Getting Results with Dr. Jean

Hosted by Dr. Jean, The Results Queen®

Business CareersInterviews guests

Website RSS feed

Episodes

188

Latest episode

Oct 2026

Language

About the show

Are you ready to get more results in your business? Join Dr. Jean, The Results Queen® on "Getting Results", as she dives deep into the world of business and entrepreneurship to provide you with actionable strategies, invaluable insights, and compelling success stories that will propel you to greater success and ultimate results. As an experienced business leader, a strategic thinker and renowned expert in achieving results, each week, Dr. Jean and her guests discuss the keys to master the art of getting results in business. If you are ready to maximize your sales, optimize your operations, and enhance your leadership skills, then it's time to listen to Getting Results with Dr. Jean.

Listen to episodes

60 recent

October 23, 2026Episode 18938 min

E189: Nancy Inman: The Courage to Have the Conversations That Change Your Business

Dr. Jean, The Results Queen® welcomes fellow EOS® Implementer and integrator coach Nancy Inman for a candid conversation about courageous leadership, accountability, difficult decisions, and the importance of addressing the problems everyone knows about but no one wants to discuss. What happens when everyone in your organization knows there's a problem, but no one is willing to address it? Nancy shares her journey from Capitol Hill to a 28-year career with Northwestern Mutual, including an extraordinary experience where going the extra mile helped an executive avoid boarding a flight that later crashed. That experience reinforced an important lesson: sometimes taking action, even when it's uncomfortable, can make all the difference. Dr. Jean and Nancy explore one of the biggest challenges facing business owners: the organizational "public secret." These are the issues everyone knows exist, but nobody wants to address. Whether it's an underperforming employee, a leadership challenge, or a difficult decision that's been postponed, avoiding the problem doesn't make it disappear. It often makes it worse. Nancy explains why accountability starts with leadership and why business owners must examine their own management, expectations, and communication before assuming an employee is the problem. They also discuss how EOS® helps leadership teams create clarity, strengthen accountability, and have the difficult conversations necessary to move their businesses forward. Because getting better results isn't about avoiding uncomfortable decisions. It's about having the courage to address what needs to change. Nancy challenges listeners to identify one issue their leadership team has been avoiding. Ask yourself: What is the one problem everyone knows about that we're not addressing? What result do I want, and what conversation needs to happen to achieve it? Then take action. As Nancy reminds us: There will never be a perfect time. Progress begins when you decide to move forward. Contact Nancy Here: LinkedIn: https://www.linkedin.com/in/nancy-inman-clu-9916814/ Website: https://implementer.eosworldwide.com/nancy-inman/ Email: nancy.inman@eosworldwide.com Contact Dr. Jean Here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

October 16, 2026Episode 18815 min

E188: Stop Cold Calling. Start Building Relationships

Dr. Jean, The Results Queen® challenges the traditional cold-calling approach and explains why effective business development starts with understanding the person on the other side of the conversation. Are your business development efforts helping prospective clients solve problems, or are they simply telling people what you sell? After receiving an unsolicited sales pitch from someone who booked directly onto her calendar, Dr. Jean shares why the interaction failed before it even began. The salesperson assumed she needed a new CRM system without ever asking whether she had a problem to solve. That experience highlights a common business development mistake: making the conversation about yourself instead of your prospective client. Dr. Jean explores the difference between selling and relationship-driven business development, explaining why knowing your ideal target client and understanding their pain points is essential to attracting the right business. She also shares the story of the "crappy little letter," a surprisingly effective outreach technique that succeeded because it focused on a specific problem rather than the sender's services. You'll learn how to identify your favorite clients, ask questions that reveal why they chose you, and build messaging that attracts more people like them. Because business development doesn't have to feel pushy or uncomfortable. It can be about making friends, solving problems, building trust, and creating relationships that generate long-term growth. Business development isn't about convincing people to buy what you're selling. It's about understanding their problems and building relationships that position you to help solve them. The better you know your ideal client, the easier it becomes to create meaningful conversations and attract the right opportunities. Dr. Jean gives listeners two practical assignments. First, review your emails, cold-call scripts, text messages, and website copy. Count how many times you say "I" compared with "you." Make sure your messaging focuses on the client's problems and needs. Second, reach out to your three favorite clients and ask: What made you decide to work with me? What problem did I solve for you? Why do you continue working with me? Use those answers to improve your messaging and attract more clients like them. Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

