FranchiseU!

Hosted by Dr. Kathy Gosser, Yum! Center for Global Franchise Excellence at the University of Louisville

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Episodes

133

Latest episode

Jun 2026

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EN-US

About the show

FranchiseU! is your inside track to the franchise world—whether you’re a franchisee, franchisor, investor, entrepreneur, corporate exec, or just franchise-curious. Hosted by Dr. Kathy Gosser, a leading voice in franchise education, the podcast features insightful interviews with industry pros and rising stars, from franchise owners to C-suite leaders, support specialists, scholars, and students. Each episode dives into real stories, lessons learned, and strategies that shape the franchise industry. Dr. Gosser brings her expertise and energy to every conversation, unpacking key takeaways and offering personal insights that connect the dots between theory and practice. It’s part conversation, part classroom, and all about helping you understand and thrive in franchising.

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60 recent

June 16, 202640 min

How Franchise Education Creates Career Opportunities: The Direct Path From The Classroom To Franchise Leadership

In this episode of FranchiseU!, Dr. Kathy Gosser explores how franchise education can open doors to careers that many students and professionals never realize exist. Franchising supports millions of jobs, fuels entrepreneurship, creates pathways to generational wealth, and touches nearly every aspect of business; from operations and marketing to finance, legal strategy, and relationship management. Yet despite its economic impact, franchising remains largely absent from traditional business school curricula. Joining the conversation are two graduates of the University of Louisville’s franchise education programs who have built successful careers through the opportunities they discovered in the industry. Marlee Henson, a recent University of Louisville graduate and Franchise Management Certificate recipient, shares how a single class introduced her to the vast franchising ecosystem. Now working at FranNet at the intersection of franchise development and marketing, Marlee discusses how hands-on coursework, including analyzing Franchise Disclosure Documents (FDDs), helped prepare her for a career dedicated to helping aspiring entrepreneurs find the right path to business ownership. She also reflects on how internships, networking, and franchise education transformed her understanding of the business world. Shannon Iverson, Vice President of Franchise Growth at El Pollo Loco, brings a seasoned leadership perspective to the discussion. After beginning her career in manufacturing and global business development, Shannon transitioned into franchising, helping drive growth for brands including Marco’s Pizza and Taco John’s before joining El Pollo Loco. She discusses how earning the University of Louisville’s Graduate Certificate in Franchise Management and leveraging Certified Franchise Executive (CFE) credits accelerated her professional growth. Shannon also shares insights on franchise expansion, international development, leadership, and the importance of creating opportunities for the next generation of franchise professionals. Together, Kathy, Marlee, and Shannon discuss the value of franchise education, the diverse career opportunities available within the industry, the role of mentorship and networking, and why franchising offers one of the most overlooked pathways to professional and entrepreneurial success. Key topics include:The economic impact of franchising and its role across industriesThe University of Louisville’s franchise education programsHow franchise coursework prepares students for real-world careersCareer pathways beyond franchise ownershipReviewing and understanding Franchise Disclosure Documents (FDDs)The connection between franchise education, internships, and job placementTransitioning into franchising from other industriesInternational franchise expansion and development strategiesLeadership, mentorship, and professional growth in franchisingThe value of the Certified Franchise Executive (CFE) programBuilding sustainable franchise growth through strategic partnerships Whether you're a student exploring career options, a professional considering a career pivot, or a franchise leader interested in developing future talent, this episode highlights the many ways franchise education can create opportunities and shape careers. Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

