Golden Nuggets

Hosted by Silvia Eldawi

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Oct 2026

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About the show

Golden Nuggets is PROPOLOGI®’s flagship original series - candid conversations with property’s movers & shakers, hosted by Silvia Eldawi. Expect real stories, honest debate, consumer guidance and practical playbooks from the people shaping property. Produced by PROPOLOGI®, an independent property media company creating original editorial series and brand-backed productions. 🔗 Watch, read and explore more at https://www.propologi.com/podcast

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October 23, 202612 min

Selling Your Home? What Your Estate Agent Needs You to Tell Them

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What does your estate agent actually need to know before they sell your home? Potentially more than you think. In this episode of Golden Nuggets: Movers & Shakers, Claire Kendall, Director of Richard Kendall Estate Agent, joins Silvia Eldawi to explain why details that may seem irrelevant to a seller at the beginning can become very relevant later in the transaction. For Claire, the advice is simple: tell your agent as much as you can. 🎙️ WHAT WE COVER • What estate agents need sellers to tell them upfront • Why agents ask so many questions at valuation • Identity, anti-money laundering and due diligence checks • Why seemingly minor details can matter later • What agents need to know about the property itself • How good agents manage seller expectations • Why communication between agents, solicitors, lenders and surveyors matters • The difference between finding a buyer and getting a sale to exchange 👀 WHO IS THIS FOR? Homeowners preparing to sell, sellers already on the market and anyone who wants to understand why an estate agent may need so much information before and during a transaction. It’s also useful for estate agents explaining to clients why gathering the right information upfront can help prevent delays and complications later. 💡 GOLDEN NUGGET “Trust the process.” Claire’s advice is to tell your estate agent as much as you can — and understand why they’re asking. Something that feels unimportant at the beginning of a sale can become very important later. Getting the right information out early gives everyone a better chance of dealing with potential issues before they hold up the transaction. ⏱️ CHAPTERS 00:00 Trust the process 00:29 Rightmove supports this season 01:03 What every estate agent wishes sellers would tell them 05:56 The checks estate agents have to make 06:35 Knowing the buyer as well as the seller 06:50 What agents need to know about the property 09:13 How well do movers understand the agent’s role? 10:12 A common misconception about estate agent fees 12:02 Claire’s Golden Nugget: trust the process 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT CLAIRE KENDALL Claire Kendall, Director, Richard Kendall Estate Agent (Wakefield) Claire draws on extensive experience helping sellers navigate property transactions from valuation through to exchange. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

October 22, 202613 min

I Took Over an Estate Agency With Zero Experience

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Would you take over an estate agency if you’d never worked in one before? Zee Faridi did. He had no estate agency experience, no established local reputation and no track record in the market. In this episode of Golden Nuggets: Movers & Shakers, Zee Faridi, Owner of Ezmuve Estate Agents, joins Silvia Eldawi to explain how an accidental move into property became an estate agency career he never saw coming. What followed was a crash course in valuations, viewings, sales progression, pricing, local knowledge and relationship-building — all while trying to convince sellers to instruct a business they had never heard of. 🎙️ WHAT WE COVER • How Zee first entered property through investing • Why he believed he could make it work with no agency experience • Starting with no established stock or local track record • What the first few months actually looked like • Winning instructions from properties already on the market • Using availability and personal service as a competitive advantage • Handling valuations with very little experience • Learning a completely new local market • Going from chasing clients to clients chasing him • Zee’s advice to anyone entering the industry from scratch 👀 WHO IS THIS FOR? Estate agents at the beginning of their careers, people considering a move into property and anyone wondering whether a lack of traditional industry experience has to stop them getting started. It’s also relevant to agency owners building a new brand in a market where nobody knows their name yet. 💡 GOLDEN NUGGET “Be yourself, because no one can take that away from you and no one can duplicate that.” ⏱️ CHAPTERS 00:00 From chasing clients to clients chasing him 00:23 Rightmove supports this season 00:56 Zee’s unconventional route into property 03:25 Why Zee believed he could make it work 07:14 The first few months 11:36 Overcoming “I’ve never heard of you” 11:51 Relationship-building is still the foundation 12:06 From outbound chasing to inbound enquiries 12:25 Learning a market he didn’t know 12:53 Doing the A to Zee of estate agency 13:21 Zee’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ZEE FARIDI Zee Faridi is Owner of Ezmuve Estate Agents in West Yorkshire. After running online businesses and beginning his own property investment journey, he took over a newly established estate agency and learned the profession while building the business. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

