Growing a Business Without Sacrificing Quality with Mary Mdzeluri of Zip to Zip Moving
Tom sits down with Mary Mdzeluri of Zip to Zip Moving to talk about growing a moving company for more than 10 years while maintaining quality and customer trust. Mary shares how she has navigated changing demand, from the moving boom during COVID to slower markets driven by rising interest rates, without losing sight of what matters most: delivering a great customer experience. They discuss planning ahead for peak season, building and maintaining a strong team, and why honesty, communication, and accountability are essential in a service-based business. Mary also explains how referrals, online reviews, Reddit, and AI tools are changing the way customers find moving companies. Tom and Mary explore how technology, including CRMs and paperless systems, can make operations more efficient while keeping the personal touch that customers expect. It's a conversation about leadership, reputation, and growing a business by putting service first, even when the market changes.