June 2, 202629 min

Why the Next Generation Is Betting on the Trades: Alvaro Leal on Franchising

On this episode of the FranchiseU! Podcast, host Dr. Kathy Gosser sits down with Alvaro Leal, Director of Business Development at 1-TOM-PLUMBER, to explore why franchising and the home services industry are attracting a new generation of entrepreneurs. Leal shares his journey from marketing work with Chick-fil-A to the fast-growing plumbing franchise sector, drawn by the power of scalable systems, operational consistency, and recession-resistant demand. He explains how 1-TOM-PLUMBER built a nationally recognized brand around 24/7 emergency plumbing services, while intentionally creating a customer-first identity shaped by the fact that more than 80% of plumbing service calls come from women. The conversation also dives into what separates successful franchise owners from the rest, including the importance of hands-on leadership, following proven SOPs, understanding the FDD, and developing strong sales and customer service skills. Leal discusses the company’s rapid expansion to more than 113 awarded territories across 28 states, the support franchisees receive through in-house marketing, technology, training, and operational systems, and how the brand’s growth within Eversmith Brands is creating new national opportunities in the home services space. This episode offers an inside look at one of franchising’s fastest-growing industries and the business systems driving its momentum. Key topics include:· Alvaro Leal’s path from Chick-fil-A marketing into franchising and home services.· Overview of 1-TOM-PLUMBER and its 24/7 emergency plumbing business model.· The appeal of scalable franchise systems that can be replicated across markets.· Professionalism, customer trust, and clean branding as differentiators in the home services industry.· The importance of relationship-building and dedicated salespeople in commercial accounts.· What the role of Director of Business Development looks like in a franchise organization. Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

May 12, 202633 min

Leaving College Football for Franchising: Orangetheory Fitness Growth in Phoenix, AZ with Kayla and Kevin Curtis

In this episode of FranchiseU!, Dr. Kathy Gosser interviews Kevin and Kayla Curtis about their journey from athletics, coaching, and education into multi-unit franchise ownership with seven Orangetheory Fitness studios across the Phoenix, Arizona metro area. Kevin, a former NFL player and longtime collegiate football coach, and Kayla, a former Fresno State basketball player, educator, and coach, discuss how they stepped away from the demanding world of college athletics to build a business focused on family, leadership, health, and long-term impact. The conversation explores why franchising appealed to them as entrepreneurs, particularly the structure, brand recognition, marketing support, and operational systems provided by Orangetheory Fitness. Kevin and Kayla explain the unique Orangetheory workout experience, including coach-led group fitness classes, heart-rate based performance tracking, and scalable workouts designed for all fitness levels.Listeners will also hear valuable insights into multi-unit franchise leadership, team communication, accountability, and creating a people-first culture across seven locations in the competitive Phoenix fitness market. The Curtises discuss balancing entrepreneurship with family life, building businesses that positively impact local communities, and teaching their children the value of leadership, ownership, and service. Whether you are interested in franchising, fitness entrepreneurship, multi-unit operations, leadership development, or building a mission-driven business, this episode offers practical lessons from two operators who have successfully transitioned from sports leadership into franchise ownership. Key topics include:• Multi-unit franchise ownership• Fitness franchising and entrepreneurship• Leadership and team culture• Orangetheory Fitness business operations• Transitioning from athletics into business• Family entrepreneurship• Phoenix, Arizona franchise growth• Community impact through fitness• Coach-led fitness models• Franchise systems and scalability Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

April 28, 202631 min

Plan Early, Sell Better: Franchise Exit Strategy and Industry Trends with Robin Gagnon

Dr. Kathy Gosser interviews Robin Gagnon, Co-Founder and CEO of We Sell Restaurants, on what drives successful franchise restaurant sales and the trends shaping the resale market. Robin shares her path from broadcasting to entrepreneurship, later earning her MBA and building a national restaurant brokerage with her husband, Eric. Under her leadership, the company has expanded nationwide and earned recognition on the INC 5000 and Franchise Business Review rankings. They discuss how niche focus, proprietary technology, and AI tools differentiate their model, and why franchise resales appeal to buyers seeking proven systems and faster entry. Robin also outlines common exit mistakes emphasizing the importance of planning 2–4 years in advance. The conversation includes the impact of retiring owners on the market. Robin also reflects on her leadership and industry involvement through the International Franchise Association. Her advice to emerging leaders is direct: raise your hand earlier and take action before you feel fully ready. Episode Highlights: · Franchise restaurant resales attract buyers seeking proven systems, existing revenue, and faster entry compared to starting from scratch· Specialized focus, proprietary data, and technology (including AI and the BOS platform) create a competitive advantage in restaurant brokerage· Many owners delay exit planning, reducing value and limiting options at the time of sale· Preparing 2–4 years in advance leads to stronger outcomes and smoother transactions· Industry shifts, including a wave of retiring owners, are increasing resale opportunities while reinforcing the need for proactive leadership and decision-making Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

April 14, 202638 min

How AI Is Transforming Franchise Coaching (Without Replacing People)...