October 21, 20269 min

Why Property Sales Take So Long - And What Sellers Can Do

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Why does selling a property in the UK still take so long — and what can sellers do before they even find a buyer to make the process easier? In this episode of Golden Nuggets: Movers & Shakers, Liana Loporto-Browne, Managing Director of Loporto Browne Residential, joins Silvia Eldawi to unpack where delays can creep into a property transaction and why waiting until a buyer is found to start preparing can cost valuable time. 🎙️ WHAT WE COVER • Why the property selling process can become so complicated • Why having more property information available upfront could help • What could be included in a property information pack • Liana’s view on buyer commitment and reservation deposits • What sellers can do before any wider reform • Why sellers should instruct solicitors earlier • Why getting sale-ready matters • Why flexibility around viewings can help 👀 WHO IS THIS FOR? Homeowners preparing to sell, movers already on the market and anyone who wants to understand why the period between agreeing a sale and reaching exchange can take so long. It’s also useful for estate agents helping sellers prepare earlier and reduce avoidable delays once a buyer is found. 💡 GOLDEN NUGGET “Get sale ready.” Liana’s advice is simple: don’t wait until you find a buyer before instructing solicitors and gathering the information needed for the transaction. Do the hard work at the beginning to potentially save time, money and heartache later. ⏱️ CHAPTERS 00:00 Liana’s goal: faster conveyancing 00:21 Rightmove supports this season 00:54 Why is selling a property so complicated? 03:37 What would Liana change? 06:19 Should buyers have more financial commitment? 07:09 What can sellers do right now? 08:48 Liana’s Golden Nugget: get sale-ready 09:25 Why flexibility matters in a challenging market 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT LIANA LOPORTO-BROWNE Liana Loporto-Browne is Managing Director of Loporto Browne Residential in London and a former President of Propertymark. She draws on both agency and industry experience to explore why property transactions can take so long and what sellers can do earlier to make the process more prepared from the outset. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

October 20, 202614 min

How the Right Manager Can Change Your Entire Career

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Ben Madden never planned a career in property. He started out in retail and hospitality, moved into estate agency almost by chance — and his first six months in sales were, in his own words, “a bit of a disaster”. Then he moved into lettings. That changed everything. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Principal Director of Fine & Country West London, joins Silvia Eldawi for a conversation that comes with a little history: Silvia was once Ben’s line manager. More than two decades later, they look back at the people, decisions and market conditions that shaped his squiggly career path — from agency and business ownership to mentoring, recruitment and digital media. 🎙️ WHAT WE COVER • Why moving into lettings changed Ben’s career • The set of keys that unexpectedly led to a new job • Launching his own company in 2008 • Why the right manager can affect someone’s career trajectory • Recruiting for drive and determination • Creating The Boys Club • His work with Fine & Country • Moving into digital media and video • Coming full circle more than 20 years later 👀 WHO IS THIS FOR? Estate agents building their careers, managers responsible for developing people and anyone wondering whether they’re in the wrong profession — when they may simply be in the wrong role, team or environment. It’s also useful for agency owners thinking about recruitment, culture and how to spot potential beyond someone’s previous experience. 💡 GOLDEN NUGGET “Who you’re setting up for that interview can determine someone’s entire life trajectory.” Sometimes the right career move isn’t leaving the industry. It’s finding the part of it — and the people — where you thrive. ⏱️ CHAPTERS 00:00 Tough markets force businesses to adapt 00:23 Rightmove supports this season 00:56 Ben and Silvia go way back 04:09 Leaving to start Thorgills 06:39 Why Ben switched from sales to lettings 07:19 Recruiting for drive and determination 07:33 The interviews that changed Silvia’s career 10:38 Ben’s simple formula for keeping good people 11:35 What Ben does today 14:42 Full circle, 22 years later 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Principal Director of Fine & Country West London. His career spans estate agency, business ownership, industry leadership and property media. After starting in agency in West London, he went on to establish Thorgills and later sold the business. Today, he combines his work with Fine & Country with mentoring, industry initiatives and digital media. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

October 19, 202613 min

Estate Agent Regulation Is Coming: What Should the Minimum Standard Be?

