Freedom Blueprint for Home Services | HVAC, Plumbing, Electrical, Leadership, Business Growth

Hosted by Justin Deese | Home Service Industries

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169

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Aug 2026

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About the show

Welcome to the Freedom Blueprint Podcast! Host Justin Deese delivers practical advice from his decades in the home service industry. Each week, discover strategies for success, avoid pitfalls, and hear real-life stories. Join our community to learn and grow together. Featuring guests like Tommy Mello from Home Service Experts, Tersh Blissett and Josh Crouch from Service Business Mastery, Jerod Williams from Wealthy Plumbers and Ara Mahdessian CEO of Service Titan. Visit www.FreedomBlueprintPodcast.com for more. Empowering leaders, fostering growth and a positive mindset. Your journey to success in plumbing, HVAC, and electrical starts here!

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August 17, 20269 min

168 | Working Hard vs. Being Trapped: What Nobody Tells You About the Grind

Justin got called a fraud. Not in so many words, but the message was clear: how can you preach "freedom" in business while you're grinding harder than ever on a brand-new venture? It stung more than he expected, so instead of brushing it off, he sat with it, and realized the person asking had missed something huge: the difference between a phase and a trap. In this episode, Justin breaks down why every business goes through an infancy stage that demands hands-on grinding, and how to tell if your own hustle is building toward something or just keeping you stuck. He walks through the real test he uses to separate healthy hard work from being trapped: tactical work vs. strategic work. It's the same gut-check he used to answer that "fraud" accusation once and for all. ⏱️ VIDEO CHAPTERS 0:00 — Getting Called a Fraud for "Preaching Freedom" 1:33 — Welcome to the Freedom Blueprint Podcast 1:58 — Working Hard vs. Being a Slave to Your Business 2:44 — The Four Phases Every Business Goes Through 3:07 — Why the Infancy Phase Demands the Grind 3:45 — Why Working Hard Still Feels Like Guilt 4:30 — The Highlight Reel Trap of Social Media 6:07 — Tactical Work vs. Strategic Work 6:50 — The Two Wins of Intentional Grinding 7:16 — Answering the "Fraud" Accusation 7:42 — This Week's Challenge: Circle Your Strategic Work 🎯 IN THIS EPISODE YOU'LL LEARN ✅ Why the early phase of any business demands hands-on grinding — and why that's normal ✅ The real difference between being "trapped" and being in a temporary, chosen phase ✅ How to separate tactical work (today's fires) from strategic work (tomorrow's systems) ✅ Why comparing your behind-the-scenes to everyone else's highlight reel is setting you up to feel guilty for nothing ✅ The one gut-check to run this week to find out if your grind is building something or just burning you out Average business owners feel guilty every time they're back in the grind. Great business owners know exactly which phase they're in — and keep building anyway. If you've ever wondered whether working hard makes you a hypocrite for talking about freedom, this episode is for you. 🎧 Welcome to The Freedom Blueprint Podcast — short, powerful episodes to help home service business owners lead better, grow faster, and keep crushing it. 👉 Subscribe so you don't miss the next Freedom Fuel episode 👉 Share this with an owner who's grinding right now and feeling guilty about it #HomeServiceBusiness #HVACBusiness #PlumbingBusiness #ContractorMarketing #FreedomBlueprint #JustinDeese #BusinessGrowth #Entrepreneurship #ServiceBusinessOwner #BusinessMindset Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