Artificial intelligence is reshaping franchising by turning data into real-time insights that improve performance and strengthen relationships. In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Mike Skitzki, COO of Goldfish Swim School, and Gary Liskovich, CEO of Harmonize, about how AI is transforming franchise coaching. They discuss how systems are moving beyond dashboards to analyze both structured data and call notes, allowing franchise business coaches to focus less on spreadsheets and more on supporting franchisees. The conversation highlights how AI uncovers patterns across locations, improves conversion and retention, and enhances collaboration without replacing the human element central to franchising. Mike Skitzki is a franchise operator known for scaling multi-unit systems through disciplined execution and strong unit economics. As COO, he oversees operations, technology, and performance across 200+ locations and more than 200,000 weekly lessons. His background includes leadership roles with Franworth, TITLE Boxing Club, and Belfor Franchise Group. Gary Liskovich, an engineering graduate of Rensselaer Polytechnic Institute, previously worked at Deloitte and Evolution IQ, where he built AI-driven solutions. He co-founded Harmonize to help franchise systems unlock unstructured data, reduce administrative burden, and enable more effective, human-centered decision-making. Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

March 31, 202629 min

Why a Chief Medical Officer Bet on Paris Baguette AND Louisville

In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Dr. Arif Nazir, a nationally recognized geriatrician and physician executive, as he prepares to open Louisville’s first Paris Baguette. His career has focused on improving quality of life for older adults through person-centered care models that strengthen teams, reduce hospitalizations, and preserve dignity and independence. Dr. Nazir shares why franchising provided the structure and support he needed to expand his impact beyond healthcare, and how his experience in geriatrics (centered on trust, listening, and community) translates directly into hospitality and business leadership. The conversation explores: Why franchising (not independent ownership) was the right path How customer trust applies across healthcare and food service What drew him to the Paris Baguette concept and global brand How he evaluated Louisville’s market demand through direct community input The operational and emotional realities of launching a new venture His approach to building a people-first culture for employees and customers Believing innovation happens at the intersection of disciplines, Dr. Nazir is applying his healthcare lens to create more than a bakery. His vision is a culturally vibrant gathering space where exceptional food, human connection, and meaningful employment create lasting value for the community. With plans for multiple locations, this episode offers a detailed look at the mindset, preparation, and purpose behind a transition into franchise ownership. Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

March 17, 202632 min

From Startup Lessons to #1 Brand: Inside KidStrong’s Franchise Strategy

In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Josh Patrick, Senior Vice President of Franchise Development at KidStrong, the youth fitness brand recently ranked #1 in youth fitness franchising after a year of record attendance and franchise growth. Josh shares how a chance meeting at Starbucks while studying for the CPA exam launched his career in franchising, beginning with Altitude Trampoline Park and later leading to roles in franchise development and real estate strategy before joining KidStrong in 2022. The conversation explores how KidStrong is scaling nationally through disciplined franchise development, strong unit economics, and a mission centered on helping kids “win at life” through brain, character, and physical development. With 177 locations open, 40 added last year, and 50+ expected this year, Josh explains how the brand focuses on the right franchise partners, the right locations, and strong operational systems to drive sustainable growth. Key Highlights Include:Josh Patrick’s unexpected path from accounting into franchise developmentLessons learned scaling early franchise brands like Altitude Trampoline ParkHow KidStrong builds confidence in kids through brain, character, and physical trainingWhy grit is a key trait KidStrong looks for in franchise partnersThe importance of strong coaches and engaging class environmentsHow disciplined franchise development drives sustainable growthWhat KidStrong learned expanding into dense urban markets like ManhattanWhy pairing the right franchisee, location, and investment structure matters most in franchising Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