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove 📌 EDITOR'S NOTE This conversation was recorded shortly before the Government announced its intention to introduce independent regulation of property agents, including licensing and appropriate qualifications. Further details on implementation are still to be confirmed. What should someone have to know before they’re qualified to advise a client on selling their home? Steve Pymm, Managing Director of Pymm & Co, has spent more than three decades in estate agency and is proud of the profession — but believes the bar for entering it should be higher. In this episode of Golden Nuggets: Movers & Shakers, Steve joins Silvia Eldawi to talk about qualifications, training, apprenticeships and what raising professional standards in estate agency could actually look like. 🎙️ WHAT WE COVER • Why Steve wants higher professional standards • The relatively low barrier to entering estate agency • Experience versus formal qualifications • What a new agent should know before advising clients independently • Why learning alongside experienced colleagues matters • What sales progression and survey negotiations teach newer staff • The Ombudsman case caused by one incorrect property measurement • When Steve thinks new agents should qualify • His “Pymmy Manifesto” for qualifications and continued professional development 👀 WHO IS THIS FOR? Estate agents, agency owners, managers, apprentices and anyone considering a career in property — particularly those thinking about what minimum knowledge, training and qualifications should sit behind the advice agents give consumers. 💡 GOLDEN NUGGET Steve’s “Pymmy Manifesto” starts with an apprenticeship-style first year combining practical experience with formal learning, followed by a recognised qualification and continued professional development. The aim: make sure agents are properly prepared before advising clients independently. ⏱️ CHAPTERS 00:00 What would be in the Pymmy Manifesto? 00:12 Rightmove supports this season 01:03 Why Steve wants greater regulation 05:55 What should an agent know before advising clients? 08:30 Steve’s two Ombudsman cases 11:13 When should an agent qualify? 11:45 The Pymmy Manifesto 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT STEVE PYMM Steve Pymm is Managing Director of Pymm & Co in Norwich and brings more than three decades of estate agency experience to the conversation. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

October 15, 202610 min

Why the Right Home Is Often Outside Your Original Search

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Ben Madden has bought three properties in his life. Not one of them was in the location where he originally started looking. And he was already an estate agent. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Director of Fine & Country West London, joins Silvia Eldawi to explore why the home you eventually buy may look very different from the one you imagined at the start of your search. 🎙️ WHAT WE COVER • How buyers should start narrowing down where to live • How to identify your genuine non-negotiables • Balancing location, space, condition and budget • Why viewing unsuitable properties can still teach you something • Why buyers should let estate agents suggest alternatives • How to investigate an unfamiliar area • Why thinking regionally can open up more options 👀 WHO IS THIS FOR? Home buyers, first-time buyers and movers who feel restricted by their current search criteria or are struggling to find a property that ticks every box. It’s also useful for estate agents helping buyers work out which requirements are genuine non-negotiables and where there may be room to widen the search. 💡 GOLDEN NUGGET “Think of your move as a regional move rather than ‘I want a road or a town or a village’.” Ben’s advice is to widen the lens. Sometimes ten minutes in another direction can open up far more opportunity. ⏱️ CHAPTERS 00:00 None of Ben’s homes were where he first looked 00:34 Rightmove supports this season 01:07 How do you decide where to look? 02:59 What are your real non-negotiables? 03:17 The area Ben said he’d never live in 06:31 The perfect property only exists in your mind 06:46 Learning through the search process 07:13 Let your estate agent make suggestions 09:19 Rightmove mover insights 09:36 Ben’s Golden Nugget 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Director of Fine & Country West London. Drawing on both his professional experience and his own three property moves, he explores how buyers decide where to live, what really matters in a home and why keeping an open mind can uncover options they hadn’t originally considered. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

October 14, 202614 min

Should Estate Agents Build Their Own Personal Brands?