August 10, 20268 min

167 | Bend Without Breaking: The Leadership Test Every Business Owner Faces

There's a week every business owner knows all too well — the one where every day hands you a new problem before you've even finished your coffee, where you're pulling every lever you know how to pull just to keep things standing, and a little voice creeps in asking, "Am I actually good at this, or did I just get lucky?" In this episode, Justin gets real about the rocky opening of his newest business location — long hours, problems he didn't see coming, and jobs he thought he'd left behind years ago. He breaks down why knowing the right move is only half the battle, and why the real key to surviving the hard weeks is staying flexible and humble enough to do whatever it takes — and building a team that can bend right alongside you. ⏱️ VIDEO CHAPTERS 0:00 — The Week That Tests Everything You've Got 1:43 — Welcome Back (Recording From a New Location) 2:40 — The Confession: Our Rocky Grand Opening 4:02 — The Real Weight of Building Something New 5:10 — Why We Let It Get So Hard (Ego, Comfort, and Grinding) 6:40 — The Trap That Doesn't Care What Industry You're In 6:58 — The Three Things That Actually Get You Through It 8:52 — The Double Win of Staying Flexible 9:35 — Your Challenge This Week 🎯 IN THIS EPISODE YOU'LL LEARN ✅ Why knowing the right move is only half of what gets you through a hard stretch ✅ The real reasons owners get stuck — ego, comfort, and the belief that grinding harder is always the answer ✅ Why "knowing your levers" only works if you're also willing to stay flexible when reality doesn't match the plan ✅ How building a team that flexes with you is what lets your business grow without breaking ✅ The one honest question to ask yourself about where you're still staying rigid Average business owners stay rigid when things get hard, hoping the plan they walked in with will hold. Great business owners flex, adapt, and lead their team through it — coming out the other side stronger, together. 🎧 Welcome to The Freedom Blueprint Podcast — short, powerful episodes to help home service business owners lead better, grow faster, and keep crushing it. 👉 Subscribe so you don't miss the next Freedom Fuel episode 👉 Share this with another owner who needs to hear it #HomeServiceBusiness #HVACBusiness #PlumbingBusiness #ContractorMarketing #FreedomBlueprint #JustinDeese #BusinessLeadership #TeamBuilding #Resilience #BusinessGrowth Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

August 3, 20269 min

166 | Choose Your Hard: What Buying a Broken Restaurant Taught Me About Building a Business

You can choose two hard things in business: the pain of pushing through, or the regret of backing off. Justin's been living that choice lately — not just in his home service business, but in a brand-new restaurant he bought and is rebuilding from the ground up. In this episode, he pulls back the curtain on why he took it on, what the remodel has actually cost him in sleep and sanity, and why he'd choose the hard path again every time. Justin breaks down why owners fall in love with the finish line and forget the middle is going to hurt, and the three traps that keep pulling business owners into the same wall. Then he flips it: choosing your hard on purpose, protecting your people by hiring slow and training hard, and reconnecting with your why the moment things get painful. It's a real look at what rebuilding something broken actually takes — and why it's worth it. ⏱️ VIDEO CHAPTERS 0:00 — The Choice Every Owner Faces: Push Through or Regret Backing Off 0:43 — Behind the Scenes: Justin's New Business Walkthrough 1:12 — Buying and Rebuilding a Restaurant While Running a Home Service Business 2:10 — Why Good People and Systems Make or Break a Business 3:17 — The Remodel Reality: Equipment Breakdowns and Late Nights 4:21 — The Real Why Behind Choosing the Hard Path: Family and Legacy 5:13 — The True Cost of Rebuilding: Time, Energy, and Team Development 5:58 — Growth, Taxes, and Staying Resilient Through It All 7:06 — Three Reasons Owners Get Stuck (and Lose Sight of Their Why) 7:36 — Choosing Your Hard on Purpose 8:04 — Protecting Your Team: Hire Slow, Train Hard 8:43 — The Double Win: Resilient Businesses and Teams That Last 9:19 — The Call to Action: Confront the Hard Thing Today 🎯 IN THIS EPISODE YOU'LL LEARN ✅ Why every business owner has to choose between the pain of pushing through and the regret of backing off ✅ What buying and rebuilding a broken restaurant taught Justin about resilience and systems ✅ Why hiring slow and training hard is non-negotiable if you want your team to carry the business ✅ The real "why" behind choosing your hard on purpose — and how it changes everything ✅ The three reasons owners get stuck chasing the finish line, and how to avoid it Average owners look for the easy path and burn out searching for one that doesn't exist. Great owners choose their hard on purpose and build something that lasts — a business and a team that can outlive the founder. If you're in the middle of a hard season right now, this episode is for you. 🎧 Welcome to The Freedom Blueprint Podcast — short, powerful episodes to help home service business owners lead better, grow faster, and keep crushing it. 👉 Subscribe so you don't miss the next episode 👉 Share this with an owner who needs to hear it today #HomeServiceBusiness #HVACBusiness #PlumbingBusiness #ElectricalBusiness #ContractorMarketing #FreedomBlueprint #JustinDeese #BusinessLeadership #Entrepreneurship #Resilience Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