October 9, 2026Episode 18730 min

E187: The No Personality: How to Deal with Difficult People

We've all encountered someone who seems to have the same answer to every idea, suggestion, or opportunity. Dr. Jean, The Results Queen® continues her Dealing with Difficult People series by exploring one of her favorite difficult personalities: The No Person. No. No, that won't work. No, we've tried that before. No, we're not doing that. But what if the secret to dealing with the No Person isn't convincing them they're wrong? Drawing on decades of experience teaching communication strategies, along with her Caveman Brain® Business Growth System, Dr. Jean explains why some people instinctively resist ideas and how leaders can respond without turning every disagreement into a confrontation. The key isn't trying to change the other person. It's changing how you approach the conversation. Dr. Jean shares practical techniques including blending, redirecting, backtracking, acknowledging good intentions, and asking questions that help someone move from an automatic no toward a possible yes. She also introduces a simple shift in language: replacing an immediate "no" with "yes, and." Because successful leadership isn't about winning every disagreement. It's about understanding people, building relationships, and moving conversations toward the results you want. You don't have to overcome someone's no. You have to understand what's behind it. When someone immediately rejects an idea, resist the urge to argue. Acknowledge their perspective, get curious, and ask questions that uncover their reasoning. The goal isn't always an immediate yes. Sometimes it's simply getting them to consider one small step forward. The next time someone immediately says no to your idea, try asking: "Help me understand where you're coming from." Listen to the answer, acknowledge their concerns, and look for one small step that moves the conversation toward your desired result. Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

October 2, 2026Episode 18639 min

E186: Crystal Mathis: Marketing That Gets Results

Dr. Jean, The Results Queen® sits down with Crystal Mathis , founder of Mathis Growth Advisory, to unpack how founder-led professional services firms can build marketing systems that create measurable, predictable growth. How much money are you spending on marketing, and can you actually explain what it's producing? For many founder-led businesses, marketing feels like a black box. Money goes in. Agencies report impressions, articles, clicks, or other activity. But the founder is left asking the question that really matters: What did any of this actually do for my business? Crystal shares her journey from agency life to fintech, helping take Cardlytics public, and eventually spending eight years inside a wealth management organization where she helped support its growth from approximately $4 billion to $10 billion in assets under management. That experience ultimately led her to create her own fractional marketing practice and her Predictive Organic Growth System, or POGS . At the center of Crystal's philosophy is a simple idea: Brand has to connect to demand. Demand has to connect to sales. If those pieces operate independently, founders end up spending money without understanding what is actually generating leads, creating opportunities, and ultimately producing revenue. Dr. Jean and Crystal also explore the unique marketing challenges facing complex professional services firms, where prospects may take months or even years to make a buying decision. The answer isn't simply creating more content. It's building a system that attracts the right people, nurtures them over time, measures what matters, and ultimately connects marketing activity to revenue. Take a look at your current marketing and ask: Can I trace what we're doing all the way to revenue? Don't stop at how many posts were published, how many impressions you received, or how much website traffic increased. Look at the entire journey: Awareness → Leads → Qualified Opportunities → Clients → Revenue If you can't see how those pieces connect, it's time to start asking better questions. Contact Crystal Here: Website: https://mathisgrowthadvisory.com/ LinkedIn: https://www.linkedin.com/in/crystal-mathis-cmo/ Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

