawniczak and Ben Swanson from Precision Auto Wraps to talk about what really happens when a small business begins to grow.They break down the transition from a one man operation to a growing company with employees, systems, stronger financial visibility, and a more intentional brand. This conversation covers rebranding, partnerships, business coaching, operational growth, and the tension every owner faces between staying small and building something bigger.If you are a business owner trying to grow and are concerned with losing control of your business, this episode is packed with insights for you.Check out Precision Auto Wraps:https://precisionautowraps.comJoin our Hole In The Wall Business Podcast Facebook group:https://www.facebook.com/groups/hiwpodcastLearn more about franchising with Hole In The Wall:https://www.HoleintheWallFranchising.com Explore Hole In The Wall's services:https://www.HoleintheWall.comCHAPTERS | 00:00 – Intro00:49 – Welcoming Andy Lawniczak and Ben Swanson02:25 – How Ben entered the business04:50 – Why the rebrand mattered08:05 – Growth after rebranding12:50 – What changed in the business systems16:10 – Using numbers to make better decisions20:00 – Growing with the right partner23:00 – What the future could look like27:40 – How to connect with Precision Auto Wraps29:20 – Outro#businesspodcast #smallbusinessgrowth #entrepreneurship #branding #rebranding #leadership #businesssystems #partnership #servicebusinessgrowth #tradesbusiness

January 27, 2026Episode 15936 min

INTENTIONAL Leadership Development Drives Better Results | Hole In The Wall Business Podcast Ep 159

In this episode, Bill DeMent and James Groves sit down with Jorge Figueroa to talk about leadership as a learned skill, not just a job title. The conversation explores what real leadership looks like in practice, how leaders grow through adversity, and why intentional development is critical for building strong teams.This episode is especially valuable for business owners, managers, and franchise leaders who want to improve communication, accountability, and performance without relying on authority alone.Join our Facebook group: https://www.facebook.com/groups/hiwpodcastLearn more about franchising: https://www.HoleintheWallFranchising.comExplore Hole In The Wall's Services: https://www.HoleintheWall.comChapters |00:00 – Episode intro & leadership mindset01:18 – Meet Jorge Figueroa04:05 – Leadership vs position07:30 – Why leadership must be learned11:15 – Developing leaders at every level15:40 – Accountability without authority19:55 – Communication that builds trust24:20 – Overcoming leadership blind spots29:05 – Applying leadership in real businesses33:45 – Final thoughts on growth and impact#Leadership #BusinessPodcast #Entrepreneurship #LeadershipDevelopment #SmallBusiness #FranchiseGrowth #HoleInTheWallPodcast

January 6, 2026Episode 15855 min

Ep 158 | Building a Business on Trust, Leadership, & Systems ft Certified Best Roofing | Hole in the Wall Business Podcast

In this episode, Bill DeMent and James Groves sit down with Carrie Moreau and Derrick Vittitou to talk about what it really takes to build and grow a service-based business without sacrificing trust or operational discipline.They dig into the realities of scaling in the trades, developing strong internal systems to creating accountability across a growing team. If you’re trying to grow without losing control or, almost more importantly, culture, this episode is for you.Join our Facebook group:https://www.facebook.com/groups/hiwpodcastLearn more about franchising:https://www.HoleintheWallFranchising.comExplore our services:https://www.HoleintheWall.comChapter Markers00:00 – Episode intro & why leadership matters01:20 – Building trust in service businesses04:10 – The role of systems in scaling08:05 – Accountability as teams grow12:30 – Hiring the right people17:05 – Avoiding chaos during growth21:40 – Culture vs speed in business26:15 – Leadership lessons from the field31:10 – What most business owners overlook35:45 – Final advice for growing service companies#businesspodcast #leadership #servicebusinessgrowth #entrepreneurship #franchisegrowth #smallbusiness #holeinthewallpodcast

December 16, 2025Episode 15723 min

Ep 157 | Build a Team Without Micromanaging (Leadership That Actually Scales) | Hole in The Wall Business Podcast

In this episode, Bill DeMent and James Groves break down one of the biggest challenges business owners face: building a strong team without micromanaging.Micromanagement kills trust, slows growth, and burns leaders out. This conversation focuses on how to create accountability, empower employees, and scale a business without needing to control every detail.If you’re a business owner, franchisee, or leader struggling to let go, this episode will help you shift from doing everything yourself to leading a team that performs.Join our Facebook group:https://www.facebook.com/groups/hiwpodcastLearn more about franchising:https://www.HoleintheWallFranchising.comExplore our services:https://www.HoleintheWall.com

December 9, 202533 min

Ep 156 - Nobody's Coming to Save You

In this episode of the Hole In The Wall Business Podcast, Bill DeMent and James Groves deliver a powerful message for business owners, franchisees, and entrepreneurs alike:There is no Calvary, there is no hero, nobody’s coming to save you. Success doesn’t come from luck, timing, or outside rescue.Success comes from ownership over your own problems and discipline with consistent action.If you’ve ever waited for things to “get better,” this episode is your wake-up call to start creating your own momentum.Follow us on our new YouTube channel https://www.youtube.com/@HoleintheWallBusinessPod We invite you to join our Facebook group athttps://www.facebook.com/groups/hiwpodcast and let's continue the discuss. To learn more about how you could own a Hole in the Wall Franchise check out www.HoleintheWallFranchising.com. If you would like more information on Hole in the Wall, please check us out www.HoleintheWall.com or email us at podcast@holeinthewall.com.

October 14, 2025Episode 15540 min

Ep 155 - Tony Hulbert - HorsePower Brands

In this episode of the Hole In The Wall Business Podcast Bill DeMent and James Groves sit down with Tony Hulbert of HorsePower Brands to discuss what it takes to build, scale, and sustain franchise success. Tony shares insights into franchise development, operational excellence, and how strong leadership fuels brand growth across multiple industries.If you’re a current or aspiring franchise owner, this episode offers clear and actionable lessons on what separates thriving franchises from those that struggle.Follow us on our new YouTube channel https://www.youtube.com/@HoleintheWallBusinessPod We invite you to join our Facebook group athttps://www.facebook.com/groups/hiwpodcast and let's continue the discuss. To learn more about how you could own a Hole in the Wall Franchise check out www.HoleintheWallFranchising.com. If you would like more information on Hole in the Wall, please check us out www.HoleintheWall.com or email us at podcast@holeinthewall.com.