July 27, 20269 min

165 | What Your Pricing Is Really Saying About You

Ever wonder why your most loyal customer skips you when it's time for the big job? You showed up fast, fixed the small stuff, even worked for free, and when the $20,000 system replacement came up, they didn't even call. That's not bad luck. That's pricing. In this solo episode, Justin Deese breaks down the real story of "Jimmy", a contractor who did everything right for years and still lost a big replacement job to "one of those big companies in town." Justin unpacks why pricing isn't just about the bottom line: it's a confidence signal. It shapes whether customers trust you with their smallest problems, or with their biggest decisions. ⏱️ VIDEO CHAPTERS 0:00 — Cold Open: The Customer Who Skipped You for the Big Job 0:45 — Welcome to the Freedom Blueprint Podcast 1:15 — The Jimmy Story: Years of Free Work, Zero Chance to Bid 2:30 — The Owner Mindset Gap: Effort vs. Confidence 3:15 — Point 1: Cheap Pricing Builds the Wrong Kind of Trust 4:15 — What the Customer Was Really Thinking 5:00 — Point 2: How Free Work Lowers Perceived Value 5:45 — Reflection: Would Your Best Customer Call You First? 6:15 — Point 3: Pricing Is a Confidence Signal 7:15 — What Jimmy Should Have Done Differently 8:00 — Action Steps: Audit, Reframe, Lead the Conversation 🎯 IN THIS EPISODE YOU'LL LEARN: ✅ Why customers reward confidence, not effort, even from the contractor they trust most ✅ How cheap or free pricing quietly signals "this work isn't worth much" ✅ Why big companies win the big jobs by looking safer, not by being better ✅ How to start the replacement conversation years before the system fails ✅ The exact audit to run this week on your free work and your replacement pricing Average contractors wear "I did it for free" like a badge of honor and wonder why the big jobs go elsewhere. Great contractors know pricing isn't just a number, it's proof they're worth trusting with the decision that matters most. 🎧 Welcome to The Freedom Blueprint Podcast, real conversations to help home service business owners lead better, grow faster, and keep crushing it. 👉 Subscribe so you don't miss the next episode 👉 Share this with a fellow leader who needs to hear it #HomeServiceBusiness #HVACBusiness #PlumbingBusiness #PricingStrategy #ContractorTips #CustomerTrust #FreedomBlueprint #JustinDeese #BusinessGrowth Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

