Gentle Frog’s Bookkeeping Lily Pad

Hosted by Rachel Barnett

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Jun 2025

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About the show

Welcome to Gentle Frog’s Bookkeeping Lily Pad, your cozy corner of the podcasting world where numbers tell a story and bookkeeping blossoms into an adventure! Dive in with Rachel Barnett, seasoned bookkeeper, and successful entrepreneur, as she leaps from one topic to another, guiding you through the riveting ecosystem of bookkeeping businesses. Having journeyed through the challenges of building, growing, and eventually selling her own bookkeeping firm, Rachel brings a wealth of experience and heartfelt advice to aspiring and established bookkeeping professionals. With a passion that extends beyond ledgers and spreadsheets, she’s here to offer a supportive platform for industry insights, practical strategies, and the shared experiences that breathe life into the bookkeeping community. Each episode, roughly 20 minutes, is a concise, content-rich package designed to fit into your busy schedule. Rachel welcomes a variety of guest speakers, from thriving bookkeeping business owners to other industry experts, ensuring a well-rounded perspective on all aspects of the profession. They’re not just talking debits and credits; they’re celebrating the entrepreneurial spirit, discussing client relations, marketing strategies, balancing work-life dynamics, embracing technology, and so much more. But it’s not all serious business; amidst the valuable insights are sprinkles of light-hearted moments, personal anecdotes, and the camaraderie that makes the bookkeeping community genuinely unique. It’s a balance sheet for the soul that underscores the human side of numbers. So, are you ready to hop onto a lily pad of learning and laughter? Subscribe to Gentle Frog’s Bookkeeping Lily Pad, and join Rachel Barnett on a transformative journey across the tranquil waters of bookkeeping business mastery. It’s time to make some un’frog’ettable memories in the world of finance!

Listen to episodes

44 recent

June 12, 2025Episode 425 min

Is Your QuickBooks Account Really Secure What You Need to Know About Intuit Hacks

In Episode 42 of the Bookkeeping Lily Pad Podcast, Rachel shares important information about a growing security concern: unauthorized access to Intuit accounts, including QuickBooks Online. She discusses how these breaches happen, why commonly used login credentials put users at risk, and what steps you can take to better secure your account. Topics include user ID best practices, the limitations of multi-factor authentication, setting up passkeys, and the need for a 24/7 Intuit response option for compromised accounts. This episode offers practical guidance for bookkeepers, accountants, and small business owners who rely on QuickBooks and want to ensure their data—and their clients’ data—stays protected.

May 29, 2025Episode 416 min

Every Discovery Call Counts: What I’ve Learned from Taking the Call Anyway

Ever look at a discovery call intake form and think, “There’s no way I can help this person”? You’re not alone. In this episode, Rachel Barnett shares a real story about nearly turning down a call that turned out to be one of the most rewarding of the week. She talks about why jargon-filled forms can be misleading, how to approach calls with curiosity (not fear), and the unexpected value in simply showing up. Whether you’re a new or seasoned bookkeeper, this episode is your reminder that you probably know more than you think—and every call is a chance to help someone.

May 15, 2025Episode 409 min

How to Name Your Bookkeeping Business (Without Regrets)

Struggling to name your business—or thinking about a rebrand? In this episode, Rachel Barnett shares what she’s learned from naming two of her own businesses, including what worked, what didn’t, and what she’d do differently. She covers common pitfalls to avoid, tips for choosing a name that can grow with you, and why spelling and domain availability really matter. Whether you're brainstorming your first business name or considering a fresh start, this episode is packed with helpful insights (and a few laughs).

May 1, 2025Episode 399 min

Thinking of Starting a Bookkeeping Business? Let’s Talk About It

Are you thinking about starting your own bookkeeping business—or any kind of business? In this honest and personal episode, Rachel Barnett shares her own unexpected journey into business ownership and the lessons she’s learned over 13 years. From setting realistic expectations to the importance of naming and defining what you actually want, Rachel explores what it really means to build a business from scratch. If you’ve ever thought, “Should I do this?”—this episode is for you. Pour a cup of tea and let’s talk it through.

April 17, 2025Episode 3816 min

Hiring a Bookkeeper: Lessons from Pre-Screening Candidates

Hiring the right bookkeeper can be a challenge—how do you know if someone truly has the skills they claim? In this episode, Rachel Barnett shares her experience pre-screening bookkeepers for a business, reviewing hundreds of resumes, conducting technical interviews, and refining the hiring process. She explains what worked, what she’d do differently, and how business owners can improve their own hiring process. If you're looking to hire a bookkeeper—or wondering how to stand out as a candidate—this episode is full of insights you won’t want to miss!

April 3, 2025Episode 379 min

Finding the Right Mentor & Coaching for Your Bookkeeping Journey

Do you need a mentor, a coach, or a mastermind group? In this episode, Rachel Barnett shares her experiences with different types of mentorship and coaching, from one-on-one mentors to group coaching programs and mastermind groups. She explains how to identify what kind of support you need, where to find it, and how to set expectations for the relationship. Whether you're looking for guidance on bookkeeping, business growth, or leadership, this episode will help you navigate your options and find the right fit. Tune in and start building the support network that works for you!

March 20, 2025Episode 362 min

Bookkeeping Basics: Understanding Retained Earnings

What exactly is retained earnings, and how does QuickBooks Online handle it? In this short bookkeeping basics lesson, Rachel Barnett breaks down how retained earnings work, where to find it on your balance sheet, and why you don’t need to manually update it in QuickBooks. She also explains what a positive or negative retained earnings balance means for your business. Whether you're a bookkeeper or a small business owner, this quick explanation will help you understand this important accounting concept. Tune in and learn something new today!

March 6, 2025Episode 3510 min

Setting Expectations: How We Work with Clients

Clear communication sets the foundation for a great client relationship. In this episode, Rachel Barnett walks through her "How We Work" guide—a resource she shares with clients to outline expectations, processes, and policies. Learn why having a welcome document helps clients feel at ease, how to set boundaries around communication and scope, and what details you should consider including in your own version. Plus, Rachel shares insights on pricing, workflow transparency, and managing client responsibilities. Tune in and get ideas for your own bookkeeping business! Gentle Frog's How We Work document: https://www.gentlefrog.com/welcome-what-to-expect/

February 20, 2025Episode 345 min

Surviving January as a Bookkeeper: Lessons & Strategies

January can be a stressful month for bookkeepers, but there are ways to make it easier! In this episode, Rachel Barnett reflects on what went well, what could improve, and how to simplify 1099 processing. She shares practical strategies, including W-9 collection tips, pricing structures, and the importance of setting boundaries for a smoother year-end. Plus, hear how blocking off time in December can set you up for success in January. Tune in and learn how to make next tax season better than before!

February 19, 20251 min

The Bookkeeping Lily Pad Podcast is Back!

Gentle Frog’s Bookkeeping Lily Pad podcast is back! This short teaser gives you a glimpse of what’s coming in Season 2—new episodes on accounting basics, bookkeeping business insights, and bite-sized lessons on accounting concepts. Whether you're a bookkeeper, small business owner, or just curious about bookkeeping, there’s something for you. Tune in for a fresh start and let us know what you’d like to hear next!