Building a Global Hot Tub Empire with Brent Macklin of Arctic Spas
Ted speaks with Brent Macklin, co-founder of Arctic Spas, about how he and his partners built one of the world's leading hot tub manufacturers, starting from a single retail store in Calgary in 1992. Brent traces the company's growth from taking over a small Edmonton manufacturer in 1997 to becoming Canada's largest hot tub maker and expanding into Europe, including long-standing dealer relationships across the UK, France, and Scandinavia. The conversation dives into what sets Arctic Spas apart: their pioneering "perimeter insulation" design, which places equipment inside the insulated cabinet to keep hot tubs running efficiently in extreme cold, and their evolution toward more comfortable, ergonomic seating. Brent also discusses Spa Boy, the company's decade-in-the-making automated water care system, and reflects on thirty years of partnership, growth, and weathering downturns like the 2008 financial crisis. TOPICS DISCUSSED 01:10 Introduction and starting the business 04:00 Expansion across Canada and into Europe 7:30 Adapting to economic challenges and growth in the 2000s 9:00 Global expansion and why hot tubs are popular 22:00 Evolution of hot tub design and insulation technology 24:45 Design of comfortable seating and modular features 30:45 Future outlook and technological innovations in water care CONNECT WITH GUEST Brent Macklin LinkedIn Website KEY QUOTES FROM EPISODE "Growth from 800 to 10,000 spas in just a few years." "Innovating insulation to improve efficiency and durability." "Focusing on building better hot tubs rather than flashy features."