July 20, 20268 min

164 | The Trap of Doing Too Much: Why Your Business Can't Run Without You

Most leaders think doing everything themselves is proof of their commitment. It's actually proof of how little they've built around them — and it's quietly costing them their business and their team's growth. When you catch yourself finishing work someone else could've done, there's one question that changes everything: are you leading, or are you just the bottleneck? In this solo episode, Justin Deese breaks down the trap of doing too much — why it looks like dedication but is actually keeping your business dependent on you. He opens up with his own story: years spent as the bottleneck, convinced he was just the hardest worker in the building, when the truth was he didn't trust anyone else to do it his way. That distinction between commitment and control is the one most leaders miss, and it's quietly costing them a team that can think for itself. ⏱️ VIDEO CHAPTERS 0:00 — Cold Open: Still at the Shop at 7 PM 0:45 — Welcome to the Freedom Blueprint Podcast 1:15 — The Trap That Looks Like Dedication 1:45 — Justin's Confession: Wearing Exhaustion Like a Trophy 2:30 — What Control Is Really Costing You 3:15 — The Jimmy Story: How "Helping" Trains Dependence 4:00 — Three Reasons Leaders Hold On Too Tight 5:15 — Five Moves to Climb Out of the Trap 7:00 — The Double Win: A Business (and Team) That Can Stand Without You 7:45 — Justin's Challenge: Hand One Thing Off Today 🎯 IN THIS EPISODE YOU'LL LEARN: ✅ Why doing too much isn't dedication — it's a sign of how little you've built around you ✅ How jumping in too fast trains your team to stop bringing solutions and start bringing problems ✅ The three real reasons leaders won't let go (faster, safer, feels good) — and why naming yours is the first step ✅ The five practical moves to start delegating today, from making two lists to coaching instead of rescuing ✅ Why a mistake on your team's part is the moment leadership happens, not proof you should take it back Average leaders wear their exhaustion like a trophy and call it dedication. Great leaders have the courage to hand off what matters and the patience to let their people grow into it. If you've built a business that can't run without you, this is the conversation you've been avoiding. 🎧 Welcome to The Freedom Blueprint Podcast — real conversations to help home service business owners lead better, grow faster, and keep crushing it. 👉 Subscribe so you don't miss the next episode 👉 Share this with a leader who's carrying too much #HomeServiceBusiness #HVACBusiness #PlumbingBusiness #Leadership #ContractorTips #TeamBuilding #FreedomBlueprint #JustinDeese #BusinessGrowth #Delegation Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

July 13, 20268 min

163 | Can't vs. Won't — The Leadership Mistake Bleeding Your Business Dry

Most leaders are bleeding money and morale every single day, and never realize it, because they've got the wrong people in the wrong seats. When someone on your team is struggling, there's one question that changes everything: is it a can't or a won't? In this solo episode, Justin Deese breaks down the difference between ability and willingness, why you can't coach one of them, and exactly what to do about the other. He opens up with his own story: growing up convinced he'd play pro baseball, with all the willingness and work ethic in the world, and still not having the ability to get there. That distinction is the one most leaders miss, and it's quietly costing them their best people and their bottom line. ⏱️ VIDEO CHAPTERS 0:00 - Cold Open: The Wrong People in the Wrong Seats 0:45 - The Biggest Leadership Mistake in Home Service 1:15 - Justin's Baseball Story: All the Willingness, None of the Ability 2:30 - Ability vs. Willingness: The Two Things That Determine Fit 3:30 - Why Coaching Has a Ceiling 4:15 - How to Tell the Difference (Inconsistency vs. Effort Without Results) 5:30 - The Decision: Same Seat, Different Seat, or Different Bus 6:45 - The Leader's Playbook: Diagnose, Talk, Offer a Path Forward 8:00 - It Was Never About Being a Good Person 🎯 IN THIS EPISODE YOU'LL LEARN: ✅ Why the wrong people in the wrong seats is a silent, daily cost most leaders don't see ✅ How to tell a "can't" (ability) apart from a "won't" (willingness) — and why they need completely different responses ✅ Why coaching has a ceiling, and why that's nobody's fault ✅ The real symptoms: inconsistency signals willingness, effort without results signals ability ✅ The three-step playbook: diagnose honestly, have the direct conversation, offer a real path forward Average leaders let people sit in seats they were never built for. Great leaders have the courage to see it clearly — and the heart to handle it right. If you lead a home service team, this is the conversation you've been avoiding. 🎧 Welcome to The Freedom Blueprint Podcast — real conversations to help home service business owners lead better, grow faster, and keep crushing it. 👉 Subscribe so you don't miss the next episode 👉 Share this with a leader who needs to hear it #HomeServiceBusiness #HVACBusiness #PlumbingBusiness #Leadership #ContractorTips #TeamBuilding #FreedomBlueprint #JustinDeese #BusinessGrowth #Hiring Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

