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Fire Me Friday

Fire Me Friday

Hosted by Scott & Alli

BusinessEntrepreneurshipInterviews guests

Episodes

70

Latest episode

Jul 2026

Language

EN-US

About the show

Welcome to our podcast where we share our stories, lessons, frustrations and triumphs in running a service business. We will also give you some of our best tools and tactics for living your best life. Why Fire Me Friday? Every Friday, we fire ourselves so we can come back Monday morning with a new perspective. We always want to “earn” our position as owners, leaders and as trainers! Co-Hosts, Scott Norton (Founder/CEO) and Allison Allen (COO) of AXIS Personal Trainers, bring you an unedited and unscripted conversation each week with a glimpse of how business decisions are made, the many mistakes they have made over the years, and ways in which they help their team and their clients thrive. AXIS, located in Menlo Park, CA, is one of the premier personal training facilities in the country. With a partnership built on trust, dedication, and a continuous drive to be better, Scott and Alli have a successful business that is thriving over 28 years after its inception. The valuable experience gained through the economic downturns of 2001, 2008, and most notably 2020, is priceless. The many challenges and lessons learned have given them the knowledge and skills necessary to build a team and a business with a strong foundation to succeed through the good times and the bad. Both continue to see personal training clients and focus much of their time on helping to develop their team members, as well as researching and experiencing the latest in health, wellness and longevity.

Listen to episodes

60 recent
July 24, 2026Episode 1412 min

Team Meetings

We usually debrief after our team meetings - how did it go? How was our communication? What we thought was effective, positive, etc... today we saved that for our podcast listeners. We generally get the whole team together about 3 times per year to discuss the current status of the business, where are, and where we are going. Our meeting this week was truly one of our best. Please enjoy this unedited glimpse into the topics we discuss in our team meetings and the strategies we use to improve our business.

July 17, 202611 min

AXIS Academy - What is Old is New Again

To succeed, you have to put in the work. There are no short cuts. Keep learning everyday. Today we are talking about the AXIS Academy and the path of our continuing education program over 30 years.

July 3, 2026Episode 129 min

Operations & Leadership

Today we discuss a recent conference we attended on gym operations and how we continue to learn best practices and empower our leadership team.

June 26, 2026Episode 115 min

Know Your Demographics

How to communicate is essential - this is one of the most important things for anyone in any field to learn. Understand who you are talking to. A high school locker room is not the same as a top tier personal training facility.

June 5, 2026Episode 107 min

Create a Utopia

Clients want privacy and discretion. Create a place where they can feel comfortable and normal. Make everyone from the towel delivery person to the movie star feel special - but not more important than anyone else. Create their utopia where they can focus on themselves and be away from the real world for just a bit.

May 23, 2026Episode 912 min

Professional Relationships - Blurring the Line

Today we are talking about the delicate balance between a client and service provider: how to develop deep and lasting relationships while still staying professional and not taking anyone for granted. We give some valuable advice to new personal trainers - but also great reminders for all of us. Happy Friday!

May 15, 2026Episode 89 min

We Finally Woke Up!

Today we are talking about one of the biggest mistakes we've made in our business, and one many businesses make as well - not putting enough training and focus on the front desk staff. Our concierge team is one of the most important parts of the business. Enjoy this episode as we talk about what to do (and how we have screwed up in the past). Today also marks Alli's 26 years with AXIS - Happy Anniversary!! We couldn't do this without you!

May 8, 2026Episode 79 min

Leadership, Teamwork and Hospitality

After finishing up several weeks of individual meetings with our team members we are more excited than ever about the leaders who have emerged. We love watching the growth and mentorship.

May 1, 2026Episode 66 min

What's In It For Them?

Today we are talking about an important lesson in sales or any service business. Clients care about their own pain and problem. Step into their shoes, listen to their needs and wants. Make every interaction about them - not you.

April 17, 2026Episode 510 min

Start up Mode

Today we are talking about complacency and client attrition in the fitness industry. We also discuss how we are thinking abut our business as a start-up (after 30 years).

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