September 23, 2026Episode 18542 min

E185: Kyle Smith: Why Value Always Comes Before Price

Dr. Jean, The Results Queen® welcomes back Kyle Smith of Strata Cloud Accountants for a candid conversation about business development, value-based selling, financial leadership, and the lessons business owners learn when things don't go according to plan. What happens when you know you could have helped a prospect, but one mistake in the business development process costs you the opportunity? You learn from it. Kyle shares the story of a major prospect he felt confident his team could help. During the conversation, the prospect pushed him for a price range before Kyle had fully scoped the engagement. Kyle gave him one. Almost immediately, he knew he'd made a mistake. The prospect took that number, found a lower-priced alternative, and Kyle lost the opportunity. Instead of simply moving on, Kyle examined what happened, identified where he abandoned his process, and changed how he approaches business development. Dr. Jean and Kyle break down why price should never replace value , why discovery has to come before pricing, and why the goal of business development isn't getting someone to say yes. It's determining whether the prospect actually needs what you provide, understands its value, and is the right fit. They also explore how the same thinking applies to financial leadership. Kyle explains why a fractional CFO shouldn't simply report numbers. The CFO should be the company's "chief numbers translator," helping business owners understand what the numbers mean so they can make better decisions, improve profitability, increase enterprise value, and ultimately build a business that doesn't depend entirely on them. It's a candid conversation about mistakes, money, growth, and one of the most important lessons in business: Don't let perfection be the enemy of progress. The next time a prospect asks for your price before you've completed discovery, resist the temptation to throw out a number. Instead, ask more questions. Understand the problem. Define the scope. Establish the value. Then present the investment. And inside your own company, ask yourself: What does the business need from me today? The answer may be very different from what you've been spending your time doing. Contact Kyle Here: Website: https://stratacloudaccountants.com/ LinkedIn: https://www.linkedin.com/in/kyle-smith-cpa-9582038a/ Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

September 18, 2026Episode 18416 min

E184: The Maybe Personality: How to Deal with Difficult People

Dr. Jean, The Results Queen® continues her Dealing with Difficult People series with The Maybe Person . What do you do with someone who just can't seem to make a decision? Maybe this. Maybe that. Maybe they'll commit. Maybe they won't. The Maybe Person isn't necessarily trying to be difficult. They often see both sides of a situation and struggle with the discomfort that comes with making a definitive choice. Rather than risk making the wrong decision, they avoid making one altogether. For a fast-moving leader or entrepreneur, that indecision can be incredibly frustrating. Dr. Jean explains why the answer isn't simply pushing harder. Instead, leaders can create a safer environment for decision-making, explore potential obstacles, recognize the hedge words that signal uncertainty, and develop systems that help the Maybe Person confidently move forward. She also connects this personality to EOS® and LMA, explaining why some employees need more than leadership. They need consistent management, accountability, and follow-through after the decision has been made. Because getting someone to say yes isn't the finish line. The decision still has to turn into action. The Maybe Person doesn't need you to make the decision for them. They need an environment and a process that makes it safer to decide. Help them explore the options, identify potential obstacles, make the best decision they can with the information they have, and understand that new information doesn't mean the original decision was a failure. You can always pivot. The next time someone on your team keeps saying "maybe," don't immediately push them for an answer. Ask: What's keeping you from making the decision? Then help them explore the options, identify the obstacles, and create a process for moving forward. And once they've decided, don't disappear. Reinforce the decision and stay involved until it becomes action. Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

September 14, 2026Episode 1836 min

E183:The Fourth Spot: How to Win The Three-Bid Process

Dr. Jean, The Results Queen® breaks down the psychology behind the three-bid process and explains why the first person a buyer speaks with may actually be the strongest candidate, yet still lose the business. Being the first person a prospect talks to sounds like an advantage. But what if going first actually makes it harder to win the business? According to Dr. Jean, the first conversation often educates the buyer. The second helps confirm what they've learned. By the third conversation, the buyer finally feels ready to make a decision. And that's where Caveman Brain® can influence the outcome. Dr. Jean's solution is simple: get yourself into the fourth spot. If you're competing for the business, ask the prospect how their decision will be made. If they're speaking with other candidates, ask for another conversation after they've completed those meetings. That final conversation gives the prospect an opportunity to bring back new questions, compare what they've learned, and reconsider the person they originally believed was the strongest candidate. And if you're the buyer? Give that first candidate another opportunity before making your final decision. The next time a prospect tells you they're talking with other providers, don't simply wait for their decision. Ask: "Would it be okay if we had another conversation after you've spoken with everyone else so I can answer any additional questions that come up?" That one question may give you the fourth spot and another opportunity to win the business. Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

September 11, 2026Episode 18238 min

E182: Mariangelica Alvarado: Build Better Relationships. Get Better Results.