July 6, 202635 min

162 | The "Home Field Advantage" Sales Process: How a 14-Person HVAC Shop Sells $25K Systems

What if the secret to higher HVAC tickets wasn't a better pitch, but a better room? Justin Deese sits down with Ryan St. Michel of Grove Mechanical to break down the showroom sales process that tripled revenue in a town of just 7,200 people. In this Freedom Blueprint Podcast episode, Ryan shares how desperation pushed him away from bottom-of-the-barrel pricing and into a top-down selling system — five options, premium-first, every time. Then he walks through the purpose-built showroom that closes the deal: dual TVs, a wall of Google reviews, working equipment customers can touch and hear, and fresh chocolate chip cookies. Whether you run a small shop or think "that won't work in my market," this is a blueprint for differentiating on experience instead of price. ⏱️ VIDEO CHAPTERS 0:00 - Meet Ryan St. Michel & "Motivational Bullying" 2:30 - Buying the Family Business & Tripling Revenue 4:13 - Where the Unique Sales Process Came From 6:30 - The Shift to Top-Down Selling & Five-Option Quotes 9:06 - Why More Options Beats One Bottom-of-the-Barrel System 10:05 - Top-Down Pricing and Beating Sticker Shock 12:17 - Walking Through the Full Lead-to-Sale Process 13:50 - Inside the Showroom: TVs, Reviews & Live Equipment 16:00 - The Chocolate Chip Cookie Strategy 17:00 - Home-Field Advantage & Building Trust 20:09 - Why 95% of Customers Come In to Buy 23:00 - "That Won't Work in My Market" — Debunked 24:34 - Shop Tours, Pack-Outs & Efficiency Wins 27:00 - KPIs, One-on-Ones & Coaching Techs to Sell 30:03 - Future Goals: Profit, People & Buying Back Time 🎯 IN THIS EPISODE YOU'LL LEARN: ✅ Why Ryan switched from one-option, bottom-up quotes to five-option, top-down selling ✅ The "leave your mother in the truck" rule for recommending premium systems ✅ How to build a distraction-free showroom that does the selling for you (TVs, reviews, live equipment — and cookies) ✅ How ~95% of customers agree to come in for the in-person presentation ✅ Why the "that won't work in my small market" excuse is costing you money ✅ KPI tracking and one-on-ones that uncover the real reason techs aren't selling ✅ Pack-out systems that cut a furnace install from 8 hours to 3.5 "If you don't know you can have it, how would you ever buy it?" — Ryan St. Michel If you own or run a home service business and you've been competing on price instead of experience, this episode will change how you think about your sales process. 🎧 Welcome to The Freedom Blueprint Podcast — real conversations with home service business owners who are leading better, growing faster, and building businesses that work for them. 👉 Subscribe so you don't miss the next episode 👉 Share this with a contractor who needs to stop competing on price 👤 ABOUT THE GUEST Ryan St. Michel is the third-generation owner of Grove Mechanical, an HVAC company in Crookston, Minnesota. 🔗 RESOURCES & LINKS Grove Mechanical Connect with Ryan: Instagram 📣 ENJOYED THIS EPISODE? Follow Freedom Blueprint Podcast and leave a rating & review — it helps more contractors find the show. Share this episode with an owner who needs to hear it. #HomeServiceBusiness #HVACBusiness #ContractorMarketing #FreedomBlueprint #JustinDeese #HVACSales #ServiceBusinessGrowth #SalesProcess #ContractorTips #BusinessGrowth #Showroom #TopDownSelling #SmallBusinessGrowth #TechnicianTraining #CustomerExperience Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

June 29, 202610 min

161 | My #1 Rule in Business and it’s the most profitable rule.

