What Does 'Human in the Loop' Actually Mean? | FinTech Connect 2026 Preview with Ronel David
What does ‘human in the loop’ actually mean when AI is making decisions in financial services? And how can businesses ensure that people have the authority, knowledge and opportunity to influence the technology transforming their industry? In this special pre-conference episode of FinTech’s DEI Discussions, Nadia Edwards-Dashti is joined by Ronel David, Banking and FinTech Board Member, Non-Executive Director and FinTech Connect Advisory Board Member, ahead of FinTech Connect 2026. Drawing on 30 years of experience across banking, enterprise technology and FinTech, Ronel challenges what meaningful human oversight looks like as AI becomes increasingly integrated into financial services. From accountability and regulatory responsibility to the risks of automated decision-making, she explores why keeping humans involved requires more than simply including them in a process. The conversation also examines the relationship between financial innovation and inclusion. As AI, digital payments and smart data reshape financial services, Ronel explains why accessibility, affordability and resilience must remain central to technological progress. Turning to workplace inclusion, Ronel highlights the importance of involving employees in AI-driven transformation, ensuring equitable access to learning opportunities and creating environments where different perspectives can genuinely influence decisions. Ahead of FinTech Connect 2026, she also shares why collaboration across banking, payments, AI and digital assets is essential to turning promising technology into practical solutions that work for more people. FinTech's DEI Discussions is powered by Harrington Starr, global leaders in Financial Technology Recruitment. For more episodes or recruitment advice, please visit our website www.harringtonstarr.com