Dr. Jean, The Results Queen® sits down with Maryangelica Alvarado , a fractional business development strategist and founder of Luminary Catalyst, for a conversation about how relationships, strategy, data, and intentional follow-up come together to drive business growth. Business development isn't just networking. It isn't marketing. And it isn't simply sales. So what is it? Maryangelica shares her journey from financial services to entrepreneurship and explains why she saw an opportunity to create something she wasn't seeing in the marketplace: fractional business development . Together, Dr. Jean and Maryangelica explore how professionals can become more intentional about networking, organize and leverage the relationships they already have, and stop treating business development as a series of random conversations. They also dig into the differences between marketing, sales, and business development, including why marketing and sales need to work together without being treated as the same function. For professional services firms in particular, Maryangelica explains why being excellent at your craft isn't enough. Attorneys, CPAs, financial advisors, consultants, and other experts also need to learn how to develop relationships, create opportunities, and ultimately become rainmakers. And sometimes, the best opportunities aren't new opportunities at all. They're already sitting in your network waiting for you to reconnect. Business development is intentional relationship building tied to a specific business outcome. You don't need to know more people just for the sake of knowing more people. You need to understand who is already in your network, where opportunities exist, how you can create value for others, and what actions will move you toward the results you want. Contact Maryangelica Here: Website: https://www.luminarycatalyst.com/ LinkedIn: https://www.linkedin.com/in/alvaradomariangelica/ Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

September 4, 2026Episode 18111 min

E181: Be A Better Leader: Get Better Results

Dr. Jean, The Results Queen® explores what it takes to become a better leader in today's workplace. Leadership has changed. Today's workforce spans multiple generations, different working styles, remote and in-person environments, and rapidly evolving technology. Yet many leaders are still relying on old-school command-and-control approaches that no longer get the best from their people. She explains why leadership isn't one-size-fits-all and introduces the idea of creating a personal leadership owner's manual that helps your team understand how you communicate, what you expect, and how you operate. Dr. Jean also shares her Z to A Thinking method, which challenges leaders to define the outcome they want first and then work backward to determine the steps required to achieve it. From creating an environment where employees aren't afraid to make mistakes to understanding individual working styles through tools like Kolbe, CliftonStrengths, and DISC, Dr. Jean shows why great leadership begins with understanding yourself and learning how to meet your people where they are. She also tackles one of leadership's harder responsibilities: recognizing when someone is no longer in the right seat and having the courage to do what's right for both the individual and the organization. Better leadership isn't about having more control. It's about communicating clearly, setting expectations, creating accountability, and giving people what they need to succeed. Better leadership starts with understanding yourself, clearly communicating what you expect, and recognizing that different people need different things from you. The leader's job isn't simply to tell people what to do. It's to create the clarity, environment, and accountability that allow people to succeed. Take a few minutes and ask yourself: If my employees had an owner's manual for working with me, what would it say? Think about how you communicate, how you make decisions, what you expect, what frustrates you, and what your team needs to know to work successfully with you. Then ask the harder question: Am I leading my people based on what they need, or based on what works best for me? Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com

August 28, 2026Episode 18032 min

E180: The Yes Personality: How to Deal with Difficult People

Dr. Jean, The Results Queen® continues her Dealing with Difficult People series with The Yes Person . What happens when someone says yes to everything, even when they can't realistically deliver? The Yes Person often has good intentions. They want to help, make people happy, and avoid disappointing others. But constantly saying yes can lead to overcommitment, missed deadlines, competing priorities, and frustration for everyone involved. Dr. Jean explores how leaders can recognize this behavior and respond without simply adding more pressure. She explains why understanding someone's communication style matters, how blending, redirecting, and backtracking can improve difficult conversations, and why curiosity is often more effective than confrontation. For leaders, the goal isn't to stop the Yes Person from being helpful. It's to help them become more realistic about their commitments, clarify priorities, and follow through on what they've agreed to do. A yes isn't valuable if the person can't actually deliver on it. Great leaders help people move from automatically agreeing to everything toward making thoughtful, realistic commitments they can actually keep. Think about the Yes People on your team, or whether you might be one yourself. Before saying yes to the next request, ask: What am I already committed to, where does this fit in my priorities, and can I realistically deliver what I'm promising? A thoughtful yes is much more valuable than an automatic one. Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: jean@cavemanbrain.com