My number one rule in business isn't money, freedom, or anything the gurus are screaming at you to chase; and half of you are going to roll your eyes when I tell you what it is. It's fun. And in this episode I'm making the case that fun isn't soft or fluffy, it's the most powerful, most profitable, most underrated weapon you've got in your home service business. Energy is contagious, and your customers can feel the difference between a tech who's grinding through a miserable day and one who actually loves where he works. I'll hand you a three-letter game plan you can run starting tomorrow: F orget the widget, U plift your people, N ever kill the vibe. Do those three things consistently and you build a place people don't want to leave — easier recruiting, loyal customers, and a culture no comp plan or software can buy. Pick one letter and make one move this week. New episodes every week, hit follow so you don't miss what's coming next. 🎧 Freedom Blueprint Podcast — keep having fun, keep enjoying your people, and as always, keep crushing it. Justin reveals the one rule he's built every company around, and it isn't money, freedom, or anything the business gurus push. It's fun : building a place with so much good energy that your team and your customers want to be part of it. He makes the case that fun isn't soft or fluffy, it's the most powerful and underrated weapon in a home service business, because energy is contagious and customers can feel the difference between a tech who's grinding through a miserable day and one who loves where he works. Then he hands you a three-letter game plan you can run starting tomorrow: F — Forget the Widget: The unit, the part, the service was never the point. It's just the vehicle. Do great work, but don't let the widget become the whole business or you suck the soul out of it and everything goes transactional. U — Uplift Your People: Energy starts with the owner. You're the thermostat, not the thermometer — you set the temperature. Know your people's kids' names, catch them doing things right, celebrate wins, and have their backs. Most of it costs nothing, and when people feel poured into, they pour back. N — Never Kill the Vibe: Once the energy is building, protect it. The fastest way to lose it is tolerating one toxic person — and nobody is too good to lose if they're killing the vibe. Sometimes the vibe-killer is you, so guard your own energy too and leave the bad day in the truck. The payoff: a place people don't want to leave, easier recruiting, loyal referring customers, and a badass culture that no comp plan or software can buy. Key Takeaways Fun is a profit strategy, not a perk. Good energy is contagious and shows up in how your team performs and how customers respond. People buy from energy and stay loyal to it. A homeowner can feel the difference between a tech who's grinding and one who loves his job. The widget is the vehicle, not the point. Quality matters, but a business built only around the unit and the numbers goes transactional — and transactional businesses are miserable to work in and easy to leave. You're the thermostat, not the thermometer. As the owner, you set the temperature. Your people watch what you do far more than they listen to what you say. Uplifting people is mostly free. A shout-out in the huddle, a ride-along to connect, remembering a new baby — small things compound into loyalty you can't buy with a raise. Nobody is too good to keep if they're killing the vibe. Your A-players are watching what you tolerate; tolerate one bad attitude and you start losing the people you most want to keep. Guard your own energy too. The vibe-killer is sometimes the owner. Leave the bad day in the truck and walk in ready to set the right temperature. Pick one letter and make one move this week. A huddle shout-out, a ride-along, or the hard conversation with your vibe-killer — just one. Timestamps 00:00 — Cold open: my #1 rule isn't what you think 01:52 — Welcome back + the big reveal: "Have fun and enjoy the people you're doing it with" 03:00 — Why fun is the most underrated weapon in your business 04:01 — The three-letter game plan you can run tomorrow 04:19 — Energy is contagious: the two-shop comparison 07:04 — Customers feel the energy too — people buy from it and stay loyal to it 08:05 — F — Forget the Widget: the widget was never the point 09:50 — U — Uplift Your People: you're the thermostat, not the thermometer 12:35 — Why uplifting people costs almost nothing and compounds 12:59 — N — Never Kill the Vibe: protect the energy, deal with the toxic person 14:21 — Your A-players watch what you tolerate 14:21 — Sometimes the vibe-killer is you: guard your own energy 15:18 — Put it together: a place people don't want to leave 16:30 — This week's challenge: pick one letter, make one move 17:18 — Close: fun builds the energy, energy builds the culture Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

