Dr. Jay Harrison: What Are Your Behavioral Blind Spots Costing Your Team?
About This Episode Most organizations already collect behavioral data on their people. It arrives through hiring assessments, culture exercises, offsites and executive coaching, and then it tends to sit in a snapshot that nobody uses again. On this episode of the Future of Work Podcast, host Frank Cottle talks with Dr. Jay Harrison, co-founder and director of behavioral intelligence at Align Behavioral Intelligence, about what it takes to turn that data into everyday decisions. Dr. Jay Harrison spent 15 years in professional hockey, including time as an NHL defenseman, before earning a Ph.D. in performance psychology and building a second career in mental health and performance. He and his team have worked with the NHL Players' Association, NASCAR, Major League Baseball organizations and military special operators. In this conversation he defines behavioral intelligence and behavioral visibility, breaks the cost of limited visibility into talent, time and teamwork, and uses his own exchange with Frank (one verbose, one direct) to show how understanding a difference can turn friction into a better working relationship. The two also take on AI. Frank describes his companies' practice of putting "an angel on everybody's shoulder," with AI agents listed in the org chart as reporting to people, and Harrison argues that behavioral intelligence tools should help people accumulate more intelligence rather than replace their judgment. The episode closes with a practical question every leader can use: if you wanted to put a number on your behavioral blind spots, where would you look first?