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What happens when an estate agent’s personal brand becomes bigger than the agency they work for? For some business owners, that’s a threat. Ashley Cain sees it differently. In this episode of Golden Nuggets: Movers & Shakers, Ashley Cain, Owner of Moovahome, joins Silvia Eldawi to explain why he actively encourages his team to build their own personal brands — and invests in helping them do it. 🎙️ WHAT WE COVER • Why Ashley believes estate agents should build personal brands • Why personal branding needs clear guidelines • How much control an employer should retain • Balancing property content with personality • What happens when competitors try to recruit visible employees • Why Ashley believes personal brands generate instructions • Ashley’s advice to agency owners considering the same strategy 👀 WHO IS THIS FOR? Estate agency owners, managers and team leaders thinking about personal branding, employee visibility and how much freedom to give their people online. It’s also relevant to agents who want to build their own professional profile while remaining part of a wider company brand. 💡 GOLDEN NUGGET “Back your team, let them do it. Get your guidelines in place.” Ashley’s argument is that supporting your people doesn’t have to mean losing control of the brand. Give them room to grow — but establish the boundaries first. ⏱️ CHAPTERS 00:00 What if an employee becomes bigger than the brand? 00:26 Rightmove supports this season 00:59 Should estate agents have personal brands? 02:40 Personal identity vs personal brand 03:48 Why some agency owners are afraid 06:51 Investing in employees’ personal brands 07:39 The brand guidelines you still need 08:50 When Ashley had a post taken down 11:16 What happens when competitors come calling 12:18 Does personal branding actually generate business? 13:33 Ashley’s Golden Nugget 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ASHLEY CAIN Ashley Cain, Owner, Moovahome (Swindon) Ashley has spent more than two decades building an estate agency around brand, communication and modern systems. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

October 14, 202611 min

What Estate Agents Can Learn From Big Consumer Brands

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove How do you build an estate agency brand people actually remember — without the marketing budget of a major consumer brand? Before moving into estate agency, Leone Ashby built her career in consumer marketing. Today, as Director of Harry Charles Estate Agents, she applies many of the same principles to property. In this episode of Golden Nuggets: Movers & Shakers, Leone joins Silvia Eldawi to explore what independent estate agents can learn from the way major brands think about their customers, messaging and marketing. 🎙️ WHAT WE COVER • What independent estate agents can learn from major consumer brands • Why understanding your customer comes before choosing your marketing • How reviews, online visibility, word of mouth and shopfronts contribute to recognition • Where estate agents can go wrong with property boards • Why advertising should be honest and consistent • How colour and tone of voice shape a brand • Why every piece of communication should feel recognisable • What “share of voice” means for a smaller business • Why spending more doesn’t automatically mean marketing better • The one thing Leone would change about estate agency branding 👀 WHO IS THIS FOR? Estate agents, agency owners and property marketers who want to build a more recognisable brand without relying on a huge marketing budget. It’s particularly useful for independent agencies trying to make their marketing more deliberate, consistent and relevant to the customers they actually want to reach. 💡 GOLDEN NUGGET “Don’t do social media for social media’s sake.” Leone’s advice is to keep coming back to two questions: Who am I targeting? And what do they actually want to hear? ⏱️ CHAPTERS 00:00 Where estate agents get their messaging wrong 00:21 Rightmove supports this season 00:54 What estate agents can learn from big brands 01:37 How major brands understand their customers 02:27 What smaller agencies can do instead 03:13 Understanding your brand touchpoints 04:02 Online presence, reviews and social media 05:25 What does a marketing touchpoint actually mean? 05:55 Where estate agents get their messaging wrong 06:48 How to make your brand memorable 07:31 Finding the right tone of voice 08:12 Building a recognisable look and feel 08:56 What is share of voice? 09:58 Spend your marketing budget wisely 10:09 The one thing Leone would change 10:52 Leone’s magic brand wand 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