June 22, 202613 min

160 | The Two Words Quietly Driving Your A-Players Out the Door

We've all been Marcus's boss. A great employee takes the time to think about the business, writes up an idea, and hands it to you — and nine days later it's still sitting in your inbox. So you give him the line: "I got too busy." He nods, says no worries, and walks to his truck. And you tell yourself it's fine. You were busy. It's been a crazy week. Here's the blunt truth Justin lays out in this episode: that's a lie. Not a malicious one, but a lie all the same — and the worst part is your best people know it's a lie too. They just won't say it to your face. Because here's the thing. When a $40,000 install went sideways, you found time. When your biggest referral partner wanted lunch, you found time. When a truck broke down and a job was on the line, you found time. You are a master at finding time for the things you decide are important. "Too busy" was never about the clock. It's the costume we put on to dodge the harder, less comfortable thing without anybody getting upset with us. And it's costing you more than you think. Every "too busy" is a tiny deposit in an account in your employee's head labeled "Does this place actually care about me?" Your C players don't bring you ideas, so they never get told no. But your A players are testing you — and every time they stick their neck out and get "too busy" back, you're teaching your best people to go quiet, and eventually to go somewhere else. This episode is the wake-up call, and it comes with the fix. What you'll hear in this episode: The Marcus-in-the-parking-lot moment every owner has lived — and what your tech actually hears when you say "I got too busy" Justin's own gym confession, and why "too busy" is almost never about time How small, repeated "I'll get to it" moments quietly push your best people out the door Why busy became a badge of honor — and the brutal difference between busy and effective The three reasons owners default to "too busy," including the deep one nobody wants to admit The 5 moves to kill the habit for good Why closing the loop is the gym all over again: less time, better results Key Takeaways You're never too busy — you just decided something else matters more. Be honest about that and you take your power back. "Too busy" is a costume, not a reason. It's how we dodge the harder, less comfortable thing without anybody pushing back on us. Your team doesn't hear "I'm slammed." They hear "you don't matter." When you say too busy, the signal that lands is: you and your idea weren't important enough to make my list. Your A-players are the ones who notice. C players don't bring ideas, so they never get told no. Your best people are testing you — and "too busy" teaches them to go quiet, then to go elsewhere. Busy and effective are not the same thing. A hamster on a wheel is extremely busy and getting nowhere. Activity is not achievement; motion is not progress. You're the author of your calendar, not the victim of it. Nobody puts things there but you. Own that, and there's nobody left to blame — which is exactly the point. You don't have to solve it in 24 hours. You have to acknowledge it in 24 hours. The silence is what kills trust, not the wait. You earn loyalty 15 seconds at a time. Closing the loop is the smaller, harder thing that produces the bigger result — every single time. The 5 Moves to Kill "Too Busy" Ban the phrase. "I got too busy" is dead in your vocabulary. Replace it with the truth: "I didn't make that a priority this week, and that's on me." It's so uncomfortable you'll start doing the thing just to avoid saying it. Audit your calendar. Pull up last week. Look at where the hours actually went, not where you think they went. If your people are your number one asset but there's zero time blocked for them, your calendar just called your bluff. Schedule the people first. Stop squeezing your team into the cracks left over after fires and customers — there are no cracks. Block the one-to-ones and development time first , and protect it like a $50K customer appointment. If it's truly not a priority, say so. "Marcus, I read it. Solid idea — it's not where we're focused this quarter, but here's what I want to do with it." That closes the loop and treats him like he matters, even when the answer is not right now . Close every loop within 24 hours. "Got it. I'll have an answer for you by Thursday." That's it. A closed loop says you matter . An open loop says too busy . Memorable Quotes "You're never too busy. You just decide something else matters more." "Too busy is really just the costume that we use without anybody getting upset with us." "People don't quit jobs. They quit feeling like they don't matter." "Busy and effective are not the same thing. They're not even third cousins." "You're not a victim of your calendar. You're the author of your calendar." "The silence is what kills trust, not the wait." "You earn it 15 seconds at a time." Show Notes & Timestamps (00:00) Picture this: Marcus catches you in the parking lot about the idea he sent nine days ago (00:40) "I got too busy" — the line every one of us uses (01:15) The blunt truth: it's a lie, and Marcus knows it too (01:45) The whole episode in one sentence: you're never too busy (02:20) Proof — the $40K install, the referral partner lunch, the broken-down truck. You always find time for what matters (03:15) Justin's gym confession vs. the beer with a buddy (04:30) "Too busy" is a costume for dodging the harder thing (05:30) Back to Marcus — what he actually heard (06:30) The hidden account in your employee's head: "Does this place care about me?" (07:15) A-players vs. C-players, and why your best people go quiet then leave (08:30) Why we do it — Reason #1: too busy feels productive (09:15) Reason #2: busy as a badge of honor (and the busy ≠ effective trap) (10:30) Reason #3: too busy lets you off the hook — author vs. victim of your calendar (11:45) The fix — Move 1: ban the phrase (12:30) Move 2: audit your calendar (13:15) Move 3: schedule the people first (14:00) Move 4: if it's not a priority, say so honestly (14:45) Move 5: close every loop within 24 hours (15:30) Why this wins twice — in the business and with the team (16:30) Your challenge for the week: catch it, freeze, tell the truth (17:15) One person is waiting on something from you. Go close that loop today Call to Action Go close a loop today. Think of one person on your team who's waiting on something from you. You already know who it is. Don't wait until tomorrow. Share it with another owner who needs to hear it — you've probably already got somebody in mind. Leave a five-star review so other owners can find the show. The owners who win don't have more time than you. They just stop lying about how they spend it. Keep prioritizing what matters — and as always, keep crushing it. Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!