March 3, 202636 min

Growing People Big and Small: The System, Standards, and Strategy Behind Celebree School’s National Growth

In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, as she interviews Richie Huffman, founder and CEO of Celebree School, about the deliberate path from a single preschool in 1994 to a nationally expanding franchise system. After building the company to 26 corporate locations, Richie began franchising in 2019, formalizing the systems, standards, and culture that had fueled decades of steady growth. Today, with new franchise agreements, expansion into additional states, and recognition on Entrepreneur’s Franchise 500, Celebree’s growth reflects both demand and disciplined execution. Central to that expansion is a commitment to consistency. Celebree supports franchisees through clearly defined owner competencies, strengthened operating standards, required first-year accounting guidance, and a real estate fund designed to acquire and lease properties to operators. These structures reduce risk while preserving brand integrity. Richie’s leadership philosophy centers on “growing people big and small.” That includes mapped career paths for educators, hiring based on nine core competencies, rigorous market analysis, and responsiveness to trends such as universal pre-K funding. Through the Huffman Family Foundation and partnerships with organizations like Ronald McDonald House and children’s hospitals, Celebree extends its mission beyond the classroom. As President and CEO, Richie remains closely engaged with franchisees, shaping a culture defined by accountability, service, and long-term vision. Key Highlights Include: Mission-Driven GrowthFrom First School to RebrandRoles of Founders While ScalingStudent, Teacher, Parent DevelopmentFranchisee Selection and CultureFranchise Real Estate FundFranchise Legacy Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

February 17, 202631 min

Navigating Multi-Brand Franchising with Jon Utterback

In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, for a candid conversation with Jon Utterback, an Indiana educator, coach, and multi-brand franchise owner who has built a second career in entrepreneurship while spending more than 30 years teaching high school social studies and coaching football, wrestling, and golf. Based in Plainfield, Jon co-owns and operates Mosquito Joe, The Brothers That Just Do Gutters, and a Christmas lighting business, translating the leadership lessons of the classroom and the field into scalable service companies. In this episode, Jon reflects on his transition from public school teacher to franchise operator, the realities of growing multiple brands at once, and the discipline required to build strong teams and sustain customer loyalty. He discusses the critical role of franchisor support, the need to adapt to shifting market conditions, and the practical systems that make service businesses succeed. A devoted husband and father of two elite-level volleyball players, Jon brings a perspective grounded in resilience, accountability, and long-term growth. The result is an honest, experience driven look at what it takes to lead in education, athletics, and franchising. Key Highlights Include: · Jon's Journey into Franchising· Expanding to Multiple Brands· Leadership and Team Building· Business Synergies· Advice for Aspiring Franchisees Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

February 3, 202623 min

From Dance Instructor to Multi-Unit Owner: The Journey of Emily Bergman at Arthur Murray Dance Studios

In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, sits down with Emily Bergman, a multi-unit franchisee, and area director with Arthur Murray Dance Studios. Emily shares her inspiring journey from starting as a dance instructor at the age of 19 to opening her first studio at 24. She discusses her path to success, which includes breaking sales records, expanding to multiple locations across Central Florida, and recently being appointed area director. Emily provides insights into the unique challenges of running multiple studios, maintaining a motivated team, and the support system within the Arthur Murray franchise. She emphasizes the role of intentionality in building a strong internal culture and the significance of open communication and teamwork. Key Highlights Include: Introduction to Arthur Murray Dance StudiosMeet Emily Bergman: A Journey of EntrepreneurshipOvercoming Challenges and Embracing OpportunitiesThe Business Side of DanceExpanding the Franchise: Multi-Unit GrowthAdvice for Aspiring Franchisees Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.