October 12, 202613 min

They Said I Was Too Young to Sell Houses

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Is 18 too young to sell someone’s house? Alex Ishmael started in estate agency at 18 and set up his own business by 24. Along the way, he became very familiar with one reaction: “Are you even old enough to buy a house?” In this episode of Golden Nuggets: Movers & Shakers, Alex, Co-Founder of Proceed Property, joins Silvia Eldawi to talk about how younger agents can earn credibility when clients may initially question their experience. For Alex, it comes down to knowledge, consistency and doing what you say you’re going to do. 🎙️ WHAT WE COVER • Starting in estate agency at 18 • Why younger agents can face an immediate credibility challenge • What Alex learned when he became a property buyer himself • Why he recruits people without estate agency experience • What traditional estate agency practices are still worth keeping • Why Alex believes agents should conduct their own viewings • His advice for anyone starting a career in estate agency 👀 WHO IS THIS FOR? Estate agents at the beginning of their careers, agency owners recruiting and developing younger talent, and anyone interested in how the next generation is approaching estate agency differently. It’s also useful for sellers who want to understand what matters when assessing whether an agent has the knowledge and credibility to represent their home. 💡 GOLDEN NUGGET “Become the most knowledgeable person you can when it comes to property.” For Alex, if you can demonstrate that knowledge, answer people’s questions properly and consistently do what you said you would do, your age becomes far less important. ⏱️ CHAPTERS 00:00 Is 18 too young to sell a house? 00:37 Rightmove supports this season 01:10 Starting estate agency at 18 02:11 Buying a property changed Alex’s perspective 02:59 The simplest lesson: call people back 03:20 How do you earn credibility when you’re young? 05:33 Working with first-time sellers 07:51 Rethinking property descriptions 08:19 Why photography creates the first impression 09:13 Keeping property descriptions concise 10:30 What traditional estate agency should keep 10:57 Why agents should conduct all viewings 12:27 Alex’s advice to young estate agents 13:17 Is 18 too young? You decide 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT ALEX ISHMAEL Alex Ishmael, Co-Founder, Proceed Property (South Wales & Bristol) Alex started his estate agency career at 18 and went on to establish his own business by the age of 24. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

October 11, 202614 min

43 Years in Estate Agency: Why I Told a Client Not to Sell

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What does 43 years in estate agency teach you about when to sell — and when not to? Malcolm Prescott, Managing Director of Webbers, has spent more than four decades in the industry, progressing from starting out as a teenager to leading one of the South West’s longest-established estate agency businesses. In this episode of Golden Nuggets: Movers & Shakers, Malcolm joins Silvia Eldawi to look back at a career shaped by community, hard work, leadership and a belief that good estate agency starts with doing the right thing for people. 🎙️ WHAT WE COVER • How Malcolm found his way to Webbers • Why he tried to make himself indispensable early in his career • Why good advice can matter more than immediate commission 👀 WHO IS THIS FOR? Estate agents, agency owners, property professionals and anyone building a long-term career in the industry. It’s also for sellers and movers who want to understand what good estate agency advice can look like when the right answer isn’t necessarily “put the property on the market”. 💡 GOLDEN NUGGET “Fundamentally at the heart of what we do and what we should be doing as estate agents is looking after people and giving them really good advice on when they should move and when they shouldn’t.” ⏱️ CHAPTERS 00:00 Why honest advice builds trust 00:33 Rightmove supports this season 01:06 43 years in estate agency 01:34 How Malcolm got started 03:22 Learning before selling 04:15 Why he came back to estate agency 05:56 Finding a home at Webbers 06:40 How to become indispensable 08:09 From junior negotiator to Managing Director 09:34 Growing the next generation 10:42 The story Malcolm tells every new starter 11:19 The client he questioned whether should sell 13:19 Doing the right thing over immediate commission 14:09 The long-term value of honest advice 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT MALCOLM PRESCOTT Malcolm Prescott, Managing Director, Webbers (South West) Malcolm brings 43 years of estate agency experience to the conversation, reflecting on his journey from starting in the industry as a teenager to becoming Managing Director of Webbers. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.