June 19, 20267 min

159 | Stop Avoiding Hard Conversations — It's Costing You More Than You Think : Freedom Fuel

Your best technicians aren't quitting over money or a difficult coworker — they're quitting because of the hard conversations you keep avoiding. In this Freedom Fuel episode, Justin Deese breaks down why dodging tough conversations is quietly bleeding money out of your home service business, and shares a simple 5-step framework you can put to work in the next 2 days. In This Episode You'll Learn: ✅ The real reason leaders avoid hard conversations (it's not weakness) ✅ The 4 hidden costs of staying silent with an underperformer ✅ Why your top performers really quit — and what actually keeps them ✅ The mindset shift that turns hard conversations into gifts for your team ✅ A simple 5-step framework to have any hard conversation with confidence Episode Chapters 0:00 – The conversation that's costing you money 0:35 – Welcome to Freedom Fuel 1:00 – Why we avoid hard conversations 2:05 – Cost #1: Performance 2:40 – Cost #2: Your A-players 3:20 – Cost #3: Your culture 4:00 – Cost #4: You, the leader 4:40 – The shift: hard conversations are gifts 5:45 – The 5-step framework 7:30 – Your challenge before the end of the week Key Takeaway Whatever you tolerate becomes your standard. Your silence sounds like permission — and your best people are watching what you allow. Have the conversation you've been putting off. Use the framework, lead with care, be specific, and set a clear expectation. Every day you wait, your business pays the price. Listen & Subscribe 🎧 Apple Podcasts: https://podcasts.apple.com/us/podcast/freedom-blueprint-for-home-services-hvac-plumbing-electrical/id1689795253 🎧 Spotify: https://open.spotify.com/show/7bU3lSPtMoBdIEDoRuI9rX 🌐 Website: www.FreedomBlueprintPodcast.com Connect with Justin Deese 📺 YouTube: @freedomblueprintpodcast 📘 Facebook: https://www.facebook.com/FreedomBlueprintPodcast 💼 LinkedIn: www.linkedin.com/in/justin-deese-freedomblueprint/ 🌐 JustinDeese.com 📩 podcast@JustinDeese.com #HomeServiceBusiness #HVACBusiness #LeadershipTips #EmployeeRetention #FreedomBlueprintPodcast Mentioned in this episode: HomeServiceHoorah.com/ Get your tickets before they SELLOUT!